Unfortunately my review is not a positive one.been with Victoria vets since 1998 and,in my opinion,it's never been so careless about the animals itself as it's now- what a shame!the people I still appreciate are receptionists,nurses and Fiona from the vets- all other vets I ve seen- and believe me with more than 2 pets in household I ve seen a few of them- they would not care less!what has happened to the brilliant surgery after management and ownership changed?!!!I am still waiting for the call to diagnose my dog- and it's from July!it's disgusting how you treat your customers-never mind one of the vets told us that it's not us who pays you but insurance company -it's not his business!!!I am not even sorry if it sounds rude-staying with this surgery for so long does say that we did like it until last few years!I hope that management EVENTUALLY will get in touch with us- don't even try to ring me or house number,but ring my husband- I am too angry with your service to speak to you with respect Rebecca!never mind that my dog is in constant pain and that vet who initially xrayed him- later said he had no experience in xraying or whatever he meant-offered us tramadol- without diagnose?prescribe this tramadol to your pet if you don't know the side effects it causes!this vet surgery became a joke!Read Less

They told a friend of mine that rabbits are solo animals and don't like companions Owhen in fact they are an extremely sociable species and thrive when neutered and living with a friend. I suggest this practice joins the rabbit welfare association and fund (RWAF) to improve their knowledge of rabbit welfare, as it's just luck he asked me about it after seeing you. How many rabbits are out there living lonely, solitary lives because of bad veterinary advice that they didn't question? Read Less

During a 3-month period of sickness for my dog I saw 3 different vets (and spoke to another on the phone) who gave me contrasting and contradictory advice on how to resolve the problem. It got to a point where one vet was criticising the advice given by another! The only consistent advice they gave was to give her an anti-sickness injection (at 50 a time) which only ever gave short-term relief. I took my dog to another vet who diagnosed the problem with just 2 visits following a logical and methodical approach to the issue. She has not had a days sickness since! Although Victoria Vets do have some staff who really care for, and are knowledgeable about, the animals who visit their practice, I seriously question - based on my experience - whether the knowledge of all of their vets is at the standard their prices and reputation demands.Read Less

Can't thank all the staff enough or recommended highly enough. Everyone from the receptionist on the phone to the vet I saw were all lovely and friendly. I rang them this morning after suspecting my cat had been hit by a car , they booked him in straight away and the vet was wonderful. She was so kind and caring -went through all my options and even comforted me when I had a little break down. Thank you once again xxx Read Less

As far as I'm concerned these vets are miracle workers, they saved my 18 months old border collies life! After 2 weeks under their care she is almost fully recovered from ibuprofen poisoning and I've got my happy little (naughty) Dotty back I literally cannot fault them. Thank you guys so muchRead Less

I would like to say a massive thank you to all the staff at Victoria Vets, but particularly Fiona. They provide an excellent service, and another level of care for your pet. The advice given, (not just about your pets) is second to none, and I can't stress enough how helpful everyone is. Thank you for your care and concern! I couldn't recommend Victoria Vets more, I rate them very highly, look at the star rating! That truly reflects how superb they are! Thank you for all your help, much appreciated, and Kizzie says thank you too. Read Less

We had to make the agonising decision to let our two older boxers, Max and Kim, go to sleep for the last time this last week. I would like to thank and praise Victoria Vets for their normal and out of ours service at this very hard time for our Family. Special thanks to Fiona Naden for caring for Max sympathetically to our wishes regarding his treatment and understanding those same wishes when Kim was diagnosed with the same condition. Also an extra massive thanks for the gorgeous card of sympathy received today, which has had me in floods of tears again!! Thank you. X Read Less

We normally see Fiona with our two dogs and she is fantastic with them . I always feel she has the dogs best interests at heart and will always give appropriate advice on any treatment needed . I have to say all the vets in this practice are superb though and the reception team are always friendly and professional . I would always recommend this vetinary practice to anyone who asks . Read Less

My Jack Russell bitch is 13 years old now and has had a very healthy life so far, so when I found a lump 3 weeks ago I feared the worst. I noticed it over a weekend and when I rang Monday morning she had an appointment with in the hour. She was listed for theatre before the end of the week and I'm pleased to say, she has fully recovered. I was really impressed with the first vet I saw. She gave me all the information to make an informed decision and was really kind to "Millie". I found all the other staff equally kind and helpful (vet nurses, reception and the last vet I saw for our final appointment). Wouldn't take my pets anywhere else. Thanks !! Read Less