It comes with great regret that I am having to write this letter to you. I would like to make a formal complaint against the Chickerell Surgery. No doubt the staff in the surgery will be putting there points across to you. Here goes! I phoned up approximately 4 weeks ago and made an appointment with your receptionist for Saturday 27th of January at 11.15 to see the lady that deals with grooming of cats. I needed my Persian cat washed, groomed and trimmed. I was informed that the appointment would cost either £35.00 if not anesthetized or £90.00 if I would like him anesthetized. I opted for him to be asleep so not to traumatize him. The receptionist was fine with this and booked me in. Not mentioning anything about having to contact the lady direct or that there would need to be a pre health check first! I arranged a day off work to be able to make the appointment. On the day I even phoned in the morning to confirm that the appointment was still okay to go ahead as I had booked so far in advance. I was informed no problem all okay. When I arrived at your surgery the lady sat at the desk on the dog side did not even acknowledge me so I stood there for a few minutes until another lady came out a signed me in. Your staff were not at all welcoming! I was called into my appointment by a lady who looked like a veterinary which I was surprised by. On entering the room the lady asked what needed cutting of. I replied I haven’t come here for you to just trim a few knots, I have arranged for him to be washed, trimmed and generally tidied up. She then replied I am not a groomer, which I did suspect! I explained that I had made the appointment for a groomer not a vet! She knew nothing about it and said that I was supposed to contact the groomer myself. What would be the point in that. Why would I phone her when your receptionist had confirmed the appointment with me. It seems that your receptionist did not know what she was doing. Not only have I lost a whole days wage but I starved my poor cat all night and morning as I thought he was going to be anesthetized. Then he was traumatized by having to travel there and back in a carrier for no reason!! You can imagine how frustrated, annoyed and disappointed I am. After sending this letter to their customer service team, the lady said all we can do is offer an apology and learn from our mistakes!! Read Less

Superb vets. Have been with this practise since we moved into the area in 1979. Have gone through change of owners and vets obviously through the years but have always been pleased with the care for our wide range of animals over the years. Now,with all the vets and and lovely,happy and caring staff ,our vet visiting experiences couldnt be bettered. Thankyou all in Weymouth and Dorchester. Read Less

Just changed to this practice and our first visit yesterday was very relaxing, stressfree and Pablo the vet was very friendly,professional & thorough in his examination of our large Gsd dog, much to our amazement Duke our dog was happy for him to stroke him an check him over, a first in our Dogs history.We came out wishing we'd moved to Dave Cumber years ago. This new site they've moved to is state of the art , good size waiting area too.Excellent isn't a good enough word. Read Less

We've been with the Fielding and Cumber [now Dave Cumber] Vets for over forty years with dogs, cats and a cockatiel. The kindness shown on 'our sad day' some years ago was wonderful. We are very satisfied with the service. Colin Cade Read Less

Painfully slow! Appointment at 3pm for a 2nd booster (which took all of 30 seconds) -Didn't get seen until 3.50 so as we turned up early (would have been rude to turn up late) we spent best part of an hour waiting with no explanation until I saw the nurse who said there was a mix up with appointment times. They could have rung me, I would have come later. Good with animals. Organisation - not so much! Read Less