19 Reviews

Clevedale Veterniary Practice

Redcar, Cleveland
General Info
Our friendly, professional team aim to give the best possible care to your pet.
Reviews
P Reynolds
10 Nov 2020
REPORT
Beware. They injured our dying dog with damaged clippers. Took responsibility, but then backtracked, changed their story and told us there were no injuries to see. Very traumatic for our beloved dog w... Read More
Beware. They injured our dying dog with damaged clippers. Took responsibility, but then backtracked, changed their story and told us there were no injuries to see. Very traumatic for our beloved dog who died days later, and us. We are alienated. We were actually told by Clevedale Vets that we did not see what we saw - because there were no injuries to see. This is abhorrent and insane. Clevedale Vets, Upleatham gave written conflicting, illogical explanations of how they injured our dying dog with damaged clippers. We do not believe the people involved have been truthful. We do not accept that our dog, cut and grazed by damaged clippers, did not react with pain - and yet, they carried on, even though the clippers were obviously malfunctioning, and have denied that there was any visible sign of injury. This haunts us and has complicated our grief following Bronte's death. These are some of Clevedale Vets differing accounts: "Bronte was very weak at the time and only just ambulatory.” But, apparently she stood "willingly" and the nurses say, "Bronte neither reacted to or showed any sign of discomfort during any of this procedure" while being cut and grazed by "very rough and sharp" damaged clippers. She was clipped "unusually" standing (though Bronte could barely stand). One vet who supposedly investigated what happened to Bronte told us that when shaving a dog standing up, you “can’t see the area you are clipping.” He stated: “the clipper blade caught Bronte’s skin it was not noticed and therefore this happened several times…" Then their story changed... They told us, Bronte was put on a table where the nurses could "stretch out her skin to make clipping easier; Bronte still willingly complying without restraint. We did notice the clippers snagging on her fur at points, for this reason we stopped clipping and reported it to (name of the vet)." They say, "At this time and for the rest of Bronte’s hospitalization that day, there were no abrasions visible where Bronte was clipped." We do not accept that these cuts and grazes were not visible. Our opinion is that they knew they had injured Bronte and they chose not to address it. The nurses who used these damaged clippers told the vet there was a problem. This vet says she knew nothing and saw nothing, in all those hours Bronte was with her for a scan and an X-ray. They said there was nothing to see, yet we saw Bronte's injuries as soon as we got her home after a 10 minute journey and she collapsed on the floor. The practice was closed at this time, so I phoned first thing in the morning to tell them that Bronte was in distress and injured. The vet says we said nothing. Our phone records verify the call. I followed up with an email and attached images to the practice. We were told that the "rash" must have developed hours later because there was no injury to see even though one of the vets admitted that "the degree of trauma to Bronte's skin was exceptional" caused by damaged "very rough and sharp" clippers. Worse: Then they blamed Bronte for "interfering" with her "rash" which they suggest (magically?) appeared during the night. How cruel to suggest that Bronte caused her own cuts and grazes; how insulting to tell us that we did not see what we saw with our own eyes the moment Bronte collapsed on the floor when we got her home, 10 minutes after collecting her from the vets. Our poor dog. This has been a very traumatic experience and we are alienated by the conduct of the nurses and vets involved in Bronte's care. Read Less
Review Image
Emma Vick
6 Jul 2018
REPORT
Brilliant practice- was on holiday at my cousin’s and one of my dogs had an accident. As my cousin brings her pets to Clevedale she recommended trying to get an emergency appointment. I managed to get... Read More
Brilliant practice- was on holiday at my cousin’s and one of my dogs had an accident. As my cousin brings her pets to Clevedale she recommended trying to get an emergency appointment. I managed to get my dog seen within an hour the vet was brilliant and my dog is much more comfortable. Thank you so much. Read Less
Dawn Kossick-Plumpton Plumpton
22 Jun 2018
REPORT
Great service and price! I called late on Friday afternoon as my puppy’s eye had awful green discharge and was seen immediately, she was really happy there and the vet was fantastic, really interested... Read More
Great service and price! I called late on Friday afternoon as my puppy’s eye had awful green discharge and was seen immediately, she was really happy there and the vet was fantastic, really interested in her health , general wellbeing and training . So happy that friends recommended this practice for our new family member ❤️ Read Less
Glenn Drury
20 Jun 2018
REPORT
excellent service and very reasonable pricing.
Katie Baker
21 May 2018
REPORT
Amazing vets and nurses. Wouldn't use another practice.
Alan Whitehead
10 May 2018
REPORT
Great vets
emma thompson
6 May 2018
REPORT
Al my fur babies get treated here they are down to earth vets and I have never had unnecessary treatment
Si Farren
1 May 2018
REPORT
Always brilliant. So professional and top quality vets on hand
Manda Crispin
25 Jan 2018
REPORT
This vets is amazing they will help day or night vets explain to those of us that don't know there terminology and your options they don't push you to make a decision. Used for years now and won't go ... Read More
This vets is amazing they will help day or night vets explain to those of us that don't know there terminology and your options they don't push you to make a decision. Used for years now and won't go anywhere else. Read Less
Haley L
28 Dec 2017
REPORT
Great vets. Always reasonably priced and the staff are very friendly and helpful. Never had an issue getting an appointment either.
Richard Dowson
24 Nov 2016
REPORT
Great veterinary practice - great staff
David Williams
9 Nov 2016
REPORT
Very good vets
Fi Estill
29 Sep 2016
REPORT
My Jack Russel Terrier was castrated atvthe Whitby practice. The staff were efficient and friendly on the phone and helpful with all my queries. My dog was well looked after and his operation want wel... Read More
My Jack Russel Terrier was castrated atvthe Whitby practice. The staff were efficient and friendly on the phone and helpful with all my queries. My dog was well looked after and his operation want well without any glitches. I would recommend clevedale as they are value for money too. Read Less
Romany Woodman
8 Jul 2016
REPORT
As usual the best treatment for our bully Dolly. Must say the staff, the service, the treatment of our dogs is second to none. We couldn't live without you!!
Chris Hunt
7 Jul 2016
REPORT
We took our beloved Border Terrier, Miller, to this practice for a 2nd opinion...they took a couple of hours to determine our dog had a tumour in his throat which was missed by our original inept vets... Read More
We took our beloved Border Terrier, Miller, to this practice for a 2nd opinion...they took a couple of hours to determine our dog had a tumour in his throat which was missed by our original inept vets (bridge vets mboro) they were seeing him for a month and didn't find it.... just glad to have discovered this marvellous team of caring and kind people, unfortunately not in time for Miller....caring to the end.....thanks to clevedale vets, stokesley...the Hunt family.....X Read Less
Anna Hall
6 Feb 2016
REPORT
Best vets in the area
Alison Piercy
24 Jun 2015
REPORT
Super service from Lexie - could not ask for more- cool and calm under pressure, understanding and sensible - highly recommended
Tony Beck
25 Feb 2014
REPORT
Many thanks to Hailey Bird, you did a great job of fixing our Bedlington Bejays poorly paw, much appreciated.
Kate Wigham
15 Aug 2013
REPORT
they are very sympathetic towards nervous dogs!
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Book an Appointment
Online booking unavailable
Please call
01287 623802
Home Farm
Redcar Cleveland TS11 8AG
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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CLAIM IT HERE
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Clevedale Veterniary Practice

Redcar, Cleveland
(19)
Home Farm
Redcar Cleveland TS11 8AG
Our friendly, professional team aim to give the best possible care to your pet.
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
P Reynolds
10 Nov 2020
REPORT
Beware. They injured our dying dog with damaged clippers. Took responsibility, but then backtracked, changed their story and told us there were no injuries to see. Very traumatic for our beloved dog w... Read More
Beware. They injured our dying dog with damaged clippers. Took responsibility, but then backtracked, changed their story and told us there were no injuries to see. Very traumatic for our beloved dog who died days later, and us. We are alienated. We were actually told by Clevedale Vets that we did not see what we saw - because there were no injuries to see. This is abhorrent and insane. Clevedale Vets, Upleatham gave written conflicting, illogical explanations of how they injured our dying dog with damaged clippers. We do not believe the people involved have been truthful. We do not accept that our dog, cut and grazed by damaged clippers, did not react with pain - and yet, they carried on, even though the clippers were obviously malfunctioning, and have denied that there was any visible sign of injury. This haunts us and has complicated our grief following Bronte's death. These are some of Clevedale Vets differing accounts: "Bronte was very weak at the time and only just ambulatory.” But, apparently she stood "willingly" and the nurses say, "Bronte neither reacted to or showed any sign of discomfort during any of this procedure" while being cut and grazed by "very rough and sharp" damaged clippers. She was clipped "unusually" standing (though Bronte could barely stand). One vet who supposedly investigated what happened to Bronte told us that when shaving a dog standing up, you “can’t see the area you are clipping.” He stated: “the clipper blade caught Bronte’s skin it was not noticed and therefore this happened several times…" Then their story changed... They told us, Bronte was put on a table where the nurses could "stretch out her skin to make clipping easier; Bronte still willingly complying without restraint. We did notice the clippers snagging on her fur at points, for this reason we stopped clipping and reported it to (name of the vet)." They say, "At this time and for the rest of Bronte’s hospitalization that day, there were no abrasions visible where Bronte was clipped." We do not accept that these cuts and grazes were not visible. Our opinion is that they knew they had injured Bronte and they chose not to address it. The nurses who used these damaged clippers told the vet there was a problem. This vet says she knew nothing and saw nothing, in all those hours Bronte was with her for a scan and an X-ray. They said there was nothing to see, yet we saw Bronte's injuries as soon as we got her home after a 10 minute journey and she collapsed on the floor. The practice was closed at this time, so I phoned first thing in the morning to tell them that Bronte was in distress and injured. The vet says we said nothing. Our phone records verify the call. I followed up with an email and attached images to the practice. We were told that the "rash" must have developed hours later because there was no injury to see even though one of the vets admitted that "the degree of trauma to Bronte's skin was exceptional" caused by damaged "very rough and sharp" clippers. Worse: Then they blamed Bronte for "interfering" with her "rash" which they suggest (magically?) appeared during the night. How cruel to suggest that Bronte caused her own cuts and grazes; how insulting to tell us that we did not see what we saw with our own eyes the moment Bronte collapsed on the floor when we got her home, 10 minutes after collecting her from the vets. Our poor dog. This has been a very traumatic experience and we are alienated by the conduct of the nurses and vets involved in Bronte's care. Read Less
Review Image
Emma Vick
6 Jul 2018
REPORT
Brilliant practice- was on holiday at my cousin’s and one of my dogs had an accident. As my cousin brings her pets to Clevedale she recommended trying to get an emergency appointment. I managed to get... Read More
Brilliant practice- was on holiday at my cousin’s and one of my dogs had an accident. As my cousin brings her pets to Clevedale she recommended trying to get an emergency appointment. I managed to get my dog seen within an hour the vet was brilliant and my dog is much more comfortable. Thank you so much. Read Less
Dawn Kossick-Plumpton Plumpton
22 Jun 2018
REPORT
Great service and price! I called late on Friday afternoon as my puppy’s eye had awful green discharge and was seen immediately, she was really happy there and the vet was fantastic, really interested... Read More
Great service and price! I called late on Friday afternoon as my puppy’s eye had awful green discharge and was seen immediately, she was really happy there and the vet was fantastic, really interested in her health , general wellbeing and training . So happy that friends recommended this practice for our new family member ❤️ Read Less
Glenn Drury
20 Jun 2018
REPORT
excellent service and very reasonable pricing.
Katie Baker
21 May 2018
REPORT
Amazing vets and nurses. Wouldn't use another practice.
Alan Whitehead
10 May 2018
REPORT
Great vets
emma thompson
6 May 2018
REPORT
Al my fur babies get treated here they are down to earth vets and I have never had unnecessary treatment
Si Farren
1 May 2018
REPORT
Always brilliant. So professional and top quality vets on hand
Manda Crispin
25 Jan 2018
REPORT
This vets is amazing they will help day or night vets explain to those of us that don't know there terminology and your options they don't push you to make a decision. Used for years now and won't go ... Read More
This vets is amazing they will help day or night vets explain to those of us that don't know there terminology and your options they don't push you to make a decision. Used for years now and won't go anywhere else. Read Less
Haley L
28 Dec 2017
REPORT
Great vets. Always reasonably priced and the staff are very friendly and helpful. Never had an issue getting an appointment either.
Richard Dowson
24 Nov 2016
REPORT
Great veterinary practice - great staff
David Williams
9 Nov 2016
REPORT
Very good vets
Fi Estill
29 Sep 2016
REPORT
My Jack Russel Terrier was castrated atvthe Whitby practice. The staff were efficient and friendly on the phone and helpful with all my queries. My dog was well looked after and his operation want wel... Read More
My Jack Russel Terrier was castrated atvthe Whitby practice. The staff were efficient and friendly on the phone and helpful with all my queries. My dog was well looked after and his operation want well without any glitches. I would recommend clevedale as they are value for money too. Read Less
Romany Woodman
8 Jul 2016
REPORT
As usual the best treatment for our bully Dolly. Must say the staff, the service, the treatment of our dogs is second to none. We couldn't live without you!!
Chris Hunt
7 Jul 2016
REPORT
We took our beloved Border Terrier, Miller, to this practice for a 2nd opinion...they took a couple of hours to determine our dog had a tumour in his throat which was missed by our original inept vets... Read More
We took our beloved Border Terrier, Miller, to this practice for a 2nd opinion...they took a couple of hours to determine our dog had a tumour in his throat which was missed by our original inept vets (bridge vets mboro) they were seeing him for a month and didn't find it.... just glad to have discovered this marvellous team of caring and kind people, unfortunately not in time for Miller....caring to the end.....thanks to clevedale vets, stokesley...the Hunt family.....X Read Less
Anna Hall
6 Feb 2016
REPORT
Best vets in the area
Alison Piercy
24 Jun 2015
REPORT
Super service from Lexie - could not ask for more- cool and calm under pressure, understanding and sensible - highly recommended
Tony Beck
25 Feb 2014
REPORT
Many thanks to Hailey Bird, you did a great job of fixing our Bedlington Bejays poorly paw, much appreciated.
Kate Wigham
15 Aug 2013
REPORT
they are very sympathetic towards nervous dogs!
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know