Wilson Veterinary Group
Bishop Auckland, County Durham
General Info
Wilson Veterinary Group offers a full service practice catering for household pets with our main base at Bishop Auckland and branches at 1 Neville Parade Newton Aycliffe DL5 5DH and Dundas Street in SpennymoorDL16 6AS. The second hours are for Newton Aycliffe and Spennymoor sites which are only open Monday to Fridaybetween 8:30 am and 6:30pm. All three branches are fully equipped with surgical facilities, digital radiography, ultrasound and in house laboratory. More detailed information is available by following our website link below. Weekend and after hours service is provided through our Bishop Auckland Site 24 hours a day.
Team
Paul Wilson
Veterinarian
Seonaid Abbott
Veterinarian
Sarah Crawford
Veterinarian
Jeremy Demeyre
Veterinarian
Sini Demeyre
Veterinarian
Karen Errington
Veterinarian
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Reviews
Sandra
30 Jul 2023
REPORT
My pet had been under the 'care' of Wilsons at Bishop Auckland for over a year and had been hospitalised at the establishment twice in that time. In March 22 after tests, their medical intervention an...
My pet had been under the 'care' of Wilsons at Bishop Auckland for over a year and had been hospitalised at the establishment twice in that time. In March 22 after tests, their medical intervention and 2 nights in their 'hospital' I was told that he possibly had Triaditus, but that this was not a definite diagnosis.
Between March 2022 and April 2023 the same symptoms occurred in him a few times when we attended their clinic again but he didn't have to be hospitalised.
Then in April 2023 his symptoms became much more severe. He appeared in a lot of pain as he wasn't moving, was very lethargic, sick, and generally not himself. This time I got a diagnosis for him of Pancreatitus. He was put on a drip again and stayed with Wilsons vet, Bishop Auckland overnight. I took him home the next day, he was given 5 days worth of Painkillers.
By this point I'd spent nearly £3000.
After the 5 days of painkillers were finished his symptoms slowly returned. He was lethargic, sick, appeared in pain, wouldnt eat or drink and was unsteady on his feet. It was very upsetting and distressing for me to see him so unwell and awful for him to be in so much discomfort.
On Sunday 23rd April I rang Wilsons vet, Bishop Auckland at 11.03 and explained the situation and asked for more painkillers. Reception told me that they were only open for emergencies on a weekend ( to me this was an emergency when my pet was suffering ) but she'd speak to the Vet and get her to ring me back. Nobody did, so at 14.50 hrs I rang them again.
Reception apologised and said they'd been very busy with emergencies and as soon as she got a chance to speak to one of the vets she'd get one of them to ring me. At 16.16 reception rang back to apologise and say that there was still no one available as they'd been very busy, and as the vets who are in don't know my pets case, would it be alright if the vet who dealt with him rang me the next day. ( I.e. Monday ) By now it was over 5 hours since I had first rang for help and had still not received any. I was extremely upset and at my wits end to see my pet in distress and not be able to get help for him.
This was an ongoing case but my pet had no continuity of care from Wilsons. I had a simple request for Painkillers. I obviously can't rely on a Vet practice if I can't contact them and get the necessary care required for my pet especially when they advertise being open for 24 hours a day, 7 days a week.
Finally at 17.15 hours a Vet rang me back but by this time I had sourced some of the same painkillers elsewhere.
One of the reasons I was attracted to Wilsons Vet, Bishop Auckland is because they advertise on their website that they are open 7 days a week and this gave me a feeling of security to know that if I needed anything on a weekend they would be there. The opening hours that are advertised on their website are very misleading. I think this needs to be changed to give a truer picture to potential clients of the services they actually offer during those hours.
My pet was in unnecessary pain and distress because the practice did not attend to him when requested. They were too busy with 'emergencies' and obviously didn't have another Vet on call for situations such as this.
•••••••••••••••••••
I wrote to the practice and expressed my dissatisfaction at their service and suggested some changes to their working practices.
I received an applogy including the below statements :
On that day the Vets had had an unusually high level of emergencies to deal with and had not had time to look in to my pets care.
They have discussed in depth with the team what happened that day and how they can improve their service in the future so this doesn’t happen again.
They have taken on my points and reviewed their protocols appropriately.
••••••••••••••••••
I do hope they have put into place some new practices to ensure that this never happens again with any other pet.
Andrea Wright
11 Oct 2021
REPORT
Thank you for looking after me love George x I would like to thank all of Wilson's vet, Bishop Auckland staff for all they done to help my old boy over the weekend get better. Amazing staff and care ...
Thank you for looking after me love George x I would like to thank all of Wilson's vet, Bishop Auckland staff for all they done to help my old boy over the weekend get better. Amazing staff and care thank you so much x Andrea Wright
Sue Kirkwood
11 May 2021
REPORT
I'm eternally grateful for the treatment, handling and compassion all the staff gave during Lucky Lady's visit. Unfortunately it didn't end well for her but I believe with my whole heart that every me...
I'm eternally grateful for the treatment, handling and compassion all the staff gave during Lucky Lady's visit. Unfortunately it didn't end well for her but I believe with my whole heart that every member of the team did everything possible for our girl.
Paul
15 Dec 2020
REPORT
If you keep rabbits do not take them here, they do not know how to treat rabbits. Twice my rabbits have come away from this vet with some vile parasite which burrows into the skin of the rabbit, the r...
If you keep rabbits do not take them here, they do not know how to treat rabbits. Twice my rabbits have come away from this vet with some vile parasite which burrows into the skin of the rabbit, the rabbits did not have them before the visit and it takes weeks of treatment to get rid of the parasites which have probably come off some sick dog or cat. Wilson's is not a clean or rabbit friendly vet, avoid them.
Anna Edmunds
14 Mar 2019
REPORT
Looked after my poorly springer spaniel so well.... the vets are very attentive and compassionate in their work. Dotty had to have an X-ray, the practice kept me informed at all times... The practice ...
Looked after my poorly springer spaniel so well.... the vets are very attentive and compassionate in their work. Dotty had to have an X-ray, the practice kept me informed at all times... The practice is extremely clean and staff are so welcoming. Most importantly my girl is back home and on the mend.... thank you! Won’t be going anywhere else
John Burdess
13 Jul 2018
REPORT
Always good service, just wish it wasn't so expensive!
john walker
8 Jul 2018
REPORT
Great vets nice friendly helpful through the worst
Howard Gee
26 Jun 2018
REPORT
Worst vets in the area avoid at all cost!!!! Plenty of other good vets in the area, they have miss diagnosed myself and friends dogs in the past and the receptionist’s are rude and snotty in my experi...
Worst vets in the area avoid at all cost!!!! Plenty of other good vets in the area, they have miss diagnosed myself and friends dogs in the past and the receptionist’s are rude and snotty in my experience. Can’t even work a phone properly without hanging up when they try to transfer or hold you.
Recently needed my pet seen to by PDSA due to leaving work and they took 3 hours to send my records over before I could make an appointment even though I told them it was urgent and would be done straight away. Complete waste of space
Patrick Hall
3 Jun 2018
REPORT
Nice staff, good vets and reasonable prices.
John Burgess
12 May 2018
REPORT
These people know what they are about and they do not incur unnecessary expenses on your behalf. Another vet in the area seems to have been guilty in stringing us along... "next thing would be a blood...
These people know what they are about and they do not incur unnecessary expenses on your behalf. Another vet in the area seems to have been guilty in stringing us along... "next thing would be a blood test but for now let's see how she does on this (expensive) injection to bring down her temperature. She probably only has a virus. "
But Wilsons a few short weeks later (two and a half weeks?) diagnosed no hope - enlarged kidneys and liver failure due to the worsening of our cat's heart murmur. They waived the consultation fee and she passed peacefully.
Save yourself being strung along and your pet from suffering by going to Wilsons in the first place. If they suggest a blood test it's because your pet needs it and not "a scaled down version" which will undoubtedly have to be followed by a full scale one. If they can diagnose without recourse to this expensive procedure, they will.
Thank you, Wilsons, for your care and your integrity.
Gemma Chris
1 Apr 2018
REPORT
Maybe too soon to judge but staff seem friendly & puppy classes are definitely worth a look.
Amanda Harper
13 Mar 2018
REPORT
My cat took poorly and called the vets he's registered with, unfortunately there wasn't a vet there and they suggested I take him to Wilson's Vets which I did, I was there at 9.20am my cat was having ...
My cat took poorly and called the vets he's registered with, unfortunately there wasn't a vet there and they suggested I take him to Wilson's Vets which I did, I was there at 9.20am my cat was having breathing difficulties they politely asked the people whom where there before me if it's ok to look at my cat and explained why, the vet whom dealt with us was just amazing she took my cat straight to the oxygen box/tank as she was worried about the way he was breathing, then came back and spoke with me about what she would be doing. Am happy to say after a nights stay with them and numerous tests, x-ray,scan, bloods ect I have my cat back home and he has asthma. I would recommend this Vets practice to everyone they were fantastic, so much so I am transferring to this Vets for all 3 of my cats. Thankyou all at Wilson's for all you did for my boy.
Deborah Owen
12 Mar 2018
REPORT
They take really good care of all my pets. Highly recommended
Sarah Jennings
7 Mar 2018
REPORT
Had to rush my King Charles spaniel through to wilsons from my vet in Norton, what can I say all the staff were friendly practice is modern and clean, I was told I could phone at any time which I did ...
Had to rush my King Charles spaniel through to wilsons from my vet in Norton, what can I say all the staff were friendly practice is modern and clean, I was told I could phone at any time which I did because I was worried the nurse that was working through the night was great putting my mind at ease, the vet phoned when I was told she would very knowledgable and again put me at ease, on collection of ted the bill wasn't half as much as I thought it was going to be ,I was told step by step of the treatment that ted was going to receive they didn't do things that they felt wasn't needed at that time the treatment was done systematically, thanks from myself and ted to all the staff .
Pamela Burnip
3 Feb 2018
REPORT
Always helpful. Excellent service. Always make time for you. Been using them for 10 years now and never dissapointed .
Tracie
18 Sep 2017
REPORT
Very good and kind just lost my dog in march had her 17yrs and they where there 4 me till the end and my cat to she is about 10 now old and grumpy but she stands her ground and shows she is the boss ...
Very good and kind just lost my dog in march had her 17yrs and they where there 4 me till the end and my cat to she is about 10 now old and grumpy but she stands her ground and shows she is the boss with hower new arival RUBY (dog) RUBY been a few time to now she like them to very nice helpful and kind
Dan
22 Jun 2017
REPORT
Absolutely horrible, I took the cat there 5 times because of urine in blood. The first time they gave him antibiotics and other medicine. It worked for a while then blood in urine again...went back to...
Absolutely horrible, I took the cat there 5 times because of urine in blood. The first time they gave him antibiotics and other medicine. It worked for a while then blood in urine again...went back to them, they gave the same treatment, so we got the same result, it works for a few days then back to square one, blood n urine. That happened four times. They asked me to leave the cat in the morning so they can obtain a urine sample. I come back in the evening and they couldn't get a sample!! I was asked to bring him in AGAIN next day... same thing happened, they could not get a sample the next day!! Seriously?! Anyone would have been able to get a urine sample from a cat in two days but the vets there could NOT. On top of that they suggested the exact same treatment that did NOT work before. You pay about 60 pounds each visit and you get nothing back. Poor cat. My recommendation: STAY AWAY.
M.a. Mcgowan
6 May 2017
REPORT
I'm so disappointed with Wilson vets,as my bird was unwell and phoned to make an appointment, just to be told they DON'T do birds! We been with Wilson's for many years but I'm thinking of changing my...
I'm so disappointed with Wilson vets,as my bird was unwell and phoned to make an appointment, just to be told they DON'T do birds! We been with Wilson's for many years but I'm thinking of changing my vets! As I expect to beable to take all my pets to my vets! I was told to take my bird to Castle Vets,must say great vets practice and very helpful!
Butternut Irving
12 Mar 2017
REPORT
Fantastic vets always with the best interest of the pets at heart
Ellen Wanless
15 Feb 2017
REPORT
Fantastic vets can't rate them enough gave my cat fantastic treatment which saved his life.
Jennifer Smith
12 Feb 2017
REPORT
I never expected to have to use emergency service but bishop Auckland vets and staff were amazing. My poor boy sliced his tail and it needed to be amputated. I was devastated but they were warm and un...
I never expected to have to use emergency service but bishop Auckland vets and staff were amazing. My poor boy sliced his tail and it needed to be amputated. I was devastated but they were warm and understanding and made me feel calmer and I knew he was in good hands. Thank you!
Brenda Smith
1 Feb 2017
REPORT
Caring and supportive towards my pet.
Beverley Thomas Was Jackson
19 Jan 2017
REPORT
Since my two cat's were kittens they have come to Wilsons and all staff are lovely. They are VIP's so get lots of health checks and kept up to date with any treatment. Thank you
Meshell Charlston
5 Jan 2017
REPORT
Newton Aycliffe Team, amazing, supportive, brilliant. Do that bit extra-butt scratches and kisses for pup and tissues, hug and compassion for me. Id like for big boss to know how appreciated you all ...
Newton Aycliffe Team, amazing, supportive, brilliant. Do that bit extra-butt scratches and kisses for pup and tissues, hug and compassion for me. Id like for big boss to know how appreciated you all are and what fantastic work you have done for me
Nadia Humphrey
30 Dec 2016
REPORT
All my pets rabbits guinea pigs and dogs I've taken to Paul Wilson veterinary for I don't know how long and would trust them with my life...the best and most sincere, caring and kind vets...
Vicki Singleton
12 Dec 2016
REPORT
I would like to sincerely thank the staff, in particular vet Jeremy and the nursing team. We aren't patients with yourself but in an emergency yesterday you accepted our beautiful dog Debbie for treat...
I would like to sincerely thank the staff, in particular vet Jeremy and the nursing team. We aren't patients with yourself but in an emergency yesterday you accepted our beautiful dog Debbie for treatment. You cared for her throughout the night and helped us come to the most heartbreaking decision without any pressure or persuasion today. Thank you for all you did
Kyle Phillips
19 Nov 2016
REPORT
The best veterinary practice I have ever experienced. The staff are all knowledgable and professional. As well as being very friendly and approachable. Always my first choice. I feel privileged to hav...
The best veterinary practice I have ever experienced. The staff are all knowledgable and professional. As well as being very friendly and approachable. Always my first choice. I feel privileged to have such a competent team on my doorstep.
Rachel Denby
12 Nov 2016
REPORT
Thanks so much for taking good care of my lovely little boy Ollie while under sedative to have his hair cut... After an initial huff he is now over this and feeling much better without the restriction...
Thanks so much for taking good care of my lovely little boy Ollie while under sedative to have his hair cut... After an initial huff he is now over this and feeling much better without the restrictions long hair in the autumn brings. Very pleased with the care and service received thanks again.
Wendy Paley
3 Nov 2016
REPORT
The very best veterinary practice, owner, staff and service! I have had all of my pets with Paul for over 20 years. He is an amazing man with vast knowledge, patience and kindness. This shows in the e...
The very best veterinary practice, owner, staff and service! I have had all of my pets with Paul for over 20 years. He is an amazing man with vast knowledge, patience and kindness. This shows in the efficient and highly professional practices he runs. My current dog has several serious health problems and I can honestly say there is no man or practice I would trust as much as Paul Wilson and his staff to make sure she has only the best of care. Fantastic!
Diane callender
27 Sep 2016
REPORT
Lovely vets ... brilliant in spennymoor my vet is fab she is really caring and listens, couldnt recommend a better place to treat my zara x from a happy girl and a happy owner x
Pam Rodgers
23 Sep 2016
REPORT
Thanks to all the lovely staff at Wilsons Bishop Auckland for looking after Abra so well when he recently got neutered. Hes a very boisterous, excitable little lad but the staff were so patient and ma...
Thanks to all the lovely staff at Wilsons Bishop Auckland for looking after Abra so well when he recently got neutered. Hes a very boisterous, excitable little lad but the staff were so patient and made a big fuss of him. You always expect your furbaby to be looked after like you would yourself, and i am happy to say that he was. Many thanks to you all. Pam R.
Catherine Blair
16 Aug 2016
REPORT
Well following a very stressful night back in June my beautiful girl Lulu delivered 4 healthy puppies at Wilsons Bishop Auckland with the help of Lloyd and the team on duty the following morning. From...
Well following a very stressful night back in June my beautiful girl Lulu delivered 4 healthy puppies at Wilsons Bishop Auckland with the help of Lloyd and the team on duty the following morning. From first phoning the practice and our arrival to later picking my girl and her babies up to come home I was met with professionalism, support and reassurance from everyone involved. Today Im very happy to say mum is doing very well and that all puppies were given their first injection and a clean bill of health at the Newton Aycliffe branch where Katherine was fantastic with them all and Mandy on reception was her usual happy supportive self. Thank You from Lulu
Samuel Gard
14 Aug 2016
REPORT
I recently visited the Wilson Veterinary Group for an emergency appointment with a rabbit that would not eat. The vets fitted me in at the last minute on a friday, and upon arriving I was seen promptl...
I recently visited the Wilson Veterinary Group for an emergency appointment with a rabbit that would not eat. The vets fitted me in at the last minute on a friday, and upon arriving I was seen promptly. The staff were lovely, helpful and were extremely diligent and knowledgeable in their treatment. They were quick to diagnose the problem, and prescribed the appropriate treatment - 3 injections and special food to administered at home. The facility was clean, the staff showed a genuine interest in the care and the welfare of the animals, and treatment was reasonably priced.
Mike Armstrong
7 Aug 2016
REPORT
Had my dogs with these vets for years and had been happy with the service from the Spennymoor branch up until several incidents over the last 3 years. My dog has had several operations over the last 3...
Had my dogs with these vets for years and had been happy with the service from the Spennymoor branch up until several incidents over the last 3 years. My dog has had several operations over the last 3 years as he's getting older. Never again at this vets. The main branch at Bishop Auckland has become more about getting your money than the care I was used to at Spennymoor. The attitude of the vet during the last operation was a disgrace. Without going into detail he was reprimanded by his seniors but my dog may now need another operation in the future which could have been avoided had he done his job properly. Also during a recent emergency I rushed through to them after phoning ahead only to be made to wait 50 minutes in a case where time was of the essence. During my wait there I phoned Castle vets who offered to send a vet out to me if I wasn't seen soon! Needless to say I have now switched to Castle vets who have been much more helpful.
Sue Howe
11 Jan 2016
REPORT
Dan Mullen
20 Nov 2015
REPORT
Superb veterinary practice. Saved my dog's life when it looked like he might not make it.
Book an Appointment
Online booking unavailable
Please call
01388 602707
5-11 Tenters Street
Bishop Auckland County Durham DL14 7AD
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Wilson Veterinary Group
Bishop Auckland, County Durham
5-11 Tenters Street
Bishop Auckland County Durham DL14 7AD
Book an Appointment
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General Info
Wilson Veterinary Group offers a full service practice catering for household pets with our main base at Bishop Auckland and branches at 1 Neville Parade Newton Aycliffe DL5 5DH and Dundas Street in SpennymoorDL16 6AS. The second hours are for Newton Aycliffe and Spennymoor sites which are only open Monday to Fridaybetween 8:30 am and 6:30pm. All three branches are fully equipped with surgical facilities, digital radiography, ultrasound and in house laboratory. More detailed information is available by following our website link below. Weekend and after hours service is provided through our Bishop Auckland Site 24 hours a day.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Paul Wilson
Veterinarian
Seonaid Abbott
Veterinarian
Sarah Crawford
Veterinarian
Jeremy Demeyre
Veterinarian
Sini Demeyre
Veterinarian
Karen Errington
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sandra
30 Jul 2023
My pet had been under the 'care' of Wilsons at Bishop Auckland for over a year and had been hospitalised at the establishment twice in that time. In March 22 after tests, their medical intervention an...
My pet had been under the 'care' of Wilsons at Bishop Auckland for over a year and had been hospitalised at the establishment twice in that time. In March 22 after tests, their medical intervention and 2 nights in their 'hospital' I was told that he possibly had Triaditus, but that this was not a definite diagnosis.
Between March 2022 and April 2023 the same symptoms occurred in him a few times when we attended their clinic again but he didn't have to be hospitalised.
Then in April 2023 his symptoms became much more severe. He appeared in a lot of pain as he wasn't moving, was very lethargic, sick, and generally not himself. This time I got a diagnosis for him of Pancreatitus. He was put on a drip again and stayed with Wilsons vet, Bishop Auckland overnight. I took him home the next day, he was given 5 days worth of Painkillers.
By this point I'd spent nearly £3000.
After the 5 days of painkillers were finished his symptoms slowly returned. He was lethargic, sick, appeared in pain, wouldnt eat or drink and was unsteady on his feet. It was very upsetting and distressing for me to see him so unwell and awful for him to be in so much discomfort.
On Sunday 23rd April I rang Wilsons vet, Bishop Auckland at 11.03 and explained the situation and asked for more painkillers. Reception told me that they were only open for emergencies on a weekend ( to me this was an emergency when my pet was suffering ) but she'd speak to the Vet and get her to ring me back. Nobody did, so at 14.50 hrs I rang them again.
Reception apologised and said they'd been very busy with emergencies and as soon as she got a chance to speak to one of the vets she'd get one of them to ring me. At 16.16 reception rang back to apologise and say that there was still no one available as they'd been very busy, and as the vets who are in don't know my pets case, would it be alright if the vet who dealt with him rang me the next day. ( I.e. Monday ) By now it was over 5 hours since I had first rang for help and had still not received any. I was extremely upset and at my wits end to see my pet in distress and not be able to get help for him.
This was an ongoing case but my pet had no continuity of care from Wilsons. I had a simple request for Painkillers. I obviously can't rely on a Vet practice if I can't contact them and get the necessary care required for my pet especially when they advertise being open for 24 hours a day, 7 days a week.
Finally at 17.15 hours a Vet rang me back but by this time I had sourced some of the same painkillers elsewhere.
One of the reasons I was attracted to Wilsons Vet, Bishop Auckland is because they advertise on their website that they are open 7 days a week and this gave me a feeling of security to know that if I needed anything on a weekend they would be there. The opening hours that are advertised on their website are very misleading. I think this needs to be changed to give a truer picture to potential clients of the services they actually offer during those hours.
My pet was in unnecessary pain and distress because the practice did not attend to him when requested. They were too busy with 'emergencies' and obviously didn't have another Vet on call for situations such as this.
•••••••••••••••••••
I wrote to the practice and expressed my dissatisfaction at their service and suggested some changes to their working practices.
I received an applogy including the below statements :
On that day the Vets had had an unusually high level of emergencies to deal with and had not had time to look in to my pets care.
They have discussed in depth with the team what happened that day and how they can improve their service in the future so this doesn’t happen again.
They have taken on my points and reviewed their protocols appropriately.
••••••••••••••••••
I do hope they have put into place some new practices to ensure that this never happens again with any other pet.
Andrea Wright
11 Oct 2021
Thank you for looking after me love George x I would like to thank all of Wilson's vet, Bishop Auckland staff for all they done to help my old boy over the weekend get better. Amazing staff and care ...
Thank you for looking after me love George x I would like to thank all of Wilson's vet, Bishop Auckland staff for all they done to help my old boy over the weekend get better. Amazing staff and care thank you so much x Andrea Wright
Sue Kirkwood
11 May 2021
I'm eternally grateful for the treatment, handling and compassion all the staff gave during Lucky Lady's visit. Unfortunately it didn't end well for her but I believe with my whole heart that every me...
I'm eternally grateful for the treatment, handling and compassion all the staff gave during Lucky Lady's visit. Unfortunately it didn't end well for her but I believe with my whole heart that every member of the team did everything possible for our girl.
Paul
15 Dec 2020
If you keep rabbits do not take them here, they do not know how to treat rabbits. Twice my rabbits have come away from this vet with some vile parasite which burrows into the skin of the rabbit, the r...
If you keep rabbits do not take them here, they do not know how to treat rabbits. Twice my rabbits have come away from this vet with some vile parasite which burrows into the skin of the rabbit, the rabbits did not have them before the visit and it takes weeks of treatment to get rid of the parasites which have probably come off some sick dog or cat. Wilson's is not a clean or rabbit friendly vet, avoid them.
Anna Edmunds
14 Mar 2019
Looked after my poorly springer spaniel so well.... the vets are very attentive and compassionate in their work. Dotty had to have an X-ray, the practice kept me informed at all times... The practice ...
Looked after my poorly springer spaniel so well.... the vets are very attentive and compassionate in their work. Dotty had to have an X-ray, the practice kept me informed at all times... The practice is extremely clean and staff are so welcoming. Most importantly my girl is back home and on the mend.... thank you! Won’t be going anywhere else
John Burdess
13 Jul 2018
Always good service, just wish it wasn't so expensive!
john walker
8 Jul 2018
Great vets nice friendly helpful through the worst
Howard Gee
26 Jun 2018
Worst vets in the area avoid at all cost!!!! Plenty of other good vets in the area, they have miss diagnosed myself and friends dogs in the past and the receptionist’s are rude and snotty in my experi...
Worst vets in the area avoid at all cost!!!! Plenty of other good vets in the area, they have miss diagnosed myself and friends dogs in the past and the receptionist’s are rude and snotty in my experience. Can’t even work a phone properly without hanging up when they try to transfer or hold you.
Recently needed my pet seen to by PDSA due to leaving work and they took 3 hours to send my records over before I could make an appointment even though I told them it was urgent and would be done straight away. Complete waste of space
Patrick Hall
3 Jun 2018
Nice staff, good vets and reasonable prices.
John Burgess
12 May 2018
These people know what they are about and they do not incur unnecessary expenses on your behalf. Another vet in the area seems to have been guilty in stringing us along... "next thing would be a blood...
These people know what they are about and they do not incur unnecessary expenses on your behalf. Another vet in the area seems to have been guilty in stringing us along... "next thing would be a blood test but for now let's see how she does on this (expensive) injection to bring down her temperature. She probably only has a virus. "
But Wilsons a few short weeks later (two and a half weeks?) diagnosed no hope - enlarged kidneys and liver failure due to the worsening of our cat's heart murmur. They waived the consultation fee and she passed peacefully.
Save yourself being strung along and your pet from suffering by going to Wilsons in the first place. If they suggest a blood test it's because your pet needs it and not "a scaled down version" which will undoubtedly have to be followed by a full scale one. If they can diagnose without recourse to this expensive procedure, they will.
Thank you, Wilsons, for your care and your integrity.
Gemma Chris
1 Apr 2018
Maybe too soon to judge but staff seem friendly & puppy classes are definitely worth a look.
Amanda Harper
13 Mar 2018
My cat took poorly and called the vets he's registered with, unfortunately there wasn't a vet there and they suggested I take him to Wilson's Vets which I did, I was there at 9.20am my cat was having ...
My cat took poorly and called the vets he's registered with, unfortunately there wasn't a vet there and they suggested I take him to Wilson's Vets which I did, I was there at 9.20am my cat was having breathing difficulties they politely asked the people whom where there before me if it's ok to look at my cat and explained why, the vet whom dealt with us was just amazing she took my cat straight to the oxygen box/tank as she was worried about the way he was breathing, then came back and spoke with me about what she would be doing. Am happy to say after a nights stay with them and numerous tests, x-ray,scan, bloods ect I have my cat back home and he has asthma. I would recommend this Vets practice to everyone they were fantastic, so much so I am transferring to this Vets for all 3 of my cats. Thankyou all at Wilson's for all you did for my boy.
Deborah Owen
12 Mar 2018
They take really good care of all my pets. Highly recommended
Sarah Jennings
7 Mar 2018
Had to rush my King Charles spaniel through to wilsons from my vet in Norton, what can I say all the staff were friendly practice is modern and clean, I was told I could phone at any time which I did ...
Had to rush my King Charles spaniel through to wilsons from my vet in Norton, what can I say all the staff were friendly practice is modern and clean, I was told I could phone at any time which I did because I was worried the nurse that was working through the night was great putting my mind at ease, the vet phoned when I was told she would very knowledgable and again put me at ease, on collection of ted the bill wasn't half as much as I thought it was going to be ,I was told step by step of the treatment that ted was going to receive they didn't do things that they felt wasn't needed at that time the treatment was done systematically, thanks from myself and ted to all the staff .
Pamela Burnip
3 Feb 2018
Always helpful. Excellent service. Always make time for you. Been using them for 10 years now and never dissapointed .
Tracie
18 Sep 2017
Very good and kind just lost my dog in march had her 17yrs and they where there 4 me till the end and my cat to she is about 10 now old and grumpy but she stands her ground and shows she is the boss ...
Very good and kind just lost my dog in march had her 17yrs and they where there 4 me till the end and my cat to she is about 10 now old and grumpy but she stands her ground and shows she is the boss with hower new arival RUBY (dog) RUBY been a few time to now she like them to very nice helpful and kind
Dan
22 Jun 2017
Absolutely horrible, I took the cat there 5 times because of urine in blood. The first time they gave him antibiotics and other medicine. It worked for a while then blood in urine again...went back to...
Absolutely horrible, I took the cat there 5 times because of urine in blood. The first time they gave him antibiotics and other medicine. It worked for a while then blood in urine again...went back to them, they gave the same treatment, so we got the same result, it works for a few days then back to square one, blood n urine. That happened four times. They asked me to leave the cat in the morning so they can obtain a urine sample. I come back in the evening and they couldn't get a sample!! I was asked to bring him in AGAIN next day... same thing happened, they could not get a sample the next day!! Seriously?! Anyone would have been able to get a urine sample from a cat in two days but the vets there could NOT. On top of that they suggested the exact same treatment that did NOT work before. You pay about 60 pounds each visit and you get nothing back. Poor cat. My recommendation: STAY AWAY.
M.a. Mcgowan
6 May 2017
I'm so disappointed with Wilson vets,as my bird was unwell and phoned to make an appointment, just to be told they DON'T do birds! We been with Wilson's for many years but I'm thinking of changing my...
I'm so disappointed with Wilson vets,as my bird was unwell and phoned to make an appointment, just to be told they DON'T do birds! We been with Wilson's for many years but I'm thinking of changing my vets! As I expect to beable to take all my pets to my vets! I was told to take my bird to Castle Vets,must say great vets practice and very helpful!
Butternut Irving
12 Mar 2017
Fantastic vets always with the best interest of the pets at heart
Ellen Wanless
15 Feb 2017
Fantastic vets can't rate them enough gave my cat fantastic treatment which saved his life.
Jennifer Smith
12 Feb 2017
I never expected to have to use emergency service but bishop Auckland vets and staff were amazing. My poor boy sliced his tail and it needed to be amputated. I was devastated but they were warm and un...
I never expected to have to use emergency service but bishop Auckland vets and staff were amazing. My poor boy sliced his tail and it needed to be amputated. I was devastated but they were warm and understanding and made me feel calmer and I knew he was in good hands. Thank you!
Brenda Smith
1 Feb 2017
Caring and supportive towards my pet.
Beverley Thomas Was Jackson
19 Jan 2017
Since my two cat's were kittens they have come to Wilsons and all staff are lovely. They are VIP's so get lots of health checks and kept up to date with any treatment. Thank you
Meshell Charlston
5 Jan 2017
Newton Aycliffe Team, amazing, supportive, brilliant. Do that bit extra-butt scratches and kisses for pup and tissues, hug and compassion for me. Id like for big boss to know how appreciated you all ...
Newton Aycliffe Team, amazing, supportive, brilliant. Do that bit extra-butt scratches and kisses for pup and tissues, hug and compassion for me. Id like for big boss to know how appreciated you all are and what fantastic work you have done for me
Nadia Humphrey
30 Dec 2016
All my pets rabbits guinea pigs and dogs I've taken to Paul Wilson veterinary for I don't know how long and would trust them with my life...the best and most sincere, caring and kind vets...
Vicki Singleton
12 Dec 2016
I would like to sincerely thank the staff, in particular vet Jeremy and the nursing team. We aren't patients with yourself but in an emergency yesterday you accepted our beautiful dog Debbie for treat...
I would like to sincerely thank the staff, in particular vet Jeremy and the nursing team. We aren't patients with yourself but in an emergency yesterday you accepted our beautiful dog Debbie for treatment. You cared for her throughout the night and helped us come to the most heartbreaking decision without any pressure or persuasion today. Thank you for all you did
Kyle Phillips
19 Nov 2016
The best veterinary practice I have ever experienced. The staff are all knowledgable and professional. As well as being very friendly and approachable. Always my first choice. I feel privileged to hav...
The best veterinary practice I have ever experienced. The staff are all knowledgable and professional. As well as being very friendly and approachable. Always my first choice. I feel privileged to have such a competent team on my doorstep.
Rachel Denby
12 Nov 2016
Thanks so much for taking good care of my lovely little boy Ollie while under sedative to have his hair cut... After an initial huff he is now over this and feeling much better without the restriction...
Thanks so much for taking good care of my lovely little boy Ollie while under sedative to have his hair cut... After an initial huff he is now over this and feeling much better without the restrictions long hair in the autumn brings. Very pleased with the care and service received thanks again.
Wendy Paley
3 Nov 2016
The very best veterinary practice, owner, staff and service! I have had all of my pets with Paul for over 20 years. He is an amazing man with vast knowledge, patience and kindness. This shows in the e...
The very best veterinary practice, owner, staff and service! I have had all of my pets with Paul for over 20 years. He is an amazing man with vast knowledge, patience and kindness. This shows in the efficient and highly professional practices he runs. My current dog has several serious health problems and I can honestly say there is no man or practice I would trust as much as Paul Wilson and his staff to make sure she has only the best of care. Fantastic!
Diane callender
27 Sep 2016
Lovely vets ... brilliant in spennymoor my vet is fab she is really caring and listens, couldnt recommend a better place to treat my zara x from a happy girl and a happy owner x
Pam Rodgers
23 Sep 2016
Thanks to all the lovely staff at Wilsons Bishop Auckland for looking after Abra so well when he recently got neutered. Hes a very boisterous, excitable little lad but the staff were so patient and ma...
Thanks to all the lovely staff at Wilsons Bishop Auckland for looking after Abra so well when he recently got neutered. Hes a very boisterous, excitable little lad but the staff were so patient and made a big fuss of him. You always expect your furbaby to be looked after like you would yourself, and i am happy to say that he was. Many thanks to you all. Pam R.
Catherine Blair
16 Aug 2016
Well following a very stressful night back in June my beautiful girl Lulu delivered 4 healthy puppies at Wilsons Bishop Auckland with the help of Lloyd and the team on duty the following morning. From...
Well following a very stressful night back in June my beautiful girl Lulu delivered 4 healthy puppies at Wilsons Bishop Auckland with the help of Lloyd and the team on duty the following morning. From first phoning the practice and our arrival to later picking my girl and her babies up to come home I was met with professionalism, support and reassurance from everyone involved. Today Im very happy to say mum is doing very well and that all puppies were given their first injection and a clean bill of health at the Newton Aycliffe branch where Katherine was fantastic with them all and Mandy on reception was her usual happy supportive self. Thank You from Lulu
Samuel Gard
14 Aug 2016
I recently visited the Wilson Veterinary Group for an emergency appointment with a rabbit that would not eat. The vets fitted me in at the last minute on a friday, and upon arriving I was seen promptl...
I recently visited the Wilson Veterinary Group for an emergency appointment with a rabbit that would not eat. The vets fitted me in at the last minute on a friday, and upon arriving I was seen promptly. The staff were lovely, helpful and were extremely diligent and knowledgeable in their treatment. They were quick to diagnose the problem, and prescribed the appropriate treatment - 3 injections and special food to administered at home. The facility was clean, the staff showed a genuine interest in the care and the welfare of the animals, and treatment was reasonably priced.
Mike Armstrong
7 Aug 2016
Had my dogs with these vets for years and had been happy with the service from the Spennymoor branch up until several incidents over the last 3 years. My dog has had several operations over the last 3...
Had my dogs with these vets for years and had been happy with the service from the Spennymoor branch up until several incidents over the last 3 years. My dog has had several operations over the last 3 years as he's getting older. Never again at this vets. The main branch at Bishop Auckland has become more about getting your money than the care I was used to at Spennymoor. The attitude of the vet during the last operation was a disgrace. Without going into detail he was reprimanded by his seniors but my dog may now need another operation in the future which could have been avoided had he done his job properly. Also during a recent emergency I rushed through to them after phoning ahead only to be made to wait 50 minutes in a case where time was of the essence. During my wait there I phoned Castle vets who offered to send a vet out to me if I wasn't seen soon! Needless to say I have now switched to Castle vets who have been much more helpful.
Sue Howe
11 Jan 2016
Dan Mullen
20 Nov 2015
Superb veterinary practice. Saved my dog's life when it looked like he might not make it.
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