As we approach year end I would like to wish all at Cherrydown vets a wonderful Xmas and happy New year and my heartfelt thanks for all the help and assistance you have provided in keeping my diabetic dog alive, I am sure that he would not have made it past the summer if it had not been for you. Special thanks to Sami who has patiently answered the dozens of question I have thrown at her and for all your pharmacy staff who have always been able to provide a tip top service even when iv asked for the wrong stuff or been late in requesting supplies Read Less

We have always used cherry down for all our dogs...(we have had loads since I was born...and one dog had 2 litters of 10 pups each litter) They have always been brilliant... and our last visit last Wednesday was excellent service although a sad visit where we had to have our beautiful Labrador put to sleep. After 18 years of having her it was the hardest decision ever but Cherrydown vets were so sensitive and caring. 10*****Read Less

Bens been in for a TPLO on his leg, From the first diagnosis we have been kept informed all the way, JB has been very helpful and very reassuring at a stressful time, He has explained in great detail about how the operation will go and why Ben needs this particular treatment, Cherrydown have phoned every day to let us know how Ben is getting on, we have visited him in kennels and all the staff have been very friendly and helpful, JB called us on the evening after he operated and explained how it all went. Hopefully Ben will be home soon, During such a stressful time our whole experience with Cherrydown has been fantastic, They are professional, understanding and very helpful.Read Less

Very dissapointed yet again with this practice, having asked for appointment with specific vet Kevin was told he wasnt there so opted to see Chris, yet again 40 minutes over appointment time , Chris told me I was there for Coopeers anul glands as Cooper hadnt been seen since July,,,,ummm no Cooper was her a week or so ago...... well nothing on here to say that, well he has ear probs. checked Coopers ears after using a wash for over a week, and issued a perscription for ear drops, having insited her check again where Coopers prior notes were and eye rolling ta da COopers notes under Connies, not good enough really a simple thing likes mixing up notes for 2 different dogs could be disastrous. We chose this practice because they say To us they are one the family, but sadly we are not feeling the love from this practice anymore. In the past the waiting times have become ridiculous have waited over an hour past appointment no explanation or apologies. Chris spent much of the time looking at his watch and even came round to the door as if we were wasting his time. Connie has been on steroids for a while for her allergies and as she is so young we have managed to get her from one tablet a day to half a tablet every 3 days .....Chris's advice Just stop them all together.... really is that not dangerous?.. Sadly we are now wondering if we should be staying at this practice with such lapses in the running and rude reception staff especially the lady dispensing last night. This used to be a good vets but sadly now customers dont matter and fhey only seem to be interested in profit. Such a ShameRead Less

4 and a half weeks ago this practice caused the slow and painful death of our beautiful cat. Cyan died on the 5th. My wife left a negative review on the 12th, in this time it seems Cherrydown have been able to find it within theirselves to send out condolences etc to other people and update their facebook page. They have communicated with other people but not answered any of the concerns or commented on the problems we (and poor Cyan) suffered with them. What a disgrace. Still very angry and shocked at the way it's all been ignored, swept away and seemingly forgotten about. Read Less

Very sadly our dear cat had to be put to sleep last week. I cannot thank the staff at Cherrydowns enough. Not only was everything explained clearly and kindly to us but the staff showed such compassion. Imagine how I felt when I arrived home tonight to find a beautiful bouquet of flowers sent by them. What a kind thought and such a lovely thing to do. Once again thank you to everyone from the vet to the reception staff for helping us through a difficult time. Read Less

Sadly we had to have our dog put to sleep last Sunday evening the vet on call was amazing taking loads of time to explain things to us and helped us so much. The staff we dealt with on the phone in regards to our boys cremation were kind and helpful taking time to let us decide what was best for us. This week our dogs ashes came back, they were sent to Stanford because that is nearest to us and today we received flowers and a sympathy card from them. Altogether a great service because of the kindness and patience shown to us a horribly difficult situation was made so much easier. Thank you to everyone at Basildon. Xx Read Less