Terrifying experience. They are businessmans, not vets. Totally different info when booking appointment and different when you get there so they can force you to pay whatever they want. They can't tell anything without x-ray but when you want to go somewhere else, they won't let you, even though x-ray wasn't taken and they can't tell what's happening. Wanted to put pet to sleep if i don't agree to pay horrendous sums of money for surgery that may not be needed as they don't know without an x-ray. Shocking. Not recommending Read Less

This surgery nearly cost the life of our pet with sheer neglect after a £700 dental procedure. Two days after treatment I called the surgery my dog was vomiting, drinking constantly and passing blood. The gruff unpleasant receptionist informed me ( vet says Loxicom must be upsetting his stomach, leave him until after the weekend). I was told LOXICOM WAS EQUIVALENT IF BABY CALPOL. By evening he was failing, rushed to emergency VETS NOW who stabilised him but needed to be taken by pet ambulance the next day to Wear Refferals for 8 days. They saved him, cliffton Lodge never even called to ask if he had survived until I complained for a second time. I have used this surgery for 8 years, it is dreadful since the retirement of Peter Smith. Very uncaring and awful cold manner from the Vets. If we had taken THEIR EXPERT ADVICE our little boy would be no longer here. Avoid thus surgery like the plague, And have a huge money reserve ready if you take their ADVICE. Read Less

This vet dispensed two vials of insulin which were 4 months out if date for our wonderful, fun-loving little man Chino. Unfortunately, we were unaware of this unforgiveable action at the time and administered a complete vial over two weeks. We couldnt understand why Chino suddenly became incredibly poorly with diarhhoea, vomitting and that he started to urinate in the home. We visited the vet that week and were so desperately upset and worried fo Chino that we even considered euthanasia, we were so upset to see him sufferering. The vet treated Chino for possible gastroenteritisis, which was one week into receiving the out of date insulin. Just days later when we realised about the insulin error, I reported this to a senior vet. Sadly, less than three weeks later, Chino deteriorated rapidly. He suddenly couldn't see properly, if at all, and was obviously in pain and very distressed. The vet agreed his quality of life was affected and we decided to let our beautiful boy go. After numerous emails and pathetic excuses from this practice, including complaints about Chino's prior treatments involving repeated use of steroids for allergy complaints which I believe contributed to Chino contracting diabetes (a fact both the RCVS and this practice admit via correspondence cannot 100 per cent rule out) I followed up my complaints with the Royal College of Veterinary Surgeons. Unsurprisingly, my complaints were dismissed and this practice has suffered no consequences for its actions. Despite asking the vet to arbitrate via the VCMS to discuss the case they have refused. The senior vet director has repeatedly refused to answer whether any member of staff would administer any drug that is four months out of date, let alone insulin. The have also never responded to the fact that its against the law to administer an out of date medicine. Read Less

I find there is decline in your service since the retirement of your exceptional vet Peter Smith who was exemplary in his field & very pragmatic in his approach to customers. The refusal to accept the return of in date medication which you supplied was not acceptable to me. Over lots of years of being with your practice I have spent a considerable amount of money with yourselves & have previously returned medication without problems. I am now removing myself from your practice due to your inflexibility. Read Less

Sadly I had to let my beloved pet go to sleep for the final time but the staff are very friendly and welcoming and sypethetic. we paid for her ashes returned and my baby was well looked after and not stored in a dusty place. Read Less

Was told by the receptionist that they did give a certain type of puppy vaccine (van guard) only to book and wait the two weeks and go down this morning only bcz I seen it wasn't what I wanted it was a total different brand (nobrivac) and for a vet to say they didn't do brand I wanted and we're going to give my puppy the different brand (which I know those two brands are not compatible with each other hence why I wanted the specific type (van guard) and I refused my puppy that vaccine. Not only wasted my time but did vets aswel. I wasn't happy! Read Less

Whilst i was happy with the service of all the staff in the surgery i had to wait over an hour and a half for my cat to be seen at the walk in service. Would like to see this improved !. Very important though their consultation fee has to be the cheepest around at 29.00 which probably explains why they are very busy. Parking can also be an issue as its on a busy road but overall a good vets and will recommend to anyone ! Read Less