The worst experience I have ever encountered. I had never stepped foot in a vets in my life. I had received a puppy following a life threatening illness to cheer me up…I took the pup to Celyn Vets as ... Read More
The worst experience I have ever encountered. I had never stepped foot in a vets in my life. I had received a puppy following a life threatening illness to cheer me up…I took the pup to Celyn Vets as he had been poorly treated in his early days and hadn’t received any vaccinations. While in the waiting room I was offered free pet insurance for one month which I kindly accepted as it was free and nothing else was discussed. 5 days later I took the pup to the vets as he had a slight kink in his leg…the assistant looked at the leg and couldn’t really see anything so showed the vet, few minutes later she came back with a calculation of what it would cost for an X-ray £440…I nearly fainted. I left the vet and that was that. The next day I received a text to settle the £50 consultation fee. In shock I rang the vets as it must have been a mistake as I was offered free insurance. After discussing this matter it made me upset as Jenny the receptionist was asking me if I wanted to settle the bill over the phone by card payment. Jenny accused me of raising my voice it was as if she was saying it as if somebody was in hearing distance of her on the reception and her tone of voice changed…I did ask her to stop patronising me. Jenny also said i can claim from the insurance and pay the £100 excess fee…I was gobsmacked as I’ve never had an insurance in my life. The woman offering the insurance should have explained how the insurance works when it was offered and I would never have taken it if I knew the outcome. I received a letter today saying I have an outstanding bill of £50 and if not paid an administration fee of £25 will incur and a late payment fee of 4% will be added to the account. THE BIGGEST SCAM I HAVE EVER COME ACROSS!!! Read Less
Mrs Alison Chamberlain
14 May 2021
REPORT
Efficient service however mark up on drugs is disgusting.. a quick visit for cat was 114.00. loxicom cat 5 ml charge was 30.00 yet can buy off web for 10.81!! Metacam inj 5mg 16.39 yet 10ml bottle 17... Read More
Efficient service however mark up on drugs is disgusting.. a quick visit for cat was 114.00. loxicom cat 5 ml charge was 30.00 yet can buy off web for 10.81!! Metacam inj 5mg 16.39 yet 10ml bottle 17.99. the mark up is disgusting . Is this due to being taken over? Not the first time have been overcharged for drugs. Read Less
Response from Celyn Vet Group
17 May 2021
Hello Alison,
Sorry to hear your view on our pricing. You will be able to purchase the drugs online for cheaper, because the online companies are much larger than ourselves and as a result, are able to get bulk discounts on the meds held, which unfortunately we could never compete with.
You would however require a written prescription (as these are prescription meds) to order online which are £16 each.
So, loxicom would in fact cost you £26.81 and metacam 10ml bottle would be £33.99 if purchased online. We appreciate this is still slightly less than purchasing from ourselves, but not as heavily reduced as you first thought. I am glad you felt our service was of a high standard and we hope your cat is feeling better.
Nicola evans
4 Jan 2021
REPORT
At first i was really happy with the service we received for our 3 dogs. Unfortunately the last 4-5 times we’ve been we have seen a different vet/young vet/trainee. I don’t feel that the continuity of... Read More
At first i was really happy with the service we received for our 3 dogs. Unfortunately the last 4-5 times we’ve been we have seen a different vet/young vet/trainee. I don’t feel that the continuity of care is there now. On top of that i have been to see another vet as I wasn’t happy with the diagnosis on my last visit which was for an annual health check and booster jabs, where i also raised other issues. I was told my dog had conjunctivitis, a second opinion diagnosed an eye ulcer!!! Also another of my dogs ears couldn’t even have been checked as my new vet is disturbed at the state of the ear canal and has given steroids, had the ears been checked treatment could have been started much sooner. I also raised a skin complaint that i had been treating with leucillin (the vet didn’t even know what leucillin was!) and said her skin was ok...second opinion says otherwise! I parted with well over £200 for this visit only to have to pay over another £100 for a second opinion. The high prices charged do not reflect the poor service. Read Less
DSEmbroidery
13 Jul 2018
REPORT
Excellent practice caring staff go above and beyond to help not just your pet but the owners as well
Michael Williams
5 Jul 2018
REPORT
Fantastic service, very caring and professional. Will used again. Top marks.
Shirley Williams
Annoy Droid
24 Jun 2018
REPORT
Great waiting area friendly staff all very professional. The dogs love it there.
Lynne Thwaite
2 Jun 2018
REPORT
The vet and all the staff are lovely and friendly he set my mind at ease
Mark Ruffley
17 May 2018
REPORT
Very friendly and compassionate staff with wonderful vets who will go above and beyond for your pets.
Ali Ruffley
13 May 2018
REPORT
With 4dogs finding a good vet is hard, but Linda at celyn is fantastic with all of my dogs x
Julie Smith
14 Feb 2018
REPORT
Superb vets. Nothing is to much trouble. Friendly caring professional service x
Leanne Bartley
14 Jan 2018
REPORT
Thorough every time!! Great advice always and extremely friendly. Kath the receptionist is always extremely friendly and welcoming. Highly recommended
Janet MacRae
7 Dec 2017
REPORT
Linda looked after my Great Dane and gave him 3 more healthy years when he only had months without her help, you can take it from me, this practice always put your pet first. I will always be gratef... Read More
Linda looked after my Great Dane and gave him 3 more healthy years when he only had months without her help, you can take it from me, this practice always put your pet first. I will always be grateful for the extra years i had with Noah [ the old so and so] Read Less
Katrina Hughes
1 Dec 2017
REPORT
I brought my kitten to this vets for his first visit on 30th November 2017 and was really impressed with the service I received. The vetinary nurse/reception and vet Jennifer were brilliant, so helpfu... Read More
I brought my kitten to this vets for his first visit on 30th November 2017 and was really impressed with the service I received. The vetinary nurse/reception and vet Jennifer were brilliant, so helpful and friendly. I will definitely be bringing our kitten here going forward. Thanks for a really warm, welcoming experience. Read Less
Judith Hughes
28 Apr 2017
REPORT
Have used Celyn Vet Group for many years with different dogs and cats
and have always found them to be very good - very patient, they explain things fully and are excellent with my pets, one of whom ... Read More
Have used Celyn Vet Group for many years with different dogs and cats
and have always found them to be very good - very patient, they explain things fully and are excellent with my pets, one of whom is very stroppy!!
Also, very sympathetic and caring when we had to make the awful final visit.
Can't recommend highly enough Read Less
Sarah Whitehead
25 Jan 2017
REPORT
Highly recommended. My 3 dogs Ave been well looked after by the amazing staff here can't thank them enough
Gizzy D
11 Aug 2016
REPORT
Linda is a lovely, caring and thoroughly professional vet. After a very bad experience with another vet which resulted in the death of my beautiful cat, Celyn's was recommended to me and now I wouldn'... Read More
Linda is a lovely, caring and thoroughly professional vet. After a very bad experience with another vet which resulted in the death of my beautiful cat, Celyn's was recommended to me and now I wouldn't trust anyone else with my precious pets.
I have found that I am not spoken down to and with respect. All the members of the Holywell team listen to what you are saying and can then give the best advice. I can't praise them enough. Read Less
Premier Sundecks
26 Jul 2016
REPORT
With a staffy who gets stressed even more than normal, sitting in the waiting room and a JRT that loves to visit but scares our staffy, Linda is great at getting both dogs checked and back out of the ... Read More
With a staffy who gets stressed even more than normal, sitting in the waiting room and a JRT that loves to visit but scares our staffy, Linda is great at getting both dogs checked and back out of the treatment room without any problems. I'm sure the people in there now know how crazy our visits can be, but we work so well together. Long may our visits continue. I will add that I have never felt I have been pushed into or "advised" to have any treatments. We have discussions and decide on our own. Highly recommend the practice, glad we found you when we moved here. Read Less
suzy hipwell
29 Apr 2016
REPORT
all staff very professional and very friendly and compassionate everything explained easily for me to understand and they looked after my little grumbleweed and got him back to full health i am very t... Read More
all staff very professional and very friendly and compassionate everything explained easily for me to understand and they looked after my little grumbleweed and got him back to full health i am very thankful to them.x Read Less
Arthur Kyle
28 Apr 2016
REPORT
Have used Celyn Vet Group for 25 years with different dogs and cats
I have found them to be good but now Miss Deakin is looking after my pets
i have found the quality of care and treatment is of the ... Read More
Have used Celyn Vet Group for 25 years with different dogs and cats
I have found them to be good but now Miss Deakin is looking after my pets
i have found the quality of care and treatment is of the highest standard
and have recommended the practice to many .
Brilliant Vet Read Less
Enid McCallion
17 Feb 2016
REPORT
I have been taking my dogs to Celyn Holywell for years, and Linda is an amazing vet and very caring.
I cannot believe the negative review I have just read.
In my experience the staff are very helpful,... Read More
I have been taking my dogs to Celyn Holywell for years, and Linda is an amazing vet and very caring.
I cannot believe the negative review I have just read.
In my experience the staff are very helpful, considerate, caring and well mannered. I have needed advice on the phone and I had a very friendly chat when I was listened to and given advice. I have NEVER been spoken to in any negative way. I guess when some people say negative things maybe they are negative people and maybe are never happy with anything.
Regarding vets in general, being an older person and having many dogs throughout my life and experiencing a few vets one thing I can say without doubt is at Celyn I have NEVER been pressured into having tests or treatment just so they can get money out of me and I know that happens with some vets.
I have to take one of my dogs every 6-8wks for her anal glands to be emptied, I cannot thank Linda enough for her care and consideration when she attends to my dog, and my dog is always happy to see Linda on her next visit:)
To sum up my dogs are happy and healthy and get first class treatment with Linda at Celyn Hollywell.
I would highly recommend them and I am happy that I have such a good vet to care for my dogs when needed.
Read Less
Stephen Barnes
16 Feb 2016
REPORT
Linda our vet and all the staff are excellent,courteous, polite and always given my 3 dogs
5 star treatment
Tasha May
8 Jun 2015
REPORT
On Thursday last week I was spoken down to on the phone by a veterinary surgeon who spoke over me repeatedly, and showed no manners or empathy to my case whatsoever as I attempted to discuss a refund ... Read More
On Thursday last week I was spoken down to on the phone by a veterinary surgeon who spoke over me repeatedly, and showed no manners or empathy to my case whatsoever as I attempted to discuss a refund due to her negligence, on this thursday I was told that I would receive a call by her manager, it is now monday and I had to call him myself as he had failed to ring me and again he expressed the same attitude, speaking over me, speaking down to me, showing no manners, apologies or empathy in any manner, I was told on the Thursday by the vet that she had no authorities to issue a refund but her practice manager did, I was then told by the manager that he has no authorities to issue a refund and I now have to write a letter for the veterinary surgeons to review- I feel this refund should be issued because 5 weeks ago I took my 4 month old border collie puppy to the Holywell branch and was told that despite her very dramatic symptoms she just had an infection, I returned the puppy to the surgery three more times and was told the same thing- after her antibiotics had finished, only 24 hours after I had returned to celyn vets for the THIRD time, she deteriorated and I took her to another surgery who rushed her in as an emergency and said she was critical and I was told to say goodbye to my puppy, fortunately this was not the case as she did pick up although she had meningitis NOT AN INFECTION, and after over 450 in vet bills and aftercare, 5 weeks later she is slowly on the mend. Celyn vet group have no explanation as to how she went from a normal infection to critically ill within 24 hours as she displayed the same symptoms throughout her illness which lasted 2 weeks with treatment from celyn vets before I went to another surgery- they are now refusing to except any responsibility or acceptance of negligance and I am fighting a hard battle for a refund of 75 Read Less
The worst experience I have ever encountered. I had never stepped foot in a vets in my life. I had received a puppy following a life threatening illness to cheer me up…I took the pup to Celyn Vets as ... Read More
The worst experience I have ever encountered. I had never stepped foot in a vets in my life. I had received a puppy following a life threatening illness to cheer me up…I took the pup to Celyn Vets as he had been poorly treated in his early days and hadn’t received any vaccinations. While in the waiting room I was offered free pet insurance for one month which I kindly accepted as it was free and nothing else was discussed. 5 days later I took the pup to the vets as he had a slight kink in his leg…the assistant looked at the leg and couldn’t really see anything so showed the vet, few minutes later she came back with a calculation of what it would cost for an X-ray £440…I nearly fainted. I left the vet and that was that. The next day I received a text to settle the £50 consultation fee. In shock I rang the vets as it must have been a mistake as I was offered free insurance. After discussing this matter it made me upset as Jenny the receptionist was asking me if I wanted to settle the bill over the phone by card payment. Jenny accused me of raising my voice it was as if she was saying it as if somebody was in hearing distance of her on the reception and her tone of voice changed…I did ask her to stop patronising me. Jenny also said i can claim from the insurance and pay the £100 excess fee…I was gobsmacked as I’ve never had an insurance in my life. The woman offering the insurance should have explained how the insurance works when it was offered and I would never have taken it if I knew the outcome. I received a letter today saying I have an outstanding bill of £50 and if not paid an administration fee of £25 will incur and a late payment fee of 4% will be added to the account. THE BIGGEST SCAM I HAVE EVER COME ACROSS!!! Read Less
Mrs Alison Chamberlain
14 May 2021
REPORT
☆☆☆☆☆
REPORT
Efficient service however mark up on drugs is disgusting.. a quick visit for cat was 114.00. loxicom cat 5 ml charge was 30.00 yet can buy off web for 10.81!! Metacam inj 5mg 16.39 yet 10ml bottle 17... Read More
Efficient service however mark up on drugs is disgusting.. a quick visit for cat was 114.00. loxicom cat 5 ml charge was 30.00 yet can buy off web for 10.81!! Metacam inj 5mg 16.39 yet 10ml bottle 17.99. the mark up is disgusting . Is this due to being taken over? Not the first time have been overcharged for drugs. Read Less
Response from Celyn Vet Group
17 May 2021
Hello Alison,
Sorry to hear your view on our pricing. You will be able to purchase the drugs online for cheaper, because the online companies are much larger than ourselves and as a result, are able to get bulk discounts on the meds held, which unfortunately we could never compete with.
You would however require a written prescription (as these are prescription meds) to order online which are £16 each.
So, loxicom would in fact cost you £26.81 and metacam 10ml bottle would be £33.99 if purchased online. We appreciate this is still slightly less than purchasing from ourselves, but not as heavily reduced as you first thought. I am glad you felt our service was of a high standard and we hope your cat is feeling better.
Nicola evans
4 Jan 2021
REPORT
☆☆☆☆☆
REPORT
At first i was really happy with the service we received for our 3 dogs. Unfortunately the last 4-5 times we’ve been we have seen a different vet/young vet/trainee. I don’t feel that the continuity of... Read More
At first i was really happy with the service we received for our 3 dogs. Unfortunately the last 4-5 times we’ve been we have seen a different vet/young vet/trainee. I don’t feel that the continuity of care is there now. On top of that i have been to see another vet as I wasn’t happy with the diagnosis on my last visit which was for an annual health check and booster jabs, where i also raised other issues. I was told my dog had conjunctivitis, a second opinion diagnosed an eye ulcer!!! Also another of my dogs ears couldn’t even have been checked as my new vet is disturbed at the state of the ear canal and has given steroids, had the ears been checked treatment could have been started much sooner. I also raised a skin complaint that i had been treating with leucillin (the vet didn’t even know what leucillin was!) and said her skin was ok...second opinion says otherwise! I parted with well over £200 for this visit only to have to pay over another £100 for a second opinion. The high prices charged do not reflect the poor service. Read Less
DSEmbroidery
13 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Excellent practice caring staff go above and beyond to help not just your pet but the owners as well
Michael Williams
5 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Fantastic service, very caring and professional. Will used again. Top marks.
Shirley Williams
Annoy Droid
24 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Great waiting area friendly staff all very professional. The dogs love it there.
Lynne Thwaite
2 Jun 2018
REPORT
☆☆☆☆☆
REPORT
The vet and all the staff are lovely and friendly he set my mind at ease
Mark Ruffley
17 May 2018
REPORT
☆☆☆☆☆
REPORT
Very friendly and compassionate staff with wonderful vets who will go above and beyond for your pets.
Ali Ruffley
13 May 2018
REPORT
☆☆☆☆☆
REPORT
With 4dogs finding a good vet is hard, but Linda at celyn is fantastic with all of my dogs x
Julie Smith
14 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Superb vets. Nothing is to much trouble. Friendly caring professional service x
Leanne Bartley
14 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Thorough every time!! Great advice always and extremely friendly. Kath the receptionist is always extremely friendly and welcoming. Highly recommended
Janet MacRae
7 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Linda looked after my Great Dane and gave him 3 more healthy years when he only had months without her help, you can take it from me, this practice always put your pet first. I will always be gratef... Read More
Linda looked after my Great Dane and gave him 3 more healthy years when he only had months without her help, you can take it from me, this practice always put your pet first. I will always be grateful for the extra years i had with Noah [ the old so and so] Read Less
Katrina Hughes
1 Dec 2017
REPORT
☆☆☆☆☆
REPORT
I brought my kitten to this vets for his first visit on 30th November 2017 and was really impressed with the service I received. The vetinary nurse/reception and vet Jennifer were brilliant, so helpfu... Read More
I brought my kitten to this vets for his first visit on 30th November 2017 and was really impressed with the service I received. The vetinary nurse/reception and vet Jennifer were brilliant, so helpful and friendly. I will definitely be bringing our kitten here going forward. Thanks for a really warm, welcoming experience. Read Less
Judith Hughes
28 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Have used Celyn Vet Group for many years with different dogs and cats
and have always found them to be very good - very patient, they explain things fully and are excellent with my pets, one of whom ... Read More
Have used Celyn Vet Group for many years with different dogs and cats
and have always found them to be very good - very patient, they explain things fully and are excellent with my pets, one of whom is very stroppy!!
Also, very sympathetic and caring when we had to make the awful final visit.
Can't recommend highly enough Read Less
Sarah Whitehead
25 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Highly recommended. My 3 dogs Ave been well looked after by the amazing staff here can't thank them enough
Gizzy D
11 Aug 2016
REPORT
☆☆☆☆☆
REPORT
Linda is a lovely, caring and thoroughly professional vet. After a very bad experience with another vet which resulted in the death of my beautiful cat, Celyn's was recommended to me and now I wouldn'... Read More
Linda is a lovely, caring and thoroughly professional vet. After a very bad experience with another vet which resulted in the death of my beautiful cat, Celyn's was recommended to me and now I wouldn't trust anyone else with my precious pets.
I have found that I am not spoken down to and with respect. All the members of the Holywell team listen to what you are saying and can then give the best advice. I can't praise them enough. Read Less
Premier Sundecks
26 Jul 2016
REPORT
☆☆☆☆☆
REPORT
With a staffy who gets stressed even more than normal, sitting in the waiting room and a JRT that loves to visit but scares our staffy, Linda is great at getting both dogs checked and back out of the ... Read More
With a staffy who gets stressed even more than normal, sitting in the waiting room and a JRT that loves to visit but scares our staffy, Linda is great at getting both dogs checked and back out of the treatment room without any problems. I'm sure the people in there now know how crazy our visits can be, but we work so well together. Long may our visits continue. I will add that I have never felt I have been pushed into or "advised" to have any treatments. We have discussions and decide on our own. Highly recommend the practice, glad we found you when we moved here. Read Less
suzy hipwell
29 Apr 2016
REPORT
☆☆☆☆☆
REPORT
all staff very professional and very friendly and compassionate everything explained easily for me to understand and they looked after my little grumbleweed and got him back to full health i am very t... Read More
all staff very professional and very friendly and compassionate everything explained easily for me to understand and they looked after my little grumbleweed and got him back to full health i am very thankful to them.x Read Less
Arthur Kyle
28 Apr 2016
REPORT
☆☆☆☆☆
REPORT
Have used Celyn Vet Group for 25 years with different dogs and cats
I have found them to be good but now Miss Deakin is looking after my pets
i have found the quality of care and treatment is of the ... Read More
Have used Celyn Vet Group for 25 years with different dogs and cats
I have found them to be good but now Miss Deakin is looking after my pets
i have found the quality of care and treatment is of the highest standard
and have recommended the practice to many .
Brilliant Vet Read Less
Enid McCallion
17 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I have been taking my dogs to Celyn Holywell for years, and Linda is an amazing vet and very caring.
I cannot believe the negative review I have just read.
In my experience the staff are very helpful,... Read More
I have been taking my dogs to Celyn Holywell for years, and Linda is an amazing vet and very caring.
I cannot believe the negative review I have just read.
In my experience the staff are very helpful, considerate, caring and well mannered. I have needed advice on the phone and I had a very friendly chat when I was listened to and given advice. I have NEVER been spoken to in any negative way. I guess when some people say negative things maybe they are negative people and maybe are never happy with anything.
Regarding vets in general, being an older person and having many dogs throughout my life and experiencing a few vets one thing I can say without doubt is at Celyn I have NEVER been pressured into having tests or treatment just so they can get money out of me and I know that happens with some vets.
I have to take one of my dogs every 6-8wks for her anal glands to be emptied, I cannot thank Linda enough for her care and consideration when she attends to my dog, and my dog is always happy to see Linda on her next visit:)
To sum up my dogs are happy and healthy and get first class treatment with Linda at Celyn Hollywell.
I would highly recommend them and I am happy that I have such a good vet to care for my dogs when needed.
Read Less
Stephen Barnes
16 Feb 2016
REPORT
☆☆☆☆☆
REPORT
Linda our vet and all the staff are excellent,courteous, polite and always given my 3 dogs
5 star treatment
Tasha May
8 Jun 2015
REPORT
☆☆☆☆☆
REPORT
On Thursday last week I was spoken down to on the phone by a veterinary surgeon who spoke over me repeatedly, and showed no manners or empathy to my case whatsoever as I attempted to discuss a refund ... Read More
On Thursday last week I was spoken down to on the phone by a veterinary surgeon who spoke over me repeatedly, and showed no manners or empathy to my case whatsoever as I attempted to discuss a refund due to her negligence, on this thursday I was told that I would receive a call by her manager, it is now monday and I had to call him myself as he had failed to ring me and again he expressed the same attitude, speaking over me, speaking down to me, showing no manners, apologies or empathy in any manner, I was told on the Thursday by the vet that she had no authorities to issue a refund but her practice manager did, I was then told by the manager that he has no authorities to issue a refund and I now have to write a letter for the veterinary surgeons to review- I feel this refund should be issued because 5 weeks ago I took my 4 month old border collie puppy to the Holywell branch and was told that despite her very dramatic symptoms she just had an infection, I returned the puppy to the surgery three more times and was told the same thing- after her antibiotics had finished, only 24 hours after I had returned to celyn vets for the THIRD time, she deteriorated and I took her to another surgery who rushed her in as an emergency and said she was critical and I was told to say goodbye to my puppy, fortunately this was not the case as she did pick up although she had meningitis NOT AN INFECTION, and after over 450 in vet bills and aftercare, 5 weeks later she is slowly on the mend. Celyn vet group have no explanation as to how she went from a normal infection to critically ill within 24 hours as she displayed the same symptoms throughout her illness which lasted 2 weeks with treatment from celyn vets before I went to another surgery- they are now refusing to except any responsibility or acceptance of negligance and I am fighting a hard battle for a refund of 75 Read Less
Have you booked online with {{websiteCompanyNameText}} before?
Email
{{wizard.step3.oldForm.emailError}}
Password
{{wizard.step3.oldForm.passwordError}}
First Name
{{wizard.step3.newForm.firstNameError}}
Last Name
{{wizard.step3.newForm.lastNameError}}
Phone Number
{{wizard.step3.newForm.phoneError}}
Mobile Number
{{wizard.step3.newForm.mobileError}}
Email
{{wizard.step3.newForm.emailError}}
Password
{{wizard.step3.newForm.passwordError}}
Pet Name
{{wizard.step4.petNameError}}
Breed
{{wizard.step4.breedError}}
Reason for appointment
Address
{{business.name}}
☆
{{business.address1}}
{{business.town}} {{business.postCode}}
Date & Time
{{wizard.step2.selectedDate | date}} at {{wizard.step2.getTimeStr(wizard.step2.selectedTime)}}{{wizard.step2.getTimeStrAMPM(wizard.step2.selectedTime)}}