Our cats Belle and Ella have been here a few times over the past couple of years and we have seen Ed, Lily and Caroline. All of them are excellent as are the receptionists and nurses. There is always help over the telephone and we have been very happy with the treatment both our cats and we have recieved. Read Less

Our dwarf hamster Squish had a large, malignant tumour removed at Heavitree City Vets. The staff were kind, compassionate and delivered excellent care and information throughout the treatment process. Squish has now fully recovered and is back to her normal self! We would recommend City Vets to anyone with Exotic pets. Thank you to Olivia for saving our little hamsters life. Kind Regards, Joanna and Sam. Read Less

If you have rabbits or other small mammals, Livia needs to be your vet! She is absolutely fantastic and is the first vet I've experienced who doesn't make me feel like they are less important than cats and dogs. My two bunnies (Misfit & Marbles) and me are very grateful to have Livia in Exeter. The reception staff are great too, always very pleased with the service. Read Less

Being new to the area, we were really confused to who to take our rabbit to. We rung at about 09:45am and were told we could have an appointment for 12:00pm. We were warned that the 'exotic pet specialist' was not in today, however she would only be a phone call away if needed. On arrival we were seen within 5 minutes by Caroline, who tended to Xena (Our rabbit). She was very friendly and professional, we were very happy with how Xena was complimented and she was in great hands with Caroline. We were in and out within 25 minutes with a massive weight off our shoulders and thankful we found a great vet within 25mins drive too. We are really thankful and we look forward to use your services again and again, knowing she is getting the best care. Kindest Regards, Bryan, Kelly & Xena. Read Less

Took Neville the kitten in to have him castrated. Unfortunately this was not as simple as normal as one testicle was undescended and he needed additional surgery to remove it. The vets and nurses have been brilliant in their care of him and reassurance for me and told me that if left untreated it could have become a tumour so very glad to have had their care. He was very scared but they have been very gentle and he is looking much better. Read Less

I had my first visit at Heavitree City vets yesterday with my terrified dog and the care given to me and the dog was excellent from the reception staff right through to the vet. I can not praise them enough. extra time was given for her appointment due to her nerves, I have been offered to keep going back to 'visit' just to show my dog around and to build her confidence, the vet explained my dogs condition to me in depth with no feeling I had to get out quick. Having recently moved from a practice because they didn't have a hospital and city vets does I can say they went above and beyond what I expected. Read Less

This is the best vets I've ever had! The reception staff, nurses and vets are all lovely people and their calm caring attitudes make my nervous puppy Hebe feel safe. To know I can get all her health needs met in one place puts my mind at great ease. Thank you all for your patience and kindness. I would highly recommend City vets Heavitree practice to any pet owner :) Read Less

First rate treatment was given to my dog Ruby when we took her to City Vets on New Years Day. Sarah the vet on duty was amazing she was so calm and swiftly sorted out my dog so she was able to come home later that day.Our dog is elderly with poor sight and can be very timid and frightened I couldn't believe how relaxed she was when we collected her that evening. We have been going to City Vets for many years and are always amazed at the lastest diagnostic equipment for the welfare of our animals. Heartfelt thanks x Read Less

We needed an EU Pet Passport for travel between UK and USA. The staff at Heavitree were great!! Very kind and helpful and guided us through the whole process to a successful conclusion. Many thanks, Michael, Roseanna and Nemo Read Less

We were referred by our vet, to see Livia, the exotics specialist, as our degu was very poorly. The reception staff were very helpful, and there's a "quiet area" in the waiting room for small animals. Livia was amazing; the love, concern and care she showed our little lad was wonderful. I highly recommend them all. Read Less

I have been taking my cats to the Heavitree branch for about four years, after a couple of distressing experiences with another vet. The front desk staff, nurses, and vets are all really nice people and care about the animals they treat. I mainly see Sean; he is really knowledgeable and kind and discusses my cats' health with me without being in the least bit patronising. I recently met Nigel, who works there on some weekends; he is a very kind man, was very thorough during the consultation, and genuinely seemed to care about my cat's health. The cardiologist who comes to the practice is also compassionate, kind, and caring. One of my cats needed a heart scan recently and I was really worried and hadn't slept the night before; she made a point of ringing me a soon as she could to let me know the results and explained them thoroughly (drawing diagrams of the heart to show me exactly what was happening) when I went to collect my cat. The most impressive thing for me is that they don't take your pet away to do things like taking blood (I always wondered whether my previous vet was doing something they would rather I didn't see, and sadly, later found out that this was the case when they took blood from my cat and things went wrong). The same cat has to have regular blood tests now, and the last time she had blood taken, I held her while Sean took blood, and she was relaxed and calm during the procedure. She has been quite nervous about going to the vet since the experience at my previous vet, so this meant a lot to me. I absolutely recommend City Vets without reservation! If they did people as well as animals, I'd be happy to be treated by them! Read Less

This veterinary practice comes highly recommended by Herbie (the Lab) and Rocco (the Jack Russell)! Herbie needed an op on his foot which required daily visits for about 6 weeks due to extremely muddy bandages ;-) The staff were absolutely fantastic and made him feel right at home....so much so, that fame almost went to his head with all the attention he received in the waiting room! :-) We could not have asked for a more helpful and genuinely caring, team of professionals! Read Less