Terrible service. Pet Plan paid up in full for 5 cats but despite twice being told the flea and wormers would be ready the following morning when I went in it was not ready. Then on 3rd attempt before going in I checked over the phone and was told they were too busy as the person who dispenses was dealing with something. They suggested I contact pet plan hq which i did. Pet plan phoned me back saying they had spoken to trio and i would get a refund instead i got a bill from trio for early cancellation so in summary paid for 5x15 x 3 months plus a bill for cancellation of 68 and still no medicines not to mention the IOUs they handwrote on 2 lots of medicine when they ran short previously which we also never received. Read Less

Good vets but seem very overstretched. Unfortunately 2 of my dogs were pts whilst under their care. 1 through old age and the ither through a sudden decline after being started on new medication. Due to the vets and all the staff being ridiculously busy and not being reassured by their practice and attitude I have taken my dogs and cats care elsewhere. Read Less

Took my little old lady in April for treatment, best vets I've ever been to! Unfortunately at the age of 14 her health recently declined and had to let her go. It was heartbreaking but the vets, nurses and reception staff were wonderful. Nothing was too much trouble and they sorted all the cremation arrangements for me. I was so distraught when I had to let my dog go, there was no rush, they were sympathetic. The animal comes first and not money, as I have experienced with other vets in the past. Adrian and Andre fantastic vets, nurses brilliant especially head nurse Lauren who was with me when my beloved dog had to go over the Rainbow Bridge. The receptionists, Debbie and Nicky are very knowledgeable and helpful. This vets is unique in that they have everything, you don't need to go to another vets out of hours and travel all over the place, everything is in one place. would highly recommend. Read Less