East Neuk Veterinary Clinic

The level of care shown to our little dog was excellent. The knowledge of the consultant was well evidenced especially in his ability to explain to us in layman's terms what was wrong and possible outcomes. Read Less

Our Border Collie puppy Jake had a total hip replacement at East Neuk Vetinary Clinic when he was just under a year old. He’s fully recovered from his total hip replacement and he’s doing amazingly - I’ve never seen him run around so much! It’s so good to see him pain free and being able to run around and play with other dogs now. Thank you so much to everyone at East Neuk Veterinary Clinic! Read Less

Yesterday morning I came up to tell you that my beautiful dog, Alfie, has been euthanised the previous evening. Despite having been registered at the East Neuk Veterinary Clinic since 2011 I had to go to Eden Vets as there was no way was I going to travel all the way from St Monans to Kirkcaldy to attend your Vets Now out of hours service over 45 mins away with a dog in a seizure. I managed to get Alf home after a consult but he commenced another seizure just after ten o'clock and I again contacted Eden Vets to get a home visit as stated earlier I did not want Alf to endure such a long journey in seizure, a visit which ultimately resulted in me losing my best friend. It was unhurried and done with compassion and I was left heartbroken. Today I wanted to speak with my own vet to reassure myself that I had made the right decision and that there would have been nothing else I could have done. I was told by the Receptionist that she would ask John Ferguson to call me as he was currently busy, I went home still in tears with no closure. There I waited for this phone call that never materialised. Alf had two TPLO operations at the clinic costing close to £5500 and also attended for his annual vaccinations and other minor ailments yet this does not seem to matter, you had the money and that is where the interest stops. I was beginning to get a feeling about how the clinic was going when John Ferguson refused to operate on Alf's second ruptured cruciate ligament until he was paid up front despite Alf being fully insured, instead he was content to let Alf suffer and be in pain. In fact the veterinary husband of the locum vet both whom work at the East Neuk Vet Clinic basically told his wife when she went through the back to discuss the case with him that there was nothing they could do until he could get his operation and had Alf been a footballer they would merely put it in a support and provide crutches. I don't even think he would have given pain relief, an old school vet, thankfully his wife did but the attitude shocked me. Tonight has confirmed my thoughts that the clinic no longer cares for it's clients or their pets despite ironically claiming it has high standards of patient and customer care, or maybe it only likes the ones that are its favourites. I feel extremely let down and disappointed by this clinic and I have no doubt that you will delete this post, but just maybe you should look again at why you are in this business. Read Less

Can't praise the surgeon Humberto Abreu, and staff enough, very professional and friendly service from all, procedures were well explained before and after the operation. More than happy to give a good review. Read Less

My dog loki (labrador pointer cross) was hit by a car, partially rupturing his cruciate ligament, then 3months later while swimming with me he kicked a boulder beneath him and tore it completely!! When taken to East neuk vets he had a t.p.l.o (tibial plateau leveling operation) to help him live a decent life! I understood this was a big operation, and because of the size and energy levels of loki it maybe a short term fix, at least resulting in arthritic symptoms!! It has since been three and a half years and I'm delighted to say loki is better than ever greyhound fast has a 7foot leap & swims like a seal! Both my other bitches love him leading the pack again! So thank you with all my heart for giving my dog / dogs a new lease of life very much appreciated!!!! Read Less

As a vet, refer frequently to John and his team. Have only ever received first class service. Animals come back fixed, clients impressed. Have also received a lot of very helpful telephone advice, freely given. In addition, been very impressed with East Neuk in not carrying out surgery where conservative treatment will work just as well. Certainly a very animal centred practice. Read Less

Very thankful to John & his team for the wonderful care they have provided for my collie Glen.Glen was diagnosed with bilateral hip dysplasia at 7 months old & has since had 2 operations by John - 1 TPO & 1 hip replacement.John has been a complete hero; not just in terms of his expertise (which obviously played the biggest part!),but also in how he has been so calm & reassuring. Everyone,from the reception staff to the nurses are wonderful - so caring & always ready to listen to any worries/questions you have.It speaks volumes that Glen was always desperate to get into the surgery - he obviously has good memories of the staff,as I literally have to drag him into our local practice!I will be forever grateful to the team at East Neuk.I only wish the surgery was closer to home so that I could have them as my local vet! Read Less

Must say having referred literally dozens of cases to East Neuk I've never had one adverse client response; everybody makes mistakes, I would imagine it was a busy day in what is a very busy practice. Read Less

Very thankful to John Ferguson and his team for the wonderful care and help they have provided over the last year for my border collie Glen. My local vet diagnosed Glen with bilateral hip dysplasia when he was just 7 months old. We were referred to John last summer for a consultation appointment where he took X-rays and did the necessary investigations. The right hip was a candidate for salvage surgery, so it was arranged for Glen to stay over night at the practice and have his first operation the next morning. Glen recovered well after surgery and within 12 weeks he had a perfect right hip! He was coping well with having the one good hip so we let him enjoy life until we felt it was necessary to get the hip replacement done on his left side. This takes us up to April this year, when I noticed that Glen had started to show some stiffness. So along we popped to East Neuk to see John and it was agreed that it was time to perform the hip replacement. Eight weeks on and Glen has just had his checkup appointment and things are looking fantastic! Throughout this stressful and upsetting time John has been a complete hero; not just in terms of his expertise (which has obviously played the biggest part!), but also in how he has been so calm and reassuring. It really have me the confidence to stay strong whilst all this scary stuff was happening to my poor puppy. The reception staff are all wonderful and caring and always ready to listen to any worries/questions you have, even the stupid stuff. John was always there to talk to if you needed his guidance on anything. He even brought one of my appointments forward to give me peace of mind over something which was bothering me - turned out to be nothing at all, but he wanted me to be reassured so kindly squeezed us in a week early. They are all very sympathetic. It speaks volumes that Glen was desperate to get into the clinic today - he obviously has good memories of the staff there, as I literally have to drag him into our local vets! Read Less

Sadly did not have a good experience recently at East Neuk Vets. Took my working cocker along with a broken toe only to find after investigation and x rays that they bandaged and supported the wrong foot! Everyone makes mistakes and making amends is a big part of this process as is listening to your clients. An apology was issued but sadly my feelings were not listened to.Listening is a skill that unfortunately was not present and I was told on two occasions by both practice manager and owner that I should be happy as there was no extra cost to redo the support and bandages! I would have expected no less! Left wondering if the value of making money takes precedent over client care :-( Read Less