Wilbury Vets
Hove, East Sussex
General Info
A different kind of vet.
We’re a boutique veterinary practice in Brighton and Hove. We offer a tailored, more personal experience for pet owners who value complete peace of mind. As a family-owned practice, it’s second nature for us to take a heartfelt interest in everyone who walks through the door – whether they have two legs or four, or any number for that matter. We make our customers feel totally held and heard. We explain things with patience, kindness, and empathy until you feel crystal clear and at ease about the next steps.
Team
Peter Haggis
Veterinarian
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Reviews
Dom Ashton
23 Aug 2022
REPORT
Awful, naked profiteers. Take your pet anywhere else. I first became annoyed at Wilbury when they kept raising the price of Nexguard (monthly flea/worming treatment)by around 50% every few months. Whe...
Awful, naked profiteers. Take your pet anywhere else. I first became annoyed at Wilbury when they kept raising the price of Nexguard (monthly flea/worming treatment)by around 50% every few months. When I checked the cost of buying it online I found that it was half price so I asked Wilbury just for the prescription instead. At first they charged £9 just to print out the prescription! That was bad enough but the savings on the actual medication made it still worth it. Then the prescription went up to £12 (this is just for a sheet of A4 being printed) and most recently its now £18!! 100% increase in price over the course of a year or so. This is the least of it though. If their veterinary care was as thorough as their fleecing of their customers at least that would be something, but I think they are only concerned with the bottom line.
Our dog has had two major problems over the last few years. The first being growths between her toes which were completely misdiagnosed by Wilbury as a dietary issue. This caused us a huge amount of expense and an incredible amount of hardship (making sure our dog ate NOTHING accept this special food for weeks on end, until we got a second opinion from a skin specialist who very quickly told us it was nothing to do with diet).
More seriously, our dog recently got Glaucoma. We brought her to Wilbury when she was obviously suffering from something but after a quick 'check-up' (no tests of any kind - no bloods etc) we were sent away being told she was fine. Having not been spotted the Glaucoma got worse and was only diagnosed by another vets when it was too late and she has now lost an eye, gone completely blind and will probably lose the other one. My heart is broken. We go to the other vet now as much as possible but its a long drive so a couple of times we have got her eye medication from Wilbury. The other vet (near Worthing) charge us £7.50 for a bottle of Latanoprost. Wilbury charge £69!! It sounds like a joke. Its not. They are extortion artists. I hope if you have a new pet and you are choosing vets you read this rather than all the 5 star reviews about how they "stock a wide selection of pet-food and accessories!" because when you pet gets seriously ill, Wilbury are only here for your money; and they will take as much of it as they think they can get away with.
Response from Wilbury Vets
23 Aug 2022
Dear Mr Ashton, I'm sorry you have been unhappy with our service. I would welcome the opportunity to talk with you in person about the issues you have experienced. Pease do call me whenever suits. Your, Peter Haggis, Director, Wilbury Vets
Response from Wilbury Vets
23 Aug 2022
Private prescriptions are charged for at all vets and reflect the fact that a vet is responsible for the appropriate prescribing of medication. Online pharmacies have massive buying power and as a small independent practice all our medications are sourced from our wholesaler, which inevitably charge more. The expensive eye medication was sourced for you from our wholesaler and it may be your other practice have found a cheaper supplier if they buy in bulk.
The skin issue you describe can indeed be caused by dietary intolerance and I gather initially there had been a response to treatment including a special diet. You were recommended to see a skin specialist to make sure the best treatment was being offered.
I cannot see you were seen at Wilbury since April 2022 prior to the glaucoma episode in June 2022, when you were seen at another specialist practice? Please do contact me directly to see if we can resolve this issue.
Kind regards
Peter Haggis
ANDREW PROUDFOOT
8 Aug 2022
REPORT
competent at what they do,but nasty buisness people ,after an unexpected bill close to 2 grand I asked for half now and half in 2 weeks when I got paid ,I was told it was out of the question and made ...
competent at what they do,but nasty buisness people ,after an unexpected bill close to 2 grand I asked for half now and half in 2 weeks when I got paid ,I was told it was out of the question and made to feel an idiot for suggesting it.on another occasion I asked for a health cert to take my dog abroad was told that all the vaccinations would have to be done again, I almost cancelled the trip but phoned another vet who did it the same day aslong as the rabies was in date,Did Wilbury vets have the wrong info or were they trying to extract the price of a course of vaccinations,in either case they were wrong,nice vetinary.but never again
Nigel Marshall
18 Jun 2022
REPORT
I have been with Wilbury Vets for about thirty years and the care and advice has always been excellent. I am currently particularly grateful to them for the kind and sensitive way they enabled my litt...
I have been with Wilbury Vets for about thirty years and the care and advice has always been excellent. I am currently particularly grateful to them for the kind and sensitive way they enabled my little 17 year old Jack Russell Pip to peacefully pass on. Many thanks.
Imelda Wilkinson
22 Sep 2020
REPORT
We have been with Wilbury for more than 20 years, Peter Haggis carried out a really tricky and successful operation on our dog’s knee, which gave her a new lease of life. I would also like to praise L...
We have been with Wilbury for more than 20 years, Peter Haggis carried out a really tricky and successful operation on our dog’s knee, which gave her a new lease of life. I would also like to praise Lucy, who is an excellent, perceptive vet, she listens carefully and looks at the health of the whole animal, not just the immediate problem. A word Of thanks too for the caring nursing and reception staff !
CH
21 Sep 2020
REPORT
Horrible and untrustworthy in my view
Barry and Irene Moriarty
23 May 2020
REPORT
If not for the fact that it's an eighty mile round trip, we would change to Wilbury Vets tomorrow. Our Ollie has undergone three major leg operations at Wilbury and we cannot fault the care, attenti...
If not for the fact that it's an eighty mile round trip, we would change to Wilbury Vets tomorrow. Our Ollie has undergone three major leg operations at Wilbury and we cannot fault the care, attention and dedication given by Peter and his wonderful staff.
Irene and Barry. 👫🐾🐾
Frances Joseph
28 Jan 2019
REPORT
Such a lovely, caring vet surgery with excellent staff and super-accommodating in an emergency.
Karin Armitage
10 Jul 2018
REPORT
Best ones I have ever been to my dogs, lve see the staff there. They are friendly and very helpful.
Rachael and Jason Wedding
24 May 2018
REPORT
Our own vet recommended Wilbury Vets as Peter Haggis is an expert in his field. Lovely man who listened and gave us info that we really appreciated. The staff are very friendly and welcoming. Would...
Our own vet recommended Wilbury Vets as Peter Haggis is an expert in his field. Lovely man who listened and gave us info that we really appreciated. The staff are very friendly and welcoming. Would not hesitate to use they again. Highly recommended.
Simon Martinez
25 Apr 2018
REPORT
From the receptionists to the veterinarians I always receive top service. They explain very clear about any issue of the dog and possible consequences. Additionally, they always have given us excellen...
From the receptionists to the veterinarians I always receive top service. They explain very clear about any issue of the dog and possible consequences. Additionally, they always have given us excellence advise about the best for our puppy. They have shown us that Wilbury VS really care about the wellbeing of our puppy.
Our puppy love Zoe and the girls at the reception, specially Jess.
Jill Krafft
22 Apr 2018
REPORT
I have been going to Wilbury with my dogs for over 20 years and have always received excellent care (well, my dogs have!). Vets and nurses always helpful and caring. Could be cheaper, but you get what...
I have been going to Wilbury with my dogs for over 20 years and have always received excellent care (well, my dogs have!). Vets and nurses always helpful and caring. Could be cheaper, but you get what you pay for: a first class service.
Janet Im
21 Apr 2018
REPORT
There's usually a wait. Nurses are really helpful and friendly. Vets are genuinely caring and nice. A bit on the pricy side but definitely worth it. The vet know what they are doing.
Lisa Quadt
21 Apr 2018
REPORT
Very caring and thorough, no matter who of the doctors we see. Appointments are quick to get and waiting times are usually short. All doctors take their time and give treatment options rather than pus...
Very caring and thorough, no matter who of the doctors we see. Appointments are quick to get and waiting times are usually short. All doctors take their time and give treatment options rather than pushing us towards one or the other. We tried a different vet closer to where we live but they couldn't keep up with this practice. Strongly recommend!
Anette C.
22 Mar 2018
REPORT
I cannot begin to tell you how heartbroken and livid I am about the treatment I received from Wilbury vets for my pet Bambi a show winning Pharaoh hound. She went in for a routine spay and 12 hours la...
I cannot begin to tell you how heartbroken and livid I am about the treatment I received from Wilbury vets for my pet Bambi a show winning Pharaoh hound. She went in for a routine spay and 12 hours later collapsed not breathing screaming in pain. I Scramble to the phone to call the emergency services who I didn't realise we're over 30 minutes away. In hindsight I would never choose a vet who didn't have their own emergency services. Results of this the emergency vet had no history for the dog and was working purely on a trial and error basis. As a result of all this who had to put it to sleep I can give you full details if you'd like to PM me for details. I would not recommend this vet for sighthounds or anyone who needs a blood test prior to anaesthetic which is highly advisable not expensive and should be offered to clients particularly with sighthounds had I known this my dog may possibly be alive today.Thank you guys for reading my review be aware of it what you said to me on private message in case there's any issue of liability or liable for court case. Just also be very prudent with what9 insurance company you are with as we have paid out over £4,000 for her emergency care only to receive a letter from the insurance company stating that they will not pay the amount outstanding due to complications of the spaying postoperatively and a diagnosis of hypoxia which is left us with the bill
Halden Eady
1 Mar 2018
REPORT
When you have a very poorly cat that has been hit by a car, this is the best place for him or her to be. All staff professional and friendly - excellent vets able to offer first rate treatments. Wilbu...
When you have a very poorly cat that has been hit by a car, this is the best place for him or her to be. All staff professional and friendly - excellent vets able to offer first rate treatments. Wilbury has its very own 'Super Vet' with orthopaedic surgeon Peter, absolutely amazing! Can't recommend this vets highly enough.
Sadie Fawcett
11 Apr 2017
REPORT
The vets and nurses have been lovely with my puppy over the last 5 months. Any problem or concern I've ever had, they have been more than happy to help and explain what's going on. The ladies on recep...
The vets and nurses have been lovely with my puppy over the last 5 months. Any problem or concern I've ever had, they have been more than happy to help and explain what's going on. The ladies on reception are also very sweet and lovely with our little pup! An amazing all round service that feels very little like the vets.
Charlie Butler
19 Mar 2017
REPORT
We switched to Wilbury after a bad experience with our previous vet and have been blown away by the service. The reception area is spacious, calm and clean the staff are wonderful to deal with and ver...
We switched to Wilbury after a bad experience with our previous vet and have been blown away by the service. The reception area is spacious, calm and clean the staff are wonderful to deal with and very polite. The facilities are great, and the vets really care about the animals. My dog and I couldn't be happier :-D
Jennifer Hood
4 Mar 2017
REPORT
We were referred to Wilbury vets after our cat Spike broke his pelvis. The service we received has been second to none. The skill in the surgery performed by Peter Haggis was outstanding. A massive th...
We were referred to Wilbury vets after our cat Spike broke his pelvis. The service we received has been second to none. The skill in the surgery performed by Peter Haggis was outstanding. A massive thank you to Peter and his team for enabling Spike to continue to live his life to the full.
Katy Reid
2 Mar 2017
REPORT
We changed to Wilbury vets after been left quite unhappy with the vets we were in previously and from walking through the door the difference was outstanding. They have been caring and thorough and st...
We changed to Wilbury vets after been left quite unhappy with the vets we were in previously and from walking through the door the difference was outstanding. They have been caring and thorough and straight away we felt they wanted to find out what was wrong with our dog. They have explained everything fully to us giving us the various options. I cannot praise or thank Wilbury enough. They are excellent.
Laura S
20 Feb 2017
REPORT
Wilbury has the nicest atmosphere of any veterinary surgery that I have visited. The staff are excellent and the procedures that my pets have had have been done with great care, and I have always fel...
Wilbury has the nicest atmosphere of any veterinary surgery that I have visited. The staff are excellent and the procedures that my pets have had have been done with great care, and I have always felt reassured and informed.
Mz MZ
10 Jan 2017
REPORT
Awesome for bunnies! :) I really can't praise this place enough! Absolutely fantastic staff, really caring & understanding. They take time with you and your little buddies :)
Lilla Goatcher
28 Dec 2016
REPORT
My whole family uses this vet, and I have personally taken my pets there for the last 8 years. They are always so helpful and caring and provide us with all the information and help we need. When our ...
My whole family uses this vet, and I have personally taken my pets there for the last 8 years. They are always so helpful and caring and provide us with all the information and help we need. When our cat was hit by a car and taken to them, while there was nothing they could do to save him, they dealt with us in an extremely caring, and kind way. I hadn't realised that my husband couldn't face going into the vets surgery at that time and therefore hadn't paid them, even chasing for payment they used tact and compassion. Can't praise them enough.
Aija Reizupa
27 Dec 2016
REPORT
We registered our cat with this vet when cat was missing. Unlike other vet we popped in, this one was so welcoming. We felt as they really care our problems. They helped and supported us any way they ...
We registered our cat with this vet when cat was missing. Unlike other vet we popped in, this one was so welcoming. We felt as they really care our problems. They helped and supported us any way they can. Cat was wandering around other 8 weeks but this vet never was tired to be kind to us. And now we are visiting with our cats and every time they are same kind, nice, careful and advice us with possible treatments. We always feel welcomed.
Joy Persaud
2 Dec 2016
REPORT
We have a new rescue cat who potentially could have been nervous at being examined but she was happy and loved her new vet, who was lovely and very professional. We were (both!) made to feel very welc...
We have a new rescue cat who potentially could have been nervous at being examined but she was happy and loved her new vet, who was lovely and very professional. We were (both!) made to feel very welcome as new clients by every member of staff we met. I am happy to trust Sugar to Wilbury Veterinary Surgery if/when she needs treatment. Thank you for such a warm and reassuring welcome. We look forward to many years with the practice.
Nicola Crowhurst
14 Nov 2016
REPORT
I have been going to Wilbury Vets for the last 15 years with all of my various pets. The staff have always been very friendly and accommodating! My most recent dog is very nervous but Bronwen has alwa...
I have been going to Wilbury Vets for the last 15 years with all of my various pets. The staff have always been very friendly and accommodating! My most recent dog is very nervous but Bronwen has always gone out of her way to make sure he isn't panicked any more than necessary and offers me alternatives if there are any. I couldn't recommend them highly enough!!
Frances Mortlock
13 Nov 2016
REPORT
We were referred when our cat broke her leg and Peter's work was impressive to say the least. Now they care for all our pets - nothing is ever too much trouble and they all really seem to genuinely c...
We were referred when our cat broke her leg and Peter's work was impressive to say the least. Now they care for all our pets - nothing is ever too much trouble and they all really seem to genuinely care for our cats and dog as we do. It doesn't just have to be serious illness, they are equally attentive to minor ailments and behaviour issues! Even one of our cats attends regularly for 'weight watchers' appointments. Well recommended for animal lovers who are seeking likeminded vets.
Vanessa Witchy Weild
1 Nov 2016
REPORT
It was only through referral to Peter for our beloved 'Sally' who not only broke her leg but tendons, ligaments and an artery. To be honest I didn't even know Wilbury Vets existed, what can I say the ...
It was only through referral to Peter for our beloved 'Sally' who not only broke her leg but tendons, ligaments and an artery. To be honest I didn't even know Wilbury Vets existed, what can I say the front desk always greet you with a smile no matter what time of the morning it is, Sally always seems so pleased to see them too. The Vets also are very accommodating when they have to put up with a blathering old woman persistently asking questions :) We are not out of the woods yet but by contradiction we are on the home run, I am sure Sally would have lost her leg and probably her life had it not been for the expertise and kindness from Wilbury Vets. Thank you all so much x
Jackie Lewis
28 Sep 2016
REPORT
We have been using Wilbury Vets for several years for the care of our cats. They have treated our current 2 as well as previous cats that we owned which sadly had to be put to sleep. We have found all...
We have been using Wilbury Vets for several years for the care of our cats. They have treated our current 2 as well as previous cats that we owned which sadly had to be put to sleep. We have found all of the staff there to be compassionate and professional at all times, which helps to take the stress out of any veterinary visit, for both us and our beloved pets. Our daughter also undertook work experience there for a week which she found enjoyable and informative, she was made to feel very welcome throughout.
Ree Connelly
25 Sep 2016
REPORT
We have been taking our pets to Wilbury for the past 20 years and my dog Ruby would not be here now if it wasn't for the care, fast acting and treatment given by all members of staff at Wilbury Vets. ...
We have been taking our pets to Wilbury for the past 20 years and my dog Ruby would not be here now if it wasn't for the care, fast acting and treatment given by all members of staff at Wilbury Vets. Ruby suffers from a heart condition and requires ongoing care and treatment. We can't thank Bronwyn and Peter enough for all their help. We also received a sympathy card from Bronwyn when our Cat Maisy got put down 2 years ago. This was such a hard time for the family and the card was such a nice, personal touch. We can't recommend Wilbury Vets enough!!
Pat Burt
25 Sep 2016
REPORT
I have been with Wilbury since the mid 70's, except for a few years living around Milton Keynes. My experiences there made me appreciate the care and attention my cats and me get at Wilbury even more....
I have been with Wilbury since the mid 70's, except for a few years living around Milton Keynes. My experiences there made me appreciate the care and attention my cats and me get at Wilbury even more. I fully believe they love them as much as I do. We have shed tears together when one of them has reached the end of their days. Cuddled each new addition with love and care. I have nothing but praise for all the staff at this wonderful surgery and never hesitate to recommend it to others.
Maryrose Huber
25 Sep 2016
REPORT
Just the best vet surgery. Everyone is so friendly and kind, appointments are readily available. Our very elderly cat had dental surgery this summer, and has since got a new lease of life and sparkl...
Just the best vet surgery. Everyone is so friendly and kind, appointments are readily available. Our very elderly cat had dental surgery this summer, and has since got a new lease of life and sparkle. The cat is usually quite nervous, she took the whole thing completely calmly, thanks to all the TLC. We used to go to a surgery nearer home, but it is well worth crossing town to take her to Wilbury. Thanks to everyone.
Sarah Brown
25 Sep 2016
REPORT
We've taken our dog to Wilbury Vets ever since he was a puppy and have always been very happy with everything - booking appointments is easy and the vets are always friendly and helpful. When our dog ...
We've taken our dog to Wilbury Vets ever since he was a puppy and have always been very happy with everything - booking appointments is easy and the vets are always friendly and helpful. When our dog had a minor operation he was fussed over and enjoyed spending time playing in their garden out the back whilst convalescing :-)! We really do appreciate and prefer the personal service that you get with a local vet like Wilbury rather than the big 'chain' vets such as in Pets at Home.
Cheryl Brown
25 Sep 2016
REPORT
Wilbury Surgery is an excellent practice and it is always a pleasure to take my cat in for her annual boosters. They are very friendly and attentive to an individual pet's needs and personality, for e...
Wilbury Surgery is an excellent practice and it is always a pleasure to take my cat in for her annual boosters. They are very friendly and attentive to an individual pet's needs and personality, for example my cat hates being in a box, she mews and cries pitifully. The staff at Wilbury let me sit with her in a spare room away from the dogs while we waited so she didn't have to be in there. Would 100% recommend.
liz davies
24 Sep 2016
REPORT
When I first visited Wilbury Vets last summer with my new kitten I was so impressed how calm and clean the reception/waiting area was, very inviting indeed for both owners and patients!
Since that ti...
When I first visited Wilbury Vets last summer with my new kitten I was so impressed how calm and clean the reception/waiting area was, very inviting indeed for both owners and patients!
Since that time I have made a few more, visits, and I can honestly say on each occasion we have had a great experience. Tacitus does not mind a bit going to the vets, well not Wilbury Vets, he is always calm and I think quite enjoys the experience!
Well done Wilbury you have managed to seamlessly combine professionalism with charm, and excellent hygiene, to give us and our pets a lovely environment and great advice in a very friendly manner.
Sophie P.
29 Mar 2016
REPORT
Fantastic vets!I've had to bring my cat here on a few occasions, for both check ups and surgery. The service here is second to none. When you walk in you instantly feel at ease and know your pet is go...
Fantastic vets!I've had to bring my cat here on a few occasions, for both check ups and surgery. The service here is second to none. When you walk in you instantly feel at ease and know your pet is going to be in good hands.They have a 'cat only' morning once a week if you need to bring your cat in and not have to worry about it being scared of other animals. I've also had to come here a few times to pick up prescriptions for a friend's pet and they have been super helpful each time. I would highly recommend Wilbury Vets to anyone.
Eva Ingrid
18 Feb 2016
REPORT
This surgery is small but very well kept and clean in a very convenient location . The staff is friendly and knowledgeable and the vet we saw was great, showed a genuine love for animals , reassur...
This surgery is small but very well kept and clean in a very convenient location . The staff is friendly and knowledgeable and the vet we saw was great, showed a genuine love for animals , reassured us, and our cat calmed down immediately . The surgery is well stocked with a wide selection of cat's supplies so we did not have to shop around for food etc. They also send a reminder each month for flea treatments, have a good insurance plan and lots of offers and promotions all the time. The reason I am not giving 5 stars, is because we had to wait for our appointment far too long, nearly 45 minutes delay. The vet seemed to be the only one in the surgery that day. I understand each case is assessed carefully without hurry, and emergencies cases jump the queue, but rather than real cases of emergencies , pet owners seemed to just pop by the surgery while walking their pets in the area or were residents nearby already known by the vet, two went ahead of us when we attended and it did feel rather confusing and disorganized ). With a nervous cat in a box, and other pets around in the same predicament, it is rather unpleasant so something should be done with the vet staffing and appointment system.
Roberta Hoad
Caroline Moxley
15 Feb 2016
REPORT
From the very first check up Wilbury Vets spotted a slight heart murmur in one of our cats, Bear. We monitored this but unfortunately it turned out to be the early indicator of a congential diaphragma...
From the very first check up Wilbury Vets spotted a slight heart murmur in one of our cats, Bear. We monitored this but unfortunately it turned out to be the early indicator of a congential diaphragmatic hernia. The implications and all options were explained in detail. Surgery was the only real alternative to taking a risk with his life.
Reluctant to take Bear to a specialist miles away - where not only would the cost be double but I wouldn't be able to visit Bear regularly - Wilbury Vets agreed to carry out the operation themselves, despite the complex nature of the surgery. They were totally professional, kept me informed at all times and were clearly concerned about Bear the whole time. I'm delighted to say he made a full recovery and I wouldn't hesitate to recommend Wilbury Vets to anyone.
Liz Shaw
5 Feb 2016
REPORT
Unfortunately my dog, Sammy, tore his cruciate ligament and needed an operation. Peter at Wilbury Veterinary Surgery was highly recommended as my vets were not equipped for such an op. Peter and all...
Unfortunately my dog, Sammy, tore his cruciate ligament and needed an operation. Peter at Wilbury Veterinary Surgery was highly recommended as my vets were not equipped for such an op. Peter and all at Wilbury were fantastic and friendly. Everything was explained and even though Sammy took a little longer to mend than we thought he should, we got there in the end. He was always very happy to go to the vets and especially the physio, Julie. Lots of treats.
Thank you to everyone.
Amy-Jo Heath
3 Feb 2016
REPORT
After getting our new kitten we wanted to find the best care for him. A friend pointed us in the direction of 'Wilbury Vets' and we couldn't be happier with the care Tigo has received so far. Every me...
After getting our new kitten we wanted to find the best care for him. A friend pointed us in the direction of 'Wilbury Vets' and we couldn't be happier with the care Tigo has received so far. Every member of staff, nurse and vet is so welcoming and lovely. All our questions were answered in great detail. I would definitely recommend anyone else to register their pet at this veterinary surgery.
Eric Sanders
1 Feb 2016
REPORT
INFLATED PRICES!! DO YOURSELF A FAVOUR AND SHOP AROUND!!!
Im surprised to read all these positive reviews...
We were quoted an extortionate price, last time we visited for a fairly basic procedure.
I ...
INFLATED PRICES!! DO YOURSELF A FAVOUR AND SHOP AROUND!!!
Im surprised to read all these positive reviews...
We were quoted an extortionate price, last time we visited for a fairly basic procedure.
I went home and phoned other local practices and was quoted less than half the price! Also vaccinations, boosters, and flea treatment were almost double the price! They tell me its to cover admin costs...Sorry Im not buying it!
PLEASE SHOP AROUND THERE ARE SO MANY BETTER AND CHEAPER ALTERNATIVES IN HOVE
It sickens me to know that Wilbury Vets have been ripping us off for so many years. I complained to the management as the last time I came, I was dealt with very poorly. But thats another story. (Rude vet - very unprofessional)
Peter called me up to apologise and used this comparison 'its a question whether you want Tescos or the local deli round the corner' What an appalling, arrogant comment to make!! I knew then it was time to go!
The condition of the waiting room leave a lot to be desired-very shabby, with crackling classical music blaring out of dodgy speakers.
Also I was fed up with seeing different vets every time, having to tediously explain my cats ailments..I saw around 12-15 vets in 5 years - so inconsistent !
We are now at a much better practice round the corner with honest prices and friendly staff and only 2 vets so I can get to know them.
Please dont waste your money like I did!
* MESSAGE TO CHARLIE WALKER you work here, its hardly a fair review!!
Dee A.
11 Oct 2013
REPORT
I will be moving on from this practice. Some staff are friendly some are frosty. You get a good long consultaion but i found the vet nice but scatty and had to press/insist for detail and explanations...
I will be moving on from this practice. Some staff are friendly some are frosty. You get a good long consultaion but i found the vet nice but scatty and had to press/insist for detail and explanations of medication and treatments. They do not talk to you about money, costs or explain prices unless you ask which unless you are assertive can give you a bit of a shock when you go to pay. I found them a little too interested in selling you expensive food and products and a little light on the detailed care side. To be honest the big sell everytime i went in was tedious and the lack of explanation about costs also got on my nerves a bit. I did highlight this to the practice owner but got no reply. They are OK but i have had much better and will be moving to another vet after 6 months with them.
James Y.
7 Jan 2010
REPORT
We just took our dog here to be chipped. The staff were so good with him (he's a bit of a woosy) and were more than happy to chat away with some tips on how to train him and things to watch out for di...
We just took our dog here to be chipped. The staff were so good with him (he's a bit of a woosy) and were more than happy to chat away with some tips on how to train him and things to watch out for diet wise.They have an overnight stay facility which is really handy if your working late or away for the night. They also have puppy parties, weight reduction clinics (the thought of that is making me laugh) and senior pet clinics.Vets aren't the cheapest of organisations but when they're as friendly and helpful as these guys are, you don't feel like your being robbed at all!
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Business Hours
Monday
Mon
08:00AM-18:45PM
Tuesday
Tue
08:00AM-18:45PM
Wednesday
Wed
08:00AM-18:45PM
Thursday
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08:00AM-18:45PM
Friday
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08:00AM-18:45PM
Saturday
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Wilbury Vets
Hove, East Sussex
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General Info
A different kind of vet.
We’re a boutique veterinary practice in Brighton and Hove. We offer a tailored, more personal experience for pet owners who value complete peace of mind. As a family-owned practice, it’s second nature for us to take a heartfelt interest in everyone who walks through the door – whether they have two legs or four, or any number for that matter. We make our customers feel totally held and heard. We explain things with patience, kindness, and empathy until you feel crystal clear and at ease about the next steps.
Business Hours
Monday
08:00AM-18:45PM
Tuesday
08:00AM-18:45PM
Wednesday
08:00AM-18:45PM
Thursday
08:00AM-18:45PM
Friday
08:00AM-18:45PM
Saturday
08:00AM-13:00PM
Popular Hours
6a
12p
6p
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Team
Peter Haggis
Veterinarian
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Reviews
Dom Ashton
23 Aug 2022
Awful, naked profiteers. Take your pet anywhere else. I first became annoyed at Wilbury when they kept raising the price of Nexguard (monthly flea/worming treatment)by around 50% every few months. Whe...
Awful, naked profiteers. Take your pet anywhere else. I first became annoyed at Wilbury when they kept raising the price of Nexguard (monthly flea/worming treatment)by around 50% every few months. When I checked the cost of buying it online I found that it was half price so I asked Wilbury just for the prescription instead. At first they charged £9 just to print out the prescription! That was bad enough but the savings on the actual medication made it still worth it. Then the prescription went up to £12 (this is just for a sheet of A4 being printed) and most recently its now £18!! 100% increase in price over the course of a year or so. This is the least of it though. If their veterinary care was as thorough as their fleecing of their customers at least that would be something, but I think they are only concerned with the bottom line.
Our dog has had two major problems over the last few years. The first being growths between her toes which were completely misdiagnosed by Wilbury as a dietary issue. This caused us a huge amount of expense and an incredible amount of hardship (making sure our dog ate NOTHING accept this special food for weeks on end, until we got a second opinion from a skin specialist who very quickly told us it was nothing to do with diet).
More seriously, our dog recently got Glaucoma. We brought her to Wilbury when she was obviously suffering from something but after a quick 'check-up' (no tests of any kind - no bloods etc) we were sent away being told she was fine. Having not been spotted the Glaucoma got worse and was only diagnosed by another vets when it was too late and she has now lost an eye, gone completely blind and will probably lose the other one. My heart is broken. We go to the other vet now as much as possible but its a long drive so a couple of times we have got her eye medication from Wilbury. The other vet (near Worthing) charge us £7.50 for a bottle of Latanoprost. Wilbury charge £69!! It sounds like a joke. Its not. They are extortion artists. I hope if you have a new pet and you are choosing vets you read this rather than all the 5 star reviews about how they "stock a wide selection of pet-food and accessories!" because when you pet gets seriously ill, Wilbury are only here for your money; and they will take as much of it as they think they can get away with.
Response from Wilbury Vets
23 Aug 2022
Dear Mr Ashton, I'm sorry you have been unhappy with our service. I would welcome the opportunity to talk with you in person about the issues you have experienced. Pease do call me whenever suits. Your, Peter Haggis, Director, Wilbury Vets
Response from Wilbury Vets
23 Aug 2022
Private prescriptions are charged for at all vets and reflect the fact that a vet is responsible for the appropriate prescribing of medication. Online pharmacies have massive buying power and as a small independent practice all our medications are sourced from our wholesaler, which inevitably charge more. The expensive eye medication was sourced for you from our wholesaler and it may be your other practice have found a cheaper supplier if they buy in bulk.
The skin issue you describe can indeed be caused by dietary intolerance and I gather initially there had been a response to treatment including a special diet. You were recommended to see a skin specialist to make sure the best treatment was being offered.
I cannot see you were seen at Wilbury since April 2022 prior to the glaucoma episode in June 2022, when you were seen at another specialist practice? Please do contact me directly to see if we can resolve this issue.
Kind regards
Peter Haggis
ANDREW PROUDFOOT
8 Aug 2022
competent at what they do,but nasty buisness people ,after an unexpected bill close to 2 grand I asked for half now and half in 2 weeks when I got paid ,I was told it was out of the question and made ...
competent at what they do,but nasty buisness people ,after an unexpected bill close to 2 grand I asked for half now and half in 2 weeks when I got paid ,I was told it was out of the question and made to feel an idiot for suggesting it.on another occasion I asked for a health cert to take my dog abroad was told that all the vaccinations would have to be done again, I almost cancelled the trip but phoned another vet who did it the same day aslong as the rabies was in date,Did Wilbury vets have the wrong info or were they trying to extract the price of a course of vaccinations,in either case they were wrong,nice vetinary.but never again
Nigel Marshall
18 Jun 2022
I have been with Wilbury Vets for about thirty years and the care and advice has always been excellent. I am currently particularly grateful to them for the kind and sensitive way they enabled my litt...
I have been with Wilbury Vets for about thirty years and the care and advice has always been excellent. I am currently particularly grateful to them for the kind and sensitive way they enabled my little 17 year old Jack Russell Pip to peacefully pass on. Many thanks.
Imelda Wilkinson
22 Sep 2020
We have been with Wilbury for more than 20 years, Peter Haggis carried out a really tricky and successful operation on our dog’s knee, which gave her a new lease of life. I would also like to praise L...
We have been with Wilbury for more than 20 years, Peter Haggis carried out a really tricky and successful operation on our dog’s knee, which gave her a new lease of life. I would also like to praise Lucy, who is an excellent, perceptive vet, she listens carefully and looks at the health of the whole animal, not just the immediate problem. A word Of thanks too for the caring nursing and reception staff !
CH
21 Sep 2020
Horrible and untrustworthy in my view
Barry and Irene Moriarty
23 May 2020
If not for the fact that it's an eighty mile round trip, we would change to Wilbury Vets tomorrow. Our Ollie has undergone three major leg operations at Wilbury and we cannot fault the care, attenti...
If not for the fact that it's an eighty mile round trip, we would change to Wilbury Vets tomorrow. Our Ollie has undergone three major leg operations at Wilbury and we cannot fault the care, attention and dedication given by Peter and his wonderful staff.
Irene and Barry. 👫🐾🐾
Frances Joseph
28 Jan 2019
Such a lovely, caring vet surgery with excellent staff and super-accommodating in an emergency.
Karin Armitage
10 Jul 2018
Best ones I have ever been to my dogs, lve see the staff there. They are friendly and very helpful.
Rachael and Jason Wedding
24 May 2018
Our own vet recommended Wilbury Vets as Peter Haggis is an expert in his field. Lovely man who listened and gave us info that we really appreciated. The staff are very friendly and welcoming. Would...
Our own vet recommended Wilbury Vets as Peter Haggis is an expert in his field. Lovely man who listened and gave us info that we really appreciated. The staff are very friendly and welcoming. Would not hesitate to use they again. Highly recommended.
Simon Martinez
25 Apr 2018
From the receptionists to the veterinarians I always receive top service. They explain very clear about any issue of the dog and possible consequences. Additionally, they always have given us excellen...
From the receptionists to the veterinarians I always receive top service. They explain very clear about any issue of the dog and possible consequences. Additionally, they always have given us excellence advise about the best for our puppy. They have shown us that Wilbury VS really care about the wellbeing of our puppy.
Our puppy love Zoe and the girls at the reception, specially Jess.
Jill Krafft
22 Apr 2018
I have been going to Wilbury with my dogs for over 20 years and have always received excellent care (well, my dogs have!). Vets and nurses always helpful and caring. Could be cheaper, but you get what...
I have been going to Wilbury with my dogs for over 20 years and have always received excellent care (well, my dogs have!). Vets and nurses always helpful and caring. Could be cheaper, but you get what you pay for: a first class service.
Janet Im
21 Apr 2018
There's usually a wait. Nurses are really helpful and friendly. Vets are genuinely caring and nice. A bit on the pricy side but definitely worth it. The vet know what they are doing.
Lisa Quadt
21 Apr 2018
Very caring and thorough, no matter who of the doctors we see. Appointments are quick to get and waiting times are usually short. All doctors take their time and give treatment options rather than pus...
Very caring and thorough, no matter who of the doctors we see. Appointments are quick to get and waiting times are usually short. All doctors take their time and give treatment options rather than pushing us towards one or the other. We tried a different vet closer to where we live but they couldn't keep up with this practice. Strongly recommend!
Anette C.
22 Mar 2018
I cannot begin to tell you how heartbroken and livid I am about the treatment I received from Wilbury vets for my pet Bambi a show winning Pharaoh hound. She went in for a routine spay and 12 hours la...
I cannot begin to tell you how heartbroken and livid I am about the treatment I received from Wilbury vets for my pet Bambi a show winning Pharaoh hound. She went in for a routine spay and 12 hours later collapsed not breathing screaming in pain. I Scramble to the phone to call the emergency services who I didn't realise we're over 30 minutes away. In hindsight I would never choose a vet who didn't have their own emergency services. Results of this the emergency vet had no history for the dog and was working purely on a trial and error basis. As a result of all this who had to put it to sleep I can give you full details if you'd like to PM me for details. I would not recommend this vet for sighthounds or anyone who needs a blood test prior to anaesthetic which is highly advisable not expensive and should be offered to clients particularly with sighthounds had I known this my dog may possibly be alive today.Thank you guys for reading my review be aware of it what you said to me on private message in case there's any issue of liability or liable for court case. Just also be very prudent with what9 insurance company you are with as we have paid out over £4,000 for her emergency care only to receive a letter from the insurance company stating that they will not pay the amount outstanding due to complications of the spaying postoperatively and a diagnosis of hypoxia which is left us with the bill
Halden Eady
1 Mar 2018
When you have a very poorly cat that has been hit by a car, this is the best place for him or her to be. All staff professional and friendly - excellent vets able to offer first rate treatments. Wilbu...
When you have a very poorly cat that has been hit by a car, this is the best place for him or her to be. All staff professional and friendly - excellent vets able to offer first rate treatments. Wilbury has its very own 'Super Vet' with orthopaedic surgeon Peter, absolutely amazing! Can't recommend this vets highly enough.
Sadie Fawcett
11 Apr 2017
The vets and nurses have been lovely with my puppy over the last 5 months. Any problem or concern I've ever had, they have been more than happy to help and explain what's going on. The ladies on recep...
The vets and nurses have been lovely with my puppy over the last 5 months. Any problem or concern I've ever had, they have been more than happy to help and explain what's going on. The ladies on reception are also very sweet and lovely with our little pup! An amazing all round service that feels very little like the vets.
Charlie Butler
19 Mar 2017
We switched to Wilbury after a bad experience with our previous vet and have been blown away by the service. The reception area is spacious, calm and clean the staff are wonderful to deal with and ver...
We switched to Wilbury after a bad experience with our previous vet and have been blown away by the service. The reception area is spacious, calm and clean the staff are wonderful to deal with and very polite. The facilities are great, and the vets really care about the animals. My dog and I couldn't be happier :-D
Jennifer Hood
4 Mar 2017
We were referred to Wilbury vets after our cat Spike broke his pelvis. The service we received has been second to none. The skill in the surgery performed by Peter Haggis was outstanding. A massive th...
We were referred to Wilbury vets after our cat Spike broke his pelvis. The service we received has been second to none. The skill in the surgery performed by Peter Haggis was outstanding. A massive thank you to Peter and his team for enabling Spike to continue to live his life to the full.
Katy Reid
2 Mar 2017
We changed to Wilbury vets after been left quite unhappy with the vets we were in previously and from walking through the door the difference was outstanding. They have been caring and thorough and st...
We changed to Wilbury vets after been left quite unhappy with the vets we were in previously and from walking through the door the difference was outstanding. They have been caring and thorough and straight away we felt they wanted to find out what was wrong with our dog. They have explained everything fully to us giving us the various options. I cannot praise or thank Wilbury enough. They are excellent.
Laura S
20 Feb 2017
Wilbury has the nicest atmosphere of any veterinary surgery that I have visited. The staff are excellent and the procedures that my pets have had have been done with great care, and I have always fel...
Wilbury has the nicest atmosphere of any veterinary surgery that I have visited. The staff are excellent and the procedures that my pets have had have been done with great care, and I have always felt reassured and informed.
Mz MZ
10 Jan 2017
Awesome for bunnies! :) I really can't praise this place enough! Absolutely fantastic staff, really caring & understanding. They take time with you and your little buddies :)
Lilla Goatcher
28 Dec 2016
My whole family uses this vet, and I have personally taken my pets there for the last 8 years. They are always so helpful and caring and provide us with all the information and help we need. When our ...
My whole family uses this vet, and I have personally taken my pets there for the last 8 years. They are always so helpful and caring and provide us with all the information and help we need. When our cat was hit by a car and taken to them, while there was nothing they could do to save him, they dealt with us in an extremely caring, and kind way. I hadn't realised that my husband couldn't face going into the vets surgery at that time and therefore hadn't paid them, even chasing for payment they used tact and compassion. Can't praise them enough.
Aija Reizupa
27 Dec 2016
We registered our cat with this vet when cat was missing. Unlike other vet we popped in, this one was so welcoming. We felt as they really care our problems. They helped and supported us any way they ...
We registered our cat with this vet when cat was missing. Unlike other vet we popped in, this one was so welcoming. We felt as they really care our problems. They helped and supported us any way they can. Cat was wandering around other 8 weeks but this vet never was tired to be kind to us. And now we are visiting with our cats and every time they are same kind, nice, careful and advice us with possible treatments. We always feel welcomed.
Joy Persaud
2 Dec 2016
We have a new rescue cat who potentially could have been nervous at being examined but she was happy and loved her new vet, who was lovely and very professional. We were (both!) made to feel very welc...
We have a new rescue cat who potentially could have been nervous at being examined but she was happy and loved her new vet, who was lovely and very professional. We were (both!) made to feel very welcome as new clients by every member of staff we met. I am happy to trust Sugar to Wilbury Veterinary Surgery if/when she needs treatment. Thank you for such a warm and reassuring welcome. We look forward to many years with the practice.
Nicola Crowhurst
14 Nov 2016
I have been going to Wilbury Vets for the last 15 years with all of my various pets. The staff have always been very friendly and accommodating! My most recent dog is very nervous but Bronwen has alwa...
I have been going to Wilbury Vets for the last 15 years with all of my various pets. The staff have always been very friendly and accommodating! My most recent dog is very nervous but Bronwen has always gone out of her way to make sure he isn't panicked any more than necessary and offers me alternatives if there are any. I couldn't recommend them highly enough!!
Frances Mortlock
13 Nov 2016
We were referred when our cat broke her leg and Peter's work was impressive to say the least. Now they care for all our pets - nothing is ever too much trouble and they all really seem to genuinely c...
We were referred when our cat broke her leg and Peter's work was impressive to say the least. Now they care for all our pets - nothing is ever too much trouble and they all really seem to genuinely care for our cats and dog as we do. It doesn't just have to be serious illness, they are equally attentive to minor ailments and behaviour issues! Even one of our cats attends regularly for 'weight watchers' appointments. Well recommended for animal lovers who are seeking likeminded vets.
Vanessa Witchy Weild
1 Nov 2016
It was only through referral to Peter for our beloved 'Sally' who not only broke her leg but tendons, ligaments and an artery. To be honest I didn't even know Wilbury Vets existed, what can I say the ...
It was only through referral to Peter for our beloved 'Sally' who not only broke her leg but tendons, ligaments and an artery. To be honest I didn't even know Wilbury Vets existed, what can I say the front desk always greet you with a smile no matter what time of the morning it is, Sally always seems so pleased to see them too. The Vets also are very accommodating when they have to put up with a blathering old woman persistently asking questions :) We are not out of the woods yet but by contradiction we are on the home run, I am sure Sally would have lost her leg and probably her life had it not been for the expertise and kindness from Wilbury Vets. Thank you all so much x
Jackie Lewis
28 Sep 2016
We have been using Wilbury Vets for several years for the care of our cats. They have treated our current 2 as well as previous cats that we owned which sadly had to be put to sleep. We have found all...
We have been using Wilbury Vets for several years for the care of our cats. They have treated our current 2 as well as previous cats that we owned which sadly had to be put to sleep. We have found all of the staff there to be compassionate and professional at all times, which helps to take the stress out of any veterinary visit, for both us and our beloved pets. Our daughter also undertook work experience there for a week which she found enjoyable and informative, she was made to feel very welcome throughout.
Ree Connelly
25 Sep 2016
We have been taking our pets to Wilbury for the past 20 years and my dog Ruby would not be here now if it wasn't for the care, fast acting and treatment given by all members of staff at Wilbury Vets. ...
We have been taking our pets to Wilbury for the past 20 years and my dog Ruby would not be here now if it wasn't for the care, fast acting and treatment given by all members of staff at Wilbury Vets. Ruby suffers from a heart condition and requires ongoing care and treatment. We can't thank Bronwyn and Peter enough for all their help. We also received a sympathy card from Bronwyn when our Cat Maisy got put down 2 years ago. This was such a hard time for the family and the card was such a nice, personal touch. We can't recommend Wilbury Vets enough!!
Pat Burt
25 Sep 2016
I have been with Wilbury since the mid 70's, except for a few years living around Milton Keynes. My experiences there made me appreciate the care and attention my cats and me get at Wilbury even more....
I have been with Wilbury since the mid 70's, except for a few years living around Milton Keynes. My experiences there made me appreciate the care and attention my cats and me get at Wilbury even more. I fully believe they love them as much as I do. We have shed tears together when one of them has reached the end of their days. Cuddled each new addition with love and care. I have nothing but praise for all the staff at this wonderful surgery and never hesitate to recommend it to others.
Maryrose Huber
25 Sep 2016
Just the best vet surgery. Everyone is so friendly and kind, appointments are readily available. Our very elderly cat had dental surgery this summer, and has since got a new lease of life and sparkl...
Just the best vet surgery. Everyone is so friendly and kind, appointments are readily available. Our very elderly cat had dental surgery this summer, and has since got a new lease of life and sparkle. The cat is usually quite nervous, she took the whole thing completely calmly, thanks to all the TLC. We used to go to a surgery nearer home, but it is well worth crossing town to take her to Wilbury. Thanks to everyone.
Sarah Brown
25 Sep 2016
We've taken our dog to Wilbury Vets ever since he was a puppy and have always been very happy with everything - booking appointments is easy and the vets are always friendly and helpful. When our dog ...
We've taken our dog to Wilbury Vets ever since he was a puppy and have always been very happy with everything - booking appointments is easy and the vets are always friendly and helpful. When our dog had a minor operation he was fussed over and enjoyed spending time playing in their garden out the back whilst convalescing :-)! We really do appreciate and prefer the personal service that you get with a local vet like Wilbury rather than the big 'chain' vets such as in Pets at Home.
Cheryl Brown
25 Sep 2016
Wilbury Surgery is an excellent practice and it is always a pleasure to take my cat in for her annual boosters. They are very friendly and attentive to an individual pet's needs and personality, for e...
Wilbury Surgery is an excellent practice and it is always a pleasure to take my cat in for her annual boosters. They are very friendly and attentive to an individual pet's needs and personality, for example my cat hates being in a box, she mews and cries pitifully. The staff at Wilbury let me sit with her in a spare room away from the dogs while we waited so she didn't have to be in there. Would 100% recommend.
liz davies
24 Sep 2016
When I first visited Wilbury Vets last summer with my new kitten I was so impressed how calm and clean the reception/waiting area was, very inviting indeed for both owners and patients!
Since that ti...
When I first visited Wilbury Vets last summer with my new kitten I was so impressed how calm and clean the reception/waiting area was, very inviting indeed for both owners and patients!
Since that time I have made a few more, visits, and I can honestly say on each occasion we have had a great experience. Tacitus does not mind a bit going to the vets, well not Wilbury Vets, he is always calm and I think quite enjoys the experience!
Well done Wilbury you have managed to seamlessly combine professionalism with charm, and excellent hygiene, to give us and our pets a lovely environment and great advice in a very friendly manner.
Sophie P.
29 Mar 2016
Fantastic vets!I've had to bring my cat here on a few occasions, for both check ups and surgery. The service here is second to none. When you walk in you instantly feel at ease and know your pet is go...
Fantastic vets!I've had to bring my cat here on a few occasions, for both check ups and surgery. The service here is second to none. When you walk in you instantly feel at ease and know your pet is going to be in good hands.They have a 'cat only' morning once a week if you need to bring your cat in and not have to worry about it being scared of other animals. I've also had to come here a few times to pick up prescriptions for a friend's pet and they have been super helpful each time. I would highly recommend Wilbury Vets to anyone.
Eva Ingrid
18 Feb 2016
This surgery is small but very well kept and clean in a very convenient location . The staff is friendly and knowledgeable and the vet we saw was great, showed a genuine love for animals , reassur...
This surgery is small but very well kept and clean in a very convenient location . The staff is friendly and knowledgeable and the vet we saw was great, showed a genuine love for animals , reassured us, and our cat calmed down immediately . The surgery is well stocked with a wide selection of cat's supplies so we did not have to shop around for food etc. They also send a reminder each month for flea treatments, have a good insurance plan and lots of offers and promotions all the time. The reason I am not giving 5 stars, is because we had to wait for our appointment far too long, nearly 45 minutes delay. The vet seemed to be the only one in the surgery that day. I understand each case is assessed carefully without hurry, and emergencies cases jump the queue, but rather than real cases of emergencies , pet owners seemed to just pop by the surgery while walking their pets in the area or were residents nearby already known by the vet, two went ahead of us when we attended and it did feel rather confusing and disorganized ). With a nervous cat in a box, and other pets around in the same predicament, it is rather unpleasant so something should be done with the vet staffing and appointment system.
Roberta Hoad
Caroline Moxley
15 Feb 2016
From the very first check up Wilbury Vets spotted a slight heart murmur in one of our cats, Bear. We monitored this but unfortunately it turned out to be the early indicator of a congential diaphragma...
From the very first check up Wilbury Vets spotted a slight heart murmur in one of our cats, Bear. We monitored this but unfortunately it turned out to be the early indicator of a congential diaphragmatic hernia. The implications and all options were explained in detail. Surgery was the only real alternative to taking a risk with his life.
Reluctant to take Bear to a specialist miles away - where not only would the cost be double but I wouldn't be able to visit Bear regularly - Wilbury Vets agreed to carry out the operation themselves, despite the complex nature of the surgery. They were totally professional, kept me informed at all times and were clearly concerned about Bear the whole time. I'm delighted to say he made a full recovery and I wouldn't hesitate to recommend Wilbury Vets to anyone.
Liz Shaw
5 Feb 2016
Unfortunately my dog, Sammy, tore his cruciate ligament and needed an operation. Peter at Wilbury Veterinary Surgery was highly recommended as my vets were not equipped for such an op. Peter and all...
Unfortunately my dog, Sammy, tore his cruciate ligament and needed an operation. Peter at Wilbury Veterinary Surgery was highly recommended as my vets were not equipped for such an op. Peter and all at Wilbury were fantastic and friendly. Everything was explained and even though Sammy took a little longer to mend than we thought he should, we got there in the end. He was always very happy to go to the vets and especially the physio, Julie. Lots of treats.
Thank you to everyone.
Amy-Jo Heath
3 Feb 2016
After getting our new kitten we wanted to find the best care for him. A friend pointed us in the direction of 'Wilbury Vets' and we couldn't be happier with the care Tigo has received so far. Every me...
After getting our new kitten we wanted to find the best care for him. A friend pointed us in the direction of 'Wilbury Vets' and we couldn't be happier with the care Tigo has received so far. Every member of staff, nurse and vet is so welcoming and lovely. All our questions were answered in great detail. I would definitely recommend anyone else to register their pet at this veterinary surgery.
Eric Sanders
1 Feb 2016
INFLATED PRICES!! DO YOURSELF A FAVOUR AND SHOP AROUND!!!
Im surprised to read all these positive reviews...
We were quoted an extortionate price, last time we visited for a fairly basic procedure.
I ...
INFLATED PRICES!! DO YOURSELF A FAVOUR AND SHOP AROUND!!!
Im surprised to read all these positive reviews...
We were quoted an extortionate price, last time we visited for a fairly basic procedure.
I went home and phoned other local practices and was quoted less than half the price! Also vaccinations, boosters, and flea treatment were almost double the price! They tell me its to cover admin costs...Sorry Im not buying it!
PLEASE SHOP AROUND THERE ARE SO MANY BETTER AND CHEAPER ALTERNATIVES IN HOVE
It sickens me to know that Wilbury Vets have been ripping us off for so many years. I complained to the management as the last time I came, I was dealt with very poorly. But thats another story. (Rude vet - very unprofessional)
Peter called me up to apologise and used this comparison 'its a question whether you want Tescos or the local deli round the corner' What an appalling, arrogant comment to make!! I knew then it was time to go!
The condition of the waiting room leave a lot to be desired-very shabby, with crackling classical music blaring out of dodgy speakers.
Also I was fed up with seeing different vets every time, having to tediously explain my cats ailments..I saw around 12-15 vets in 5 years - so inconsistent !
We are now at a much better practice round the corner with honest prices and friendly staff and only 2 vets so I can get to know them.
Please dont waste your money like I did!
* MESSAGE TO CHARLIE WALKER you work here, its hardly a fair review!!
Dee A.
11 Oct 2013
I will be moving on from this practice. Some staff are friendly some are frosty. You get a good long consultaion but i found the vet nice but scatty and had to press/insist for detail and explanations...
I will be moving on from this practice. Some staff are friendly some are frosty. You get a good long consultaion but i found the vet nice but scatty and had to press/insist for detail and explanations of medication and treatments. They do not talk to you about money, costs or explain prices unless you ask which unless you are assertive can give you a bit of a shock when you go to pay. I found them a little too interested in selling you expensive food and products and a little light on the detailed care side. To be honest the big sell everytime i went in was tedious and the lack of explanation about costs also got on my nerves a bit. I did highlight this to the practice owner but got no reply. They are OK but i have had much better and will be moving to another vet after 6 months with them.
James Y.
7 Jan 2010
We just took our dog here to be chipped. The staff were so good with him (he's a bit of a woosy) and were more than happy to chat away with some tips on how to train him and things to watch out for di...
We just took our dog here to be chipped. The staff were so good with him (he's a bit of a woosy) and were more than happy to chat away with some tips on how to train him and things to watch out for diet wise.They have an overnight stay facility which is really handy if your working late or away for the night. They also have puppy parties, weight reduction clinics (the thought of that is making me laugh) and senior pet clinics.Vets aren't the cheapest of organisations but when they're as friendly and helpful as these guys are, you don't feel like your being robbed at all!
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