I've been a client of Quarry House Vets since the early 70s and in that time have had 4 cats and 5 dogs cared for by their staff. They've always been extremely friendly and professional and I've never had cause to say anything bad about them. They are extremely helpful and have saved one of my cats and two of my dogs lives and well as tending to all their routine needs which keep them healthy. I cannot recommend highly enough. Read Less

Only giving a one star as its the minimum you can give, quite frankly that's still too good! Disgusting services from start to finish, only interested in how much money you have before they start treatment. My dog was seriously ill vomiting blood and bloody diarrhea. The vet could barely speak English or understand me told me she would be fine wasn't in pain and palmed me off with some over priced dog food and some paste and told me to starve her for a further 24 hours, after she had already been ill and off food for 4 days, barely able to hold fluid and lost weight. I was charged £90 for the privilege. A few hours later I called back to say I didn't feel satisfied with my earlier appointment and was told if I was that concerned I should take her back and they would admit her do x rays, bloods, put her on a drip and catheter but it would be expensive and unless I had minimum £300 before treatment they wouldn't even see her. (even though we've been with them 5 years, and had they treated her earlier, I wouldn't have needed to take her back!! or be looking at inflated fees for emergency!!) when arguing this and asking if they had a duty of care, he told me yes I can put her to sleep! I decided to take her to another vets, they provided an excellent service with my dogs health and comfort a priority, they treated my dog, anti biotics, PAIN RELIEF, and anti sickness injection to hold down the medication. even with an out of hours fee my total bill was £89 still cheaper than the earlier pointless visit to Quarry House. Needless to say I registered with the new vets and wouldn't take any pet back to Quarry house if it was the last practice on the planet. The ultimate joke through all of this, is today I received an invoice of £231.61 for treatment she never even had as I never took her there to be treated! Read Less

Disgusting, a truly terrible service after 5 years of being registered same address phone number was basically told unless I could stump up a stupid amount of money for an emergency appointment they wouldn't see or treat my dog, unless it was to put her down as that is their only duty of care to end suffering!! I appreciate that they have to earn a living and everything costs but totally outrageous pricing and wouldn't have been necessary had she been treated appropriately in the beginning!! Read Less

I just wanted to express my gratitude to everyone for looking after Kev my Collie Cross for the past 16 years. Kev was a happy dog who loved life, and at Quarry House Veterinary Centre he always received first rate medical treatment and it was given to him with great care and affection. At all times I was kept well informed about his treatments and medications, and I felt confident in each member of the friendly, respectful and highly professional staff. Thanks to you all, Colin Read Less

Thanks to the incompetence of the staff at this vets we can't have our baby back home. Animals are just animals to some people but to me and my family they are part of us! We had star for 10 years! After her being found on the tip as a kitten we looked after her and she grew into the most beautiful cat ever! Unfortunately she had to be put to sleep just before new year but thansk to these arseholes we won't be having her ashes returned as they made a MISTAKE and requested she be cremated as a multiple even though they were well aware that we wanted her cremated on her own with her ashes returned to us in a pouch! But we dont get this because of a mistake! Absolutely disgusting! They way my mum was spoken to aswell was completely disrespectful! I will not ever use this vets again and I will definitely not recommend it to anybody! Read Less

Misconduct and incompetence After a family cat of over 10 yrs took a sudden turn for the worse and required emergency medical attention, my mum having not long lived in the area took our beloved pet to quarry house vets in Torquay. Sadly our little princess had to be put to sleep- my mum paid for a single cremation service, for our babies ashes to come back in a beautiful pouch, having waited a couple of weeks over the xmas period we allowed them extra time before having to contact them to find out where her ashes are and when we could expect them to be returned. Much to our horror we had complete disheartening news from the vetinary manager that there had been a terrible mistake, and our pet had been cremated as a multiple and no ashes were to be returned. Not only is this absolutely heartbreaking for our family it's complete neglect and incompetence on the surgerys behalf. Whilst trying to deal with this heart rendering news my mum has also been spoken to with complete disrespect by manager and receptionistRead Less

I have been with Quarry house now for over 15 years and have always received the most wonderful service. This was again proved when late last night, 10.30 Xmas eve I called the surgery worried about my dog. Marcus and Athina came out straight away and met me so he could examine and prescribe the correct treatment. I have never been let down by them and they have always been there when I need them. Read Less

Really bad. I swapped my animals over to quarry house as I heard they had an excellent exotic vet on site. A few weeks after my gerbil collapsed in front of me so I phoned the vets to get an emergency appointment. I was on the phone for over 15 mins waiting for someone to pick up which they never did. Eventually I had to phone another vets who picked up right away and treated my gerbil immediately. Unfortunately she passed away. I'm disgusted at the fact I tried to ring 3 times and it just kept ringing and ringing. Would not recommend. Read Less