I’m very saddened to write this review about Ark vets, however I feel completely let down by them. When I first joined the vets with my cat, they operated a 24 emergency care facility on site, of whic... Read More
I’m very saddened to write this review about Ark vets, however I feel completely let down by them. When I first joined the vets with my cat, they operated a 24 emergency care facility on site, of which I have used a few times. And was something that was important to me when deciding on the vets. I then got a dog, and registered him as well. A few weeks ago I needed emergency care for my puppy, so I contacted their emergency number as I’d done previously with the cat, only to be given a choice of 2 numbers to further call one based in Warrington and the other in Macclesfield. I called the Warrington number, the EMERGENCY number which NO-ONE ANSWERED! Besides the fact that no one answered the emergency number I was shocked and upset to realise that over a weekend afternoon/ evening/ night time, Ark Vets now out source their emergency care to Vets Now, based either in Warrington or Macclesfield, and you would be required to take your pet in an emergency location to either location. If Ark Vets feel that this is acceptable for emergency care then that is fine, however that isn’t something that I agree with and would like more local 24 hour emergency care from people who know my pets and also answer their phones. Ark Vets I feel should have informed all new and existing clients of the changes of their policies so that each individual person can decide on what they feel is best and most appropriate for their own pets. It’s not for Ark Vets to make that choice for their customers. Thankfully this time it wasn’t a life or death situation for my puppy, but despite not answering the phones a minimum 30 mins drive from Kingsmead Vets I don’t think is acceptable. And it shouldn’t be kept a secret. Read Less