Started off ok with our new puppy on the first visit, the first vet that we saw seemed very nice and knowledgeable, after that, we were constantly being told that we needed more and more items for the... Read More
Started off ok with our new puppy on the first visit, the first vet that we saw seemed very nice and knowledgeable, after that, we were constantly being told that we needed more and more items for the puppy costing us a small fortune, which I was happy to pay for the puppy’s health. However, we we noticed that the puppy’s teeth were never checked amongst other areas which we thought would be mandatory, though not being vets ourselves we thought nothing of it
Further down the line we visited a vet asking about a urine sample, the urine sample was taken which is fine, but we were charge £30 just to see the vet which is ridiculous, we were also asked if we could clean the dogs ears, the vet opened a bottle and cleaned his ears, which was sneakily added onto our bill at the end of the visit, plus more drugs, tablets etc which he wasn’t even due for.
After refusing to pay for the ear cleaner, and 2 urine sample tests (we only asked for one) the receptionist told us that we had ‘used’ the ear cleaner’ and that we must pay the bill.
I saw the 5 star rating and hoped for more from Blenheim, however it became apparent to me that they care little for the animals and only try to charge ridiculous amounts for general checkups, I was charged £109 for a 5 minute visit with added extras that I never asked for. This was reduced after I complained but no budging on the ear cleaner that I didn’t ask for, and was told that I had to take it anyway as I was already charged for it
We since found another vet in derby who automatically checked the dogs teeth etc, general health, shaved the hair around his genitals and even took us outside to give us advice on walking him on the lead, the visit took 20 minutes and we were charged £36
This is how a true vet treats their customers and animals, don’t be fooled by the ratings, Blenheim only want your money Read Less