Great support staff and nurses but Henry, the vet, is incompetent with a serious lack of empathy. Our dog has lymphoma and when she was diagnosed he gave us limited treatment options and information and was suggesting that it may not be worth treating. After consulting multiple other vets who all offered near identical advise, support and detailed treatment plans she has been with us for a year since diagnosis with a good quality of life. Whilst these things are never certain and professional options can differ, every other opinion we got was to treat and the difference in quality of care, competence, as well as the basic conpassion you would expect from a person that you entrust with a life between Henry Feilden and other treatment providers was stark. Read Less