We have 11 dogs and often foster rescues so you can take it as read that we know a bit about vets! Ola is extremely professional and has an exceptional breadth of knowledge for a small practice. She has often seen our dogs at short notice and when we've had a referal to a specialist gone out of her way to ensure they are fully briefed. Just today I called asking for meds I have run out of and got a call back within 10 mins to confirm what I could get by when by the ever helpful reception staff. I've never experienced any rudeness but I have been given the facts and possible outcomes of serious conditions. I would much prefer that to nice words. I have one dog who is extremely timid and she was not put under undue stress when examined. Finally, there may be cheaper chain vets but I don't find the charges excessive and there is a pre-pay discount pet care scheme for regular expenses. So, in summary, reviews are reviews - you can chose to believe someone ticked off for being given a few home truths and I have to say I've seen some pretty rude people in the surgery, or you can take the recommendation of someone with 11 dogs! Read Less

The vets and staff at this practice are everything one would want from a professional and caring outfit. They were wonderful when our elderly retriever suffered an attack that caused him to lose mobility. Their care, attention and the treatment administered got him back on his feet within a week. Our other pets have similarly benefited from the vets' knowledge, high quality after-care and professional attitude. We are very lucky to have a such a well-equipped local practice - please use them/visit them to find out for yourself. The sweets at reception are good too! Read Less

I wouldn't even give this place one star ! I was treated awful by the vet she made me extremely upset how she handled my animal was disgusting! I am now at an amazing vets who cares for animals! my animal was never scared of the vets until these people took over ! I would strongly suggest that if you want a descent vets stay well clear from this one! I am so so happy I never have to go back there again ! It's a shame because the people who owned it before was amazing! Just glad my animal is now being treated like it should be again ! Read Less

My family use Blackwater vets and I have recently switched over to them and I'm so pleased with my experiences. Both my kitty cats were attacked within a month of each other and being heavily pregnant at the time it was a struggle to juggle everything. Well Ola, along with the reception staff went above and beyond to ensure my cats were booked in and seen to asap and really helped me. The whole experience was fab start to finish including the aftercare (follow up appt with nurse). I felt the practise genuinely cared for my animals and it made me feel they were in good hands. Thank you so much Blackwater, especially Ola. You are a fab vet and I will continue to use the practise and sing your praises! Personal care isn't essential, it's a extra detail and you always show genuine care. Read Less

Excellent service, have been fantastic in emergencies and are very caring. Working as a dog trainer I have been able to turn up sporadically with nervous dogs to allow them "happy visits" so that they are comfortable in the environment and Blackwater have never been anything but accommodating. Would not hesitate to recommend them. Read Less

In my opinion Ola is a very professional, thorough and caring vet. She has a very good 'way' with animals. My cat stresses very easily, Ola seems to relax her. Her advice has always been helpful. The whole experience here is efficient yet personal. I highly recommend this vet practice. Read Less

If I was given a choice I would give this vets zero stars. I have had dogs for over 30 years and in my opinion this is the worst vet I have come across. If your thinking of using this vet then think twice Read Less

I love these vets, they're a small surgery and really seem to care about my cats when they're brought in (compared with a few bigger surgeries I've used when living elsewhere). The receptionist remembers their names too.. it's the little things. Read Less

I have been going to this vets for 6 years now i travel all the way from basildon. My mum lives on the island and takes her dog there and the dog they had before. I think this vets is outstanding in everything they do to help you. Read Less

It was a very sad time for me as I had to take my partners rabbit in and he had to be put to sleep. The vet Mrs Doyle was very compassionate and sympathetic, she was very understanding and explained everything well. I would certainly reccomend her to anyone else, and the price was very reasonable too. There are still some good vets about. Thank you, P. Stannard. Read Less