I had my dog cookie 7 years she was severely abused at the Irish puppy farms before coming to us. After 7 years we still couldn’t get cookie out the house only on the garden and found it difficult to stroke her as the trauma never left her that she had been previously subjected to. Cookie started to devolop a lump and also quite a severe cough. On many occasions I contacted vets asking if I could have a hone visit explaining cookies severe anxiety out of the house and her fear of people I was told try and bring her up. I felt like I was banging my head against a wall as no one understood how bad her fear was. On Friday cookie started to be sick and it continued through till Saturday and she was very weak on her legs. Someone told me to call ambivet and speak to them. The receptionist was so understanding and sympathetic to what I was saying and had no problem sending a vet out to me. 2 ladies came to see cookie Saturday afternoon and totally made cookie feel as relaxed as possible considering her fears, unfortunately my 12 year old lab had to be put to sleep and it was devastating for me, the vets listened answered all my questions and understood my heartbreak. The treated my old girl with dignity and respect and I can’t thank them enough for the empathy they showed Read Less

Couldn’t recommend Ambivet enough. Their care and attention for my cat Milo was just perfect. They did everything they could for him and even when we had to make the difficult decision to put him to sleep, their kind hearts and empathy really helped us through that situation. They allowed us all the time we needed to say goodbye, and didn’t rush us at anytime. Even down to bringing the card machine into the exam room rather then sending us to the desk when we couldn’t face it was so heart warming. Outstanding service all round throughout the years even till the endRead Less

Received a lovely sympathy card from your Ripley branch for my mum's spaniel I sadly had to have put to sleep on Tuesday. A lovely thought and the vet and the nurse were so lovely and supportive thank you. Read Less

Staff are always helpful and friendly. Always ask for the pets name first, which I find cute! I recently had to have one of my cats put to sleep, the cost was dealt with tactfully, and the vet and nurse couldn't have been more supportive. And my little ginger tom always gets a chuckle when he devours his worming tablet as if it were a treat! Read Less

I really can’t thank all the staff at Heanor enough for the compassion they have shown with the passing of my boy Charlie, they have been absolutely brilliant and to me you’ve gone above and beyond, also the team at aspley you looked after him for the majority of his life and I just wanted to say thank you to you all. Although he wasn’t always keen to go through the door he always had a tail wag and a kiss for you. Thank you again Helen & Richard Read Less

Just wanted to say a quick thank you for all the help and support I received on bank holiday Monday after my beautiful rabbit Barney sadly passed away during a surgery. I want to thank each and every one of the lovely ladies who were there, for both trying to save my baby and being so kind and supportive to me during the terrible time, it meant the absolute world and i appreciate each one of you. You're all wonderful people and i cannot thank you enough x Read Less

I could never fault these guys! They work with you, listen and advise when making hard decisions. Thank you for all the love and care you have Aspen when we thought we were going to lose her. She is back to being a little diva! Read Less

My 2 dogs use ambivet Heanor. Best vets ever! They always make sure we can see the vet when we need to, and Emily the vet is just awesome. Even the ladies on reception are all brilliant. Highly recommend, wouldn’t go anywhere else. Read Less

I wouldn't take my cat anywhere else. I can highly recommend them. The staff on arrival are always sensitive. I have so much admiration for vet Emily. She rings you when she says she will, she's honest, caring and so knowledgeable it puts you at ease immediately. My little cat is in the Heanor Surgery at the moment as she had an operation yesterday and had to stay overnight. I know she's safe and will be well cared for ... peace of mind for us both. Thank you AmbivetRead Less

Thank you to all the staff at Ambivet Heanor including Victoria and Amy for helping us with the passing of our much loved Buddy. Thank you for the lovely paw prints and card which we received in the post...Read Less

My dog got knocked over and we was seen straight away, no waiting. Nothing was too much trouble. The vet explained everything to us very clearly. I wouldnt take my pets to any other vets! Luckily my pooch ok Read Less

I get a 50-minute bus ride to bring my rats to Ambivet Ilkeston and I wouldn't ever take them anywhere else! They see Yvette or Adam and I can't recommend them enough. There aren't many vets who know about rats so it's great to have such experienced vets for my boys. One of my boys has had a chronic lung problem for nearly 12 months now and I really don't think he would still be here if it weren't for their care. The vets are always happy to discuss potential treatments with... me and they always answer my questions and let me make decisions for my pets after informing me of the options. Other vets I've tried can be a bit patronising and treat me like I don't know anything (i'm hoping to train as a vet nurse so I do know some things!), or that I shouldn't bother with treatment because they're 'only rats'. I don't get that attitude from the staff here and I really would recommend them. The prices are good too and receipts show you exactly what medication costs what which is really useful when planning out vet savings (especially if, like me, you tend to need the same medications quite often) See More Read Less

Without the wonderful staff at Ambivet Heanor my little Bichon Frisse Molly would not be with us. After a horrendous attack by two Rottweilers she ended up in critical care. I was a real pain in bum, phoning in every few hours. Everyone was very patient and helpful. Without the skilled hands of the vets and nurses I would have lost her. I was so grateful that they were local and I was able to get her there quickly. We have been back quite often and are made very welcome. Once again many thanks. Eileen & Keith and Molly Read Less

I had to take my pet duck Priscilla last night, sadly she had to be put to sleep, but the young vet Adam was very kind and gentle, the vet nurse was also very nice. If I have an emergency in the evening ( which I sincerely hope I won't ) I would go there. I'd like to thank Adam and the nurse for their kindness. Read Less

I personally can't thank ambivet enough. We have been with you for around 10 years now and never once had a problem..From kind, friendly and helpful reception staff to caring and patient vets I haven't a bad word to say about you. We have travelled around your branches over the year but mainly stayed at Heanor. From the minute you phone up you are put at ease especially when talking to Helen and Jane. Paul helped us so much when my German Shepherd Roe-z was diagnosed with lymphoma. He was there every step of the way and gave the best help and advice. Sadly she lost her her fight after a number of weeks but the staff were so supportive. Dooley was an emotional reck at the vets, hated every minute of being there but having such a understanding person on hand in Cai made his trips more bare able. (Sorry for his constant crying and tantrums) even when he passed in November the service offered was brilliant. You continue to treat my kaiza, Bobbee and Missy Pops... Missy Pops will be having a operation next week at your Ripley branch and I feel safe knowing she is in your hands. A massive thank you to all the team but a bigger thank you to the practice manager, Cai, Paul, Helen and Jane and the wonderful Vet Poppy as been seeing lately xRead Less

Ambivets-mundy St, Heanor. Is an absolutely amazing place, and have the most amazing, and caring staff. And they are extremely knowledgeable too. I cannot thank them enough for the care they give my baby Jasmine. She is a difficult and rare case to say the least. She has multiple conditions. Yet would not be as well and as happy as she is right now if it was not for the care, professionalism and understanding of this veterinary practice and their lovely team. We have to go thRead Less

You 'guys' have been absolutely amazing. We brought our Jenson (cat) in to you just over three weeks ago. He looked as though he'd had a nasty disagreement with a car. After a tail amputation and some tricky surgery, because of your care he has been allowed home today. Thank-you so very much for everything you've done...it's great to have our 'boy' home x Read Less

We differently won't be using your service again! Tell lies, tell you its free for a consult and you go to the desk and then they charge 30 for 15 minutes off doing nothing! And try and make my partner look a t##t says it isn't free you need to sort your some off your staff out, if one off my staff did this to my customers I wouldn't be happy with them. I can see why you make so much money, you are far from a trusted company in my opinion I won't be coming back for sure, people please be a where. Read Less

Our 9 week old Chihiuahua, Rosie had a major trauma resulting in her being unconscious for quite a while, she fitted, blew blood bubbles from her nose and mouth. We thought she was dead. Still in our PJ's took Rosie to our local Ambivet on Aspley lane, she was Admitted to Heanor branch but we didn't hold out much hope for her. Treated with whatever was needed, someone sat with her, she was much loved and cuddled. Ashley, was the night time vet, he is absolutely wonderful, taking time out to explain everything to us, in laymans terms, warm and understanding. Rosie was sooo poorly. I hate talking money, but we were told every step of the way just how much things were, costs of X-Ray's blood tests, informed of everything. She is our new baby, nothing was too much, event bough we thought, she wasn't going to make it. We had to give her every chance. All the staff, from the receptionists, nurses and vets that we met were so very lovely, genuine in their concern, loving and caring. I have been told the Ambivets prices are slightly higher than other vets, well what cost do you put on a member of your family, knowing the treatment they are getting is the best!!!! Against all odds Rosie pulled through. We now have our cheeky bundle of fun back home with us. A HUGE thank you to everyone involved. I would not hesitate to recommend Ambivet to anyone.Read Less

They rip off old and vulnerable people, play on there emotions, my mum took her 12 year-old Yorkshire terrier, she hadn't been eating or drinking for days and was clearly Un well and it was time to say good bye they convince her to try these tables half a gavisgon tablet twice a day 173. In the end mum had her put to sleep which the had a cheek to charge 95 my vet only charged us 35 for a newfoundland dog. They rip off people and when we rang and ask why so much the manager was rude and very arrogant. You have been warned. Read Less

Just want to say a massive thank you to Yvette who I saw at the Ilkeston branch yesterday with 3 of my chickens. Kind, patient and very knowledgeable lady. Well worth travelling the extra miles. I will now not be going anywhere else. For poultry, I cannot recommend Yvette highly enough Read Less

Very friendly and caring staff. Nothing is to much trouble. Even a phone call for advice is dealt with very efficiently and professionally. Made the mistake of using another franchise vets!! Never again! Ambivet all the way. Thank youRead Less