5 ⭐️⭐️⭐️⭐️⭐️ service all of the staff at the vets are always welcoming and professional lovely team , Karen has been dealing with my prescription for my dogs poppy and chloe recently she has been ve... Read More
5 ⭐️⭐️⭐️⭐️⭐️ service all of the staff at the vets are always welcoming and professional lovely team , Karen has been dealing with my prescription for my dogs poppy and chloe recently she has been very patient and kind she is a credit to the company , A⭐️⭐️⭐️⭐️⭐️ thanks you Read Less
Stephen Stringer
7 Dec 2018
REPORT
I had to rush over to Runcorn from Sheffield and forgot to bring my pet dogs heart tablets. I initially contacted Laurel Veterinary Practice and asked if they could provide me with 4 tablets to last m... Read More
I had to rush over to Runcorn from Sheffield and forgot to bring my pet dogs heart tablets. I initially contacted Laurel Veterinary Practice and asked if they could provide me with 4 tablets to last me the weekend until I could return home. My primary vet provided them with medical notes to cover any prescription issues. However, they refused to provide me with 4 tablets and said they would only sell me a full tub at a cost of £170. Luckily Rose Cottage Practice couldn't have been be more helpful and provided me with the tablets for less than £20. It appears Laurel Vets are more interested in turning a profit than the welfare of pets whereas Rose Cottage put the pet and owner first Read Less
keeley oreilly
11 Jul 2018
REPORT
I literally would not recommend this veterinary surgery to anyone.....i have never been so let down disappointed and disrespected by anyone in my entire life....i sadly had to have our family pet put ... Read More
I literally would not recommend this veterinary surgery to anyone.....i have never been so let down disappointed and disrespected by anyone in my entire life....i sadly had to have our family pet put to sleep due to her being very poorly and that in itself was the hardest choice I had to make EVER! To take away my beloved dog away from myself and my daughter's! Me and my girls decided we wanted to bring her home and have a individual cremation., i signed the forms and my mum paid the fees till I could pay her back as they wanted the fees upfront! 2 weeks later I still hadn't heard back from the laurels to say my dog was ready to be picked up..so i called the laurels to be fobbed of and someone would call me back as they were busy, they did not return my call so on the Saturday I called again to be told they were investigating her whereabouts and the cremation place was closed til Monday! This was a lie they were open till 12.30 so I called them myself to be told roxie was not on the list for individual cremation and they would get someone to call me Monday...the cremation place really were amazing with me and my girls! My mum took over this ordeal for me as I cudnt speak to laurels due to bein so angry and confused to where my girl was to then get a phone call to tell me she had been put in a communial cremation and her ashes had already gone! I have never been so heartbroken and disgusted in my life to be told that this was a human error and things like this happen an they couldn't rectifie what THEY had done, my mum was then told that a member of staff did NOT follow protocol how does that even make any of this ok it will never be ok...the worst thing was how could they have done this when she was the only dog to be picked up that day! I had to then tell my girls after they had made a special place for our dog that she would not be coming home...there 6 and 8 seriously how do u tell them this :( with great difficulty if it wasn't bad enough she had to be let go due to illness to tell them she wouldn't be home at all is disgusting ...they sobbed for hours and are as confused and hurt as me....the only people that seem to care about what had happened was Whitley brook pet cremation place.....the lady that delbt with me and my family was amazing and also informed me that the laurels still had the paper work they for roxies INDIVIDUAL CREMATION.....NOT COMMUNIAL basicly she was put into the wrong bag and sent with NO paper work.....and there u have a vets that is supposed to care about your animals and there owners have shown no remorse or sympathy or realise what THEY have done to my family! Read Less
Alison Massey
28 May 2018
REPORT
Excellent service we got. The staff were so professional and lovely. Had to make a difficult decision and was given plenty of time and privacy.. we received a lovely card and flower seeds a couple of ... Read More
Excellent service we got. The staff were so professional and lovely. Had to make a difficult decision and was given plenty of time and privacy.. we received a lovely card and flower seeds a couple of days later. A really nice gesture. Thank you to everyone. Read Less
Dean Montandon
24 Apr 2018
REPORT
Fantastic veterinary, they helped us on a number of ocassions including a recent, sad time when one of our dogs sadly had to be put to sleep. They showed compassion and professionalism the whole way t... Read More
Fantastic veterinary, they helped us on a number of ocassions including a recent, sad time when one of our dogs sadly had to be put to sleep. They showed compassion and professionalism the whole way through. Can't fault them. Read Less
andrew hancox
24 Mar 2018
REPORT
Sadly this vets have disappointed me greatly took my 13 year old dog in as she was in pain with her teeth sent home with painkillers she was awake all night so rushed her to the sister practice in Wa... Read More
Sadly this vets have disappointed me greatly took my 13 year old dog in as she was in pain with her teeth sent home with painkillers she was awake all night so rushed her to the sister practice in Warrington were they operated and cancer was discovered the antibiotics were charged at £3.90 a day but on vet UK they are 89p also 100ml of metacam is £69 at the vets were online it is £11 I agree they need to make a profit but not at this level. I have now changed to Warrington as sadly the receptionist in Runcorn is rude and has no people skills at all would avoid in future all for profit and not for animals welfare Read Less
Hayley Wilkinson
18 Mar 2018
REPORT
A fantastic practice, staffed with people who genuinely care about both pets and owners. When we go in, staff actually remember is and my pet is greeted so warmly. Going to the vets is a positive expe... Read More
A fantastic practice, staffed with people who genuinely care about both pets and owners. When we go in, staff actually remember is and my pet is greeted so warmly. Going to the vets is a positive experience for my dog. Couldn't recommend The Laurels more. Read Less
ian bowden
20 Feb 2018
REPORT
The staff and surgery at this location are very friendly,a prompt service,clean place and very helpful would highly recommend them to anyone with animals.😀😀😀👍👍👍👍
Chris Walton
18 Jan 2018
REPORT
Great service friendly staff and got an appointment at the last minute last thing of a night would recommend to anybody with pets
Paul Thomas
21 May 2017
REPORT
our springer ross went to sleep after 15yrs
William Hoxworth
4 May 2017
REPORT
On the 29/04/17 our cat Leyland was run over by a car, right outside our house. We rushed him as quickly as possible to the 24 hour vets in Warrington. We were dealt with very considerately and quickl... Read More
On the 29/04/17 our cat Leyland was run over by a car, right outside our house. We rushed him as quickly as possible to the 24 hour vets in Warrington. We were dealt with very considerately and quickly, with the welfare of our cat uppermost in the vet and the nurses mind. As it turned out,our cat had to be put to sleep,his injuries were to severe for his body to take. We just wanted to take this opportunity to thank the vet and the nurse for how they dealt with the emergency on the 29th, we know due to their swift and decisive actions, he didn't suffer more than he had to. The Laurels have provided us with a fantastic service in the 3.5 years we had our cat. Thanks for everything. Mr & Mrs Hoxworth, Runcorn. Read Less
Tom Ellis
29 Apr 2017
REPORT
Great service and great care of your pets
John Nugent
28 Apr 2017
REPORT
Know the vet for many years. Trust them completely.
Karen Merrill
4 Apr 2017
REPORT
A fabulous place to take your family pets. Staff all so very caring to animals and owners I would recommend to anyone
Amanda Pate
8 Jan 2017
REPORT
Halo Rose
14 Dec 2016
REPORT
Lovely staff , my kitty well looked after during her visit
Kirsty Jones
1 Dec 2016
REPORT
Fantastic place staff are really friendly
Jan Kearney
14 Aug 2016
REPORT
Took The Muppet Dog to get spayed - lovely friendly, helpful staff.
5 ⭐️⭐️⭐️⭐️⭐️ service all of the staff at the vets are always welcoming and professional lovely team , Karen has been dealing with my prescription for my dogs poppy and chloe recently she has been ve... Read More
5 ⭐️⭐️⭐️⭐️⭐️ service all of the staff at the vets are always welcoming and professional lovely team , Karen has been dealing with my prescription for my dogs poppy and chloe recently she has been very patient and kind she is a credit to the company , A⭐️⭐️⭐️⭐️⭐️ thanks you Read Less
Stephen Stringer
7 Dec 2018
REPORT
☆☆☆☆☆
REPORT
I had to rush over to Runcorn from Sheffield and forgot to bring my pet dogs heart tablets. I initially contacted Laurel Veterinary Practice and asked if they could provide me with 4 tablets to last m... Read More
I had to rush over to Runcorn from Sheffield and forgot to bring my pet dogs heart tablets. I initially contacted Laurel Veterinary Practice and asked if they could provide me with 4 tablets to last me the weekend until I could return home. My primary vet provided them with medical notes to cover any prescription issues. However, they refused to provide me with 4 tablets and said they would only sell me a full tub at a cost of £170. Luckily Rose Cottage Practice couldn't have been be more helpful and provided me with the tablets for less than £20. It appears Laurel Vets are more interested in turning a profit than the welfare of pets whereas Rose Cottage put the pet and owner first Read Less
keeley oreilly
11 Jul 2018
REPORT
☆☆☆☆☆
REPORT
I literally would not recommend this veterinary surgery to anyone.....i have never been so let down disappointed and disrespected by anyone in my entire life....i sadly had to have our family pet put ... Read More
I literally would not recommend this veterinary surgery to anyone.....i have never been so let down disappointed and disrespected by anyone in my entire life....i sadly had to have our family pet put to sleep due to her being very poorly and that in itself was the hardest choice I had to make EVER! To take away my beloved dog away from myself and my daughter's! Me and my girls decided we wanted to bring her home and have a individual cremation., i signed the forms and my mum paid the fees till I could pay her back as they wanted the fees upfront! 2 weeks later I still hadn't heard back from the laurels to say my dog was ready to be picked up..so i called the laurels to be fobbed of and someone would call me back as they were busy, they did not return my call so on the Saturday I called again to be told they were investigating her whereabouts and the cremation place was closed til Monday! This was a lie they were open till 12.30 so I called them myself to be told roxie was not on the list for individual cremation and they would get someone to call me Monday...the cremation place really were amazing with me and my girls! My mum took over this ordeal for me as I cudnt speak to laurels due to bein so angry and confused to where my girl was to then get a phone call to tell me she had been put in a communial cremation and her ashes had already gone! I have never been so heartbroken and disgusted in my life to be told that this was a human error and things like this happen an they couldn't rectifie what THEY had done, my mum was then told that a member of staff did NOT follow protocol how does that even make any of this ok it will never be ok...the worst thing was how could they have done this when she was the only dog to be picked up that day! I had to then tell my girls after they had made a special place for our dog that she would not be coming home...there 6 and 8 seriously how do u tell them this :( with great difficulty if it wasn't bad enough she had to be let go due to illness to tell them she wouldn't be home at all is disgusting ...they sobbed for hours and are as confused and hurt as me....the only people that seem to care about what had happened was Whitley brook pet cremation place.....the lady that delbt with me and my family was amazing and also informed me that the laurels still had the paper work they for roxies INDIVIDUAL CREMATION.....NOT COMMUNIAL basicly she was put into the wrong bag and sent with NO paper work.....and there u have a vets that is supposed to care about your animals and there owners have shown no remorse or sympathy or realise what THEY have done to my family! Read Less
Alison Massey
28 May 2018
REPORT
☆☆☆☆☆
REPORT
Excellent service we got. The staff were so professional and lovely. Had to make a difficult decision and was given plenty of time and privacy.. we received a lovely card and flower seeds a couple of ... Read More
Excellent service we got. The staff were so professional and lovely. Had to make a difficult decision and was given plenty of time and privacy.. we received a lovely card and flower seeds a couple of days later. A really nice gesture. Thank you to everyone. Read Less
Dean Montandon
24 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Fantastic veterinary, they helped us on a number of ocassions including a recent, sad time when one of our dogs sadly had to be put to sleep. They showed compassion and professionalism the whole way t... Read More
Fantastic veterinary, they helped us on a number of ocassions including a recent, sad time when one of our dogs sadly had to be put to sleep. They showed compassion and professionalism the whole way through. Can't fault them. Read Less
andrew hancox
24 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Sadly this vets have disappointed me greatly took my 13 year old dog in as she was in pain with her teeth sent home with painkillers she was awake all night so rushed her to the sister practice in Wa... Read More
Sadly this vets have disappointed me greatly took my 13 year old dog in as she was in pain with her teeth sent home with painkillers she was awake all night so rushed her to the sister practice in Warrington were they operated and cancer was discovered the antibiotics were charged at £3.90 a day but on vet UK they are 89p also 100ml of metacam is £69 at the vets were online it is £11 I agree they need to make a profit but not at this level. I have now changed to Warrington as sadly the receptionist in Runcorn is rude and has no people skills at all would avoid in future all for profit and not for animals welfare Read Less
Hayley Wilkinson
18 Mar 2018
REPORT
☆☆☆☆☆
REPORT
A fantastic practice, staffed with people who genuinely care about both pets and owners. When we go in, staff actually remember is and my pet is greeted so warmly. Going to the vets is a positive expe... Read More
A fantastic practice, staffed with people who genuinely care about both pets and owners. When we go in, staff actually remember is and my pet is greeted so warmly. Going to the vets is a positive experience for my dog. Couldn't recommend The Laurels more. Read Less
ian bowden
20 Feb 2018
REPORT
☆☆☆☆☆
REPORT
The staff and surgery at this location are very friendly,a prompt service,clean place and very helpful would highly recommend them to anyone with animals.😀😀😀👍👍👍👍
Chris Walton
18 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Great service friendly staff and got an appointment at the last minute last thing of a night would recommend to anybody with pets
Paul Thomas
21 May 2017
REPORT
☆☆☆☆☆
REPORT
our springer ross went to sleep after 15yrs
William Hoxworth
4 May 2017
REPORT
☆☆☆☆☆
REPORT
On the 29/04/17 our cat Leyland was run over by a car, right outside our house. We rushed him as quickly as possible to the 24 hour vets in Warrington. We were dealt with very considerately and quickl... Read More
On the 29/04/17 our cat Leyland was run over by a car, right outside our house. We rushed him as quickly as possible to the 24 hour vets in Warrington. We were dealt with very considerately and quickly, with the welfare of our cat uppermost in the vet and the nurses mind. As it turned out,our cat had to be put to sleep,his injuries were to severe for his body to take. We just wanted to take this opportunity to thank the vet and the nurse for how they dealt with the emergency on the 29th, we know due to their swift and decisive actions, he didn't suffer more than he had to. The Laurels have provided us with a fantastic service in the 3.5 years we had our cat. Thanks for everything. Mr & Mrs Hoxworth, Runcorn. Read Less
Tom Ellis
29 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Great service and great care of your pets
John Nugent
28 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Know the vet for many years. Trust them completely.
Karen Merrill
4 Apr 2017
REPORT
☆☆☆☆☆
REPORT
A fabulous place to take your family pets. Staff all so very caring to animals and owners I would recommend to anyone
Amanda Pate
8 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Halo Rose
14 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Lovely staff , my kitty well looked after during her visit
Kirsty Jones
1 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Fantastic place staff are really friendly
Jan Kearney
14 Aug 2016
REPORT
☆☆☆☆☆
REPORT
Took The Muppet Dog to get spayed - lovely friendly, helpful staff.