It’s been a great practice for 15 years but now they are overcharging and seem to be working on fear to get u to have loads of tests. My 16 yr old puss was told she had a heart murmur- the Vet then gave me details of all the expensive tests urging me to protect my pet. I asked what scale it was 1 - 10. She said it was 2. It seems that low level murmurs are common(internet).... the vet did not advise ... ££££££!!! Read Less

Excellent vets who have treated my rabbits many times. Kind and compassionate and very knowledgeable. I have needed to use the out of hours service a couple of times and it has never let me down. I always feel safe knowing that my little ones are in good hands when they are in overnight. Thank you New Priory (Especially Em, Hazel and Vicky) for keeping Frankie and Flissy going through some rough times :) xx Read Less

It's a shame 1* is the lowest you can rate on here. Never again will we ever visit this shameful excuse for a Veterinary Practice. Sadly they are our Vets' out of hours Practice but luckily we have found a fantastic new Emergency Vet and will never have to visit The Priory again. There seems little point employing 24hr Vets who don't like being disturbed at 3am for an emergency. The response we got when we called was abrupt, rude and completely uninterested. We were then mis-advised on the phone of the correct procedure to follow whilst my 14 year old Labrador was experiencing a 6 minute seizure. After insisting we were bringing her down we were met with little interest and told TO WAIT IN THE WAITING ROOM at 4am with a dog who was by this point unable to stand! When we finally went in the Vet we saw was rude, seemed half asleep and proceeded to drug my dog with a sedative which left her unable to stand or walk on her own for 3 days! We later found out this was completely the wrong treatment and an incorrect diagnosis of the situation. (we're all tired at 4am but if you aren't capable of doing your job at that time when it involves animals lives you shouldn't be there at all!) The vet we saw was so rough with my poorly girl that she was shaking in fear when we left! They provided no follow up, no advice and an extortionate bill! I'd have reported them to the FCA and Ombudsman if I could. Good job I guess my dog is 15 and a half and still going strong regardless. Stay Away and find a new vet is my only advice. Disgraceful.Read Less

Attentive, caring small vets practice - linked to a larger hospital practice in Brighton. We've had several pets treated for a number of common and not-so-common ailments, the vets are professional and lovely with the animals, giving information around treatments and options. The nurses are lovely and attentive with the animals and always there when needed for anything, including cuddles €. And reception are always friendly and professional too.Read Less

Quite new to the vets, but as an anxious pet owner I am so happy with the way the staff have dealt with our kitties. They have already had to perform an operation and even managed to see one of my boys at short notice. Super friendly staff and highly professional. Thanks! Read Less

Were excellent in dealing with in the emergency of dealing with our dog that had been under our usual vet for joint problems, which they diagnosed burst liver tumour which he could not be saved from and was PTS. Not so happy with them not carrying out our last wish that a few of his items were to be cremated with him like they said could be and only found out about this when I went back for the ashes and saw them in the same bag in the reception area. Read Less

I love new priory, always professional, friendly and would highly recommend. My puppy is now 1 year old and I fully took advantage of the puppy club. All the nurses are lovely and really helped me discover more about my pup growing up and where always on hand to answer my many questions. Would particularly recommend Tori she is amazing, not only has she got to know me but continues to build a relationship with buddy and makes us both feel comfortable each visit. Read Less

Excellent, friendly and understanding staff. Our indie came in as we were having some issues with her with after care after having an operation for her cruciate ligament. Indie was in pain and the staff were amazing they kept her in overnight and settled her right down. We had to bring our old collie Chaz in, we had 16 fantastic years with him but sadly old age had caught up with him and we had to say goodbye, they gave us space to be with him and say our goodbyes and were very sympathetic. It was one of the toughest things we had to do, but the staff were great! Many thanks to all for the care and support you provide x Read Less

Can not thank tracee and naima enough we visited them last night wiv our 18 year old cat Ralph tracee gave us all the options we decided we needed some time to say our good byes and have cuddles and 5 30 this morning after Ralph had had a fit which left me heartbroken to watch we called and they saw us straight away when we arrived was welcome with so much care unfortunately we had to have Ralph put to sleep and can not thank them enough for takeing care of Ralph and us in such a sad time u guys are true stars thank u so much xx Read Less

I've been coming here for over ten years with various cats and dogs I've Owned . The staff and vets are really nice people . Quite expensive though but which vets aren't  . They nursed my bonnie through campylobacter  . About 6 years ago she's as right as rain now . They've helped me out through good times and bad always with a bright smile  and a cheer . A nice bright and airy waiting room . Lots of parking at the front and in the road . Plus they have a 24-hour emergency service  in the deaneway London road Brighton . They nursed my Persian cat squeeky back to health when he had pancreatitis 10/10 I highly recommend them very professional and courteous Read Less