Bush House Veterinary Group
Ammanford, Carmarthenshire
Team
John Connolly
Veterinarian
Jose Escalera
Veterinarian
Lynsey Hitt
Veterinarian
Deyna Wales
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Matt
10 May 2022
REPORT
We had a lovely Springer Spaniel, who was absolutely terrified of everything - especially vets - so we opted for home based euthanasia. We scheduled a visit for 11am the following day so that we had t...
We had a lovely Springer Spaniel, who was absolutely terrified of everything - especially vets - so we opted for home based euthanasia. We scheduled a visit for 11am the following day so that we had time to say goodbye and make all the necessary preparations. When, at 11:10am on the day of the procedure, we had not received the pre-arranged call to say they were on the way, and the vet was not at our house, my partner called the Ammanford branch and was informed the appointment was at 11:30am and that an emergency had happened so the Llandeilo branch was performing the visit. Had the errors stopped here, I think we would have let this go, but it got worse. Instead of a gentle sedative, that would allow our girl to fall asleep gently, she was given a large does of ketamine that made her yelp and fall asleep almost instantaneously, giving us no time for last minute farewells. Once sedated, the veterinarian went on to spike her three times looking for a vein, before handing over to the other veterinarian who found a vein first time.
Lisa Waters
26 Feb 2021
REPORT
Not impressed. Kitten booked in for castration. MEssage to say "appointment is 09:45" so dropped him off early as they asked me to, poor thing was very hungry because as per their request and no food ...
Not impressed. Kitten booked in for castration. MEssage to say "appointment is 09:45" so dropped him off early as they asked me to, poor thing was very hungry because as per their request and no food from 8pm.
Called at 12 to see how surgery went..."Oh we havent done him yet, we will do him shortly, he is in the kennels and is ok"...
He is 5 months old, was terrified when dropped off and he has just been left there. I would rather they had told me it wouldnt have been for hours as I would have kept him home for longer.
I will not be using them again.
MORWENNA HOLMAN
8 Oct 2020
REPORT
The worst lot of vets I have come across in 40 years of cat rescue. TWO vets here misdiagnosed my cat and gave him a procedure that made him WORSE. They said he had allergies when he had the severe UR...
The worst lot of vets I have come across in 40 years of cat rescue. TWO vets here misdiagnosed my cat and gave him a procedure that made him WORSE. They said he had allergies when he had the severe URI plaguing all my cats so refused to give him antibiotics on TWO occasions and meanwhile my cat was getting worse and mouth breathing. When they saw him he was covered in infected green mucus but they missed that !!! I had to take him to the Emergency vet who correctly diagnosed a URI AT ONCE and gave him antibiotics. And yet again Bush House sent him home when he was not eating and very ill and they missed the mouth ulcers stopping him eating and the Emergency vets had to find them and give him painkillers and he ate at once !!! Then Bush House refused to put him on a drip or give him oxygen saying it would not help but strangely at the Emergency vets a couple of hours later they did just that and it saved his life. Unless you want a dead pet avoid these vets like the COVID19. They don't even listen to you and their veterinary knowledge is zero.
Christine Fraser
13 May 2018
REPORT
If tried 2 other vets , but busy house I find tg e best
M Evans
5 May 2018
REPORT
Long established veterinary establishment located on a busy road near the town centre and has limited parking facilities.
Charlotte Styles
17 Feb 2018
REPORT
The staff were amazing with my kitten who had an accident with hot wax they seen her straight away very helpful
Sylvia Phillips
12 Feb 2018
REPORT
Receptionist always helpful and polite vets r very easy to talk to and put u at ease when your pet is unwell
Julian Davies
11 Feb 2018
REPORT
Friendly, caring staff. Always a warm, compassionate welcome and expert service.
Steve Price
14 Jul 2017
REPORT
Everyone in the practice is polite, friendly and helpful. They obviously adores animals and have a fantastic rapport with them. There are several Vets much closer to where I live, but I would never sw...
Everyone in the practice is polite, friendly and helpful. They obviously adores animals and have a fantastic rapport with them. There are several Vets much closer to where I live, but I would never switch from Bush House as the care that my dogs have received over the last 14 years has been first class. Thank you everyone at Bush House.
Nick Walker
26 Jun 2017
REPORT
We went to this practice on recommendation and were very pleased we did. We homed a cat, Barry, from a rescue centre and needed to register with a vet to have him checked over and vaccinated. The prac...
We went to this practice on recommendation and were very pleased we did. We homed a cat, Barry, from a rescue centre and needed to register with a vet to have him checked over and vaccinated. The practice is well run, friendly and efficient. We were seen quickly by the vet, Frank, who soon sorted Barry out and took time to talk to us. We will be back in three weeks for Barry's next jab. We are very pleased to be registered with Bush House and if anyone asks me about a local practice I heartily recommend this one.
shelley Welly
24 May 2017
REPORT
Not the best managed vets in the area.
Paul Ward
16 Feb 2017
REPORT
Professional and caring team.
Heidi Rogers
8 Feb 2017
REPORT
Fantastic staff especially in touch and go times and also in times of loss too. They saved one of my precious girls through a very unusual and difficult "condition". She's very nervous and the nurse M...
Fantastic staff especially in touch and go times and also in times of loss too. They saved one of my precious girls through a very unusual and difficult "condition". She's very nervous and the nurse Mel went all out to gain her trust and make friends with her to help pull her through. They seem to have changed to specialise in just small animal treatment now. I recently lost my other precious girl after they tried everything all they could. They helped me deal with this and the cremation organisation brilliantly. So much praise needs to go to the nursing staff as well as the vets.
Lauren Howells
15 Sep 2016
REPORT
Good service
Pam Harris
26 May 2016
REPORT
Excellent with my jack Russell that I sadly had to put down. , it was on a Saturday so I had to call vet out to house. vet arrived in 2o min (I live locally ) vet was very compassionate and let my do...
Excellent with my jack Russell that I sadly had to put down. , it was on a Saturday so I had to call vet out to house. vet arrived in 2o min (I live locally ) vet was very compassionate and let my dog go to sleep . My dog was 17 years old. The vet also had to put up with 3 upset ladies who came to say there last good bye to her.
Nicola Wilcox
18 Jan 2016
REPORT
My beloved horse got stuck in a slurry pit and was in there for 12 hours rang the vet he was there within 20 minutes he actually got in the pit with him and stayed with him whilst the fire brigade go...
My beloved horse got stuck in a slurry pit and was in there for 12 hours rang the vet he was there within 20 minutes he actually got in the pit with him and stayed with him whilst the fire brigade got him out my baby had only another hour to live as everything was shutting down but to my amazement he pulled throu he's on the mend but without your vet our baby would of been gone I owe you so much thanks from the bottom of my heart.
tony tiger
30 Nov 2015
REPORT
don't bother with them , go somewhere else , example 1,3 month old collie pup with a broken leg , they did not X-ray her leg for 2 days , after 2 days took her back and had X-ray ,2 bones broken , ...
don't bother with them , go somewhere else , example 1,3 month old collie pup with a broken leg , they did not X-ray her leg for 2 days , after 2 days took her back and had X-ray ,2 bones broken , why not X-ray straight away???.imagine the pain, they splinted and bandaged her and i was told to come back in 2 weeks.after 9 days i notice the skin bursting through the bandage i rush her back and as soon as the bandage came off the girl vet say there is a problem no one has put cotton wool between her claws on the paw and it has got infected ,bandage to tight paw now infected,walked out straight to new vets,told them to adjust there bill and i will pay,no way, letters now from debt collectors.example 2 .left collie dog there for stitches on leg ,went to collect her and she was on the floor with an open wound just after surgery ,i hit the roof i picked her up and told them to send me the bill to which i paid ,i really wish i had left for another vet then ,if you love your animals as much as i do MOVE to another vet ASAP.funny how you get told of other stories when things like this happen.
Book an Appointment
Online booking unavailable
Please call
01269 592113
Business Hours
Monday
Mon
09:00AM-17:30PM
Tuesday
Tue
09:00AM-17:30PM
Wednesday
Wed
09:00AM-17:30PM
Thursday
Thu
09:00AM-17:30PM
Friday
Fri
09:00AM-17:30PM
Saturday
Sat
09:00AM-13:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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Bush House Veterinary Group
Ammanford, Carmarthenshire
Book an Appointment
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{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
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Business Hours
Monday
09:00AM-17:30PM
Tuesday
09:00AM-17:30PM
Wednesday
09:00AM-17:30PM
Thursday
09:00AM-17:30PM
Friday
09:00AM-17:30PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
John Connolly
Veterinarian
Jose Escalera
Veterinarian
Lynsey Hitt
Veterinarian
Deyna Wales
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Matt
10 May 2022
We had a lovely Springer Spaniel, who was absolutely terrified of everything - especially vets - so we opted for home based euthanasia. We scheduled a visit for 11am the following day so that we had t...
We had a lovely Springer Spaniel, who was absolutely terrified of everything - especially vets - so we opted for home based euthanasia. We scheduled a visit for 11am the following day so that we had time to say goodbye and make all the necessary preparations. When, at 11:10am on the day of the procedure, we had not received the pre-arranged call to say they were on the way, and the vet was not at our house, my partner called the Ammanford branch and was informed the appointment was at 11:30am and that an emergency had happened so the Llandeilo branch was performing the visit. Had the errors stopped here, I think we would have let this go, but it got worse. Instead of a gentle sedative, that would allow our girl to fall asleep gently, she was given a large does of ketamine that made her yelp and fall asleep almost instantaneously, giving us no time for last minute farewells. Once sedated, the veterinarian went on to spike her three times looking for a vein, before handing over to the other veterinarian who found a vein first time.
Lisa Waters
26 Feb 2021
Not impressed. Kitten booked in for castration. MEssage to say "appointment is 09:45" so dropped him off early as they asked me to, poor thing was very hungry because as per their request and no food ...
Not impressed. Kitten booked in for castration. MEssage to say "appointment is 09:45" so dropped him off early as they asked me to, poor thing was very hungry because as per their request and no food from 8pm.
Called at 12 to see how surgery went..."Oh we havent done him yet, we will do him shortly, he is in the kennels and is ok"...
He is 5 months old, was terrified when dropped off and he has just been left there. I would rather they had told me it wouldnt have been for hours as I would have kept him home for longer.
I will not be using them again.
MORWENNA HOLMAN
8 Oct 2020
The worst lot of vets I have come across in 40 years of cat rescue. TWO vets here misdiagnosed my cat and gave him a procedure that made him WORSE. They said he had allergies when he had the severe UR...
The worst lot of vets I have come across in 40 years of cat rescue. TWO vets here misdiagnosed my cat and gave him a procedure that made him WORSE. They said he had allergies when he had the severe URI plaguing all my cats so refused to give him antibiotics on TWO occasions and meanwhile my cat was getting worse and mouth breathing. When they saw him he was covered in infected green mucus but they missed that !!! I had to take him to the Emergency vet who correctly diagnosed a URI AT ONCE and gave him antibiotics. And yet again Bush House sent him home when he was not eating and very ill and they missed the mouth ulcers stopping him eating and the Emergency vets had to find them and give him painkillers and he ate at once !!! Then Bush House refused to put him on a drip or give him oxygen saying it would not help but strangely at the Emergency vets a couple of hours later they did just that and it saved his life. Unless you want a dead pet avoid these vets like the COVID19. They don't even listen to you and their veterinary knowledge is zero.
Christine Fraser
13 May 2018
If tried 2 other vets , but busy house I find tg e best
M Evans
5 May 2018
Long established veterinary establishment located on a busy road near the town centre and has limited parking facilities.
Charlotte Styles
17 Feb 2018
The staff were amazing with my kitten who had an accident with hot wax they seen her straight away very helpful
Sylvia Phillips
12 Feb 2018
Receptionist always helpful and polite vets r very easy to talk to and put u at ease when your pet is unwell
Julian Davies
11 Feb 2018
Friendly, caring staff. Always a warm, compassionate welcome and expert service.
Steve Price
14 Jul 2017
Everyone in the practice is polite, friendly and helpful. They obviously adores animals and have a fantastic rapport with them. There are several Vets much closer to where I live, but I would never sw...
Everyone in the practice is polite, friendly and helpful. They obviously adores animals and have a fantastic rapport with them. There are several Vets much closer to where I live, but I would never switch from Bush House as the care that my dogs have received over the last 14 years has been first class. Thank you everyone at Bush House.
Nick Walker
26 Jun 2017
We went to this practice on recommendation and were very pleased we did. We homed a cat, Barry, from a rescue centre and needed to register with a vet to have him checked over and vaccinated. The prac...
We went to this practice on recommendation and were very pleased we did. We homed a cat, Barry, from a rescue centre and needed to register with a vet to have him checked over and vaccinated. The practice is well run, friendly and efficient. We were seen quickly by the vet, Frank, who soon sorted Barry out and took time to talk to us. We will be back in three weeks for Barry's next jab. We are very pleased to be registered with Bush House and if anyone asks me about a local practice I heartily recommend this one.
shelley Welly
24 May 2017
Not the best managed vets in the area.
Paul Ward
16 Feb 2017
Professional and caring team.
Heidi Rogers
8 Feb 2017
Fantastic staff especially in touch and go times and also in times of loss too. They saved one of my precious girls through a very unusual and difficult "condition". She's very nervous and the nurse M...
Fantastic staff especially in touch and go times and also in times of loss too. They saved one of my precious girls through a very unusual and difficult "condition". She's very nervous and the nurse Mel went all out to gain her trust and make friends with her to help pull her through. They seem to have changed to specialise in just small animal treatment now. I recently lost my other precious girl after they tried everything all they could. They helped me deal with this and the cremation organisation brilliantly. So much praise needs to go to the nursing staff as well as the vets.
Lauren Howells
15 Sep 2016
Good service
Pam Harris
26 May 2016
Excellent with my jack Russell that I sadly had to put down. , it was on a Saturday so I had to call vet out to house. vet arrived in 2o min (I live locally ) vet was very compassionate and let my do...
Excellent with my jack Russell that I sadly had to put down. , it was on a Saturday so I had to call vet out to house. vet arrived in 2o min (I live locally ) vet was very compassionate and let my dog go to sleep . My dog was 17 years old. The vet also had to put up with 3 upset ladies who came to say there last good bye to her.
Nicola Wilcox
18 Jan 2016
My beloved horse got stuck in a slurry pit and was in there for 12 hours rang the vet he was there within 20 minutes he actually got in the pit with him and stayed with him whilst the fire brigade go...
My beloved horse got stuck in a slurry pit and was in there for 12 hours rang the vet he was there within 20 minutes he actually got in the pit with him and stayed with him whilst the fire brigade got him out my baby had only another hour to live as everything was shutting down but to my amazement he pulled throu he's on the mend but without your vet our baby would of been gone I owe you so much thanks from the bottom of my heart.
tony tiger
30 Nov 2015
don't bother with them , go somewhere else , example 1,3 month old collie pup with a broken leg , they did not X-ray her leg for 2 days , after 2 days took her back and had X-ray ,2 bones broken , ...
don't bother with them , go somewhere else , example 1,3 month old collie pup with a broken leg , they did not X-ray her leg for 2 days , after 2 days took her back and had X-ray ,2 bones broken , why not X-ray straight away???.imagine the pain, they splinted and bandaged her and i was told to come back in 2 weeks.after 9 days i notice the skin bursting through the bandage i rush her back and as soon as the bandage came off the girl vet say there is a problem no one has put cotton wool between her claws on the paw and it has got infected ,bandage to tight paw now infected,walked out straight to new vets,told them to adjust there bill and i will pay,no way, letters now from debt collectors.example 2 .left collie dog there for stitches on leg ,went to collect her and she was on the floor with an open wound just after surgery ,i hit the roof i picked her up and told them to send me the bill to which i paid ,i really wish i had left for another vet then ,if you love your animals as much as i do MOVE to another vet ASAP.funny how you get told of other stories when things like this happen.
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