34 Reviews

Medivet St Ives

St Ives, Cambridgeshire
General Info
We promise to do all we can to provide your pet with the best possible care and to make sure that you always receive friendly advice and support. We're so committed to this, we've put our Client and Patient Charter Pledges on the wall of our clinics.
Did you know, Medivet is actually a big community of vets, nurses and other professionals, giving you access to a great wealth of facilities and expertise? We're so committed to continuity of care across all our branches that we've made sure that the notes we have on all animals is available at all of our branches, all the time, via our high-tech, specially developed computer systems.
We promise that there will always be a veterinary surgeon available to look after your animal, day or night. We even have special 24-hour clinics in some areas, where vets and nurses are on duty all day and all night, every day of the year. These are our 24hr Continuous Care and Emergency Centres.
We volunteer to have all our clinics regulated by our governing body, the Royal College of Veterinary Surgeons. Their Practice Standards Scheme ensures a consistently high standard of care, equipment and facilities for all our patients. Look out for the certificate awarded to your local practice, proudly on display!
We're really looking forward to getting to know your whole family, including the human members, and to doing all we can to make your pets' lives long and healthy. If you have any questions about Medivet’s services, standards or facilities please feel free to call us at any one of our clinics.
Team
{{staff.biography}}
Reviews
Jan Forbes
16 Jul 2018
REPORT
Both my dogs have recently had major treatment via st ives medivets cambs Their support and timely intervention is excellent with clear and ongoing communication and excellent care throughout I know e... Read More
Both my dogs have recently had major treatment via st ives medivets cambs Their support and timely intervention is excellent with clear and ongoing communication and excellent care throughout I know every member of the team from receptionists, nurses and vets are excellent and caring and it’s obvious from their manner and support that they genuinely care about their work which is reflected in the way they care for our beloved pets 🌟🌟🌟🌟🌟 Read Less
Bean Reeder
15 Jul 2018
REPORT
upon entering what I thought was still my local vets after my cat had been run over and having a consultation and administrating pain killers the bill was already Β£140 and having the receptionist DEMA... Read More
upon entering what I thought was still my local vets after my cat had been run over and having a consultation and administrating pain killers the bill was already Β£140 and having the receptionist DEMAND it then and there, I thought it was strange as they had always been easy about setting up a payment plan it was at this point I found out MEDIVET had taken over ridiculous no better than extortion you say you have animals best interest at heart, however a majority can see the only thing this company has at heart is profits at a ridiculous rate without regard for the local community or the long hard working people who have worked at my local practice for many years are now been made redundant absolutely savage disgusting business this is. I shall boycott all medivet and shall advise anyone not to attend your so called 'vets'. Read Less
Dee Jacklin-Meyer
11 Jul 2018
REPORT
Extremely disappointed with your Wimbledon branch. Our family pet had to be put to sleep and we paid for a private cremation. Now 6 weeks later, several phones call and she still isn't home! Oh and... Read More
Extremely disappointed with your Wimbledon branch. Our family pet had to be put to sleep and we paid for a private cremation. Now 6 weeks later, several phones call and she still isn't home! Oh and guess who's having to do the chasing... as if this isn't hard enough! Thanks! Wont be coming to you again. Wont be recommending you. Read Less
Tracy Hewitt
11 Jul 2018
REPORT
Fantastic service, we were on holiday and the dogs needed a vet they were seen straight away, receptionists and vet were amazing. Wish you were nearer as we would use you
Kelvin Squirrelwhite
7 Jun 2018
REPORT
Medivet have ruined choice in our local area, buying up as many practices as possible and raising prices. Charged me Β£70 for a consultation and two small tubes of isathal for conjunctivitis, second t... Read More
Medivet have ruined choice in our local area, buying up as many practices as possible and raising prices. Charged me Β£70 for a consultation and two small tubes of isathal for conjunctivitis, second time charged me Β£35 just for the meds, Β£17.50 for something that costs Β£8 online. Asked about prescription fee and it's Β£16, 60% higher than vets for pets. When the average partner is earning Β£350,000 a year and the largest partner over Β£1,000,000 it's clear their priority is not delivering affordable care. Thanks to their near monopoly now we have virtually no choice to go elsewhere. They said someone would call me to discuss the charging but obviously they've not bothered. Read Less
Emma Urquhart
3 Jun 2018
REPORT
Recently my dog fell ill, medivet Wimborne gave me an immediate appointment, sadly she was too ill and she had to be put to sleep, the staff showed overwhelming kindness to us and gave us the time and... Read More
Recently my dog fell ill, medivet Wimborne gave me an immediate appointment, sadly she was too ill and she had to be put to sleep, the staff showed overwhelming kindness to us and gave us the time and space to say goodbye, and they treated our lovely girl so well so not to distress her in anyway, many many thanks to you and your amazing staff. Read Less
Terri Owen
29 May 2018
REPORT
Shame on you Medivet... several months after taking over a local community veterinary practice in Wimborne Dorset , despite reassurances, you are now in a 'period of consultation ' (previous sentence ... Read More
Shame on you Medivet... several months after taking over a local community veterinary practice in Wimborne Dorset , despite reassurances, you are now in a 'period of consultation ' (previous sentence edited for confidentiality at your request) The majority of staff have worked there for many years and are an integral part of the local community... there are many of us already unhappy with your extortionate prices, that have stuck with you as we've been loyal customers for many years, and some of us, all our lives. What a shame, as the new vets seem lovely. However you approach/business model speaks volumes... as will your empty waiting rooms. And for what? Profit! Genuinely saddened. Read Less
Karla Cairns
14 May 2018
REPORT
In February my mums dog was being walked by her neighbour sadly another dog that the same lady was walking attacked my Mums dog , through the fight his leg was broken , he was rushed to Southend medi... Read More
In February my mums dog was being walked by her neighbour sadly another dog that the same lady was walking attacked my Mums dog , through the fight his leg was broken , he was rushed to Southend medi vet hospital where he had excellent treatment , it was suggested that as the break was so bad he had his leg amputated , but my mum said she didn’t want that ,since then our Laindon medi vet Antonis has worked so hard with him to try and save his leg , we had to go back every d...ay for weeks to have it redressed , the nurses was so lovely with him and us , sadly 3 months on having 8 pins in his leg and many infections it still hasn’t knitted ,mum didn’t want any more operations on him as he had been through so much already , 10 days ago mum took the strength to have his leg amputated , it wasn’t a easy choice but we know it was the right choice , we can not thank Antonis and his nurses enough for the care and love they have shown him and my mum over this very upsetting time , we can’t thank them enough for trying so hard to give my mum her wish , we went back to Antonis this evening to have his stitches out , it’s been a tough few months but now he can run around and pain free , thank you so much everyone that has been involved x See More Read Less
Sophie Laflin
2 May 2018
REPORT
Easy to book an appointment at the desired time/date. When I arrived it was easy to park off road, right next to the building. The receptionist was friendly. The waiting room was clean and quiet. The ... Read More
Easy to book an appointment at the desired time/date. When I arrived it was easy to park off road, right next to the building. The receptionist was friendly. The waiting room was clean and quiet. The vet was very gentle and patient with my terrified cat. He answered my questions, gave information about various vaccines and treatments that were available but was not pushy. Read Less
Kay Elizabeth
7 Apr 2018
REPORT
My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wan... Read More
My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wanted, I left the room to stand outside the door and could here him struggling and panting, on returning I found him in a very distressed state with blood marks on his neck where the Vet had had two failed attempts to get the sample and she was preparing to have another stab at him... until I said no more, that is my lasting image of him, and it is very upsetting. I felt pressure to agree to have him put down, no blood test no treatment. She then put a catheter in his leg to euthanize him, it was not explained to me why this was needed, and has never happened with my pets before, yet more stress for him, after he died it would have been nice to be alone with him for a few minutes but this wasn't offered, instead I had to say goodbye sandwiched between the two staff. my dog was the world to me and a regular patient at this vets, almost weekly at the end, and each time I took him in I had to ask what they were treating him for and with when this information should have been freely given, I paid enough for the service after all. I would've liked my boy to have had a more dignified end. Out of interest This same vet a few months ago insisted on a blood test for our cat who'd hurt his leg, she had to do two needles full as she didn't take enough the first time, twice the stress, charged us well over Β£100 and then told us that the testing machine there wasn't that good or accurate, didn't give us a refund for this rubbish machine though, the pain killers made the cat ill and he got better with rest on his own, not long after by coincidence another of our cats hurt her leg we saw the lead vet this time and sure enough no blood test was needed, no fuss no bother. After I've collected my boys ashes next week I will not be using medivet again. And then they block me so I can't write a review on their site. And abuse me on the phone. P.S Full apology in writing now received. See More Read Less
George Quinn
5 Mar 2018
REPORT
I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something t... Read More
I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something told me something was wrong with the whole situation and I felt as if they were playing on our emotions! After him being in their surgery which was a basic cage and I would never have him in one! we went to get him after three days as I had enough and they still were unable to tel...l me what was wrong! I demanded that they give me his medicins and I would treat him myself! for that time and no signs of any real treatment they billed us for Β£2,000! We paid it and even the dog wanted to get the hell out of there! I recall looking at this vets face and seeing the guilt all over it! I did not react as I wanted to get him out of there! I got home went on google and treated him myself and he fully recovered! My wife and I are both in the nursing profession and would be struck off if we treated a patient with an medications if we did not know what was wrong with the patient, yet this guy thought it was ok to medicate my dog without the pro[per medication! I left absolutely disgusted and remind all my friends and colleagues to make sure they get the right information, what is the dogs condition? what medication should be given and how/ And check your billing!That was the Medi vet in Church lanein Hendon! See More Read Less
Rachel Potter
18 Feb 2018
REPORT
Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to... Read More
Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to him and we have to consider his needs not our. Floods off tears all afternoon and evening, giving him strong pain killers from them which were non tested on animals and actually for humans, and singing up for Β£700xrays to confirm it was past hope before I could agree to euthanas...ia. Spent the evening nursing him thru what I thought was my beautiful boys last weekend. I couldn't face it so went to vets for pets Byfleet for a second opinion.. He was positive and praised his condition and general health, and actually let me feel my dogs knee joint as he moved it proving where the issue is, and said with glucosamine and condroitin twice a day for 6weeks it will improve massively and he will be able walk pain free again even after two weeks I will see a big difference. When I told him I had been told I should consider euthanasia he was shocked!!, and totally disagreed. On my return home u rubbed algesal (like voltarol) on my dogs knees and he was able to stand and lay without crying out. How DARE medivet use euthanasia as a first option and destroy hope and ignore other options available and make owners feel they are being selfish and cruel to not end their pets life. Because they have arthritis!!!!!!... Other options dismissed!!!. Never ever going there again, been with that vets 12 years! Disgusted!!! See More Read Less
nicola holding
13 Feb 2018
REPORT
had my cat put to sleep yesterday 12/2/18 the vets were incredibly sensitive and caring and she couldnt have gone in a better place than here. thank you to vet Mark and receptionist Bridget.
Mandy Howcroft
20 Jan 2018
REPORT
Mark has been looking after Riley since I bought him over 2 yrs ago, he genuinely seems to care and that's important to me.
Darrell Peart
7 Dec 2017
REPORT
Explained procedure, saw me promptly, friendly staff, gave me confidence that I was leaving my dog in safe hands.
Ann Stevens
20 Nov 2017
REPORT
Everyone at Medivet, St Ives, Cambs very helpful and polite. Everything explained in detail and not rushed to make decisions. My dog has had cruciate ligament operations on both legs this year and has... Read More
Everyone at Medivet, St Ives, Cambs very helpful and polite. Everything explained in detail and not rushed to make decisions. My dog has had cruciate ligament operations on both legs this year and has had wonderful top class care and time given to me for any worries or questions. Operating vet, Evgeni and all other vets, nurses and receptionists made time to make Dotty feel at ease and helped her recovery. Read Less
Michelle Holmes
17 May 2017
REPORT
Jamie Storrie
27 Apr 2017
REPORT
Kasia Hitchcock
22 Feb 2017
REPORT
My 18 year old Jack Russel, was promised another birthday ! This is down to Medivet's in Greenwich exceptional love & care ! Many thanks Dr Vito and his lovely team x
Su Su Tin
11 Feb 2017
REPORT
Andrew Cheffins
10 Feb 2017
REPORT
Hanna Atkins
2 Feb 2017
REPORT
I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I hav... Read More
I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I have 2 cats and 1 dog and sadly I had to say goodbye to her in 2015. To her the vets was her second home and she loved going there. The whole process of saying goodbye was extremely hard but to their credit all the staff were brilliant in what was a very sad day and I know that they care so passionately about all the animals that cross their threshold. I now have another dog who I rescued and was nervous but after a couple of visits she now loves going there too. I consider myself very lucky to have such a wonderful team looking after my babies because that's exactly what they are and I am never worried about leaving them there because I know they will always look after them as if they were their own. So Risedale. Kyumi Nicola Steph Sarah Rachael you are all awesome and do a brilliant job. I know you will always keep up the good work. Thankyou.Read Less
Avril McGrath
1 Feb 2017
REPORT
Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals... Read More
Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals also to make them feel at ease and to build their confidence up. Their recent nomination for an award for best vets is wholly deserved and I hope they win!! Thanks guys you have been amazing again!! Xxx Read Less
Janette Blake
25 Jan 2017
REPORT
Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, on... Read More
Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, one has had a Thyroidectomy, one has been spayed... twice (before we owned her). They all have one thing in common; they get amazing care and attention from MediVet-Ark Aid, Poole. The staff are wonderful, warm, kind, thoughtful, knowledgeable and make one feel that one is the only client that matters. They truly go above and beyond to look after our beloved animals. I would have no hesitation in recommending them to another pet owner. Read Less
Helen Pendleton
23 Jan 2017
REPORT
Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a chec... Read More
Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a check up, but can buy the medication at the practice at top price without seeing the vet, what a rip off Read Less
Andrea Read
30 Dec 2016
REPORT
The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do... Read More
The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do for us pet owners and our babies! Read Less
Michelle Hayes
26 Dec 2016
REPORT
My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked wh... Read More
My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked when I was covered and had paid my excess of 80, it seemed they went for a very expensive HISTOLOGY test rather than the 62.98, rather than asking me if this was alright they tried to get it of my insurers, and they said they will not cover it, as it was unnecessary. I then had a nasty letter from Medivet saying this can't continue, and payment had to be made !!!!!!!! , I had never received a letter from then about any money, so I rang the branch at Carpenders Park and asked what was going on, the receptionist took the message and said she will look into it, nothing happened, so a week later went it there and asked what was happening, she took a message and said she will get back to me, again nothing, then Anna was on holiday so another message was left, why should I pay extra money for something that was NOT neccary and no one at this branch knew why it was charged, was unhappy and think I will be taking my 2 dogs elsewhere for treatment as I feel the trust has gone which is a shame as I have been going there for 6 years Not happy at all, I know you have to make money but reallyRead Less
Hayden Goy
16 Dec 2016
REPORT
What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr use... Read More
What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr used. Total price for a small leg infection 179!!! Discusting Read Less
Gini Dorling-Winterbourne
7 Dec 2016
REPORT
Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test goi... Read More
Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test going, hence before their lovely warm foreign holiday with no thought to how my father was going to struggle, not one single bit of advice given accept from receptionist " well I hope he can pay" licience to print money vets, with no sincere help. Read Less
Radlett Jo
11 Nov 2016
REPORT
We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper... Read More
We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper loves her vet natasha. Everyone we see wether it is staff or fellow pet owners you are made to feel special and you also great great advice & top quality service. Read Less
Peter Whatnell
23 Aug 2016
REPORT
Friendly helpful staff. Usually easy to get appointments. Waiting room spacious and comfortable.
Muddy Waters
12 Aug 2016
REPORT
The best vets in the area, kind, thoughtful and will explain everything that is happening or me be required regarding your pet.
justyna duubiel
20 Jan 2016
REPORT
very good doctors friendly staff.
Vien Chan
26 Oct 2015
REPORT
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Please call
01480 463170
7 Station Road
St Ives Cambridgeshire PE27 5BH
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
09:00AM-13:00PM
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Medivet St Ives

St Ives, Cambridgeshire
(34)
7 Station Road
St Ives Cambridgeshire PE27 5BH
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Please call
We promise to do all we can to provide your pet with the best possible care and to make sure that you always receive friendly advice and support. We're so committed to this, we've put our Client and Patient Charter Pledges on the wall of our clinics.
Did you know, Medivet is actually a big community of vets, nurses and other professionals, giving you access to a great wealth of facilities and expertise? We're so committed to continuity of care across all our branches that we've made sure that the notes we have on all animals is available at all of our branches, all the time, via our high-tech, specially developed computer systems.
We promise that there will always be a veterinary surgeon available to look after your animal, day or night. We even have special 24-hour clinics in some areas, where vets and nurses are on duty all day and all night, every day of the year. These are our 24hr Continuous Care and Emergency Centres.
We volunteer to have all our clinics regulated by our governing body, the Royal College of Veterinary Surgeons. Their Practice Standards Scheme ensures a consistently high standard of care, equipment and facilities for all our patients. Look out for the certificate awarded to your local practice, proudly on display!
We're really looking forward to getting to know your whole family, including the human members, and to doing all we can to make your pets' lives long and healthy. If you have any questions about Medivet’s services, standards or facilities please feel free to call us at any one of our clinics.
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
09:00AM-13:00PM
{{staff.biography}}
Jan Forbes
16 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Both my dogs have recently had major treatment via st ives medivets cambs Their support and timely intervention is excellent with clear and ongoing communication and excellent care throughout I know e... Read More
Both my dogs have recently had major treatment via st ives medivets cambs Their support and timely intervention is excellent with clear and ongoing communication and excellent care throughout I know every member of the team from receptionists, nurses and vets are excellent and caring and it’s obvious from their manner and support that they genuinely care about their work which is reflected in the way they care for our beloved pets 🌟🌟🌟🌟🌟 Read Less
Bean Reeder
15 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
upon entering what I thought was still my local vets after my cat had been run over and having a consultation and administrating pain killers the bill was already Β£140 and having the receptionist DEMA... Read More
upon entering what I thought was still my local vets after my cat had been run over and having a consultation and administrating pain killers the bill was already Β£140 and having the receptionist DEMAND it then and there, I thought it was strange as they had always been easy about setting up a payment plan it was at this point I found out MEDIVET had taken over ridiculous no better than extortion you say you have animals best interest at heart, however a majority can see the only thing this company has at heart is profits at a ridiculous rate without regard for the local community or the long hard working people who have worked at my local practice for many years are now been made redundant absolutely savage disgusting business this is. I shall boycott all medivet and shall advise anyone not to attend your so called 'vets'. Read Less
Dee Jacklin-Meyer
11 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Extremely disappointed with your Wimbledon branch. Our family pet had to be put to sleep and we paid for a private cremation. Now 6 weeks later, several phones call and she still isn't home! Oh and... Read More
Extremely disappointed with your Wimbledon branch. Our family pet had to be put to sleep and we paid for a private cremation. Now 6 weeks later, several phones call and she still isn't home! Oh and guess who's having to do the chasing... as if this isn't hard enough! Thanks! Wont be coming to you again. Wont be recommending you. Read Less
Tracy Hewitt
11 Jul 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Fantastic service, we were on holiday and the dogs needed a vet they were seen straight away, receptionists and vet were amazing. Wish you were nearer as we would use you
Kelvin Squirrelwhite
7 Jun 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Medivet have ruined choice in our local area, buying up as many practices as possible and raising prices. Charged me Β£70 for a consultation and two small tubes of isathal for conjunctivitis, second t... Read More
Medivet have ruined choice in our local area, buying up as many practices as possible and raising prices. Charged me Β£70 for a consultation and two small tubes of isathal for conjunctivitis, second time charged me Β£35 just for the meds, Β£17.50 for something that costs Β£8 online. Asked about prescription fee and it's Β£16, 60% higher than vets for pets. When the average partner is earning Β£350,000 a year and the largest partner over Β£1,000,000 it's clear their priority is not delivering affordable care. Thanks to their near monopoly now we have virtually no choice to go elsewhere. They said someone would call me to discuss the charging but obviously they've not bothered. Read Less
Emma Urquhart
3 Jun 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Recently my dog fell ill, medivet Wimborne gave me an immediate appointment, sadly she was too ill and she had to be put to sleep, the staff showed overwhelming kindness to us and gave us the time and... Read More
Recently my dog fell ill, medivet Wimborne gave me an immediate appointment, sadly she was too ill and she had to be put to sleep, the staff showed overwhelming kindness to us and gave us the time and space to say goodbye, and they treated our lovely girl so well so not to distress her in anyway, many many thanks to you and your amazing staff. Read Less
Terri Owen
29 May 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
Shame on you Medivet... several months after taking over a local community veterinary practice in Wimborne Dorset , despite reassurances, you are now in a 'period of consultation ' (previous sentence ... Read More
Shame on you Medivet... several months after taking over a local community veterinary practice in Wimborne Dorset , despite reassurances, you are now in a 'period of consultation ' (previous sentence edited for confidentiality at your request) The majority of staff have worked there for many years and are an integral part of the local community... there are many of us already unhappy with your extortionate prices, that have stuck with you as we've been loyal customers for many years, and some of us, all our lives. What a shame, as the new vets seem lovely. However you approach/business model speaks volumes... as will your empty waiting rooms. And for what? Profit! Genuinely saddened. Read Less
Karla Cairns
14 May 2018
β˜†β˜†β˜†β˜†β˜†
REPORT
In February my mums dog was being walked by her neighbour sadly another dog that the same lady was walking attacked my Mums dog , through the fight his leg was broken , he was rushed to Southend medi... Read More
In February my mums dog was being walked by her neighbour sadly another dog that the same lady was walking attacked my Mums dog , through the fight his leg was broken , he was rushed to Southend medi vet hospital where he had excellent treatment , it was suggested that as the break was so bad he had his leg amputated , but my mum said she didn’t want that ,since then our Laindon medi vet Antonis has worked so hard with him to try and save his leg , we had to go back every d...ay for weeks to have it redressed , the nurses was so lovely with him and us , sadly 3 months on having 8 pins in his leg and many infections it still hasn’t knitted ,mum didn’t want any more operations on him as he had been through so much already , 10 days ago mum took the strength to have his leg amputated , it wasn’t a easy choice but we know it was the right choice , we can not thank Antonis and his nurses enough for the care and love they have shown him and my mum over this very upsetting time , we can’t thank them enough for trying so hard to give my mum her wish , we went back to Antonis this evening to have his stitches out , it’s been a tough few months but now he can run around and pain free , thank you so much everyone that has been involved x See More Read Less
Sophie Laflin
2 May 2018
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Easy to book an appointment at the desired time/date. When I arrived it was easy to park off road, right next to the building. The receptionist was friendly. The waiting room was clean and quiet. The ... Read More
Easy to book an appointment at the desired time/date. When I arrived it was easy to park off road, right next to the building. The receptionist was friendly. The waiting room was clean and quiet. The vet was very gentle and patient with my terrified cat. He answered my questions, gave information about various vaccines and treatments that were available but was not pushy. Read Less
Kay Elizabeth
7 Apr 2018
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My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wan... Read More
My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wanted, I left the room to stand outside the door and could here him struggling and panting, on returning I found him in a very distressed state with blood marks on his neck where the Vet had had two failed attempts to get the sample and she was preparing to have another stab at him... until I said no more, that is my lasting image of him, and it is very upsetting. I felt pressure to agree to have him put down, no blood test no treatment. She then put a catheter in his leg to euthanize him, it was not explained to me why this was needed, and has never happened with my pets before, yet more stress for him, after he died it would have been nice to be alone with him for a few minutes but this wasn't offered, instead I had to say goodbye sandwiched between the two staff. my dog was the world to me and a regular patient at this vets, almost weekly at the end, and each time I took him in I had to ask what they were treating him for and with when this information should have been freely given, I paid enough for the service after all. I would've liked my boy to have had a more dignified end. Out of interest This same vet a few months ago insisted on a blood test for our cat who'd hurt his leg, she had to do two needles full as she didn't take enough the first time, twice the stress, charged us well over Β£100 and then told us that the testing machine there wasn't that good or accurate, didn't give us a refund for this rubbish machine though, the pain killers made the cat ill and he got better with rest on his own, not long after by coincidence another of our cats hurt her leg we saw the lead vet this time and sure enough no blood test was needed, no fuss no bother. After I've collected my boys ashes next week I will not be using medivet again. And then they block me so I can't write a review on their site. And abuse me on the phone. P.S Full apology in writing now received. See More Read Less
George Quinn
5 Mar 2018
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I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something t... Read More
I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something told me something was wrong with the whole situation and I felt as if they were playing on our emotions! After him being in their surgery which was a basic cage and I would never have him in one! we went to get him after three days as I had enough and they still were unable to tel...l me what was wrong! I demanded that they give me his medicins and I would treat him myself! for that time and no signs of any real treatment they billed us for Β£2,000! We paid it and even the dog wanted to get the hell out of there! I recall looking at this vets face and seeing the guilt all over it! I did not react as I wanted to get him out of there! I got home went on google and treated him myself and he fully recovered! My wife and I are both in the nursing profession and would be struck off if we treated a patient with an medications if we did not know what was wrong with the patient, yet this guy thought it was ok to medicate my dog without the pro[per medication! I left absolutely disgusted and remind all my friends and colleagues to make sure they get the right information, what is the dogs condition? what medication should be given and how/ And check your billing!That was the Medi vet in Church lanein Hendon! See More Read Less
Rachel Potter
18 Feb 2018
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Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to... Read More
Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to him and we have to consider his needs not our. Floods off tears all afternoon and evening, giving him strong pain killers from them which were non tested on animals and actually for humans, and singing up for Β£700xrays to confirm it was past hope before I could agree to euthanas...ia. Spent the evening nursing him thru what I thought was my beautiful boys last weekend. I couldn't face it so went to vets for pets Byfleet for a second opinion.. He was positive and praised his condition and general health, and actually let me feel my dogs knee joint as he moved it proving where the issue is, and said with glucosamine and condroitin twice a day for 6weeks it will improve massively and he will be able walk pain free again even after two weeks I will see a big difference. When I told him I had been told I should consider euthanasia he was shocked!!, and totally disagreed. On my return home u rubbed algesal (like voltarol) on my dogs knees and he was able to stand and lay without crying out. How DARE medivet use euthanasia as a first option and destroy hope and ignore other options available and make owners feel they are being selfish and cruel to not end their pets life. Because they have arthritis!!!!!!... Other options dismissed!!!. Never ever going there again, been with that vets 12 years! Disgusted!!! See More Read Less
nicola holding
13 Feb 2018
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had my cat put to sleep yesterday 12/2/18 the vets were incredibly sensitive and caring and she couldnt have gone in a better place than here. thank you to vet Mark and receptionist Bridget.
Mandy Howcroft
20 Jan 2018
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Mark has been looking after Riley since I bought him over 2 yrs ago, he genuinely seems to care and that's important to me.
Darrell Peart
7 Dec 2017
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Explained procedure, saw me promptly, friendly staff, gave me confidence that I was leaving my dog in safe hands.
Ann Stevens
20 Nov 2017
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Everyone at Medivet, St Ives, Cambs very helpful and polite. Everything explained in detail and not rushed to make decisions. My dog has had cruciate ligament operations on both legs this year and has... Read More
Everyone at Medivet, St Ives, Cambs very helpful and polite. Everything explained in detail and not rushed to make decisions. My dog has had cruciate ligament operations on both legs this year and has had wonderful top class care and time given to me for any worries or questions. Operating vet, Evgeni and all other vets, nurses and receptionists made time to make Dotty feel at ease and helped her recovery. Read Less
Michelle Holmes
17 May 2017
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Jamie Storrie
27 Apr 2017
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Kasia Hitchcock
22 Feb 2017
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My 18 year old Jack Russel, was promised another birthday ! This is down to Medivet's in Greenwich exceptional love & care ! Many thanks Dr Vito and his lovely team x
Su Su Tin
11 Feb 2017
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Andrew Cheffins
10 Feb 2017
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Hanna Atkins
2 Feb 2017
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I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I hav... Read More
I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I have 2 cats and 1 dog and sadly I had to say goodbye to her in 2015. To her the vets was her second home and she loved going there. The whole process of saying goodbye was extremely hard but to their credit all the staff were brilliant in what was a very sad day and I know that they care so passionately about all the animals that cross their threshold. I now have another dog who I rescued and was nervous but after a couple of visits she now loves going there too. I consider myself very lucky to have such a wonderful team looking after my babies because that's exactly what they are and I am never worried about leaving them there because I know they will always look after them as if they were their own. So Risedale. Kyumi Nicola Steph Sarah Rachael you are all awesome and do a brilliant job. I know you will always keep up the good work. Thankyou.Read Less
Avril McGrath
1 Feb 2017
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Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals... Read More
Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals also to make them feel at ease and to build their confidence up. Their recent nomination for an award for best vets is wholly deserved and I hope they win!! Thanks guys you have been amazing again!! Xxx Read Less
Janette Blake
25 Jan 2017
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Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, on... Read More
Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, one has had a Thyroidectomy, one has been spayed... twice (before we owned her). They all have one thing in common; they get amazing care and attention from MediVet-Ark Aid, Poole. The staff are wonderful, warm, kind, thoughtful, knowledgeable and make one feel that one is the only client that matters. They truly go above and beyond to look after our beloved animals. I would have no hesitation in recommending them to another pet owner. Read Less
Helen Pendleton
23 Jan 2017
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Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a chec... Read More
Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a check up, but can buy the medication at the practice at top price without seeing the vet, what a rip off Read Less
Andrea Read
30 Dec 2016
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The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do... Read More
The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do for us pet owners and our babies! Read Less
Michelle Hayes
26 Dec 2016
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My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked wh... Read More
My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked when I was covered and had paid my excess of 80, it seemed they went for a very expensive HISTOLOGY test rather than the 62.98, rather than asking me if this was alright they tried to get it of my insurers, and they said they will not cover it, as it was unnecessary. I then had a nasty letter from Medivet saying this can't continue, and payment had to be made !!!!!!!! , I had never received a letter from then about any money, so I rang the branch at Carpenders Park and asked what was going on, the receptionist took the message and said she will look into it, nothing happened, so a week later went it there and asked what was happening, she took a message and said she will get back to me, again nothing, then Anna was on holiday so another message was left, why should I pay extra money for something that was NOT neccary and no one at this branch knew why it was charged, was unhappy and think I will be taking my 2 dogs elsewhere for treatment as I feel the trust has gone which is a shame as I have been going there for 6 years Not happy at all, I know you have to make money but reallyRead Less
Hayden Goy
16 Dec 2016
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What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr use... Read More
What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr used. Total price for a small leg infection 179!!! Discusting Read Less
Gini Dorling-Winterbourne
7 Dec 2016
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Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test goi... Read More
Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test going, hence before their lovely warm foreign holiday with no thought to how my father was going to struggle, not one single bit of advice given accept from receptionist " well I hope he can pay" licience to print money vets, with no sincere help. Read Less
Radlett Jo
11 Nov 2016
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We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper... Read More
We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper loves her vet natasha. Everyone we see wether it is staff or fellow pet owners you are made to feel special and you also great great advice & top quality service. Read Less
Peter Whatnell
23 Aug 2016
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Friendly helpful staff. Usually easy to get appointments. Waiting room spacious and comfortable.
Muddy Waters
12 Aug 2016
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The best vets in the area, kind, thoughtful and will explain everything that is happening or me be required regarding your pet.
justyna duubiel
20 Jan 2016
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very good doctors friendly staff.
Vien Chan
26 Oct 2015
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