Ark Veterinary Centre
Colchester, Essex
Team
Peter Busfield
Veterinarian
Nathan Chishick
Veterinarian
Julie Gillingwater
Veterinarian
Kathryn Simm
Veterinarian
Susan Turner
Nurse
Laura White
Nurse
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Reviews
Andrew House
24 May 2024
REPORT
Unjust charges for prescription.
Online prices are 66% cheaper.
However if you want a prescription to take away you will be charged excessively for just the paperwork to prevent you from doing so. Tha...
Unjust charges for prescription.
Online prices are 66% cheaper.
However if you want a prescription to take away you will be charged excessively for just the paperwork to prevent you from doing so. That is after a consultation fee of £62 for something you already know your dog needs, but a vet can only prescribe after a consultation.
I wasn't told of the costs until I reach the counter and didn't know how much I was overpaying until I looked up the drugs after. I wasn't offered the opportunity to refuse the medication, or given any options.
No costs shown online.
20% more expensive for a consultation, than another local veterinary practice.
Jane Harvey
26 Sep 2022
REPORT
Disgusted with the service today , I’ve been with arc for many years . I took my very poorly cat there today he needed emergency treatment but was told if I opted for this treatment I would need to co...
Disgusted with the service today , I’ve been with arc for many years . I took my very poorly cat there today he needed emergency treatment but was told if I opted for this treatment I would need to collect him and take him over town to the emergency vet to be treated overnight then collect in the morning and brought back and continue this throughout his treatment, I felt this is far to much to put a very sick animal through so decided the kindest thing was to have him put to sleep , my family and I are devised, I feel that things have become very one sided and expensive, little care and top money . I shall be moving all my pets to another vet .
Juliette
15 Jan 2021
REPORT
Been at The Ark for more than 25 years and they were wonderfully caring. Now it's different. Telephoned after my very elderly dog had a stroke and they cared more about immediate payment ( i didn't ...
Been at The Ark for more than 25 years and they were wonderfully caring. Now it's different. Telephoned after my very elderly dog had a stroke and they cared more about immediate payment ( i didn't owe any money) than her condition.
Made it clear they wouldn't see her if i needed any instalment plan (i didn't have one before!) What happens to poor creatures if their people can't access money straight away? So much for compassion!!
Vet was fine, gave steroid shot etc. It was the attitude of money before animal that shocked me. Wonder if it was taken over by the Penrose Group!! Am now trying to find a new, kinder veterinary practice
Paul Kerr
27 Jul 2020
REPORT
We have been with this practice for 20 years. We were always please with the caring and professional service until now. We had cause to take our dog in as he appears to be unwell and not himself. Bloo...
We have been with this practice for 20 years. We were always please with the caring and professional service until now. We had cause to take our dog in as he appears to be unwell and not himself. Blood tests were done and nothing was found. A food change was suggested and was sold a bag at a huge cost, and asked to phone back on the Friday with an update, we did this but the vet never called back, we again called Monday and again the vet never called back. We are so concerned about our dogs health we have changed to another practice. I have since found out the previous owner has retired and it is now owned by a large company. So the personal touch has gone focusing on money and not the well-being of the animals.
Clare Lawlor
3 Jul 2018
REPORT
They are so lovely here and great with the animals
Ann Tilman
15 Apr 2018
REPORT
Clean, good service. Very professional. Friendly. Registered our dog and will go back.
go go walkies
3 Apr 2018
REPORT
I have used the ark for many years and this review has nothing to do with their ability as vets or prices. I went in today as I was concerned about a stitch showing from an old op to be told it was no...
I have used the ark for many years and this review has nothing to do with their ability as vets or prices. I went in today as I was concerned about a stitch showing from an old op to be told it was nothing. I was not charged. What did upset me was the comment “what was today about, wanted company”. This type of comment has angered me greatly. I am not vetinary trained, and mocking customers that pay your way is no way to conduct business. Needless to say I have changed vets
Doodee Nesbitt
2 Apr 2018
REPORT
Amazing staff they truly love their animal customers
amy swain
16 Feb 2018
REPORT
Brilliant practice. ALL staff very caring and professional. Chester and Eric agree.
Denny Prior
9 Feb 2018
REPORT
Peter a vet at Ark...
Has proved to be a patient and kind individual with my cat Speedy...as are the team of receptionists! Very helpful and compassionate staff...
Met nicolaou
11 Apr 2017
REPORT
Very friendly and warm staff. You can't get any better service
Biancha-Jo Dryburgh
15 Mar 2017
REPORT
Easy enough to get appointments but have been charged later with a bill through the door when there's been no mention of extra charges.
Ken Garrard
17 Feb 2017
REPORT
Quick pop in for booster vaccinations on my lab...great vets, always happy:)
Rachel Davis
24 Jun 2016
REPORT
The Ark always offer the best and most courteous service I could wish for. I use them for all my pet export work which means at least a few visits each week and the standard of care given to every on...
The Ark always offer the best and most courteous service I could wish for. I use them for all my pet export work which means at least a few visits each week and the standard of care given to every one of my clients pets is 100% professional and knowledgeable. They always offer fair and valuable opinions regarding healthcare for pets and I can't recommend them enough.
Gary McNair
16 Feb 2016
REPORT
Jennifer James
18 Dec 2015
REPORT
I have used Ark Vets for many many years and I have always found them very caring and considerate of the pets I have taken there. I am totally satisfied with them and all their staff and have no comp...
I have used Ark Vets for many many years and I have always found them very caring and considerate of the pets I have taken there. I am totally satisfied with them and all their staff and have no complaints what so ever.In my opinion they are simply the best
Weasel Butler
17 Jul 2015
REPORT
10,000 the cost of the Ark vets failing to diagnose a foreign body for over 6 months. There may be better vets in Colchester.
Beverley wilson
2 Jan 2015
REPORT
Ark have treated all my pets for over 14 years - wouldn't go anywhere else - Thank you all at Ark!!
Book an Appointment
Online booking unavailable
Please call
01206 572410
Business Hours
Monday
Mon
08:00AM-18:30PM
Tuesday
Tue
08:00AM-18:30PM
Wednesday
Wed
08:00AM-18:30PM
Thursday
Thu
08:00AM-18:30PM
Friday
Fri
08:00AM-18:30PM
Saturday
Sat
08:30AM-12:00PM
Sunday
Sun
09:00AM-11:00AM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Ark Veterinary Centre
Colchester, Essex
Book an Appointment
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{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
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Business Hours
Monday
08:00AM-18:30PM
Tuesday
08:00AM-18:30PM
Wednesday
08:00AM-18:30PM
Thursday
08:00AM-18:30PM
Friday
08:00AM-18:30PM
Saturday
08:30AM-12:00PM
Sunday
09:00AM-11:00AM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Peter Busfield
Veterinarian
Nathan Chishick
Veterinarian
Julie Gillingwater
Veterinarian
Kathryn Simm
Veterinarian
Susan Turner
Nurse
Laura White
Nurse
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Andrew House
24 May 2024
Unjust charges for prescription.
Online prices are 66% cheaper.
However if you want a prescription to take away you will be charged excessively for just the paperwork to prevent you from doing so. Tha...
Unjust charges for prescription.
Online prices are 66% cheaper.
However if you want a prescription to take away you will be charged excessively for just the paperwork to prevent you from doing so. That is after a consultation fee of £62 for something you already know your dog needs, but a vet can only prescribe after a consultation.
I wasn't told of the costs until I reach the counter and didn't know how much I was overpaying until I looked up the drugs after. I wasn't offered the opportunity to refuse the medication, or given any options.
No costs shown online.
20% more expensive for a consultation, than another local veterinary practice.
Jane Harvey
26 Sep 2022
Disgusted with the service today , I’ve been with arc for many years . I took my very poorly cat there today he needed emergency treatment but was told if I opted for this treatment I would need to co...
Disgusted with the service today , I’ve been with arc for many years . I took my very poorly cat there today he needed emergency treatment but was told if I opted for this treatment I would need to collect him and take him over town to the emergency vet to be treated overnight then collect in the morning and brought back and continue this throughout his treatment, I felt this is far to much to put a very sick animal through so decided the kindest thing was to have him put to sleep , my family and I are devised, I feel that things have become very one sided and expensive, little care and top money . I shall be moving all my pets to another vet .
Juliette
15 Jan 2021
Been at The Ark for more than 25 years and they were wonderfully caring. Now it's different. Telephoned after my very elderly dog had a stroke and they cared more about immediate payment ( i didn't ...
Been at The Ark for more than 25 years and they were wonderfully caring. Now it's different. Telephoned after my very elderly dog had a stroke and they cared more about immediate payment ( i didn't owe any money) than her condition.
Made it clear they wouldn't see her if i needed any instalment plan (i didn't have one before!) What happens to poor creatures if their people can't access money straight away? So much for compassion!!
Vet was fine, gave steroid shot etc. It was the attitude of money before animal that shocked me. Wonder if it was taken over by the Penrose Group!! Am now trying to find a new, kinder veterinary practice
Paul Kerr
27 Jul 2020
We have been with this practice for 20 years. We were always please with the caring and professional service until now. We had cause to take our dog in as he appears to be unwell and not himself. Bloo...
We have been with this practice for 20 years. We were always please with the caring and professional service until now. We had cause to take our dog in as he appears to be unwell and not himself. Blood tests were done and nothing was found. A food change was suggested and was sold a bag at a huge cost, and asked to phone back on the Friday with an update, we did this but the vet never called back, we again called Monday and again the vet never called back. We are so concerned about our dogs health we have changed to another practice. I have since found out the previous owner has retired and it is now owned by a large company. So the personal touch has gone focusing on money and not the well-being of the animals.
Clare Lawlor
3 Jul 2018
They are so lovely here and great with the animals
Ann Tilman
15 Apr 2018
Clean, good service. Very professional. Friendly. Registered our dog and will go back.
go go walkies
3 Apr 2018
I have used the ark for many years and this review has nothing to do with their ability as vets or prices. I went in today as I was concerned about a stitch showing from an old op to be told it was no...
I have used the ark for many years and this review has nothing to do with their ability as vets or prices. I went in today as I was concerned about a stitch showing from an old op to be told it was nothing. I was not charged. What did upset me was the comment “what was today about, wanted company”. This type of comment has angered me greatly. I am not vetinary trained, and mocking customers that pay your way is no way to conduct business. Needless to say I have changed vets
Doodee Nesbitt
2 Apr 2018
Amazing staff they truly love their animal customers
amy swain
16 Feb 2018
Brilliant practice. ALL staff very caring and professional. Chester and Eric agree.
Denny Prior
9 Feb 2018
Peter a vet at Ark...
Has proved to be a patient and kind individual with my cat Speedy...as are the team of receptionists! Very helpful and compassionate staff...
Met nicolaou
11 Apr 2017
Very friendly and warm staff. You can't get any better service
Biancha-Jo Dryburgh
15 Mar 2017
Easy enough to get appointments but have been charged later with a bill through the door when there's been no mention of extra charges.
Ken Garrard
17 Feb 2017
Quick pop in for booster vaccinations on my lab...great vets, always happy:)
Rachel Davis
24 Jun 2016
The Ark always offer the best and most courteous service I could wish for. I use them for all my pet export work which means at least a few visits each week and the standard of care given to every on...
The Ark always offer the best and most courteous service I could wish for. I use them for all my pet export work which means at least a few visits each week and the standard of care given to every one of my clients pets is 100% professional and knowledgeable. They always offer fair and valuable opinions regarding healthcare for pets and I can't recommend them enough.
Gary McNair
16 Feb 2016
Jennifer James
18 Dec 2015
I have used Ark Vets for many many years and I have always found them very caring and considerate of the pets I have taken there. I am totally satisfied with them and all their staff and have no comp...
I have used Ark Vets for many many years and I have always found them very caring and considerate of the pets I have taken there. I am totally satisfied with them and all their staff and have no complaints what so ever.In my opinion they are simply the best
Weasel Butler
17 Jul 2015
10,000 the cost of the Ark vets failing to diagnose a foreign body for over 6 months. There may be better vets in Colchester.
Beverley wilson
2 Jan 2015
Ark have treated all my pets for over 14 years - wouldn't go anywhere else - Thank you all at Ark!!
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