White Lion Vets South Hetton
Durham, County Durham
General Info
White Lion Vets South Hetton stands as an established entity within Durham's community where animal enthusiasts find reliable veterinary care. The clinic’s strategic position in County Durham enables pet owners from surrounding areas to obtain regular veterinary services. Depending on specific situations, services might encompass routine checkups alongside pet vaccinations and early disease screenings with diagnostic consultations. White Lion Vets South Hetton establishes an orderly and tranquil environment to reduce anxiety levels for both pets and their owners. The veterinary team in Durham manages an extensive range of medical needs which includes skin and coat conditions as well as dental problems and mobility issues. The clinic manages wellness visits and preventive plans as standard practice but also possesses expertise in handling urgent issues such as infections and digestive changes. Numerous families throughout County Durham depend on White Lion Vets South Hetton to assist them with complex diagnoses and the management of chronic conditions in their aging pets. Visitors frequently mention the clinic’s communication style because it stands out as clear kind and understandable. Pet owners experience increased confidence when making choices for their animals through this support. A significant number of clients maintain their patronage across multiple years because they appreciate consistent service delivery while developing trust through prolonged interactions. The staff's extensive knowledge of veterinary subjects ranging from basic to intricate issues enables them to effectively manage long-term care guidance. The expansion of White Lion Vets South Hetton persists as increasing numbers of pet owners relocate to the Durham region or seek nearby veterinary services. The clinic functions as a cornerstone within the local pet community to establish networks of responsible ownership alongside attentive animal care. Individuals looking for a well-established veterinary practice in County Durham will find it to be a dependable option for both standard check-ups and emergency care. People living in Durham along with those from nearby County Durham regions frequently express gratitude for the proximity of White Lion Vets South Hetton clinic. The demand for clear compassionate consistent veterinary service remains constant among new pet owners seeking advice and longtime clients managing special conditions. This practice serves as an essential community role through its fulfillment.
Services
Dental
Grooming
Microchipping
Surgery
Ultrasound
Vaccinations
Reviews
Michael Liam
10 Jul 2018
REPORT
Me and my partner had to have our beautiful three year old rat euthanized at the weekend. The vets and staff at Firstvets are so understanding and patient at such a hard time and sent us a handwritten...
Me and my partner had to have our beautiful three year old rat euthanized at the weekend. The vets and staff at Firstvets are so understanding and patient at such a hard time and sent us a handwritten card afterwards to express their sympathy for us. This was an extremely kind gesture that I cannot thank them enough for.
Paula Million
6 Jul 2018
REPORT
My dogs are on the healthy pet plan here. Never any problems with the service received.
Heather Burn
4 May 2018
REPORT
First Vets first and foremost. I cannot rate this practice highly enough. I have 4 dogs and a rabbit at present and the treatment and caring that all the staff show is excellent. Special thanks go to ...
First Vets first and foremost. I cannot rate this practice highly enough. I have 4 dogs and a rabbit at present and the treatment and caring that all the staff show is excellent. Special thanks go to vet Andy Golightly for his expertise and advice
Rebecca Rochester
1 May 2018
REPORT
I cannot thank White Lion enough for the care and time spent with my cat over the last couple of weeks.
Please DO NOT be put off by any negative reviews. I wouldnt go anywhere else.
Friendly sincere...
I cannot thank White Lion enough for the care and time spent with my cat over the last couple of weeks.
Please DO NOT be put off by any negative reviews. I wouldnt go anywhere else.
Friendly sincere staff who put your pets needs as a priority within the best of their ability, which can be proven difficult due to the surgery being so busy but not once have they complained.
My cat had a blockage in his bladder, fortunatley we have him insured however there was still a risk of additional and upfront payments to be hospitalised and referred to a specialist for an operation. Unfortunatley we didnt have this money and the vet was very understanding and did not want him to have to be put down due to money when there was a chance he could be fixed. They went absolutley above and beyond to find alternative solutions for us.
Daza Brown
8 Dec 2017
REPORT
Been going to this vets for years.
. However, a 36 quid consultation fee?, Really? When other vets in the area charge 22 quid! I only found this out later by the way.
Took my dog recently to ge...
Been going to this vets for years.
. However, a 36 quid consultation fee?, Really? When other vets in the area charge 22 quid! I only found this out later by the way.
Took my dog recently to get a lump checked out and was quoted 468.23p. to have it removed. When I asked if they would check the lump out to see if it would be cancer the vet said she would do it if I wanted it! Really? Are they not concerned about the dogs health? So, it would be a total of 559.55 to have the lump checked out as well!
So, I got another estimate from another vets. 289.00 for the operation AND get the lump sent off and examined. They said they do this with every lump!
White Lion Vets. You will never EVER get any more custom from me!
Absolutely disgusting!
Bill Middlemas
28 May 2017
REPORT
Good prices, payment arrangements available, great after care of the animal.
Hollie Wilson
12 Apr 2017
REPORT
Excellent vets. Took my poorly puppy in and he has had amazing care from lovely staff. Would not go anywhere else.
Danielle Ganning
28 Mar 2017
REPORT
I have used these vets for many many years now as my mum did before me too and can do nothing but praise all the staff there so I was shocked to see the 1 star ratings.
I've had some scary emergencie...
I have used these vets for many many years now as my mum did before me too and can do nothing but praise all the staff there so I was shocked to see the 1 star ratings.
I've had some scary emergencies with my pets in particular my dogs and on occasions they have performed nothing sort of miracles for me and my beloved animals. I would highly recommend this veterinary practice to anyone in the surrounding area, their vets are amazing and their reception staff have always been very friendly and extremely helpful when ever I have spoken to them or needed help or advice. As long as I live locally I will always use the practise.
Jason Simm
20 Feb 2017
REPORT
Had my dog here for 4 consecutive weeks with a bad ear which cost 70-90 per visit , was giving different drops and tablets each week. Then i was informed to give it 2-3 weeks and take him back for a c...
Had my dog here for 4 consecutive weeks with a bad ear which cost 70-90 per visit , was giving different drops and tablets each week. Then i was informed to give it 2-3 weeks and take him back for a check up.
My wife was shouted at by the vet having her in tears saying the dogs ear was a mess and should of been brought in earlier and needed to be put to sleep if we did not pay for more treatment ??
I explained that we had been going there for weeks and not one apology so I made a complaint. He then said the dog needed a ear swab 70+ to find out the problem once the results where back with in a week my dog made a full recovery. In my opinion this should of been done in the first place saving me money and most important the dogs suffering.
Since that visit we went back to get the dog castrated and his ears plucked while under the anesthetic i explained i did not want to see that vet again but was informed that he had left.
I now use another practise
Val Stephinson
8 Feb 2017
REPORT
excellent service, friendly staff and felt very at ease leaving my little dog there for the day
Annette Ellis
17 Jan 2017
REPORT
Thanks so much for all your help with little George, Wear Referrals were excellent, sadly though he passed away at the weekend despite everyone's best efforts. I am very grateful for the care you took...
Thanks so much for all your help with little George, Wear Referrals were excellent, sadly though he passed away at the weekend despite everyone's best efforts. I am very grateful for the care you took however.
Rachele Graves
9 Dec 2016
REPORT
Has anyone on facebook had any bad experiences with Firstvets in Heaton Newcastle. As they caused the Harm, Distress, Suffering and death of my mams dog Nellie on Nellie 4th birthday 31/10/2016 and th...
Has anyone on facebook had any bad experiences with Firstvets in Heaton Newcastle. As they caused the Harm, Distress, Suffering and death of my mams dog Nellie on Nellie 4th birthday 31/10/2016 and the Director Nigel Stansbie and Veterinary Surgeon Shona Hingston are both lying 2 faced murders and i will not stop in my quest for JUSTICE FOR NELLIE!!!!!
Scott Mcalinden
8 Nov 2016
REPORT
Staff amazing vets amazing high standard of cleanliness warm welcome and I highly recommend this practice
Vicky Heron
8 Oct 2016
REPORT
We were heart broken when we had to get our beloved dog simba put to sleep 2 years ago but with were grateful for the letter and card we received from the staff that helped us to explained to my youn...
We were heart broken when we had to get our beloved dog simba put to sleep 2 years ago but with were grateful for the letter and card we received from the staff that helped us to explained to my younger brothers that sim about was now over the rainbow bridge
Zoe Monroe Salmon
2 Sep 2016
REPORT
Been using for many years and could not get a more caring vets both Gillingham Road and Forest Hall are great. Have say Judith is by far the best vet with Kerry being best Nurse.
James Fellowes
30 Aug 2016
REPORT
The vet was good, the staff behind the counter were awful.
I arrived before a family with a puppy, whilst I was waiting for some tablets they started talking to the other family.
The puppy was fine, ...
The vet was good, the staff behind the counter were awful.
I arrived before a family with a puppy, whilst I was waiting for some tablets they started talking to the other family.
The puppy was fine, my cat was extremely stressed, I got pee'd on, he was howling.
They completely ignored me to talk about the puppy, God knows how long I would have waited if I hadn't interrupted them and asked for the tablets.
So yeah, if you have a cute puppy you'll be ok but if you've got an animal in distress they don't seem too bothered
Rhiannon Wilson
11 Aug 2016
REPORT
Remus and I had a great first visit to the vets! He was a charmer (as I knew he would be..!) and he got spoilt rotten with kisses and cuddles. Thanks to everyone for making our first visit so pleasan...
Remus and I had a great first visit to the vets! He was a charmer (as I knew he would be..!) and he got spoilt rotten with kisses and cuddles. Thanks to everyone for making our first visit so pleasant! See you in a fortnight!
Katy Peacock
27 Jun 2016
REPORT
My puppy has had the worst treatment from this vets. She is only 5 months old and has been for her injections one one occasion and the vet was so rude and rough with my little puppy and so uncaring to...
My puppy has had the worst treatment from this vets. She is only 5 months old and has been for her injections one one occasion and the vet was so rude and rough with my little puppy and so uncaring towards her. Second time my little puppy had an upset stomach and was passing greenish mucus with blood in stool. Rang vets for advice and was told she needed to be rushed in asap. Payed 31 to be told it was an irritation in her stomach due to changing her food (because she wouldn't take to the food she had as a new born) they gave us some paste to put in her food which made absolutely no difference and she got better on her own.
My most recent occasion was just the other day, my puppy had ate a grape which fell on the floor accidentally and she ate it up. I rang the vets as I knew grapes can be poisonous for dogs and panicked a little. The vets said she needed to be rushed into the vets asap and even encouraged me to walk out of my workplace to bring her as it was an emergency. They said she would have to be put on fluids on a drip for 24 hours. After reading online and speaking to my colleagues at work for assurance I found it would take a lot more than one single grape to damage my puppy and even found some people train their dogs with grapes. I understand it is best practice for the vets to encourage me to have her seen but as she was her happy usual self I assured myself she would be fine as you know your own dog best. The way the vets spoke to be on the phone was discgusting and the first thing they mentioned was money, claiming it would be the cheaper option to go through them rather than an emergency clinic (which yes I'm sure but it seemed strange they'd talk about money so soon rather than ask if my puppy was ok or about any symptoms.)
I have now withdrawn my puppy from this practise and introduced her into what will hopefully be a more friendly and caring veterinary group.
Clare Gosney
20 Jun 2016
REPORT
Disgusted that a Vet named Rachel Yost is refusing a dying cat his medication, I have chosen to give him palliative care at home and he is comfortable, however he will now have discomfort no thanks t...
Disgusted that a Vet named Rachel Yost is refusing a dying cat his medication, I have chosen to give him palliative care at home and he is comfortable, however he will now have discomfort no thanks to this Vet, how does she have the right to do this, she doesn't and I am appalled! I want to add that the staff on the counter are lovely, and have no problem with them, but I will be putting in a high level complaint about.
Laura Teah
2 Jun 2016
REPORT
I cannot thank the staff enough for all your help, with what i can only describe as a horrendous time. On Wednesday my lovely Cat Buster had to have a leg amputated, the staff reassured me and made th...
I cannot thank the staff enough for all your help, with what i can only describe as a horrendous time. On Wednesday my lovely Cat Buster had to have a leg amputated, the staff reassured me and made the decision easier, as I was worried about the quality of life my Buster would have only having 3 legs. I would also like to thank the receptionist's who are very friendly and always helpful. Buster still has a long journey ahead of him, but with the support from First Vets I know he will make a full recovery. Thanks again Laura (P.S sorry for all the crying).
MA Records
30 Mar 2016
REPORT
Wow these are a rip off and they would even told me what was wrong with my dog, just gave me some medicated shampoo without diagnosis took to different vets and my dogs very ill put it that way
Sam Anderson Rowell
3 Oct 2015
REPORT
Judith brown is the most hard working and caring vet I've ever met in the last 25 years of owning animals . She has certainly pulled out all the stops over the years to keep my lot in tip top health ....
Judith brown is the most hard working and caring vet I've ever met in the last 25 years of owning animals . She has certainly pulled out all the stops over the years to keep my lot in tip top health . I trust her clinical judgement 100% . Mustn't forget the rest of the hard working forest hall team who are always helpful and take time to make a fuss of the dogs , Thankyou Beth and co
Chantelle hollie
14 Aug 2015
REPORT
Leanne Jackson
3 Aug 2013
REPORT
Took my pregnant bitch to this vets as she was loosing black/green discharge /gunk, was told to take her home as it was the mucus plug, payed 31.00 to be told that, I seeked advice from another v...
Took my pregnant bitch to this vets as she was loosing black/green discharge /gunk, was told to take her home as it was the mucus plug, payed 31.00 to be told that, I seeked advice from another vet and they said she must have a c section to save any puppies and the bitch, when cut open the vet found 3 half absorbed puppies and 2 live covered puppies in the toxic waste, we lost those 2 puppies shortly after the c section.If my bitch hadnt of been treated she would of died .Whitelion vet nearly cost my dog's life
Jonathan Snowdon
23 Jul 2013
REPORT
Deceiving
These vets are a complete rip off in my opinion, they diagnosed my dog with a ulcer on each eye then charged 80 for the treatment (two sets of eye drops). Two weeks later after following the...
Deceiving
These vets are a complete rip off in my opinion, they diagnosed my dog with a ulcer on each eye then charged 80 for the treatment (two sets of eye drops). Two weeks later after following the instructions of the 'vet' none of the symptoms had reduced. I called the vet to enquire why, and they said to bring her back in $$$$$$$$$$$. I declined and decided to seek a second opinion. Another vet inspected my dog and clearly stated there was no ulcers within the eyes and it was a fatty deposit. The only treatment was to clean the sleep out of the dogs eye each day.
Overall this vet is deceiving fraudulent and just in it for the money in my opinion. Do not go their!
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FAQs
Where is White Lion Vets South Hetton located?
White Lion Vets South Hetton is located at 1 Hall Street, NULL, Durham,North East DH6 2TU. It's easily accessible to pet owners in the Durham area and surrounding communities.
What time does White Lion Vets South Hetton open and close each day?
White Lion Vets South Hetton is open Monday 08:30 AM - 18:00 PM, Tuesday 08:30 AM - 18:00 PM, Wednesday 08:30 AM - 18:00 PM, Thursday 08:30 AM - 18:00 PM, Friday 08:30 AM - 18:00 PM. They are closed on Saturdays. They are closed on Sundays.
How can I book an appointment at White Lion Vets South Hetton?
You can book an appointment online with White Lion Vets South Hetton via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does White Lion Vets South Hetton offer?
White Lion Vets South Hetton in Durham offers a range of veterinary services, including Dental, Grooming, Microchipping, Surgery, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does White Lion Vets South Hetton offer vaccinations for pets?
Yes, White Lion Vets South Hetton provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Durham clinic.
Does White Lion Vets South Hetton offer pet dental care?
Absolutely. White Lion Vets South Hetton offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at White Lion Vets South Hetton?
White Lion Vets South Hetton does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Durham.
Do they perform spay/neuter surgeries at White Lion Vets South Hetton?
White Lion Vets South Hetton provides spaying and neutering services for pets. Their veterinary team in Durham has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can White Lion Vets South Hetton microchip my pet?
Yes, White Lion Vets South Hetton offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
08:30AM-18:00PM
Tuesday
Tue
08:30AM-18:00PM
Wednesday
Wed
08:30AM-18:00PM
Thursday
Thu
08:30AM-18:00PM
Friday
Fri
08:30AM-18:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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White Lion Vets South Hetton
Durham, County Durham
General Info
White Lion Vets South Hetton stands as an established entity within Durham's community where animal enthusiasts find reliable veterinary care. The clinic’s strategic position in County Durham enables pet owners from surrounding areas to obtain regular veterinary services. Depending on specific situations, services might encompass routine checkups alongside pet vaccinations and early disease screenings with diagnostic consultations. White Lion Vets South Hetton establishes an orderly and tranquil environment to reduce anxiety levels for both pets and their owners. The veterinary team in Durham manages an extensive range of medical needs which includes skin and coat conditions as well as dental problems and mobility issues. The clinic manages wellness visits and preventive plans as standard practice but also possesses expertise in handling urgent issues such as infections and digestive changes. Numerous families throughout County Durham depend on White Lion Vets South Hetton to assist them with complex diagnoses and the management of chronic conditions in their aging pets. Visitors frequently mention the clinic’s communication style because it stands out as clear kind and understandable. Pet owners experience increased confidence when making choices for their animals through this support. A significant number of clients maintain their patronage across multiple years because they appreciate consistent service delivery while developing trust through prolonged interactions. The staff's extensive knowledge of veterinary subjects ranging from basic to intricate issues enables them to effectively manage long-term care guidance. The expansion of White Lion Vets South Hetton persists as increasing numbers of pet owners relocate to the Durham region or seek nearby veterinary services. The clinic functions as a cornerstone within the local pet community to establish networks of responsible ownership alongside attentive animal care. Individuals looking for a well-established veterinary practice in County Durham will find it to be a dependable option for both standard check-ups and emergency care. People living in Durham along with those from nearby County Durham regions frequently express gratitude for the proximity of White Lion Vets South Hetton clinic. The demand for clear compassionate consistent veterinary service remains constant among new pet owners seeking advice and longtime clients managing special conditions. This practice serves as an essential community role through its fulfillment.
Business Hours
Monday
08:30AM-18:00PM
Tuesday
08:30AM-18:00PM
Wednesday
08:30AM-18:00PM
Thursday
08:30AM-18:00PM
Friday
08:30AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Dental
Grooming
Microchipping
Surgery
Ultrasound
Vaccinations
Reviews
Michael Liam
10 Jul 2018
Me and my partner had to have our beautiful three year old rat euthanized at the weekend. The vets and staff at Firstvets are so understanding and patient at such a hard time and sent us a handwritten...
Me and my partner had to have our beautiful three year old rat euthanized at the weekend. The vets and staff at Firstvets are so understanding and patient at such a hard time and sent us a handwritten card afterwards to express their sympathy for us. This was an extremely kind gesture that I cannot thank them enough for.
Paula Million
6 Jul 2018
My dogs are on the healthy pet plan here. Never any problems with the service received.
Heather Burn
4 May 2018
First Vets first and foremost. I cannot rate this practice highly enough. I have 4 dogs and a rabbit at present and the treatment and caring that all the staff show is excellent. Special thanks go to ...
First Vets first and foremost. I cannot rate this practice highly enough. I have 4 dogs and a rabbit at present and the treatment and caring that all the staff show is excellent. Special thanks go to vet Andy Golightly for his expertise and advice
Rebecca Rochester
1 May 2018
I cannot thank White Lion enough for the care and time spent with my cat over the last couple of weeks.
Please DO NOT be put off by any negative reviews. I wouldnt go anywhere else.
Friendly sincere...
I cannot thank White Lion enough for the care and time spent with my cat over the last couple of weeks.
Please DO NOT be put off by any negative reviews. I wouldnt go anywhere else.
Friendly sincere staff who put your pets needs as a priority within the best of their ability, which can be proven difficult due to the surgery being so busy but not once have they complained.
My cat had a blockage in his bladder, fortunatley we have him insured however there was still a risk of additional and upfront payments to be hospitalised and referred to a specialist for an operation. Unfortunatley we didnt have this money and the vet was very understanding and did not want him to have to be put down due to money when there was a chance he could be fixed. They went absolutley above and beyond to find alternative solutions for us.
Daza Brown
8 Dec 2017
Been going to this vets for years.
. However, a 36 quid consultation fee?, Really? When other vets in the area charge 22 quid! I only found this out later by the way.
Took my dog recently to ge...
Been going to this vets for years.
. However, a 36 quid consultation fee?, Really? When other vets in the area charge 22 quid! I only found this out later by the way.
Took my dog recently to get a lump checked out and was quoted 468.23p. to have it removed. When I asked if they would check the lump out to see if it would be cancer the vet said she would do it if I wanted it! Really? Are they not concerned about the dogs health? So, it would be a total of 559.55 to have the lump checked out as well!
So, I got another estimate from another vets. 289.00 for the operation AND get the lump sent off and examined. They said they do this with every lump!
White Lion Vets. You will never EVER get any more custom from me!
Absolutely disgusting!
Bill Middlemas
28 May 2017
Good prices, payment arrangements available, great after care of the animal.
Hollie Wilson
12 Apr 2017
Excellent vets. Took my poorly puppy in and he has had amazing care from lovely staff. Would not go anywhere else.
Danielle Ganning
28 Mar 2017
I have used these vets for many many years now as my mum did before me too and can do nothing but praise all the staff there so I was shocked to see the 1 star ratings.
I've had some scary emergencie...
I have used these vets for many many years now as my mum did before me too and can do nothing but praise all the staff there so I was shocked to see the 1 star ratings.
I've had some scary emergencies with my pets in particular my dogs and on occasions they have performed nothing sort of miracles for me and my beloved animals. I would highly recommend this veterinary practice to anyone in the surrounding area, their vets are amazing and their reception staff have always been very friendly and extremely helpful when ever I have spoken to them or needed help or advice. As long as I live locally I will always use the practise.
Jason Simm
20 Feb 2017
Had my dog here for 4 consecutive weeks with a bad ear which cost 70-90 per visit , was giving different drops and tablets each week. Then i was informed to give it 2-3 weeks and take him back for a c...
Had my dog here for 4 consecutive weeks with a bad ear which cost 70-90 per visit , was giving different drops and tablets each week. Then i was informed to give it 2-3 weeks and take him back for a check up.
My wife was shouted at by the vet having her in tears saying the dogs ear was a mess and should of been brought in earlier and needed to be put to sleep if we did not pay for more treatment ??
I explained that we had been going there for weeks and not one apology so I made a complaint. He then said the dog needed a ear swab 70+ to find out the problem once the results where back with in a week my dog made a full recovery. In my opinion this should of been done in the first place saving me money and most important the dogs suffering.
Since that visit we went back to get the dog castrated and his ears plucked while under the anesthetic i explained i did not want to see that vet again but was informed that he had left.
I now use another practise
Val Stephinson
8 Feb 2017
excellent service, friendly staff and felt very at ease leaving my little dog there for the day
Annette Ellis
17 Jan 2017
Thanks so much for all your help with little George, Wear Referrals were excellent, sadly though he passed away at the weekend despite everyone's best efforts. I am very grateful for the care you took...
Thanks so much for all your help with little George, Wear Referrals were excellent, sadly though he passed away at the weekend despite everyone's best efforts. I am very grateful for the care you took however.
Rachele Graves
9 Dec 2016
Has anyone on facebook had any bad experiences with Firstvets in Heaton Newcastle. As they caused the Harm, Distress, Suffering and death of my mams dog Nellie on Nellie 4th birthday 31/10/2016 and th...
Has anyone on facebook had any bad experiences with Firstvets in Heaton Newcastle. As they caused the Harm, Distress, Suffering and death of my mams dog Nellie on Nellie 4th birthday 31/10/2016 and the Director Nigel Stansbie and Veterinary Surgeon Shona Hingston are both lying 2 faced murders and i will not stop in my quest for JUSTICE FOR NELLIE!!!!!
Scott Mcalinden
8 Nov 2016
Staff amazing vets amazing high standard of cleanliness warm welcome and I highly recommend this practice
Vicky Heron
8 Oct 2016
We were heart broken when we had to get our beloved dog simba put to sleep 2 years ago but with were grateful for the letter and card we received from the staff that helped us to explained to my youn...
We were heart broken when we had to get our beloved dog simba put to sleep 2 years ago but with were grateful for the letter and card we received from the staff that helped us to explained to my younger brothers that sim about was now over the rainbow bridge
Zoe Monroe Salmon
2 Sep 2016
Been using for many years and could not get a more caring vets both Gillingham Road and Forest Hall are great. Have say Judith is by far the best vet with Kerry being best Nurse.
James Fellowes
30 Aug 2016
The vet was good, the staff behind the counter were awful.
I arrived before a family with a puppy, whilst I was waiting for some tablets they started talking to the other family.
The puppy was fine, ...
The vet was good, the staff behind the counter were awful.
I arrived before a family with a puppy, whilst I was waiting for some tablets they started talking to the other family.
The puppy was fine, my cat was extremely stressed, I got pee'd on, he was howling.
They completely ignored me to talk about the puppy, God knows how long I would have waited if I hadn't interrupted them and asked for the tablets.
So yeah, if you have a cute puppy you'll be ok but if you've got an animal in distress they don't seem too bothered
Rhiannon Wilson
11 Aug 2016
Remus and I had a great first visit to the vets! He was a charmer (as I knew he would be..!) and he got spoilt rotten with kisses and cuddles. Thanks to everyone for making our first visit so pleasan...
Remus and I had a great first visit to the vets! He was a charmer (as I knew he would be..!) and he got spoilt rotten with kisses and cuddles. Thanks to everyone for making our first visit so pleasant! See you in a fortnight!
Katy Peacock
27 Jun 2016
My puppy has had the worst treatment from this vets. She is only 5 months old and has been for her injections one one occasion and the vet was so rude and rough with my little puppy and so uncaring to...
My puppy has had the worst treatment from this vets. She is only 5 months old and has been for her injections one one occasion and the vet was so rude and rough with my little puppy and so uncaring towards her. Second time my little puppy had an upset stomach and was passing greenish mucus with blood in stool. Rang vets for advice and was told she needed to be rushed in asap. Payed 31 to be told it was an irritation in her stomach due to changing her food (because she wouldn't take to the food she had as a new born) they gave us some paste to put in her food which made absolutely no difference and she got better on her own.
My most recent occasion was just the other day, my puppy had ate a grape which fell on the floor accidentally and she ate it up. I rang the vets as I knew grapes can be poisonous for dogs and panicked a little. The vets said she needed to be rushed into the vets asap and even encouraged me to walk out of my workplace to bring her as it was an emergency. They said she would have to be put on fluids on a drip for 24 hours. After reading online and speaking to my colleagues at work for assurance I found it would take a lot more than one single grape to damage my puppy and even found some people train their dogs with grapes. I understand it is best practice for the vets to encourage me to have her seen but as she was her happy usual self I assured myself she would be fine as you know your own dog best. The way the vets spoke to be on the phone was discgusting and the first thing they mentioned was money, claiming it would be the cheaper option to go through them rather than an emergency clinic (which yes I'm sure but it seemed strange they'd talk about money so soon rather than ask if my puppy was ok or about any symptoms.)
I have now withdrawn my puppy from this practise and introduced her into what will hopefully be a more friendly and caring veterinary group.
Clare Gosney
20 Jun 2016
Disgusted that a Vet named Rachel Yost is refusing a dying cat his medication, I have chosen to give him palliative care at home and he is comfortable, however he will now have discomfort no thanks t...
Disgusted that a Vet named Rachel Yost is refusing a dying cat his medication, I have chosen to give him palliative care at home and he is comfortable, however he will now have discomfort no thanks to this Vet, how does she have the right to do this, she doesn't and I am appalled! I want to add that the staff on the counter are lovely, and have no problem with them, but I will be putting in a high level complaint about.
Laura Teah
2 Jun 2016
I cannot thank the staff enough for all your help, with what i can only describe as a horrendous time. On Wednesday my lovely Cat Buster had to have a leg amputated, the staff reassured me and made th...
I cannot thank the staff enough for all your help, with what i can only describe as a horrendous time. On Wednesday my lovely Cat Buster had to have a leg amputated, the staff reassured me and made the decision easier, as I was worried about the quality of life my Buster would have only having 3 legs. I would also like to thank the receptionist's who are very friendly and always helpful. Buster still has a long journey ahead of him, but with the support from First Vets I know he will make a full recovery. Thanks again Laura (P.S sorry for all the crying).
MA Records
30 Mar 2016
Wow these are a rip off and they would even told me what was wrong with my dog, just gave me some medicated shampoo without diagnosis took to different vets and my dogs very ill put it that way
Sam Anderson Rowell
3 Oct 2015
Judith brown is the most hard working and caring vet I've ever met in the last 25 years of owning animals . She has certainly pulled out all the stops over the years to keep my lot in tip top health ....
Judith brown is the most hard working and caring vet I've ever met in the last 25 years of owning animals . She has certainly pulled out all the stops over the years to keep my lot in tip top health . I trust her clinical judgement 100% . Mustn't forget the rest of the hard working forest hall team who are always helpful and take time to make a fuss of the dogs , Thankyou Beth and co
Chantelle hollie
14 Aug 2015
Leanne Jackson
3 Aug 2013
Took my pregnant bitch to this vets as she was loosing black/green discharge /gunk, was told to take her home as it was the mucus plug, payed 31.00 to be told that, I seeked advice from another v...
Took my pregnant bitch to this vets as she was loosing black/green discharge /gunk, was told to take her home as it was the mucus plug, payed 31.00 to be told that, I seeked advice from another vet and they said she must have a c section to save any puppies and the bitch, when cut open the vet found 3 half absorbed puppies and 2 live covered puppies in the toxic waste, we lost those 2 puppies shortly after the c section.If my bitch hadnt of been treated she would of died .Whitelion vet nearly cost my dog's life
Jonathan Snowdon
23 Jul 2013
Deceiving
These vets are a complete rip off in my opinion, they diagnosed my dog with a ulcer on each eye then charged 80 for the treatment (two sets of eye drops). Two weeks later after following the...
Deceiving
These vets are a complete rip off in my opinion, they diagnosed my dog with a ulcer on each eye then charged 80 for the treatment (two sets of eye drops). Two weeks later after following the instructions of the 'vet' none of the symptoms had reduced. I called the vet to enquire why, and they said to bring her back in $$$$$$$$$$$. I declined and decided to seek a second opinion. Another vet inspected my dog and clearly stated there was no ulcers within the eyes and it was a fatty deposit. The only treatment was to clean the sleep out of the dogs eye each day.
Overall this vet is deceiving fraudulent and just in it for the money in my opinion. Do not go their!
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FAQs
Where is White Lion Vets South Hetton located?
White Lion Vets South Hetton is located at 1 Hall Street, NULL, Durham,North East DH6 2TU. It's easily accessible to pet owners in the Durham area and surrounding communities.
What time does White Lion Vets South Hetton open and close each day?
White Lion Vets South Hetton is open Monday 08:30 AM - 18:00 PM, Tuesday 08:30 AM - 18:00 PM, Wednesday 08:30 AM - 18:00 PM, Thursday 08:30 AM - 18:00 PM, Friday 08:30 AM - 18:00 PM. They are closed on Saturdays. They are closed on Sundays.
How can I book an appointment at White Lion Vets South Hetton?
You can book an appointment online with White Lion Vets South Hetton via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does White Lion Vets South Hetton offer?
White Lion Vets South Hetton in Durham offers a range of veterinary services, including Dental, Grooming, Microchipping, Surgery, Ultrasound. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does White Lion Vets South Hetton offer vaccinations for pets?
Yes, White Lion Vets South Hetton provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Durham clinic.
Does White Lion Vets South Hetton offer pet dental care?
Absolutely. White Lion Vets South Hetton offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at White Lion Vets South Hetton?
White Lion Vets South Hetton does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Durham.
Do they perform spay/neuter surgeries at White Lion Vets South Hetton?
White Lion Vets South Hetton provides spaying and neutering services for pets. Their veterinary team in Durham has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can White Lion Vets South Hetton microchip my pet?
Yes, White Lion Vets South Hetton offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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