Ark Veterinary Surgery

I’m very saddened to write this review about Ark vets, however I feel completely let down by them. When I first joined the vets with my cat, they operated a 24 emergency care facility on site, of which I have used a few times. And was something that was important to me when deciding on the vets. I then got a dog, and registered him as well. A few weeks ago I needed emergency care for my puppy, so I contacted their emergency number as I’d done previously with the cat, only to be given a choice of 2 numbers to further call one based in Warrington and the other in Macclesfield. I called the Warrington number, the EMERGENCY number which NO-ONE ANSWERED! Besides the fact that no one answered the emergency number I was shocked and upset to realise that over a weekend afternoon/ evening/ night time, Ark Vets now out source their emergency care to Vets Now, based either in Warrington or Macclesfield, and you would be required to take your pet in an emergency location to either location. If Ark Vets feel that this is acceptable for emergency care then that is fine, however that isn’t something that I agree with and would like more local 24 hour emergency care from people who know my pets and also answer their phones. Ark Vets I feel should have informed all new and existing clients of the changes of their policies so that each individual person can decide on what they feel is best and most appropriate for their own pets. It’s not for Ark Vets to make that choice for their customers. Thankfully this time it wasn’t a life or death situation for my puppy, but despite not answering the phones a minimum 30 mins drive from Kingsmead Vets I don’t think is acceptable. And it shouldn’t be kept a secret. Read Less

These vets are amazing. They saved our precious dog when she got very poorly recently. They never gave up on her and were very kind and considerate to our feelings at all times. Ark Vets Kingsmead are a brilliant team, can not ever thank them enough they deserve a medal xxx Read Less

Over the years we have been so grateful as a family with all the medical care, support and kindness shown to all our animals. A huge thank you to Dave Walker with his excellent care and advice over the last few weeks when Bruno had his big operation and all his follow up care he is now undergoing for the next few months. Thank you so much. Read Less

I had to take my cat to the vets yesterday for the first time, I chose the ark at kingsmead as my two dogs are registered with them. Unfortunately she needs an operation, Andy explained everything that needed to be done and offered options he could not have been more helpful. I would recommend the Ark to anyone. Read Less

Chantel and I just want to say thank you to Jeff Andy Madeline Penny Charlotte and all the Staff at Ark vets Kingsmead for the support And kindness during a difficult time with having to loose our puppy Bella - you are all amazing and give so much more We really appreciate it x Read Less

Thanks to Dave Walker and the wonderful staff at Mobberley for coming out on Sunday night and helping my lovely Charlie he had bleeding bowel and stomach problems Dave saved his life he is back home eating his special food and doing well. The staff at Northwich especially Jeff Pye are also great Read Less

This is the best veterinary surgery I have ever been too. They take excellent carer of my four bunnies, and it is always easy to get appointments. The vet's and friendly and offer good advise on aftercare. You never feel rushed in and out. The animals feel calm and comfortable. They are reasonably priced for the treatment they provide. One thing I did notice was they do not give drugs that could be avoided with diet. The place is very clean and tidy and the receptionists are lowlight and friendly. This is the best surgery around. Read Less

The vets at northwich are excellent they are always very welcoming and take very good care of our two poorly dogs especially our diabetic one they are allways on call day or night if ever we need them so we dont have to travel far to seek treatment even late at night. Thank you foreverything u are doing Read Less