Service fab however when calling for a vet out of hours for suspected colic didn't expect to wait over hour and disappointed with this.
Trudy Wade
26 Apr 2018
REPORT
Misdiagnosed mare on 2 occasions. She was EXTREMELY lame and still is!
Blacksmith came day after vet and found abscess immediately!! Vet had said no abscess prior to blacksmiths visit!
Mare still EXTR... Read More
Misdiagnosed mare on 2 occasions. She was EXTREMELY lame and still is!
Blacksmith came day after vet and found abscess immediately!! Vet had said no abscess prior to blacksmiths visit!
Mare still EXTREMELY lame further 4 days later despite poulticing. I rang for I'M Penicillin and wouldn't give me it said they'd give oral following 3rd visit. Mare won't eat oral!!
If she becomes septic and I lose her I will take it to RCVS.
Have to get a different vet
Last year Oakland's also came to put my dog to sleep. It took vet 5 attempts to get anaesthetic into vein. She couldn't get catheter into vein. I had to suggest using a needle which was successful.
Both me and the dog were very distressed!
My mare has been in pain for 8 days with no improvement!
Don't use Oakland's as they are not up to the job or the money they charge for a poor inaccurate service which causes suffering to animals!
This post is not about money as my mare is insured. It's about her suffering and my worry!
Young vets who don't have the experience to do their job. Read Less
Jonathan Durham
5 Nov 2017
REPORT
Wouldn’t recommend to anyone. The staff are rude and all they want is to maximise profit sadly at our expense. They take advantage that you need to use a vets. Management is extremely poor. I know of ... Read More
Wouldn’t recommend to anyone. The staff are rude and all they want is to maximise profit sadly at our expense. They take advantage that you need to use a vets. Management is extremely poor. I know of many people that they have ripped off. Read Less
Tracy Mann
30 Jul 2017
REPORT
I have been a client of Oaklands for two years now, for both smallies and equine. The service offered by both vets and support staff is second to none. The euthanasia of my mare, following an accident... Read More
I have been a client of Oaklands for two years now, for both smallies and equine. The service offered by both vets and support staff is second to none. The euthanasia of my mare, following an accident was dealt with quickly and professionally. Their hospital facilities are first class and I had total confidence when leaving a horse there for a significant period for investigation and subsequent surgery. Staff are always happy to offer advice via email or telephone.
As an animal lover and industry professional I highly recommend this practice. Read Less
Jane Kearney
2 Jul 2017
REPORT
The care and kindness shown to us and our beautiful dog when he was diagnosed with a melanoma and subsequently had to be put to sleep was second to none.
All the staff and especially Kim, made such a... Read More
The care and kindness shown to us and our beautiful dog when he was diagnosed with a melanoma and subsequently had to be put to sleep was second to none.
All the staff and especially Kim, made such a devastating time much easier to bear.
Can't imagine why anyone would use any other vets
You have our eternal gratitudeRead Less
Emily Fleetham
21 Dec 2016
REPORT
Registered our puppy, Archie, in September and we are so pleased with the level of care that they have provided so far, we wish dearly that we brought our old dog, Rocky, here instead of Jacqui Paters... Read More
Registered our puppy, Archie, in September and we are so pleased with the level of care that they have provided so far, we wish dearly that we brought our old dog, Rocky, here instead of Jacqui Paterson's, who were there worst vets in the world, we believe if Rocky had been seen by any of the vets at Oaklands, his life may have been saved or at least we would have known what was wrong with him. Excellent Vets, not a bad word to say about them. AMAZING!!! Read Less
Rachael Hallam
5 May 2016
REPORT
vet checked a puppy of mine and did not feel like this was done properly so took to Stanhope in yarm and told me he had an underbite which oaklands did not pick up
Elspeth Allen
8 Jul 2015
REPORT
I have only used the equine side of this practice, we travel from Tyne valley to them and they have been excellent for us. Until recenlty we have been totally spoilt having Graham Russ to assess and s... Read More
I have only used the equine side of this practice, we travel from Tyne valley to them and they have been excellent for us. Until recenlty we have been totally spoilt having Graham Russ to assess and see our horses. He has always put his finger on the problems and sorted them after discussion with us. As he started his phased retirement we have used Louanne - again great people skills, diagnoses and discusses what she thinks is wrong and values our opinions too. Very caring and knowledgable support staff too who are extremely friendly. We are gutted to now find Louanne is leaving to further her education/research so will need to build up a relationship with another vet in the practice but have confidence we will get a great service without breaking the bank as unfortunately we have experienced in the Tyne valley large practices Read Less
Simon Beagrie
29 Jun 2015
REPORT
Very helpful staff! And great packages to keep costs down!
tim addison
6 Nov 2014
REPORT
Fantastic Veterinary Practice! We recomend everybody on our yard to use Oaklands. Their staff are extremely knowledgable, dedicated and totally professional. Their facilites are first class. We are ex... Read More
Fantastic Veterinary Practice! We recomend everybody on our yard to use Oaklands. Their staff are extremely knowledgable, dedicated and totally professional. Their facilites are first class. We are extremely lucky to have such a fantastic practice on our doorstep. Read Less
Laura Jordan
7 Jun 2013
REPORT
Really rude staff here. Shocked at how little care they showed, and in an emergency how slow they were to help us in the waiting room. We regret bringing our dog here. Do not make the same mistake as ... Read More
Really rude staff here. Shocked at how little care they showed, and in an emergency how slow they were to help us in the waiting room. We regret bringing our dog here. Do not make the same mistake as us!Read Less
Service fab however when calling for a vet out of hours for suspected colic didn't expect to wait over hour and disappointed with this.
Trudy Wade
26 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Misdiagnosed mare on 2 occasions. She was EXTREMELY lame and still is!
Blacksmith came day after vet and found abscess immediately!! Vet had said no abscess prior to blacksmiths visit!
Mare still EXTR... Read More
Misdiagnosed mare on 2 occasions. She was EXTREMELY lame and still is!
Blacksmith came day after vet and found abscess immediately!! Vet had said no abscess prior to blacksmiths visit!
Mare still EXTREMELY lame further 4 days later despite poulticing. I rang for I'M Penicillin and wouldn't give me it said they'd give oral following 3rd visit. Mare won't eat oral!!
If she becomes septic and I lose her I will take it to RCVS.
Have to get a different vet
Last year Oakland's also came to put my dog to sleep. It took vet 5 attempts to get anaesthetic into vein. She couldn't get catheter into vein. I had to suggest using a needle which was successful.
Both me and the dog were very distressed!
My mare has been in pain for 8 days with no improvement!
Don't use Oakland's as they are not up to the job or the money they charge for a poor inaccurate service which causes suffering to animals!
This post is not about money as my mare is insured. It's about her suffering and my worry!
Young vets who don't have the experience to do their job. Read Less
Jonathan Durham
5 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Wouldn’t recommend to anyone. The staff are rude and all they want is to maximise profit sadly at our expense. They take advantage that you need to use a vets. Management is extremely poor. I know of ... Read More
Wouldn’t recommend to anyone. The staff are rude and all they want is to maximise profit sadly at our expense. They take advantage that you need to use a vets. Management is extremely poor. I know of many people that they have ripped off. Read Less
Tracy Mann
30 Jul 2017
REPORT
☆☆☆☆☆
REPORT
I have been a client of Oaklands for two years now, for both smallies and equine. The service offered by both vets and support staff is second to none. The euthanasia of my mare, following an accident... Read More
I have been a client of Oaklands for two years now, for both smallies and equine. The service offered by both vets and support staff is second to none. The euthanasia of my mare, following an accident was dealt with quickly and professionally. Their hospital facilities are first class and I had total confidence when leaving a horse there for a significant period for investigation and subsequent surgery. Staff are always happy to offer advice via email or telephone.
As an animal lover and industry professional I highly recommend this practice. Read Less
Jane Kearney
2 Jul 2017
REPORT
☆☆☆☆☆
REPORT
The care and kindness shown to us and our beautiful dog when he was diagnosed with a melanoma and subsequently had to be put to sleep was second to none.
All the staff and especially Kim, made such a... Read More
The care and kindness shown to us and our beautiful dog when he was diagnosed with a melanoma and subsequently had to be put to sleep was second to none.
All the staff and especially Kim, made such a devastating time much easier to bear.
Can't imagine why anyone would use any other vets
You have our eternal gratitudeRead Less
Emily Fleetham
21 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Registered our puppy, Archie, in September and we are so pleased with the level of care that they have provided so far, we wish dearly that we brought our old dog, Rocky, here instead of Jacqui Paters... Read More
Registered our puppy, Archie, in September and we are so pleased with the level of care that they have provided so far, we wish dearly that we brought our old dog, Rocky, here instead of Jacqui Paterson's, who were there worst vets in the world, we believe if Rocky had been seen by any of the vets at Oaklands, his life may have been saved or at least we would have known what was wrong with him. Excellent Vets, not a bad word to say about them. AMAZING!!! Read Less
Rachael Hallam
5 May 2016
REPORT
☆☆☆☆☆
REPORT
vet checked a puppy of mine and did not feel like this was done properly so took to Stanhope in yarm and told me he had an underbite which oaklands did not pick up
Elspeth Allen
8 Jul 2015
REPORT
☆☆☆☆☆
REPORT
I have only used the equine side of this practice, we travel from Tyne valley to them and they have been excellent for us. Until recenlty we have been totally spoilt having Graham Russ to assess and s... Read More
I have only used the equine side of this practice, we travel from Tyne valley to them and they have been excellent for us. Until recenlty we have been totally spoilt having Graham Russ to assess and see our horses. He has always put his finger on the problems and sorted them after discussion with us. As he started his phased retirement we have used Louanne - again great people skills, diagnoses and discusses what she thinks is wrong and values our opinions too. Very caring and knowledgable support staff too who are extremely friendly. We are gutted to now find Louanne is leaving to further her education/research so will need to build up a relationship with another vet in the practice but have confidence we will get a great service without breaking the bank as unfortunately we have experienced in the Tyne valley large practices Read Less
Simon Beagrie
29 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Very helpful staff! And great packages to keep costs down!
tim addison
6 Nov 2014
REPORT
☆☆☆☆☆
REPORT
Fantastic Veterinary Practice! We recomend everybody on our yard to use Oaklands. Their staff are extremely knowledgable, dedicated and totally professional. Their facilites are first class. We are ex... Read More
Fantastic Veterinary Practice! We recomend everybody on our yard to use Oaklands. Their staff are extremely knowledgable, dedicated and totally professional. Their facilites are first class. We are extremely lucky to have such a fantastic practice on our doorstep. Read Less
Laura Jordan
7 Jun 2013
REPORT
☆☆☆☆☆
REPORT
Really rude staff here. Shocked at how little care they showed, and in an emergency how slow they were to help us in the waiting room. We regret bringing our dog here. Do not make the same mistake as ... Read More
Really rude staff here. Shocked at how little care they showed, and in an emergency how slow they were to help us in the waiting room. We regret bringing our dog here. Do not make the same mistake as us!Read Less