Grove Lodge
Brighton, East Sussex
General Info
As well as 1st opinion consultations for all your small animals' needs at our Veterinary Hospital and at any of our 6 branches, we offer veterinary referrals for acupuncture, cardiology, dentistry, dermatology, endoscopy, exotics, feline medicine, laparoscopy, medicine, ophthalmology, orthopaedic surgery, physiotherapy, small animal surgery and ultrasonography.
Our 24 hour emergency vet and hospitalisation service is available 365 days a year. Inpatient care is of the utmost importance at Grove Lodge Vets. When your pet is in our care, our qualified and experienced veterinary and nursing teams are constantly monitoring their wellbeing. We are fortunate enough to be able to provide 24-hour nursing and veterinary care with a minimum of two nurses and a dedicated night vet on the premises at our Hospital in Worthing at all times caring for our inpatients.
We aim to keep you informed and updated of your pet's progress in the Hospital as much as possible. The vet in charge of the inpatients in the Hospital will phone you daily between 12 noon and 2 pm. To help those of you who are keen to get an early update we are able to provide a brief and personalised text update between 9 am and 10 am if you provide your mobile phone number.
Our 24 hour emergency vet and hospitalisation service is available 365 days a year. Inpatient care is of the utmost importance at Grove Lodge Vets. When your pet is in our care, our qualified and experienced veterinary and nursing teams are constantly monitoring their wellbeing. We are fortunate enough to be able to provide 24-hour nursing and veterinary care with a minimum of two nurses and a dedicated night vet on the premises at our Hospital in Worthing at all times caring for our inpatients.
We aim to keep you informed and updated of your pet's progress in the Hospital as much as possible. The vet in charge of the inpatients in the Hospital will phone you daily between 12 noon and 2 pm. To help those of you who are keen to get an early update we are able to provide a brief and personalised text update between 9 am and 10 am if you provide your mobile phone number.
Team
Carla Costa
Veterinarian
Lucy Hartwell
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sarah Knight
23 Dec 2020
REPORT
Have used Grove Lodge for over 20 years, wouldn't go anywhere else. The whole team are wonderful cannot praise them all enough. My furbaby Cindy had op there yesterday and again knew she was in good h...
Have used Grove Lodge for over 20 years, wouldn't go anywhere else. The whole team are wonderful cannot praise them all enough. My furbaby Cindy had op there yesterday and again knew she was in good hands. Would highly recommend
William Johnston
7 Nov 2018
REPORT
Once upon a time I would have given four stars. I can just scrape 3 today. Why?
The good points:
Reception staff are lovely, and seem genuinely to love animals. If an animal of mine broke a leg or n...
Once upon a time I would have given four stars. I can just scrape 3 today. Why?
The good points:
Reception staff are lovely, and seem genuinely to love animals. If an animal of mine broke a leg or needed surgery for something like rotting teeth, I think I would still use them. For things that are essentially mechanical they have the equipment, efficiency and expertise.
For anything else, probably not.
They used to have a monthly visit from Tim Couzens, a homoeopathic vet who is based in East Hoathley. I understand that there has been a change of management, and that the new management decided to axe the service as a policy decision. A lousy choice, since, whatever anyone thinks about homoeopathy, Tim is simply a superb vet.
My dog recently had sores on his feet. I was reasonably sure that there was a foreign body in there and said so every time I visited. I finally realised that there was a grass seed which had been making its way through the foot. The treatments the animal had been receiving had all been aimed at getting the sores to close. They actually needed to be encouraged to open and discharge. Once I realised that and adjusted his treatment accordingly, the wounds healed within two weeks. I then had to deal with building up the stamina of an elderly dog who had lacked proper exercise for four months.
It's not that the vet in question didn't care; just that they lacked the intuitive qualities which would have helped the dog to heal much quicker. It is these qualities that the vet they have effectively sacked has in bucket-loads.
Amy Heckle
8 May 2018
REPORT
Our 21 year old beautiful cat Pippa was cared for by this wonderful vets. The treatment was exceptional and the sad end was dealt with kindness and compassion. Thanks to all the staff.
Ashley Bambrough
17 Mar 2018
REPORT
The staff at Grove Lodge Vets always greet me with a smile, deal with my concerns about my dog promptly and give me good, sound advice! The practice is always clean and welcoming.
Sinead Holmes
13 Mar 2018
REPORT
Avoid these rip off 'vets' like the plague!!! Rude vet, who didn't bother to check our dog and was too lazy to make a diagnosis, but had the audacity to charge extortionate fees by using guesswork as...
Avoid these rip off 'vets' like the plague!!! Rude vet, who didn't bother to check our dog and was too lazy to make a diagnosis, but had the audacity to charge extortionate fees by using guesswork as to what antibiotic to prescribe him
Also, it's a rare known fact that medication does NOT have to be dispensed in the vets. Ask for the prescription and get it online yourself. For the antibiotic they prescribed at £65 the first time, it was £29 online.
They also did nothing to rectify the problem when I made a high level complaint. Bottom Line, they don't care, are a money making machine with extortionate 400% mark up on products and our dog still suffered due to lack of care.
Avoid avoid avoid!
Fred Allen
18 Feb 2018
REPORT
This is the best vets in brighton.... They really look after your animals and make you feel at ease.... 5 stars
kester hougham
20 Oct 2017
REPORT
Always full of smiles from the reception and the practise is so clean. They explain things to you very clear and I'm very happy to say grove lodge is the best vet for my cats. I'd highly recommended g...
Always full of smiles from the reception and the practise is so clean. They explain things to you very clear and I'm very happy to say grove lodge is the best vet for my cats. I'd highly recommended grove lodge espeicly the pet care plan which is a big help when you have no cash at the time! Well done grove lodge. Have already recommended you to others ⭐⭐⭐⭐⭐
Kathryn Austin
23 Jan 2017
REPORT
Absolute Superstars, between Heene Road and Grove Lodge we've got our Barney back. It really could of been a very different story had they not been so dedicated and thorough. Well worth the price paid...
Absolute Superstars, between Heene Road and Grove Lodge we've got our Barney back. It really could of been a very different story had they not been so dedicated and thorough. Well worth the price paid to get our boy back. Thank you
Scott Heckle
8 Jan 2017
REPORT
Lovely vets who have been looking after my cat for the last 14 years.
Julie Wratting
23 Dec 2016
REPORT
Took my little boys pet Pygmy hedgehog last Saturday, have no complaints they were all so lovely, professional and although we had to,have him put to sleep,the vet spent a long time explaining to my l...
Took my little boys pet Pygmy hedgehog last Saturday, have no complaints they were all so lovely, professional and although we had to,have him put to sleep,the vet spent a long time explaining to my little boy what was going to happen and how! So nicely done! Helped him a lot!
Lisa Jordan
21 Dec 2016
REPORT
Thanks to all the Vets and Staff at Anderson Moores veterinary specialist and Grove Lodge for looking after Amber from the Jordan family wishing you a Merry Xmas and Happy New Year xx
Dee Wasielewska
15 Dec 2016
REPORT
I had some problems with the previous vet my cat was registered with so I left them and came to Grove Lodge Vets. I am delighted. Not only do they know what they're doing but also the staff is truly a...
I had some problems with the previous vet my cat was registered with so I left them and came to Grove Lodge Vets. I am delighted. Not only do they know what they're doing but also the staff is truly amazing. I highly recommend Lucy Hartnell - she took a really good care of my Sphynx. She was the first veterinarian who actually took her time to listen to what I had to say as an owner and really understood the issue I came to her with. Her attitude and willingness to help is to be applauded. This is what I call a good, dedicated veterinarian. I also recommend Carla Cruz who's super sweet, knowledge and great at what she does. Oh, and the receptionist is so lovely! Out of all of the vets I dealt with in Brighton, this is the best place I found. 10/10 points. Love you guys!
Oliver Woodard
7 Oct 2016
REPORT
The old saying 'wolf in sheep's clothing' springs to mind when dealing with this veterinary concern! On the one hand, your first contact [in person] with them is all sweetness and light and they prom...
The old saying 'wolf in sheep's clothing' springs to mind when dealing with this veterinary concern! On the one hand, your first contact [in person] with them is all sweetness and light and they promise you the moon, tell you this and that and every thing they will do for you!!! But when it comes time to put things into practice in the cold light of day, all you really get is a Stone Cold Reception, Bad Attitude followed by Lame Excuse after Lame Excuse? Then trying to contact them by phone is at best a nightmare and should you manage to (eventually) get through and speak to one of the most unhelpful members of staff going ... [this is talking about their Worthing Branch] you get spoken to by acid tongued staff members who then takes great delight in trying to make you feel guilty for disturbing them as 'they are all so busy and have better things to do than waste that time answering your silly concerns over the phone'! ... REALLY!!! If I was so inclined - anyone who spoke and dealt with my wife in the way they have over a sick animal - I'd be straight round there and right up in their face ... and not in a pleasant way!!! [ It's just lucky I'm trained to resist such urges when dealing with such low class members of our society? ] So be warned ... they are all about Money over Service, as long as the fee's keep rolling in, their happy and as long as THEY are happy then that's OK. And there was me thinking it was supposed to be about the animals (our pets) and the customers (us)? How wrong was I! :(
Stephanie Haines
5 Oct 2016
REPORT
Had to take my cat Blondie to the out of hours due to noticing a nasty weeping sore around her neck. She was seen promptly and the vet was brilliant. Gave her everything she needed from anti biotics ...
Had to take my cat Blondie to the out of hours due to noticing a nasty weeping sore around her neck. She was seen promptly and the vet was brilliant. Gave her everything she needed from anti biotics to steroids and clearly explained the dosage to me so I could care for her properly at home. I highly recommend them!
Sally Glover
3 Oct 2016
REPORT
Grove lodge staff need to be more polite with people who rescue animals hot on the road and at least give them updates when requested and not be told once animals handed over u loose the rights to inf...
Grove lodge staff need to be more polite with people who rescue animals hot on the road and at least give them updates when requested and not be told once animals handed over u loose the rights to information! What are they hiding! !
Kate Roberts
17 Aug 2016
REPORT
A big Thankyou to the staff at the west Worthing branch for seeing us so quickly. They took care of my very grumpy cat who didn't like have her wounds treated. They all worked together to get her sort...
A big Thankyou to the staff at the west Worthing branch for seeing us so quickly. They took care of my very grumpy cat who didn't like have her wounds treated. They all worked together to get her sorted quickly. Sorry about all the noise she was making.
Y Boote
7 Aug 2016
REPORT
200 to X-Ray a Jack Russell's leg? My other half can get a mobile X-Ray bought to her horse in a field for half of that. 40 to put a dressing on a small leg? 70 for an emergency appointment when they...
200 to X-Ray a Jack Russell's leg? My other half can get a mobile X-Ray bought to her horse in a field for half of that. 40 to put a dressing on a small leg? 70 for an emergency appointment when they have a vet in the premises during open hours. Told to pick dog up at 6:30 and they were still mucking about at 7:10 as the dressing that cost 40 had slipped off. This place doesn't care about animals it cares about profit and ripping people off. Some of the staff were ok but most were clueless. I don't care about spending money if my dog needs help, but I do care about value for money. Rip off merchants. Avoid at all (over inflated) costs
KB D
5 Aug 2016
REPORT
Really nice staff and friendly vets
Kim Czaja
31 Jul 2016
REPORT
I think grove lodge are very unprofessional, my parents took their puppy to grove lodge and he was diagnosed with a heart condition, as my parents didn't have insurance the nurse told them that maybe ...
I think grove lodge are very unprofessional, my parents took their puppy to grove lodge and he was diagnosed with a heart condition, as my parents didn't have insurance the nurse told them that maybe she should of got a dog from Shoreham dogs trust so then she wouldn't have vet bills, the cardiologist also told my parents to make sure the puppy has a happy life as he could drop down dead at anytime. They wanted my parents to spend a 1,000 to look at the puppy, my parents simply couldn't afford this so they paid 300 for a scan, grove lodge then told my parents that he couldn't be treated but did they want to investigate further (costing more money) grove lodge then became very unsympathetic and unhelpful once they released my parents weren't going to pay the 1,000. We also asked the vet if the puppy was born with this condition and she explained she was unable to tell us without investigation (1,000) yet the breeder of the puppy was told (by the same vet) that the puppy was not born with the condition. We have written a complaint to grove lodge and we received a letter back explaining that a reply will happen within 14 days. It has been roughly 6 weeks and we still have not had a reply. Disgusting behaviour from a vet survey that is meant to care about their animals. AVOID! My parents have since removed their puppy and found another vet surgery.
Gemma Shadbolt
30 May 2016
REPORT
I cannot thank the lovely staff at Grove Lodge enough, my gorgeous Ashley was hit by a car on the Friday of the bank holiday (possibly the worst time possible) but they were able to fix him up with th...
I cannot thank the lovely staff at Grove Lodge enough, my gorgeous Ashley was hit by a car on the Friday of the bank holiday (possibly the worst time possible) but they were able to fix him up with the best possible love and care. Sadly he had to have a leg amputated but he's back home with us now and we're hoping for a speed recovery. I am so grateful, what a lovely bunch of caring people. Ashley sends his thanks for all the lovely fuss and chin rubs.
Hannah James
29 Mar 2016
REPORT
friendly staff and always a warm welcome for my many pets.
Martyn Haigh
16 Dec 2015
REPORT
Lovely and knowledgeable staff.
Emily H.
27 Aug 2010
REPORT
We have been taking our two mischievous kitties here since they were 8 weeks old and they are now both 2 and a 1/2 years old. Grove Lodge have neutered, vaccinated and fixed them up when they've got t...
We have been taking our two mischievous kitties here since they were 8 weeks old and they are now both 2 and a 1/2 years old. Grove Lodge have neutered, vaccinated and fixed them up when they've got themselves into trouble!! At all times the veterinarians have showed real care and compassion.Twice we have really needed them and they were so lovely both times. One morning we came down to find one of our boys in shock on the lounge floor, on a bank holiday weekend no less!! Grove Lodge saw us within half an hour and immediately took him in for x-rays etc. The results were sent to a kitten consultant in west sussex, as they wanted an expert opinion (something to do with bone formation), and he called us a few hours later to let us know he fractured his pelvis. They were honestly so kind and took the time to explain how to look after him when we picked him up. We were even given a little pack containing all the info plus the bits and bobs we needed.The other time wasn't quite so dramatic but we needed their emergency services (they have a 24/7 animal hospital in Worthing). I called them on a sunday morning as the other scallywag hurt his tail. They took a few details then a nurse called me back and he also sought the opinion of a doctor to rule out a broken tail over the phone...then they booked us an appointment for our local grove lodge the next day!So to sum it all up, they are all really friendly and show true kindness towards the pets and the humans too!! Excellent service, we're proud to have them as our vet.
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
01273 558838
Business Hours
Monday
Mon
08:00AM-18:30PM
Tuesday
Tue
08:00AM-18:30PM
Wednesday
Wed
08:00AM-18:30PM
Thursday
Thu
08:00AM-18:30PM
Friday
Fri
08:00AM-18:30PM
Saturday
Sat
08:30AM-12:30PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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Grove Lodge
Brighton, East Sussex
Book an Appointment
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General Info
As well as 1st opinion consultations for all your small animals' needs at our Veterinary Hospital and at any of our 6 branches, we offer veterinary referrals for acupuncture, cardiology, dentistry, dermatology, endoscopy, exotics, feline medicine, laparoscopy, medicine, ophthalmology, orthopaedic surgery, physiotherapy, small animal surgery and ultrasonography.
Our 24 hour emergency vet and hospitalisation service is available 365 days a year. Inpatient care is of the utmost importance at Grove Lodge Vets. When your pet is in our care, our qualified and experienced veterinary and nursing teams are constantly monitoring their wellbeing. We are fortunate enough to be able to provide 24-hour nursing and veterinary care with a minimum of two nurses and a dedicated night vet on the premises at our Hospital in Worthing at all times caring for our inpatients.
We aim to keep you informed and updated of your pet's progress in the Hospital as much as possible. The vet in charge of the inpatients in the Hospital will phone you daily between 12 noon and 2 pm. To help those of you who are keen to get an early update we are able to provide a brief and personalised text update between 9 am and 10 am if you provide your mobile phone number.
Our 24 hour emergency vet and hospitalisation service is available 365 days a year. Inpatient care is of the utmost importance at Grove Lodge Vets. When your pet is in our care, our qualified and experienced veterinary and nursing teams are constantly monitoring their wellbeing. We are fortunate enough to be able to provide 24-hour nursing and veterinary care with a minimum of two nurses and a dedicated night vet on the premises at our Hospital in Worthing at all times caring for our inpatients.
We aim to keep you informed and updated of your pet's progress in the Hospital as much as possible. The vet in charge of the inpatients in the Hospital will phone you daily between 12 noon and 2 pm. To help those of you who are keen to get an early update we are able to provide a brief and personalised text update between 9 am and 10 am if you provide your mobile phone number.
Business Hours
Monday
08:00AM-18:30PM
Tuesday
08:00AM-18:30PM
Wednesday
08:00AM-18:30PM
Thursday
08:00AM-18:30PM
Friday
08:00AM-18:30PM
Saturday
08:30AM-12:30PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Carla Costa
Veterinarian
Lucy Hartwell
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sarah Knight
23 Dec 2020
Have used Grove Lodge for over 20 years, wouldn't go anywhere else. The whole team are wonderful cannot praise them all enough. My furbaby Cindy had op there yesterday and again knew she was in good h...
Have used Grove Lodge for over 20 years, wouldn't go anywhere else. The whole team are wonderful cannot praise them all enough. My furbaby Cindy had op there yesterday and again knew she was in good hands. Would highly recommend
William Johnston
7 Nov 2018
Once upon a time I would have given four stars. I can just scrape 3 today. Why?
The good points:
Reception staff are lovely, and seem genuinely to love animals. If an animal of mine broke a leg or n...
Once upon a time I would have given four stars. I can just scrape 3 today. Why?
The good points:
Reception staff are lovely, and seem genuinely to love animals. If an animal of mine broke a leg or needed surgery for something like rotting teeth, I think I would still use them. For things that are essentially mechanical they have the equipment, efficiency and expertise.
For anything else, probably not.
They used to have a monthly visit from Tim Couzens, a homoeopathic vet who is based in East Hoathley. I understand that there has been a change of management, and that the new management decided to axe the service as a policy decision. A lousy choice, since, whatever anyone thinks about homoeopathy, Tim is simply a superb vet.
My dog recently had sores on his feet. I was reasonably sure that there was a foreign body in there and said so every time I visited. I finally realised that there was a grass seed which had been making its way through the foot. The treatments the animal had been receiving had all been aimed at getting the sores to close. They actually needed to be encouraged to open and discharge. Once I realised that and adjusted his treatment accordingly, the wounds healed within two weeks. I then had to deal with building up the stamina of an elderly dog who had lacked proper exercise for four months.
It's not that the vet in question didn't care; just that they lacked the intuitive qualities which would have helped the dog to heal much quicker. It is these qualities that the vet they have effectively sacked has in bucket-loads.
Amy Heckle
8 May 2018
Our 21 year old beautiful cat Pippa was cared for by this wonderful vets. The treatment was exceptional and the sad end was dealt with kindness and compassion. Thanks to all the staff.
Ashley Bambrough
17 Mar 2018
The staff at Grove Lodge Vets always greet me with a smile, deal with my concerns about my dog promptly and give me good, sound advice! The practice is always clean and welcoming.
Sinead Holmes
13 Mar 2018
Avoid these rip off 'vets' like the plague!!! Rude vet, who didn't bother to check our dog and was too lazy to make a diagnosis, but had the audacity to charge extortionate fees by using guesswork as...
Avoid these rip off 'vets' like the plague!!! Rude vet, who didn't bother to check our dog and was too lazy to make a diagnosis, but had the audacity to charge extortionate fees by using guesswork as to what antibiotic to prescribe him
Also, it's a rare known fact that medication does NOT have to be dispensed in the vets. Ask for the prescription and get it online yourself. For the antibiotic they prescribed at £65 the first time, it was £29 online.
They also did nothing to rectify the problem when I made a high level complaint. Bottom Line, they don't care, are a money making machine with extortionate 400% mark up on products and our dog still suffered due to lack of care.
Avoid avoid avoid!
Fred Allen
18 Feb 2018
This is the best vets in brighton.... They really look after your animals and make you feel at ease.... 5 stars
kester hougham
20 Oct 2017
Always full of smiles from the reception and the practise is so clean. They explain things to you very clear and I'm very happy to say grove lodge is the best vet for my cats. I'd highly recommended g...
Always full of smiles from the reception and the practise is so clean. They explain things to you very clear and I'm very happy to say grove lodge is the best vet for my cats. I'd highly recommended grove lodge espeicly the pet care plan which is a big help when you have no cash at the time! Well done grove lodge. Have already recommended you to others ⭐⭐⭐⭐⭐
Kathryn Austin
23 Jan 2017
Absolute Superstars, between Heene Road and Grove Lodge we've got our Barney back. It really could of been a very different story had they not been so dedicated and thorough. Well worth the price paid...
Absolute Superstars, between Heene Road and Grove Lodge we've got our Barney back. It really could of been a very different story had they not been so dedicated and thorough. Well worth the price paid to get our boy back. Thank you
Scott Heckle
8 Jan 2017
Lovely vets who have been looking after my cat for the last 14 years.
Julie Wratting
23 Dec 2016
Took my little boys pet Pygmy hedgehog last Saturday, have no complaints they were all so lovely, professional and although we had to,have him put to sleep,the vet spent a long time explaining to my l...
Took my little boys pet Pygmy hedgehog last Saturday, have no complaints they were all so lovely, professional and although we had to,have him put to sleep,the vet spent a long time explaining to my little boy what was going to happen and how! So nicely done! Helped him a lot!
Lisa Jordan
21 Dec 2016
Thanks to all the Vets and Staff at Anderson Moores veterinary specialist and Grove Lodge for looking after Amber from the Jordan family wishing you a Merry Xmas and Happy New Year xx
Dee Wasielewska
15 Dec 2016
I had some problems with the previous vet my cat was registered with so I left them and came to Grove Lodge Vets. I am delighted. Not only do they know what they're doing but also the staff is truly a...
I had some problems with the previous vet my cat was registered with so I left them and came to Grove Lodge Vets. I am delighted. Not only do they know what they're doing but also the staff is truly amazing. I highly recommend Lucy Hartnell - she took a really good care of my Sphynx. She was the first veterinarian who actually took her time to listen to what I had to say as an owner and really understood the issue I came to her with. Her attitude and willingness to help is to be applauded. This is what I call a good, dedicated veterinarian. I also recommend Carla Cruz who's super sweet, knowledge and great at what she does. Oh, and the receptionist is so lovely! Out of all of the vets I dealt with in Brighton, this is the best place I found. 10/10 points. Love you guys!
Oliver Woodard
7 Oct 2016
The old saying 'wolf in sheep's clothing' springs to mind when dealing with this veterinary concern! On the one hand, your first contact [in person] with them is all sweetness and light and they prom...
The old saying 'wolf in sheep's clothing' springs to mind when dealing with this veterinary concern! On the one hand, your first contact [in person] with them is all sweetness and light and they promise you the moon, tell you this and that and every thing they will do for you!!! But when it comes time to put things into practice in the cold light of day, all you really get is a Stone Cold Reception, Bad Attitude followed by Lame Excuse after Lame Excuse? Then trying to contact them by phone is at best a nightmare and should you manage to (eventually) get through and speak to one of the most unhelpful members of staff going ... [this is talking about their Worthing Branch] you get spoken to by acid tongued staff members who then takes great delight in trying to make you feel guilty for disturbing them as 'they are all so busy and have better things to do than waste that time answering your silly concerns over the phone'! ... REALLY!!! If I was so inclined - anyone who spoke and dealt with my wife in the way they have over a sick animal - I'd be straight round there and right up in their face ... and not in a pleasant way!!! [ It's just lucky I'm trained to resist such urges when dealing with such low class members of our society? ] So be warned ... they are all about Money over Service, as long as the fee's keep rolling in, their happy and as long as THEY are happy then that's OK. And there was me thinking it was supposed to be about the animals (our pets) and the customers (us)? How wrong was I! :(
Stephanie Haines
5 Oct 2016
Had to take my cat Blondie to the out of hours due to noticing a nasty weeping sore around her neck. She was seen promptly and the vet was brilliant. Gave her everything she needed from anti biotics ...
Had to take my cat Blondie to the out of hours due to noticing a nasty weeping sore around her neck. She was seen promptly and the vet was brilliant. Gave her everything she needed from anti biotics to steroids and clearly explained the dosage to me so I could care for her properly at home. I highly recommend them!
Sally Glover
3 Oct 2016
Grove lodge staff need to be more polite with people who rescue animals hot on the road and at least give them updates when requested and not be told once animals handed over u loose the rights to inf...
Grove lodge staff need to be more polite with people who rescue animals hot on the road and at least give them updates when requested and not be told once animals handed over u loose the rights to information! What are they hiding! !
Kate Roberts
17 Aug 2016
A big Thankyou to the staff at the west Worthing branch for seeing us so quickly. They took care of my very grumpy cat who didn't like have her wounds treated. They all worked together to get her sort...
A big Thankyou to the staff at the west Worthing branch for seeing us so quickly. They took care of my very grumpy cat who didn't like have her wounds treated. They all worked together to get her sorted quickly. Sorry about all the noise she was making.
Y Boote
7 Aug 2016
200 to X-Ray a Jack Russell's leg? My other half can get a mobile X-Ray bought to her horse in a field for half of that. 40 to put a dressing on a small leg? 70 for an emergency appointment when they...
200 to X-Ray a Jack Russell's leg? My other half can get a mobile X-Ray bought to her horse in a field for half of that. 40 to put a dressing on a small leg? 70 for an emergency appointment when they have a vet in the premises during open hours. Told to pick dog up at 6:30 and they were still mucking about at 7:10 as the dressing that cost 40 had slipped off. This place doesn't care about animals it cares about profit and ripping people off. Some of the staff were ok but most were clueless. I don't care about spending money if my dog needs help, but I do care about value for money. Rip off merchants. Avoid at all (over inflated) costs
KB D
5 Aug 2016
Really nice staff and friendly vets
Kim Czaja
31 Jul 2016
I think grove lodge are very unprofessional, my parents took their puppy to grove lodge and he was diagnosed with a heart condition, as my parents didn't have insurance the nurse told them that maybe ...
I think grove lodge are very unprofessional, my parents took their puppy to grove lodge and he was diagnosed with a heart condition, as my parents didn't have insurance the nurse told them that maybe she should of got a dog from Shoreham dogs trust so then she wouldn't have vet bills, the cardiologist also told my parents to make sure the puppy has a happy life as he could drop down dead at anytime. They wanted my parents to spend a 1,000 to look at the puppy, my parents simply couldn't afford this so they paid 300 for a scan, grove lodge then told my parents that he couldn't be treated but did they want to investigate further (costing more money) grove lodge then became very unsympathetic and unhelpful once they released my parents weren't going to pay the 1,000. We also asked the vet if the puppy was born with this condition and she explained she was unable to tell us without investigation (1,000) yet the breeder of the puppy was told (by the same vet) that the puppy was not born with the condition. We have written a complaint to grove lodge and we received a letter back explaining that a reply will happen within 14 days. It has been roughly 6 weeks and we still have not had a reply. Disgusting behaviour from a vet survey that is meant to care about their animals. AVOID! My parents have since removed their puppy and found another vet surgery.
Gemma Shadbolt
30 May 2016
I cannot thank the lovely staff at Grove Lodge enough, my gorgeous Ashley was hit by a car on the Friday of the bank holiday (possibly the worst time possible) but they were able to fix him up with th...
I cannot thank the lovely staff at Grove Lodge enough, my gorgeous Ashley was hit by a car on the Friday of the bank holiday (possibly the worst time possible) but they were able to fix him up with the best possible love and care. Sadly he had to have a leg amputated but he's back home with us now and we're hoping for a speed recovery. I am so grateful, what a lovely bunch of caring people. Ashley sends his thanks for all the lovely fuss and chin rubs.
Hannah James
29 Mar 2016
friendly staff and always a warm welcome for my many pets.
Martyn Haigh
16 Dec 2015
Lovely and knowledgeable staff.
Emily H.
27 Aug 2010
We have been taking our two mischievous kitties here since they were 8 weeks old and they are now both 2 and a 1/2 years old. Grove Lodge have neutered, vaccinated and fixed them up when they've got t...
We have been taking our two mischievous kitties here since they were 8 weeks old and they are now both 2 and a 1/2 years old. Grove Lodge have neutered, vaccinated and fixed them up when they've got themselves into trouble!! At all times the veterinarians have showed real care and compassion.Twice we have really needed them and they were so lovely both times. One morning we came down to find one of our boys in shock on the lounge floor, on a bank holiday weekend no less!! Grove Lodge saw us within half an hour and immediately took him in for x-rays etc. The results were sent to a kitten consultant in west sussex, as they wanted an expert opinion (something to do with bone formation), and he called us a few hours later to let us know he fractured his pelvis. They were honestly so kind and took the time to explain how to look after him when we picked him up. We were even given a little pack containing all the info plus the bits and bobs we needed.The other time wasn't quite so dramatic but we needed their emergency services (they have a 24/7 animal hospital in Worthing). I called them on a sunday morning as the other scallywag hurt his tail. They took a few details then a nurse called me back and he also sought the opinion of a doctor to rule out a broken tail over the phone...then they booked us an appointment for our local grove lodge the next day!So to sum it all up, they are all really friendly and show true kindness towards the pets and the humans too!! Excellent service, we're proud to have them as our vet.
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