Massive thank you to the best vet on the planet, Oliver (who has treated many of mine and my family pets for years now). My young cat came home today with a puncture wound on his chest. We got an appointment straight away and had him checked out and an X-ray to make sure he was ok. Cannot thank the team at the Rayleigh branch enough for looking after my little furbaby I wouldn't ever take my animals anywhere else. (If my horse would fit in the waiting room then I'd take him as well!!) Thank you thank you!! Read Less

After a traumatic trip to my previous vets, I was nervous when the time came for his Lordships annual check up......Downes was recommended to me and Otis and I saw Margaret on Monday, we were both immediately put at ease and it was obvious from the start that he was in safe, experienced hands. Rather than being the frightened, hissing Otis witnessed before, he hardly batted an eyelid! Thanks so much!! Read Less

These guys n' girls are really brilliant. I started using them about 2 years ago when I got my first kitty. Another 2 kitties later (don't worry - I still have the first one!) I'm still using them. The staff, including the receptionist, are all incredibly friendly and you never feel rushed which I really appreciate. The waiting area is nice enough (it's just a waiting area after all) and there's a big front window which faces out to the park opposite. In terms of expertise, they do seem to know their stuff and I've never had any hesitation in asking them for advice. They've been really helpful in helping me look after my 3 adorable cats, which at the end of the day, is what I think all pet owners really want from their vet. Would strongly recommend this place to anyone with pets. Read Less

Thank you very much for the emergency care we recieved for our cocker on Saturday happy to say she is on the mend now and recieving gentle meals over the next week and then she will be put back on her normal dry food bit by bit. We were very worried for Millie but she is now back to her normal self nowRead Less

I was just 18 years old when I was home alone with my puppy and thought she had a bone lodged in her mouth. I phoned Downes at midnight on a Saturday and was invited to the surgery straightaway. The Vet saw me and my puppy, who by then, much to my embarrassment, had dropped the 'bone' which was in fact a pigs ear she'd got stuck in her teeth! Nonetheless, the vet was very very kind, checked my puppy over and refused to take any payment, assuring me she'd done nothing and was just happy to put my mind at rest (at 12.30am on a Saturday!!). Since that day I have been returning to Downes and both my dogs have received excellent treatment. 10 years later, we sadly had to put my beloved eldest dog down last night, and once again, received the utmost care, kindness and love from these vets. It is heart warming to see how much they also care for my beloved dog. I will certainly continue to return to Downes with my younger dog and with any other pet I ever have the pleasure to own. As a person who truly believes that dogs are man's best friend and are family members rather than animals, I would never take my dogs anywhere but Downes. Thanks again Downes for your continuous excellent service.Read Less