Cherrydown Veterinary Group
Stanford le Hope, Essex
General Info
We guarantee to be there for you 24 hours a day 365 days a year. That means our own vets and nurses are on site caring for your pet when they need it most. Some practices outsource their care overnight or have no one on duty at the premises. We passionately believe in 24/7 continuity of care by our team to give your pet the best possible treatment.
Reviews
Sarah Tabone
7 Jan 2017
REPORT
Well, after nearly 13 years since moving here of using this practice (for which 12 had been satisfactory) , DISAPPOINTED is an understatement , I will not name drop, but after taking my pug for check...
Well, after nearly 13 years since moving here of using this practice (for which 12 had been satisfactory) , DISAPPOINTED is an understatement , I will not name drop, but after taking my pug for checkup regarding a wart which had suddenly mutated in November 2016, bearing in mind she has been seen since she was a puppy for her annual boosters (health check ????), spade etc was seen in April 16 for her annual booster, and again in August 16 for a cut to her front toe, not once was the wart to her hind leg pick up or mentioned as a concern, because of our concern of its mutation (mine and husbands) we wished for it to be removed. (Now up until July 2016 I had had her insured lifetime cover, then changed her to another company so I had her and my other dogs all under the same insurer) , anyway so lump removal goes ahead, turns out that it is a grade 2 cancerous cell, and that next stage would be a vet to get in contact with me to discuss next stage of treatment ( January 2017) still not heard from anyone, to top it off just had letter through post today, from insurance company, informing me that because I had told the vet at the initial consultation that she had had the lump for a few years, they will not cover a pre existing condition, nor any other treatment relating to this. I ask you this firstly why would I say that, yes she had a wart, but this was NEVER picked up on previous health checks or on her notes , secondly if this was the case I would of had it done sooner under her first insurers. So as this post stated disappointed and upset.
Emma Henigan
5 Jan 2017
REPORT
We sadly had to have our beloved dog Cassie put to sleep recently and the compassion and professionalism shown was so greatly appreciated. Even more so when a bouquet of flowers arrived today from the...
We sadly had to have our beloved dog Cassie put to sleep recently and the compassion and professionalism shown was so greatly appreciated. Even more so when a bouquet of flowers arrived today from them with deepest sympathy. In the 13 years of Cassie life I can honestly say I have had no need to ever complain. I would like to make a special mention to Kevin Wood, I have always had faith and trust in all suggestions for Cassie's care and he always put what was best for her before anything else. Would highly recommend Cherrydown to any pet owner.
Jayne Stonely
24 Dec 2016
REPORT
Both of my dogs are registered here and I have always had excellent service. I used to go to Medivet who are terrible and twice the price. The vets at Cherrydown are all great and the Receptionists ar...
Both of my dogs are registered here and I have always had excellent service. I used to go to Medivet who are terrible and twice the price. The vets at Cherrydown are all great and the Receptionists are by far the friendliest ladies I've seen on a reception desk.
Rob Wirdnam
24 Dec 2016
REPORT
As we approach year end I would like to wish all at Cherrydown vets a wonderful Xmas and happy New year and my heartfelt thanks for all the help and assistance you have provided in keeping my diabetic...
As we approach year end I would like to wish all at Cherrydown vets a wonderful Xmas and happy New year and my heartfelt thanks for all the help and assistance you have provided in keeping my diabetic dog alive, I am sure that he would not have made it past the summer if it had not been for you. Special thanks to Sami who has patiently answered the dozens of question I have thrown at her and for all your pharmacy staff who have always been able to provide a tip top service even when iv asked for the wrong stuff or been late in requesting supplies
Louise Lindfield
23 Dec 2016
REPORT
We have always used cherry down for all our dogs...(we have had loads since I was born...and one dog had 2 litters of 10 pups each litter) They have always been brilliant... and our last visit last W...
We have always used cherry down for all our dogs...(we have had loads since I was born...and one dog had 2 litters of 10 pups each litter) They have always been brilliant... and our last visit last Wednesday was excellent service although a sad visit where we had to have our beautiful Labrador put to sleep. After 18 years of having her it was the hardest decision ever but Cherrydown vets were so sensitive and caring. 10*****
Trevor Brown
15 Dec 2016
REPORT
Bens been in for a TPLO on his leg, From the first diagnosis we have been kept informed all the way, JB has been very helpful and very reassuring at a stressful time, He has explained in great detai...
Bens been in for a TPLO on his leg, From the first diagnosis we have been kept informed all the way, JB has been very helpful and very reassuring at a stressful time, He has explained in great detail about how the operation will go and why Ben needs this particular treatment, Cherrydown have phoned every day to let us know how Ben is getting on, we have visited him in kennels and all the staff have been very friendly and helpful, JB called us on the evening after he operated and explained how it all went. Hopefully Ben will be home soon, During such a stressful time our whole experience with Cherrydown has been fantastic, They are professional, understanding and very helpful.
Beverley Larke
15 Dec 2016
REPORT
Very dissapointed yet again with this practice, having asked for appointment with specific vet Kevin was told he wasnt there so opted to see Chris, yet again 40 minutes over appointment time , Chris t...
Very dissapointed yet again with this practice, having asked for appointment with specific vet Kevin was told he wasnt there so opted to see Chris, yet again 40 minutes over appointment time , Chris told me I was there for Coopeers anul glands as Cooper hadnt been seen since July,,,,ummm no Cooper was her a week or so ago...... well nothing on here to say that, well he has ear probs. checked Coopers ears after using a wash for over a week, and issued a perscription for ear drops, having insited her check again where Coopers prior notes were and eye rolling ta da COopers notes under Connies, not good enough really a simple thing likes mixing up notes for 2 different dogs could be disastrous. We chose this practice because they say To us they are one the family, but sadly we are not feeling the love from this practice anymore. In the past the waiting times have become ridiculous have waited over an hour past appointment no explanation or apologies. Chris spent much of the time looking at his watch and even came round to the door as if we were wasting his time. Connie has been on steroids for a while for her allergies and as she is so young we have managed to get her from one tablet a day to half a tablet every 3 days .....Chris's advice Just stop them all together.... really is that not dangerous?.. Sadly we are now wondering if we should be staying at this practice with such lapses in the running and rude reception staff especially the lady dispensing last night. This used to be a good vets but sadly now customers dont matter and fhey only seem to be interested in profit. Such a Shame
Paul A Read
23 Oct 2016
REPORT
4 and a half weeks ago this practice caused the slow and painful death of our beautiful cat. Cyan died on the 5th. My wife left a negative review on the 12th, in this time it seems Cherrydown have bee...
4 and a half weeks ago this practice caused the slow and painful death of our beautiful cat. Cyan died on the 5th. My wife left a negative review on the 12th, in this time it seems Cherrydown have been able to find it within theirselves to send out condolences etc to other people and update their facebook page. They have communicated with other people but not answered any of the concerns or commented on the problems we (and poor Cyan) suffered with them. What a disgrace. Still very angry and shocked at the way it's all been ignored, swept away and seemingly forgotten about.
Barbara Lane
18 Oct 2016
REPORT
Very sadly our dear cat had to be put to sleep last week. I cannot thank the staff at Cherrydowns enough. Not only was everything explained clearly and kindly to us but the staff showed such compassio...
Very sadly our dear cat had to be put to sleep last week. I cannot thank the staff at Cherrydowns enough. Not only was everything explained clearly and kindly to us but the staff showed such compassion. Imagine how I felt when I arrived home tonight to find a beautiful bouquet of flowers sent by them. What a kind thought and such a lovely thing to do. Once again thank you to everyone from the vet to the reception staff for helping us through a difficult time.
Natalie Wright-Gigg
12 Oct 2016
REPORT
Sadly we had to have our dog put to sleep last Sunday evening the vet on call was amazing taking loads of time to explain things to us and helped us so much. The staff we dealt with on the phone in re...
Sadly we had to have our dog put to sleep last Sunday evening the vet on call was amazing taking loads of time to explain things to us and helped us so much. The staff we dealt with on the phone in regards to our boys cremation were kind and helpful taking time to let us decide what was best for us. This week our dogs ashes came back, they were sent to Stanford because that is nearest to us and today we received flowers and a sympathy card from them. Altogether a great service because of the kindness and patience shown to us a horribly difficult situation was made so much easier. Thank you to everyone at Basildon. Xx
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01268 533636
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Cherrydown Veterinary Group
Stanford le Hope, Essex
General Info
We guarantee to be there for you 24 hours a day 365 days a year. That means our own vets and nurses are on site caring for your pet when they need it most. Some practices outsource their care overnight or have no one on duty at the premises. We passionately believe in 24/7 continuity of care by our team to give your pet the best possible treatment.
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Sarah Tabone
7 Jan 2017
Well, after nearly 13 years since moving here of using this practice (for which 12 had been satisfactory) , DISAPPOINTED is an understatement , I will not name drop, but after taking my pug for check...
Well, after nearly 13 years since moving here of using this practice (for which 12 had been satisfactory) , DISAPPOINTED is an understatement , I will not name drop, but after taking my pug for checkup regarding a wart which had suddenly mutated in November 2016, bearing in mind she has been seen since she was a puppy for her annual boosters (health check ????), spade etc was seen in April 16 for her annual booster, and again in August 16 for a cut to her front toe, not once was the wart to her hind leg pick up or mentioned as a concern, because of our concern of its mutation (mine and husbands) we wished for it to be removed. (Now up until July 2016 I had had her insured lifetime cover, then changed her to another company so I had her and my other dogs all under the same insurer) , anyway so lump removal goes ahead, turns out that it is a grade 2 cancerous cell, and that next stage would be a vet to get in contact with me to discuss next stage of treatment ( January 2017) still not heard from anyone, to top it off just had letter through post today, from insurance company, informing me that because I had told the vet at the initial consultation that she had had the lump for a few years, they will not cover a pre existing condition, nor any other treatment relating to this. I ask you this firstly why would I say that, yes she had a wart, but this was NEVER picked up on previous health checks or on her notes , secondly if this was the case I would of had it done sooner under her first insurers. So as this post stated disappointed and upset.
Emma Henigan
5 Jan 2017
We sadly had to have our beloved dog Cassie put to sleep recently and the compassion and professionalism shown was so greatly appreciated. Even more so when a bouquet of flowers arrived today from the...
We sadly had to have our beloved dog Cassie put to sleep recently and the compassion and professionalism shown was so greatly appreciated. Even more so when a bouquet of flowers arrived today from them with deepest sympathy. In the 13 years of Cassie life I can honestly say I have had no need to ever complain. I would like to make a special mention to Kevin Wood, I have always had faith and trust in all suggestions for Cassie's care and he always put what was best for her before anything else. Would highly recommend Cherrydown to any pet owner.
Jayne Stonely
24 Dec 2016
Both of my dogs are registered here and I have always had excellent service. I used to go to Medivet who are terrible and twice the price. The vets at Cherrydown are all great and the Receptionists ar...
Both of my dogs are registered here and I have always had excellent service. I used to go to Medivet who are terrible and twice the price. The vets at Cherrydown are all great and the Receptionists are by far the friendliest ladies I've seen on a reception desk.
Rob Wirdnam
24 Dec 2016
As we approach year end I would like to wish all at Cherrydown vets a wonderful Xmas and happy New year and my heartfelt thanks for all the help and assistance you have provided in keeping my diabetic...
As we approach year end I would like to wish all at Cherrydown vets a wonderful Xmas and happy New year and my heartfelt thanks for all the help and assistance you have provided in keeping my diabetic dog alive, I am sure that he would not have made it past the summer if it had not been for you. Special thanks to Sami who has patiently answered the dozens of question I have thrown at her and for all your pharmacy staff who have always been able to provide a tip top service even when iv asked for the wrong stuff or been late in requesting supplies
Louise Lindfield
23 Dec 2016
We have always used cherry down for all our dogs...(we have had loads since I was born...and one dog had 2 litters of 10 pups each litter) They have always been brilliant... and our last visit last W...
We have always used cherry down for all our dogs...(we have had loads since I was born...and one dog had 2 litters of 10 pups each litter) They have always been brilliant... and our last visit last Wednesday was excellent service although a sad visit where we had to have our beautiful Labrador put to sleep. After 18 years of having her it was the hardest decision ever but Cherrydown vets were so sensitive and caring. 10*****
Trevor Brown
15 Dec 2016
Bens been in for a TPLO on his leg, From the first diagnosis we have been kept informed all the way, JB has been very helpful and very reassuring at a stressful time, He has explained in great detai...
Bens been in for a TPLO on his leg, From the first diagnosis we have been kept informed all the way, JB has been very helpful and very reassuring at a stressful time, He has explained in great detail about how the operation will go and why Ben needs this particular treatment, Cherrydown have phoned every day to let us know how Ben is getting on, we have visited him in kennels and all the staff have been very friendly and helpful, JB called us on the evening after he operated and explained how it all went. Hopefully Ben will be home soon, During such a stressful time our whole experience with Cherrydown has been fantastic, They are professional, understanding and very helpful.
Beverley Larke
15 Dec 2016
Very dissapointed yet again with this practice, having asked for appointment with specific vet Kevin was told he wasnt there so opted to see Chris, yet again 40 minutes over appointment time , Chris t...
Very dissapointed yet again with this practice, having asked for appointment with specific vet Kevin was told he wasnt there so opted to see Chris, yet again 40 minutes over appointment time , Chris told me I was there for Coopeers anul glands as Cooper hadnt been seen since July,,,,ummm no Cooper was her a week or so ago...... well nothing on here to say that, well he has ear probs. checked Coopers ears after using a wash for over a week, and issued a perscription for ear drops, having insited her check again where Coopers prior notes were and eye rolling ta da COopers notes under Connies, not good enough really a simple thing likes mixing up notes for 2 different dogs could be disastrous. We chose this practice because they say To us they are one the family, but sadly we are not feeling the love from this practice anymore. In the past the waiting times have become ridiculous have waited over an hour past appointment no explanation or apologies. Chris spent much of the time looking at his watch and even came round to the door as if we were wasting his time. Connie has been on steroids for a while for her allergies and as she is so young we have managed to get her from one tablet a day to half a tablet every 3 days .....Chris's advice Just stop them all together.... really is that not dangerous?.. Sadly we are now wondering if we should be staying at this practice with such lapses in the running and rude reception staff especially the lady dispensing last night. This used to be a good vets but sadly now customers dont matter and fhey only seem to be interested in profit. Such a Shame
Paul A Read
23 Oct 2016
4 and a half weeks ago this practice caused the slow and painful death of our beautiful cat. Cyan died on the 5th. My wife left a negative review on the 12th, in this time it seems Cherrydown have bee...
4 and a half weeks ago this practice caused the slow and painful death of our beautiful cat. Cyan died on the 5th. My wife left a negative review on the 12th, in this time it seems Cherrydown have been able to find it within theirselves to send out condolences etc to other people and update their facebook page. They have communicated with other people but not answered any of the concerns or commented on the problems we (and poor Cyan) suffered with them. What a disgrace. Still very angry and shocked at the way it's all been ignored, swept away and seemingly forgotten about.
Barbara Lane
18 Oct 2016
Very sadly our dear cat had to be put to sleep last week. I cannot thank the staff at Cherrydowns enough. Not only was everything explained clearly and kindly to us but the staff showed such compassio...
Very sadly our dear cat had to be put to sleep last week. I cannot thank the staff at Cherrydowns enough. Not only was everything explained clearly and kindly to us but the staff showed such compassion. Imagine how I felt when I arrived home tonight to find a beautiful bouquet of flowers sent by them. What a kind thought and such a lovely thing to do. Once again thank you to everyone from the vet to the reception staff for helping us through a difficult time.
Natalie Wright-Gigg
12 Oct 2016
Sadly we had to have our dog put to sleep last Sunday evening the vet on call was amazing taking loads of time to explain things to us and helped us so much. The staff we dealt with on the phone in re...
Sadly we had to have our dog put to sleep last Sunday evening the vet on call was amazing taking loads of time to explain things to us and helped us so much. The staff we dealt with on the phone in regards to our boys cremation were kind and helpful taking time to let us decide what was best for us. This week our dogs ashes came back, they were sent to Stanford because that is nearest to us and today we received flowers and a sympathy card from them. Altogether a great service because of the kindness and patience shown to us a horribly difficult situation was made so much easier. Thank you to everyone at Basildon. Xx
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