I called first thing in the morning because my dog was in a lot of pain. They told me they couldn't see her until 5pm despite hearing her crying in the background. I called another vet and they told ... Read More
I called first thing in the morning because my dog was in a lot of pain. They told me they couldn't see her until 5pm despite hearing her crying in the background. I called another vet and they told me my vet had a duty of care to see an animal in pain. I called back and reminded them of this and they agreed to see me. When I got there I was the only customer and they were passive aggressive. This was after more than 10 years as a customer, in an emergency. Expect to be upsold on all treatments and talked down to. Read Less
Response from Ark Vets-Pinhoe
25 Aug 2024
Hi Andrew. I'm sorry to hear about your dog, but do you think you have the wrong practice as we have no clients called Farrington, and no-one recalls the situation you describe? I hope she is OK now. David
Justine May
9 Jan 2023
REPORT
I used Ark vets in pinhoe for the first time today, they were very kind, understanding and professional from the start. They did everything they could to help me and see me today and to help me with a... Read More
I used Ark vets in pinhoe for the first time today, they were very kind, understanding and professional from the start. They did everything they could to help me and see me today and to help me with a very sad situation. Thank you Read Less
Paul &sarah martin
1 Apr 2022
REPORT
Our dog Stanley wasn’t very well at all . David and his team were really helpful and caring Stanley is now back to his old self big thank you to ark vets for a friendly and excellent service.
Susan Grant
15 Jul 2018
REPORT
The best vets we have ever used have been with them many years now highly recommend
Jackie Spicer
30 May 2018
REPORT
Very friendly, considerate & thoughtful staff
kylie green
28 Apr 2018
REPORT
good service and friendly
Steve Pilkington
11 Apr 2018
REPORT
Great vets. Starting along my pup here after lots of research. These vets came highly recommended. Excellent friendly service so far.
Anna Warren
21 Mar 2018
REPORT
Ark Vets have always taken great over our two cats and th staff are lovely. We were especially grateful for David’s quick diagnosis of an over-active thyroid, resulting in a successful operation this ... Read More
Ark Vets have always taken great over our two cats and th staff are lovely. We were especially grateful for David’s quick diagnosis of an over-active thyroid, resulting in a successful operation this week. Everything was explained clearly and the after-care information was excellent. We know our cats are in safe hands and would recommend Ark Vets with no hesitation. Read Less
Stephanie Clarke
10 Feb 2018
REPORT
David, the vet, and the nurses and receptionist are knowledgeable and friendly. Small practice so the waiting room is usually nice and peaceful, which is great for pets that are a bit nervous. Rec... Read More
David, the vet, and the nurses and receptionist are knowledgeable and friendly. Small practice so the waiting room is usually nice and peaceful, which is great for pets that are a bit nervous. Recommended Read Less
Geena Olney
14 Oct 2017
REPORT
Ark have been exceptionally helpful with all our dogs. We work gundogs (also compete in agility) and need a sensible and honestly priced vet. David doesn't ever give meds when not required and always ... Read More
Ark have been exceptionally helpful with all our dogs. We work gundogs (also compete in agility) and need a sensible and honestly priced vet. David doesn't ever give meds when not required and always gives us options. He, and the whole practise, have been supportive, kind, sensibly priced and sympathetic approach. He has been amazing with help, advice and check ups on our litters. Would happily recommend them, why else would we travel past 7 other vets and 25 mile round trip?! 5* Read Less
Marion Bowers
31 May 2017
REPORT
Fantastic, helpful and friendly team. My dog Piggy loves it here! I highly recommend them
Lottie Wride
31 Jan 2017
REPORT
Small & personnel practice who make every effort to offer the best service that you will find anywhere for your pets. Would not hesitate to recommend. Staff are highly professional whilst also being v... Read More
Small & personnel practice who make every effort to offer the best service that you will find anywhere for your pets. Would not hesitate to recommend. Staff are highly professional whilst also being very kind & caring at sad & difficult times. Read Less
Emma Cayley
28 Jan 2017
REPORT
Amazing practice - always helpful and extremely pleasant.
Kay Kenyon
18 Dec 2016
REPORT
very welcome friendly vets always helpful and very warming to our cat moony
looked after him very well after his op
Charlotte Nicholls
31 Oct 2016
REPORT
Best vet I've visited. The staff are professional, helpful and welcoming. They genuinely love & care for your animals as they would their own. Thank you so much for making Bruno's experience with the ... Read More
Best vet I've visited. The staff are professional, helpful and welcoming. They genuinely love & care for your animals as they would their own. Thank you so much for making Bruno's experience with the vets a fanstic one Read Less
Claire Simmonds
11 Oct 2016
REPORT
Very friendly and helpful staff!! My dog actually loves to visit! Always helpful and always fits you in quickly. Would recommend to anyone!
Chris Gower
15 Aug 2016
REPORT
David is one of the most experienced small animal vets in Exeter. He is also one of the kindest vets, and in our recent experience with our guinea pigs, he has helped us immensely.
I cannot bestow a... Read More
David is one of the most experienced small animal vets in Exeter. He is also one of the kindest vets, and in our recent experience with our guinea pigs, he has helped us immensely.
I cannot bestow a higher praise on David and the team at Ark Vets. They don't have a social media account, so I couldn't mention them or make nice noises about them publicly, but this is the next best platform.
Through the problems we had been having with all our guinea pigs, he has been immensely supportive. He has given time to us as well as being incredibly thorough. If you need a vet in Exeter, this vet the the vet you need. Read Less
Leigh Painter
17 Nov 2015
REPORT
Nothing but utter love and care for your loved ones !!! Wouldn't go any where else for my dogs to be looked after !!! Nothing is too much from the reception to the vetinary care !!
Rachel Maddicks
25 Dec 2014
REPORT
Excellent, professional service. Friendly team. My pets are always in good hands. Highly recommend this practice :)
Joanne Simms
21 Oct 2014
REPORT
Had our first appointment here this week and can only say how impressed I was with the entire set up. All of the team are lovely and I think they genuinely care about your pets welfare ... Thanks for ... Read More
Had our first appointment here this week and can only say how impressed I was with the entire set up. All of the team are lovely and I think they genuinely care about your pets welfare ... Thanks for caring :-) Read Less
Sara-jayne Armitage
20 Oct 2014
REPORT
As a responsible, registered breeder I feel compelled to bring peoples attention to the poor service/negligence provided at this veterinary practice. Although I have not got any personal experience wi... Read More
As a responsible, registered breeder I feel compelled to bring peoples attention to the poor service/negligence provided at this veterinary practice. Although I have not got any personal experience with Ark Vets I feel I should share this. I breed English bull terriers and send them to their forever homes with every possible health check available. I had the pleasure to home a new boy to a previous customer in Exeter. I took my pups to my local vets for their first inoculation and full health check. The pups were all perfect. We were confident that they could go to their forever homes. Ace, went to his.When he did, his new owners took him to ark vets and he was examined by David Rudman. He concluded that ace had a 2/6 systolic heart murmur and also that he was overshot. He also commented on a skin complaint ace had and prescribed him anti biotics. Sadly aces owners decided to return him to us, causing an unnecessary amount of distress to them as they had small children. At the first opportunity we returned to our veterinary practice with ace upset and maybe a bit angry that they had, despite knowing that our livelihood depended on it, missed these issues. They immediately gave him the full check over. He passed with flying colours. We got the three veterinary practitioners on duty to check just in case. Absolutely no detection of a heart murmur! Very happy with the mouth development ( the bull terriers head grows rapidly and changes shape completely so for a vet to comment on this before six months is very unusual.). Also they concluded that the skin condition/rash ace was probably an allergic reaction. They did express their concerns that ace had been prescribed Rilexine at his young age with out proper diagnosis, when he required antihistamines and is now doing fantastic. I believe that my veterinary practice has been in touch with ark vets to resolve this matter. I would personally advise David Rudman to research his breeds. Cost not only us, but our friends in monitary terms, but also emotionally. Avoid at all costs!!!!!!.Read Less
Christian Samuel
7 Apr 2014
REPORT
Just been to register bob and i got to say very helpful and friendly staff they seem to go out of there way to help you and give you the very best advice
Duncan Wood
22 Feb 2014
REPORT
A great service, both professional & approachable. David & Becci always take care to explain what is happening and what the options. They are very supportive at the most difficult moments!
karen richards
14 Nov 2013
REPORT
I previously belonged to Crane & Moore vets in heavitree. I was with them for several years and was always happy with the service they provided. They then became City Vets and I felt they lost that 'p... Read More
I previously belonged to Crane & Moore vets in heavitree. I was with them for several years and was always happy with the service they provided. They then became City Vets and I felt they lost that 'personal touch' and seemed more interested in making money then anything else. In my search for another vet, I found Ark vets and took my dog to see them. My dog had a lot of problems, he was very unpredictable, did not like being handled, and was a challenge to say the least.. I was amazed at how patient and caring David was with my dog, and how willing he was to spend extra time with him trying to gain his trust. I was so impressed that within weeks I registered ALL of my animals with David. I have been with Ark vets for a few years now and I always get a very warm and friendly welcome from them all, as do my animals. Their service is second to none, they provide that personal touch that so many vets are lacking these days.You are always greeted with a genuine smile, your pets are always greeted with a pat on the head and a tasty treat. If you're looking for a veterinary practice that has your pets best interests at heart, then look no further. Read Less
Sue-Terry Cole
5 Nov 2013
REPORT
Brilliant service David took the trouble to find a cure for my lurcher Chad he has had problems with back and front paws for nearly two years on and off and nothing or no vet seemed to know the an... Read More
Brilliant service David took the trouble to find a cure for my lurcher Chad he has had problems with back and front paws for nearly two years on and off and nothing or no vet seemed to know the answer after only two visits he was given the right treatment and is now a very happy dog again , thanks only to David who took the time and care to find out what Chads problem was . I will certainly recommend arc vets to all my friends . Very friendly staff. Read Less
I called first thing in the morning because my dog was in a lot of pain. They told me they couldn't see her until 5pm despite hearing her crying in the background. I called another vet and they told ... Read More
I called first thing in the morning because my dog was in a lot of pain. They told me they couldn't see her until 5pm despite hearing her crying in the background. I called another vet and they told me my vet had a duty of care to see an animal in pain. I called back and reminded them of this and they agreed to see me. When I got there I was the only customer and they were passive aggressive. This was after more than 10 years as a customer, in an emergency. Expect to be upsold on all treatments and talked down to. Read Less
Response from Ark Vets-Pinhoe
25 Aug 2024
Hi Andrew. I'm sorry to hear about your dog, but do you think you have the wrong practice as we have no clients called Farrington, and no-one recalls the situation you describe? I hope she is OK now. David
Justine May
9 Jan 2023
REPORT
☆☆☆☆☆
REPORT
I used Ark vets in pinhoe for the first time today, they were very kind, understanding and professional from the start. They did everything they could to help me and see me today and to help me with a... Read More
I used Ark vets in pinhoe for the first time today, they were very kind, understanding and professional from the start. They did everything they could to help me and see me today and to help me with a very sad situation. Thank you Read Less
Paul &sarah martin
1 Apr 2022
REPORT
☆☆☆☆☆
REPORT
Our dog Stanley wasn’t very well at all . David and his team were really helpful and caring Stanley is now back to his old self big thank you to ark vets for a friendly and excellent service.
Susan Grant
15 Jul 2018
REPORT
☆☆☆☆☆
REPORT
The best vets we have ever used have been with them many years now highly recommend
Jackie Spicer
30 May 2018
REPORT
☆☆☆☆☆
REPORT
Very friendly, considerate & thoughtful staff
kylie green
28 Apr 2018
REPORT
☆☆☆☆☆
REPORT
good service and friendly
Steve Pilkington
11 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great vets. Starting along my pup here after lots of research. These vets came highly recommended. Excellent friendly service so far.
Anna Warren
21 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Ark Vets have always taken great over our two cats and th staff are lovely. We were especially grateful for David’s quick diagnosis of an over-active thyroid, resulting in a successful operation this ... Read More
Ark Vets have always taken great over our two cats and th staff are lovely. We were especially grateful for David’s quick diagnosis of an over-active thyroid, resulting in a successful operation this week. Everything was explained clearly and the after-care information was excellent. We know our cats are in safe hands and would recommend Ark Vets with no hesitation. Read Less
Stephanie Clarke
10 Feb 2018
REPORT
☆☆☆☆☆
REPORT
David, the vet, and the nurses and receptionist are knowledgeable and friendly. Small practice so the waiting room is usually nice and peaceful, which is great for pets that are a bit nervous. Rec... Read More
David, the vet, and the nurses and receptionist are knowledgeable and friendly. Small practice so the waiting room is usually nice and peaceful, which is great for pets that are a bit nervous. Recommended Read Less
Geena Olney
14 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Ark have been exceptionally helpful with all our dogs. We work gundogs (also compete in agility) and need a sensible and honestly priced vet. David doesn't ever give meds when not required and always ... Read More
Ark have been exceptionally helpful with all our dogs. We work gundogs (also compete in agility) and need a sensible and honestly priced vet. David doesn't ever give meds when not required and always gives us options. He, and the whole practise, have been supportive, kind, sensibly priced and sympathetic approach. He has been amazing with help, advice and check ups on our litters. Would happily recommend them, why else would we travel past 7 other vets and 25 mile round trip?! 5* Read Less
Marion Bowers
31 May 2017
REPORT
☆☆☆☆☆
REPORT
Fantastic, helpful and friendly team. My dog Piggy loves it here! I highly recommend them
Lottie Wride
31 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Small & personnel practice who make every effort to offer the best service that you will find anywhere for your pets. Would not hesitate to recommend. Staff are highly professional whilst also being v... Read More
Small & personnel practice who make every effort to offer the best service that you will find anywhere for your pets. Would not hesitate to recommend. Staff are highly professional whilst also being very kind & caring at sad & difficult times. Read Less
Emma Cayley
28 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Amazing practice - always helpful and extremely pleasant.
Kay Kenyon
18 Dec 2016
REPORT
☆☆☆☆☆
REPORT
very welcome friendly vets always helpful and very warming to our cat moony
looked after him very well after his op
Charlotte Nicholls
31 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Best vet I've visited. The staff are professional, helpful and welcoming. They genuinely love & care for your animals as they would their own. Thank you so much for making Bruno's experience with the ... Read More
Best vet I've visited. The staff are professional, helpful and welcoming. They genuinely love & care for your animals as they would their own. Thank you so much for making Bruno's experience with the vets a fanstic one Read Less
Claire Simmonds
11 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Very friendly and helpful staff!! My dog actually loves to visit! Always helpful and always fits you in quickly. Would recommend to anyone!
Chris Gower
15 Aug 2016
REPORT
☆☆☆☆☆
REPORT
David is one of the most experienced small animal vets in Exeter. He is also one of the kindest vets, and in our recent experience with our guinea pigs, he has helped us immensely.
I cannot bestow a... Read More
David is one of the most experienced small animal vets in Exeter. He is also one of the kindest vets, and in our recent experience with our guinea pigs, he has helped us immensely.
I cannot bestow a higher praise on David and the team at Ark Vets. They don't have a social media account, so I couldn't mention them or make nice noises about them publicly, but this is the next best platform.
Through the problems we had been having with all our guinea pigs, he has been immensely supportive. He has given time to us as well as being incredibly thorough. If you need a vet in Exeter, this vet the the vet you need. Read Less
Leigh Painter
17 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Nothing but utter love and care for your loved ones !!! Wouldn't go any where else for my dogs to be looked after !!! Nothing is too much from the reception to the vetinary care !!
Rachel Maddicks
25 Dec 2014
REPORT
☆☆☆☆☆
REPORT
Excellent, professional service. Friendly team. My pets are always in good hands. Highly recommend this practice :)
Joanne Simms
21 Oct 2014
REPORT
☆☆☆☆☆
REPORT
Had our first appointment here this week and can only say how impressed I was with the entire set up. All of the team are lovely and I think they genuinely care about your pets welfare ... Thanks for ... Read More
Had our first appointment here this week and can only say how impressed I was with the entire set up. All of the team are lovely and I think they genuinely care about your pets welfare ... Thanks for caring :-) Read Less
Sara-jayne Armitage
20 Oct 2014
REPORT
☆☆☆☆☆
REPORT
As a responsible, registered breeder I feel compelled to bring peoples attention to the poor service/negligence provided at this veterinary practice. Although I have not got any personal experience wi... Read More
As a responsible, registered breeder I feel compelled to bring peoples attention to the poor service/negligence provided at this veterinary practice. Although I have not got any personal experience with Ark Vets I feel I should share this. I breed English bull terriers and send them to their forever homes with every possible health check available. I had the pleasure to home a new boy to a previous customer in Exeter. I took my pups to my local vets for their first inoculation and full health check. The pups were all perfect. We were confident that they could go to their forever homes. Ace, went to his.When he did, his new owners took him to ark vets and he was examined by David Rudman. He concluded that ace had a 2/6 systolic heart murmur and also that he was overshot. He also commented on a skin complaint ace had and prescribed him anti biotics. Sadly aces owners decided to return him to us, causing an unnecessary amount of distress to them as they had small children. At the first opportunity we returned to our veterinary practice with ace upset and maybe a bit angry that they had, despite knowing that our livelihood depended on it, missed these issues. They immediately gave him the full check over. He passed with flying colours. We got the three veterinary practitioners on duty to check just in case. Absolutely no detection of a heart murmur! Very happy with the mouth development ( the bull terriers head grows rapidly and changes shape completely so for a vet to comment on this before six months is very unusual.). Also they concluded that the skin condition/rash ace was probably an allergic reaction. They did express their concerns that ace had been prescribed Rilexine at his young age with out proper diagnosis, when he required antihistamines and is now doing fantastic. I believe that my veterinary practice has been in touch with ark vets to resolve this matter. I would personally advise David Rudman to research his breeds. Cost not only us, but our friends in monitary terms, but also emotionally. Avoid at all costs!!!!!!.Read Less
Christian Samuel
7 Apr 2014
REPORT
☆☆☆☆☆
REPORT
Just been to register bob and i got to say very helpful and friendly staff they seem to go out of there way to help you and give you the very best advice
Duncan Wood
22 Feb 2014
REPORT
☆☆☆☆☆
REPORT
A great service, both professional & approachable. David & Becci always take care to explain what is happening and what the options. They are very supportive at the most difficult moments!
karen richards
14 Nov 2013
REPORT
☆☆☆☆☆
REPORT
I previously belonged to Crane & Moore vets in heavitree. I was with them for several years and was always happy with the service they provided. They then became City Vets and I felt they lost that 'p... Read More
I previously belonged to Crane & Moore vets in heavitree. I was with them for several years and was always happy with the service they provided. They then became City Vets and I felt they lost that 'personal touch' and seemed more interested in making money then anything else. In my search for another vet, I found Ark vets and took my dog to see them. My dog had a lot of problems, he was very unpredictable, did not like being handled, and was a challenge to say the least.. I was amazed at how patient and caring David was with my dog, and how willing he was to spend extra time with him trying to gain his trust. I was so impressed that within weeks I registered ALL of my animals with David. I have been with Ark vets for a few years now and I always get a very warm and friendly welcome from them all, as do my animals. Their service is second to none, they provide that personal touch that so many vets are lacking these days.You are always greeted with a genuine smile, your pets are always greeted with a pat on the head and a tasty treat. If you're looking for a veterinary practice that has your pets best interests at heart, then look no further. Read Less
Sue-Terry Cole
5 Nov 2013
REPORT
☆☆☆☆☆
REPORT
Brilliant service David took the trouble to find a cure for my lurcher Chad he has had problems with back and front paws for nearly two years on and off and nothing or no vet seemed to know the an... Read More
Brilliant service David took the trouble to find a cure for my lurcher Chad he has had problems with back and front paws for nearly two years on and off and nothing or no vet seemed to know the answer after only two visits he was given the right treatment and is now a very happy dog again , thanks only to David who took the time and care to find out what Chads problem was . I will certainly recommend arc vets to all my friends . Very friendly staff. Read Less
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