If I could leave no stars I would. In all my years of dog ownership this is the worse vets I’ve been too. My dog had a hernia and they just kept taking consultation money and cleaning his anal. Ian daly is a terrible vet who knew his condition and failed to tell me. James is the only decent vet at this practice. I wouldn’t recommend them at all and since I’ve left have been told by people their dog has died in their care. I think what they did to my dog comes under negligence and will be making a complaint. Lots of nicer vets in and around Southend. Read Less

Had used this practice many years ago and have just returned again since having another cat. The staff are all friendly and proffessional from the receptionists to the vets. They are all very caring and are dealing with the covid situation very well also. I was made aware of The Healthy Pet Club which offers great value for money. Ian the vet was excellent and took me through everything he had done, explaining everything very carefully and calmly making me feel totally assured at all times. I feel confident knowing that my pets needs will be well looked after here once again. Thank you to everyone. Read Less

There are a few reviews about this surgery and I am a firm believer that the truth always lies somewhere in the middle. I have used their services for many years and think that maybe this is a good time I leave a review. As a lot of people have said, it is true that sometimes the wrong medication is administered to your animal. By 'wrong' I personally mean medication that is not tested enough for use on a particular animal and the potential counter-side effects outweigh any benefits. This has happened to me only once in 3-4 years, surprisingly by a very good vet. The medication was also advised to be given in double the allowed dose. Fortunately, I knew the medication and that it wasn't needed, had a second opinion and didn't administer it. I did administer the rest of the prescribed meds. Some comments have also mentioned things about the price. Indeed, sometimes the service I have received was below the standards and gave the impression that they only want to take money out of the clients. It is true that once I paid £200-£300 for 3-4 minutes admission. And there is no problem about spending money for your beloved pet, as you might agree, but it is the sign of disrespect when common sense is not used and people try to rip you off at such a hard time because they find you weak. Clients are not stupid because they love their animals, the fact that they are willing to pay means that you must provide a service good enough to pay for. Also, some vets might be considered 'incompetent' ; offering to examine animals when unsure. However, this has changed along the years and the last year the practice advises the clients on the phone about the help they can/cannot offer. This is particularly important so specialised help can be sought. Further, I have witnessed receptionists joking behind the back of clients and revealing information in front of other clients, encouraging other clients to join the joke. Again, receptionists are not always professional. ON the positive side, some vets, even if they don't have the qualifications, they show a true interest in animals and I have to admit that the help & care they provided to my budgie 3 years ago was above the standards and I don't think that an avian would be able to do anything more than what this lady vet did. They also showed respect for my budgie when I was around at least. However, they always administered the same treatment to every sick pet of mine; baytril. I had stopped using their services after the time they were disrespectful and overcharged me, I would only use them for emergencies once a year until my Avian was able to see the animal. However, today I visited the practice again and I am 110% satisfied with the service I received from the vet, Dr. Savvas. He was very helpful, took the time to explain to us what was going on, talked about all the options, spent extra time to answer all the questions and was particularly knowledgeable. If it was only for Dr. Ian and Dr. Savvas I would give 5 stars for sure. I don't know if their services have improved to the extent to compare with Avian Services but after my visit today, I feel more confident in trusting them again. Thus, the service you receive mainly depends on the vets who will serve you and at a surgery that people rotate around a lot this affects the quality of care. I guess this is the trade off for a 24h vet hospital. Read Less

Avoid this vets if you love your dog Earls Hall overdosed our little chi with an unlicensed painkiller resulting in her death less than 2 days later in a great deal of pain when she wasn't in any pain to begin with.(they basically gave her the equivalent of Fentanyl). We only took her there as she was a bit off colour. Very little empathy We are devastated. She died there needlessly Avoid at all costs. There are so many better vets in the area Read Less

I have been using this vets for about 10 years, recently I have been there quite a few times as I have had a few problems with my dog. I always find the staff here to be so friendly, helpful and very knowledgeable. They go out of their way to make the experience as easy as possible for both the owner and the pet. Nothing is too much trouble, everyone has a smile on their face and people and genuinely enjoying what they do. I cannot say enough good things about them. The practice is very clean, safe and accommodating. I highly recommend this vets to everybody. Read Less

Gordie my Prairie dog was neutered by James last week, as Gordie is an exotic species very few vets in the uk would have done the procedure before so this was of great concern to me, however all the staff at Earls hall have been fantastic, James done his research prior to the procedure and took guidence from a specialist in America. Communication was good too, James phoned to update me that all had gone well, which was a great comfort. Gordie's incisions are tiny and so tidy, you can barely see them. Reception staff are lovely, nothing is to much for them, always smiling and very efficient too. After care has been great aswell. A big thankyou to you all. Read Less

Amazing vets, we were recommended to come here and have been seeing James every time ever since. He is such a kind gentle vet and is the only vet who we have ever seen that gets down on the floor with the dog to put her at ease rather than put them straight on the table. He picked up on our dogs problems right away when our previous vets kept telling me that there wasn't a problem and he advised the "old fashioned" spay rather than the (more expensive) keyhole as for our dog it would benefit her in the long run to have everything removed due to her hormonal problems. I was super impressed that he advised that as not many vets these days talk you out of spending money, even when it is in the pets interest and this sealed our confidence in him and Earls hall and we now have all our pets registered with them. Would recommend without hesitation. (also it was an ex Earls hall vet nurse who recommended them when I was at my wits end with my poorly dog and I think that is a good indication when an ex employee states they are the most caring vets she ever worked for during her career)Read Less

I would just like to say I am so so grateful to earls hall vets, and especially the out of hours staff Sunday night. My beautiful Bella was rushed there Sunday night by myself and was sadly put to sleep. I was a complete wreck but the vet on call and the nurse were absolutely amazing. They did everything they could for my princess but unfortunately they couldn't do anymore. They were very professional but also so sensitive to my emotions as well. Bella was my best friend, I love her like my child and I miss her so much it hurts! But knowing that they did everything in their capabilities to help her gave me some comfort. Today I have spoken to them for the 1st time and the receptionist was very kind and then iv just come home to find a card from them in the post with my girls footprints and some forget me not seeds! I'm so overwhelmed, such a thoughtful gesture and completely unexpected! I sobbed like a baby again.....to be fair I haven't stopped much anyway!! Thank you so so much for everything you did, I will never forget it xxRead Less

Been nursing MR through the night as he cant breath properly.... He went to earls hall veterinary for a routine annual vaccination 2 weeks ago ,they gave him the kennel cough vaccine up his nose, since that he has been chocking and struggling to breath! I took him back and a different vet said he should not of had it due to him always being with me and never going into kennels and the other vet should of asked this in his consultation! He is now on steroids in his food to get rid of the inflammation but it was worse last night! This is seriously worrying as he was always in perfect health until he went there! Now bless him he is trying to sleep as he has been up most of the night These vets are not trustworthy and I will be going elsewhereRead Less

I was totally ripped off. Phoned emergency out of hrs and asked how much it would be. Was told 130 for consultation if I got there before 10. Broke my neck to get there before 10 and arrived at 9.50. When I came to pay it was 250 for some pain killers and antibiotics. When I queried it I was told that I had been charged more because the consultation took place after ten, anyway she said its not much more so I asked and she said only 50!! That's a day's wages to me! I was livid and argued that I had arrived before ten but was basically told computer says no!! She didn't explain that I would be charged the higher amount when I arrived. Will not be returning!!Read Less