Best Friends Romford
Romford, Essex
Book an Appointment
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Please call
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General Info
Best Friends Group took over this branch surgery in 2000 and provide services from exotic pet care to treatment.
The equipment and facilities at Romford include radiography and automatic processor, ultrasound, vet test, electrolyte and QBC analysers, microscope, ultrasonic dental descaler & polisher, pulse oximetry, ASIF kits, endoscopy and blood pressure monitoring.
The practice is open bank holidays and out of hours work is provided by Night Vets Ltd,
The surgery has plenty of client parking.
Opening Hours Mon – Fri: 9am – 7pm Sat: 9am – 12pm 2pm – 5.30pm Sun: 9am – 5pm
The equipment and facilities at Romford include radiography and automatic processor, ultrasound, vet test, electrolyte and QBC analysers, microscope, ultrasonic dental descaler & polisher, pulse oximetry, ASIF kits, endoscopy and blood pressure monitoring.
The practice is open bank holidays and out of hours work is provided by Night Vets Ltd,
The surgery has plenty of client parking.
Opening Hours Mon – Fri: 9am – 7pm Sat: 9am – 12pm 2pm – 5.30pm Sun: 9am – 5pm
Team
Andrew Bennett
Veterinarian
Lidia Mezei
Nurse
Samitha Diesse
Veterinarian
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Jason Garbutt
9 Apr 2018
REPORT
The only place I would consider taking my two cats. A lot if this is down to the relationship built up over the years with regular staff. But also the care they genuinely feel about others people pets...
The only place I would consider taking my two cats. A lot if this is down to the relationship built up over the years with regular staff. But also the care they genuinely feel about others people pets is evident from the moment you walk in.
Even emergency appointments are easy to get.. One call and the answer is always bring them straight down.
Jess, Vitor, and Alina are a real credit to the surgery
Sheila Young
19 Mar 2018
REPORT
My dog was spayed and service was great. Staff are friendly and attentive.
Julian Anderson
20 Jan 2018
REPORT
Have been looking after my pets for many years. A little expensive
Neil Foster
22 Dec 2017
REPORT
100% recommend to any one great staff always friendly
Paul Johnson
13 Nov 2017
REPORT
Overnight my 11 year old yellow lab, lost the use of his back leg, causing it serious stress, he kept losing his balance was unable to stand. we even had to support him him to aid his basic bodily f...
Overnight my 11 year old yellow lab, lost the use of his back leg, causing it serious stress, he kept losing his balance was unable to stand. we even had to support him him to aid his basic bodily functions. I thought his days was over. But Alex the vet, resisted putting him down, and suggested a steroid injection, he felt this could aid his recovery. Well I am glad to say Alex was spot on. I took Buddy back home with me and there was no improvement for the rest of that day. The following morning, as far as I was concerned a miracle happened. He got up unaided went to the garden, did what dogs do, then he ate his breakfast and then returned to his sofa, with a look on his face, as if to say '''whats all the fuss about?''' Alex has made all my family plus friends who got to know about Buddy situation, extremely happy. So from us all a massive shout of THANKS to Alex the Best Friends Vet!
JASON GARBUTT
27 May 2017
REPORT
Never take my pet anywhere but here.. Staff do rotate kn a shift basis, but all the vets and nurses are really helpful.
Roxana Maksylewicz
26 Oct 2016
REPORT
Very professional
Aidan Jones
13 Aug 2016
REPORT
Good
Kaly 974
26 Jun 2016
REPORT
team really professional and friendly
Sammi Palmer
14 Oct 2014
REPORT
I booked my two cats in for there annual boosters, the receptionist on the phone was lovely and polite and booked he me an appointment for the next day. the practice was nice and clean and i got seen ...
I booked my two cats in for there annual boosters, the receptionist on the phone was lovely and polite and booked he me an appointment for the next day. the practice was nice and clean and i got seen to very quickly once I had arrived. The vet was great with both my cats, as they can be a bit grumpy at times. Also they were the most reasonably priced vet i have been to.
Esme Moore
23 Jul 2014
REPORT
First problem occurred when we went in to check our dog for fleas as she was itching a lot. At the same time I asked whether the vet could show me how to empty her anal sacs as she was scooting. He im...
First problem occurred when we went in to check our dog for fleas as she was itching a lot. At the same time I asked whether the vet could show me how to empty her anal sacs as she was scooting. He immediately got a tissue and looked like he pushed his fingers at her rear end. Without looking at the tissue scrunched it up and put it in the bin. It was so incredibly brief that I doubt he did anything - no smell and nothing on tissue from what I could see. I thought that was weird and not what I wanted, but assumed he did it for free. At reception they charged me 20 for the pleasure in addition to the consultation charge and insisted that I paid for it now, but gave me an email address to complain.
I let it go that time without really following up, but the second time was too much. We asked for a prescription to be written for flea treatment by the same vet and have been advised by others that some vets could write repeating prescriptions so this is what I asked for. Their usual form did not seem to cater for this, but he wrote on the side that it is valid for 6 repeat prescriptions.
When we tried to use this, we were told that it was invalid and when we spoke to the receptionist onsite she kept saying that we wrote it ourselves and was extremely unhelpful. The hand writing and ink were the same as the rest of the form!
It costs them nothing to write another prescription and I would have happily accepted this or I would have settled if the receptionist was more of a human being and treated us with a bit more respect and empathy.
I did then complain about both of these situations, but was informed that as the vet had left there was nothing to be done and the receptionist has been advised. Overall, this situation has been very stressful and the outcome unsatisfactory. I would advise that you avoid at all costs as there are plenty of other vets to choose from.
I am now with another vet with much better receptionist, vets and prices.
FAQs
Where is Best Friends Romford located?
Best Friends Romford is located at 230 South Street, Romford,Eastern RM1 2AD. It's easily accessible to pet owners in the Romford area and surrounding communities.
What time does Best Friends Romford open and close each day?
Best Friends Romford is open Monday 10:15 AM - 19:30 PM, Tuesday 09:00 AM - 19:00 PM, Wednesday 09:30 AM - 19:00 PM, Thursday 09:00 AM - 19:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 12:00 PM. On Sundays, it's open 09:00 AM to 16:00 PM.
Is Best Friends Romford open on Saturdays?
Yes, Best Friends Romford is open on Saturdays. Their Saturday hours are 09:00AM to 12:00 PM.
How can I book an appointment at Best Friends Romford?
You can book an appointment online with Best Friends Romford via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
Business Hours
Monday
Mon
10:15AM-19:30PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:30AM-19:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-19:00PM
Saturday
Sat
09:00AM-12:00PM
Sunday
Sun
09:00AM-16:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Best Friends Romford
Romford, Essex
Book an Appointment
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
General Info
Best Friends Group took over this branch surgery in 2000 and provide services from exotic pet care to treatment.
The equipment and facilities at Romford include radiography and automatic processor, ultrasound, vet test, electrolyte and QBC analysers, microscope, ultrasonic dental descaler & polisher, pulse oximetry, ASIF kits, endoscopy and blood pressure monitoring.
The practice is open bank holidays and out of hours work is provided by Night Vets Ltd,
The surgery has plenty of client parking.
Opening Hours Mon – Fri: 9am – 7pm Sat: 9am – 12pm 2pm – 5.30pm Sun: 9am – 5pm
The equipment and facilities at Romford include radiography and automatic processor, ultrasound, vet test, electrolyte and QBC analysers, microscope, ultrasonic dental descaler & polisher, pulse oximetry, ASIF kits, endoscopy and blood pressure monitoring.
The practice is open bank holidays and out of hours work is provided by Night Vets Ltd,
The surgery has plenty of client parking.
Opening Hours Mon – Fri: 9am – 7pm Sat: 9am – 12pm 2pm – 5.30pm Sun: 9am – 5pm
Business Hours
Monday
10:15AM-19:30PM
Tuesday
09:00AM-19:00PM
Wednesday
09:30AM-19:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
09:00AM-12:00PM
Sunday
09:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Andrew Bennett
Veterinarian
Lidia Mezei
Nurse
Samitha Diesse
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Jason Garbutt
9 Apr 2018
The only place I would consider taking my two cats. A lot if this is down to the relationship built up over the years with regular staff. But also the care they genuinely feel about others people pets...
The only place I would consider taking my two cats. A lot if this is down to the relationship built up over the years with regular staff. But also the care they genuinely feel about others people pets is evident from the moment you walk in.
Even emergency appointments are easy to get.. One call and the answer is always bring them straight down.
Jess, Vitor, and Alina are a real credit to the surgery
Sheila Young
19 Mar 2018
My dog was spayed and service was great. Staff are friendly and attentive.
Julian Anderson
20 Jan 2018
Have been looking after my pets for many years. A little expensive
Neil Foster
22 Dec 2017
100% recommend to any one great staff always friendly
Paul Johnson
13 Nov 2017
Overnight my 11 year old yellow lab, lost the use of his back leg, causing it serious stress, he kept losing his balance was unable to stand. we even had to support him him to aid his basic bodily f...
Overnight my 11 year old yellow lab, lost the use of his back leg, causing it serious stress, he kept losing his balance was unable to stand. we even had to support him him to aid his basic bodily functions. I thought his days was over. But Alex the vet, resisted putting him down, and suggested a steroid injection, he felt this could aid his recovery. Well I am glad to say Alex was spot on. I took Buddy back home with me and there was no improvement for the rest of that day. The following morning, as far as I was concerned a miracle happened. He got up unaided went to the garden, did what dogs do, then he ate his breakfast and then returned to his sofa, with a look on his face, as if to say '''whats all the fuss about?''' Alex has made all my family plus friends who got to know about Buddy situation, extremely happy. So from us all a massive shout of THANKS to Alex the Best Friends Vet!
JASON GARBUTT
27 May 2017
Never take my pet anywhere but here.. Staff do rotate kn a shift basis, but all the vets and nurses are really helpful.
Roxana Maksylewicz
26 Oct 2016
Very professional
Aidan Jones
13 Aug 2016
Good
Kaly 974
26 Jun 2016
team really professional and friendly
Sammi Palmer
14 Oct 2014
I booked my two cats in for there annual boosters, the receptionist on the phone was lovely and polite and booked he me an appointment for the next day. the practice was nice and clean and i got seen ...
I booked my two cats in for there annual boosters, the receptionist on the phone was lovely and polite and booked he me an appointment for the next day. the practice was nice and clean and i got seen to very quickly once I had arrived. The vet was great with both my cats, as they can be a bit grumpy at times. Also they were the most reasonably priced vet i have been to.
Esme Moore
23 Jul 2014
First problem occurred when we went in to check our dog for fleas as she was itching a lot. At the same time I asked whether the vet could show me how to empty her anal sacs as she was scooting. He im...
First problem occurred when we went in to check our dog for fleas as she was itching a lot. At the same time I asked whether the vet could show me how to empty her anal sacs as she was scooting. He immediately got a tissue and looked like he pushed his fingers at her rear end. Without looking at the tissue scrunched it up and put it in the bin. It was so incredibly brief that I doubt he did anything - no smell and nothing on tissue from what I could see. I thought that was weird and not what I wanted, but assumed he did it for free. At reception they charged me 20 for the pleasure in addition to the consultation charge and insisted that I paid for it now, but gave me an email address to complain.
I let it go that time without really following up, but the second time was too much. We asked for a prescription to be written for flea treatment by the same vet and have been advised by others that some vets could write repeating prescriptions so this is what I asked for. Their usual form did not seem to cater for this, but he wrote on the side that it is valid for 6 repeat prescriptions.
When we tried to use this, we were told that it was invalid and when we spoke to the receptionist onsite she kept saying that we wrote it ourselves and was extremely unhelpful. The hand writing and ink were the same as the rest of the form!
It costs them nothing to write another prescription and I would have happily accepted this or I would have settled if the receptionist was more of a human being and treated us with a bit more respect and empathy.
I did then complain about both of these situations, but was informed that as the vet had left there was nothing to be done and the receptionist has been advised. Overall, this situation has been very stressful and the outcome unsatisfactory. I would advise that you avoid at all costs as there are plenty of other vets to choose from.
I am now with another vet with much better receptionist, vets and prices.
FAQs
Where is Best Friends Romford located?
Best Friends Romford is located at 230 South Street, Romford,Eastern RM1 2AD. It's easily accessible to pet owners in the Romford area and surrounding communities.
What time does Best Friends Romford open and close each day?
Best Friends Romford is open Monday 10:15 AM - 19:30 PM, Tuesday 09:00 AM - 19:00 PM, Wednesday 09:30 AM - 19:00 PM, Thursday 09:00 AM - 19:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 09:00 AM to 12:00 PM. On Sundays, it's open 09:00 AM to 16:00 PM.
Is Best Friends Romford open on Saturdays?
Yes, Best Friends Romford is open on Saturdays. Their Saturday hours are 09:00AM to 12:00 PM.
How can I book an appointment at Best Friends Romford?
You can book an appointment online with Best Friends Romford via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
Map
Incorrect information? Let us know