Amused to read the illiterate rantings of the great unwashed. Jerry Kew has been treating our and our neighbours dogs for years. Hes forgotten more about canine veterinary care than most others know. Amused to read the review about his 'bedside manner' if you want sympathy it is in the dictionary between shxt and sXXXX. If however you want an experienced straight talking competent vet visit this practice. Hes not cheap, but you get what you pay for in this world Read Less

After doing my own research I visited Kew Vets about my Persian cat and the particular vet that I spoke with didn’t mention any of these hereditary health issues, they just sold me some antibiotics and sent us on our way - also I’m pretty sure she was allergic to cats and it seemed like she couldn’t wait to get us out.. I won’t be returning anytime soon. I am going to try Forest veterinary centre. Read Less

I must say the staff at Kew vets are good . I've never been let down . always had good treatment fir all of my animals over many years. I feel they are very professional . and not the cheapest in the area ( but i wouldnt take my pets to the cheapest as they are not really very good and definitely not customer focused. . vets for pets broxbourne) but certainly fairly priced. and I don't ever feel I have been over charged or ripped off. would definatly recomend Read Less

Rude Rude very unprofessional staff.My dog was taken for dental treatment.Their didn't do the proper procedure.When I whent back to see the vet for explanation their were trying to make me look stupid and have no clue about the dog when confronted with the photos again their say their a more than happy to fix the mistake but for the same money £400 When I prove that their broken one of the tooth and left behind their still trying to say that the vet who done the operation is no longer works but I stand my ground for them to finish the work is not done properly first time.I would think twice taking my pet their. No respect from staff . Read Less

What utter rubbish they put on the notes at consult of your pet beware your words can be twisted. We went to see a vet as our dogs behaviour changed slightly with a new dog. Having seeing the insurance report some years later it appears my dog is unsafe as it growled at one of us .Never in a million years would our boy do this to anyone and yet to this day he has never been aggressive to people or dogs including our grandchildren ( cats are not a favourite).Kews were our vets for years , he cured one of my Dobermans many 20 years ago. it seems that since we have taken our other dog to them with a cruciate issue due to lack on full time staff they have taken the mickey. Now go to a great vet who retains their staff so you can see the same vet that actually get to know your dog rather than look a computer screen . Read Less

Spent £65.00 for a scan on my French bulldog two weeks before she was due, to see how many puppies she was expecting as their birth can be difficult and we need to know if all the puppies have been delivered, and all they said was there are at least two but we can't see clearly. Either their scanner is old and not very good or the operator is not well trained. Rather poor and very disappointing. Read Less

Having been to other vets who were not very compassionate, I would suggest Kews is the only vets in town that anyone should use. They have always been super helpful and respectful. I have unfortunately had 2 cats who have had very serious health conditions and the vets has been honest with me and let me make an informed decision with both cases. There is also an out of hours service that is there should a situation arise that you NEED a vet right now. Read Less

I did like it until my cat had 9 teeth taken out (even though no one noticed anything wrong in 4 visits) Mr Kew who owns it, in my opinion is a very defensive if you complain. When I did complain to him , it was a battle of witts. I am still waiting for an email confirming I would get a cat healthchecks as a way of compensation Read Less

Our families have been with Jack Kew for many years(40+ years) , always been happy but after the last visit never again. After paying for a consultation with a vet , we were informed that they needed to obtain quotes due to the injury, after not hearing from the in 9 days we phoned the practice to find out why no update or quote for operation . We were then told the vet that we saw had left the practice and that we would then have to pay to see another vet again just to get the information we needed. Did try to explain that we had already been at this point and we were waiting for the quote the vet had advised she was getting. The person we spoke to was not interested at all ( in our opinion very very very rude) it seems that money is all that matters with this practice not animal care, did request a call from Kew the owner over 2 weeks ago and was told that he would call still not heard a single thing. Have now gone to another practice Forest Lodge we are really really happy. It appears that the vets there seem to stay in their job for alot longer than Kews , being an animal lover vet continuity is very important. Please also note the accounts people are able to call paid customers liars?????? and when we tried to explain we were told do not be rude or I will hang up the call ( absolutely not what you want to hear when you have been a loyal customer). Read Less

My complaint is not the number of teeth removed, I know this was necessary to avoid future complications, but the severity the condition was allowed to reach before it was picked up by a different practice. I sincerely believe that if I had been advised on treatment of gingivitis or even been told Bobby had gingivitis rather than the stock reply €a little pink give him more biscuits€ that the extent of his surgery could have been avoided. I also believe that due to his bad breath that Bobby has probably been suffering for a while and certainly since our visit in November 2015 ... had somebody said he has gingivitis let us tell you how you can manage it with chlorhexidine or other such care then I believe we could have lessened the damage he faces now. It was also missed in June 2016; I do fail to see that the situation could have escalated so quickly from November to July let alone June to July .... NINE TEETH!! I gather that the infection was very widespread, how can it have got this far? When we queried it 2 weeks ago, you said that member of staff no longer worked for the surgery (But we saw 3 different people in that time period) and surely notes would have been put on my cats€ record. The lady on the phone said the only notes about Bobby€s teeth were last November. I really do feel that the severity should have been picked up in November 2015, and advice given (other than eat more biscuits) and/or surgery scheduled. I therefore feel that future visits should not have been necessary and feel a courtesy gesture would be to refund those fees. Also surgery is inevitable in gingivitis, I believe, but nine teeth and the extra it cost beyond the 3 back ones we expected would also kind gesture. Today (Tuesday 9th) when we collected Bobby, one nurse said give him his medication tomorrow. We asked her to confirm and she agreed tomorrow. Minutes later the other nurse came out and said do the medication tonight. Conflicting statements. Who do we believe? Read Less

Kew vets have cared for my puppy from the beginning but today excelled themselves when my puppy was attacked by two other dogs this morning. The telephone triage was completed by an enthusiastic and competent trainee vetinary nurse with a qualified vetinary nurse. When I arrived I had a very good, professional and caring service by the on call specialist vetinarian and the nurses. I am extremely happy with the care and passion the team gave my puppy out of hours, and they treated my puppy within the hour. I would strongly recommend this practice to everyone. Very happy and could not fault them. Read Less