my family has been with this vet since it was kings and they were brilliant over the last few years i have found clifton villa to have dropped we have had several problems 1.found a kitten who had a hernia they did a operation and stictched my kitten we kept him in a safe room no where he could jump ect and stitching came out when rang clifton villa we got told it was our fault as we let him jump around. 2 my dog had bleeding from his penis did several tests xrays urine samples hundreds of pounds found nothing but to be told to have him nuetered at 9 years old. 3 took my cat in due to breathing problems personally asked for my cat not to be put under vets rang and explained breathing had got worse so explained oxygen needed to be given so agreed then i rang to see if i could be with my cat and they said ooo was going to jusy ring you shes died. when going to say goodbye to my cat i asked 2 different nurses when she died one said she died when being given oxygen but the other said when she was coming out from being under. 4. the receptionist is absolutely so rude and does not interact with customers politely and does not seem to care i have now moved all my animals which is a shame as i have a lot of animalsRead Less

Today a deer was hit by a car in front of me, unfortunately the driver did not stop. The deer was badly injured so I contacted Clifton Villa for advice, they sent a vet out straight away. The vet was very compassionate and professional allowing the deer to be put to sleep with dignity in this distressing situation. Thank you. Read Less

I cannot praise Veterinarian Paul enough this week. It was my first visit to Clifton Villa with one of my African Leopard Tortoises. Despite his condition, Paul did everything to try and help and also took on the responsibility of my other Tortoise as I couldn't provide the level of special care she needed. It was a very sad set of circumstances that was met with the utmost compassion and I am really really grateful. Thank you! Read Less

The one star I am made to put is for the brilliant receptionists that have always been amazing. I have been a loyal paying customer for over 3 years (with my 4 dogs, 5 cats and litter of puppies) Only ever had a problem with one vet in particular and after 3 days ago it was so terrible I have had to take all my animals off the system and go elsewhere. The treatment of myself and my 9, 8week old puppies was ridiculous, a first vet visit is important to show them it isn't scary, they were treated like robots and just a job, picked them up vaccinated them and said "next." No talking to them, stroking them much or reassuring them and showing little care. Didn't though roughly check them (heart rate, weigh, check teeth) until I questioned it and felt the need to argue it which then he rushed it. I was paying for a full puppy pack for each one and as I got to reception and I asked about microchips (now a legal requirement) he refused to do them until they're 12 weeks old. It was a very poor service and let the whole company down, I am in the dog community and know a lot of people so I make sure to tell people of this and I will be writing a letter. Such a shameRead Less

Took my little 9month old puppy to you're Newquay branch yesterday for his castration and I found the staff very friendly and helpful as I was probably more anxious than scruffy was please say a big thank you to the surgeon he has done a wonderful job you wouldn't know he had had surgery yesterday the wound site is perfect and scruffy has had no effects from the anaesthetic thank you all good job done Read Less

On holiday near newquay and our 9 yr old lab Theo must have hurt his leg at beach yesterday and was crying so ran newquay surgery this morning and we were seen within the hour and everyone was friendly and helpful-- just wanted to say thank you!! Read Less

Never been spoken to so badly as i was at this vet. I took my mums dog in for her as she was away and the vet was well shitty glad my dog is not at this vet. You want to brush up on your people skills mate. Read Less