Very poor customer service. My appointment was rescheduled by the practice twice, when i finally got an appointment, my name and address was not noted in the appointment. Did not have confidence in ... Read More
Very poor customer service. My appointment was rescheduled by the practice twice, when i finally got an appointment, my name and address was not noted in the appointment. Did not have confidence in the vet treating my cat for annual booster and check up. No thorough examination in comparison to other vets i have used, vet could not check the cats teeth without giving treats, my cat showed no aggression to the vet. I had specifically asked for a program flea injection to be given, the vet did not know what this type of treatment was for. The wrong doseage was noted on the worming tablet, which i had to query. Very disappointed in this practice, worst i have encountered in 20 years of using vets. Will look elsewhere in the future. Read Less
Anne Macfarlane
7 Aug 2017
REPORT
I took my elderly dog here with breathing difficulties. The initial consultation was by a very inexperienced vet who denied her antibiotics despite me requesting them. A few hours later we had to ru... Read More
I took my elderly dog here with breathing difficulties. The initial consultation was by a very inexperienced vet who denied her antibiotics despite me requesting them. A few hours later we had to rush back and they diagnosed pneumonia. She was in for 2 night's at a total cost of £700. The vet that finally diagnosed the pneumonia was great but I feel it's far too money orientated. I've heard that from more people around my area too. I made a complaint but the lack of sincerity shone through. Take your pet elsewhere. There are far better and more dedicated vets out there. This place is owned by a huge company that have their fingers in so many pies. they're definitely not the local friendly family vets that they try to promote. My dog almost died through negligence. Shame on them. Read Less
lyn johnstone
10 Apr 2017
REPORT
Okay, At a push , for boosters and nail clipping!!! And I say, At a push!!! Small minded and not progressive, money orientated rather than animal orientated!!! If you care for your pet, DO NOT USE 'AL... Read More
Okay, At a push , for boosters and nail clipping!!! And I say, At a push!!! Small minded and not progressive, money orientated rather than animal orientated!!! If you care for your pet, DO NOT USE 'ALBAVET' Read Less
andrius andrenis
26 Nov 2016
REPORT
Feel very disappointed. Brought my dog for a check up and nail clip. Had to wait ages to be seen even i had an appoitment booked. So finally then we were seen by a vet she was like- oh she has black n... Read More
Feel very disappointed. Brought my dog for a check up and nail clip. Had to wait ages to be seen even i had an appoitment booked. So finally then we were seen by a vet she was like- oh she has black nails- very bad. She cliped two nails, one of them was bleeding. Yes she has black nails thats why im taking her to vet for prefesionals to do it. Never mind , so my dog had an other problem with her bottom. She said oh thats nothing. But she still stragalling with it- she is in pain. Finally she said she has to go as there is an emergancy in the other room. Paid 30 pounds for two cliped nails and the other problem was left unsolved. So day after visit she broke one of her nails just becouse it was too long. Very disappointed. Read Less
Liz Kane
4 Aug 2016
REPORT
We love AlbaVet. We feel that they really care about our little elderly dog. Excellent vets, advice, great reception staff, can't say enough good things about them. We left for a bit as there was a... Read More
We love AlbaVet. We feel that they really care about our little elderly dog. Excellent vets, advice, great reception staff, can't say enough good things about them. We left for a bit as there was a practice closer to us, and we couldn't return faster. We'll not leave again, we think they're great. Read Less
Jacqueline Kemp
1 May 2015
REPORT
i have been attending Alba with my cat Coco for several years now, and am deeply grateful to all the staff there for their kindness and support. Last year (2014) Coco had to have a serious operation ... Read More
i have been attending Alba with my cat Coco for several years now, and am deeply grateful to all the staff there for their kindness and support. Last year (2014) Coco had to have a serious operation on his ear, which although successful, required a lot of follow up care and nursing. My own health was very poor at the time and Albavet were extremely helpful and kind, boarding Coco and taking care of him when it all got too much for me. He became quite a celebrity at the surgery and I was confident that everyone there was doing their best to pull him through his recovery. Coco is now well and happy, and I cannot thank Albavet enough. Read Less
Mark Mcgarry
29 Apr 2015
REPORT
I have been using The Dunfermline branch now for over 5 yrs. Having dealt with various vets.I have two retired working Labrdours. One which has had to be seen regularly over the last few years because... Read More
I have been using The Dunfermline branch now for over 5 yrs. Having dealt with various vets.I have two retired working Labrdours. One which has had to be seen regularly over the last few years because of her age. The practice and the staff are wonderful, polite.courteous and a friendly atmosphere.The vets have changed slightly..this is normal and I've been very fortunate in now dealing with a Canandian Vet called 'Angie'.She is the best! So attentitive to 'Mints' condition,She never rushes appointments.Makes me feel 'special' with her caring attitude towards my amazing dog. She goes the xtra mile in all areas. I feel 100% confident and comfortable dealing with this Care Centre. Recently the changes made have 'Upped' the whole image and services they now provide. They even have a cool Ambulance!! and that is cool!..They also offer alternative therapy through 'Jane Hunter ' whom has dealt with 'Mint' on one occassion..again she is of the highest calibre. The highest Quality Care all round from this practice Is my personal experience with them..having trained and worked with dogs for over 15yrs Now I've dealt with many vets. Read Less
Marion West
29 Apr 2015
REPORT
We have attended this practice for nearly 40 years with our various pets. As usual, our latest visit was a good experience. Our dog 'likes' the vets. This visit was for annual innocculations and for... Read More
We have attended this practice for nearly 40 years with our various pets. As usual, our latest visit was a good experience. Our dog 'likes' the vets. This visit was for annual innocculations and for worming. At the time she also received a jag against Kennel Cough, as a previous dog of ours had it, and we know how nasty it can be.
I like getting a reminder by email, it means I am less likely to forget.
If I have one gripe, it is that I do get emails for appointments that I have already made, and have had a few about Kennel Cough. If you looked at her records you'd see she already had it.
The prices seem fair, the staff are friendly, the choice of surgery location good.
Read Less
lisa holland
3 Sep 2012
REPORT
Excellent Vets very caring with my lovely Sparkle, charges are very reasonable, my now local Vets.
Very poor customer service. My appointment was rescheduled by the practice twice, when i finally got an appointment, my name and address was not noted in the appointment. Did not have confidence in ... Read More
Very poor customer service. My appointment was rescheduled by the practice twice, when i finally got an appointment, my name and address was not noted in the appointment. Did not have confidence in the vet treating my cat for annual booster and check up. No thorough examination in comparison to other vets i have used, vet could not check the cats teeth without giving treats, my cat showed no aggression to the vet. I had specifically asked for a program flea injection to be given, the vet did not know what this type of treatment was for. The wrong doseage was noted on the worming tablet, which i had to query. Very disappointed in this practice, worst i have encountered in 20 years of using vets. Will look elsewhere in the future. Read Less
Anne Macfarlane
7 Aug 2017
REPORT
☆☆☆☆☆
REPORT
I took my elderly dog here with breathing difficulties. The initial consultation was by a very inexperienced vet who denied her antibiotics despite me requesting them. A few hours later we had to ru... Read More
I took my elderly dog here with breathing difficulties. The initial consultation was by a very inexperienced vet who denied her antibiotics despite me requesting them. A few hours later we had to rush back and they diagnosed pneumonia. She was in for 2 night's at a total cost of £700. The vet that finally diagnosed the pneumonia was great but I feel it's far too money orientated. I've heard that from more people around my area too. I made a complaint but the lack of sincerity shone through. Take your pet elsewhere. There are far better and more dedicated vets out there. This place is owned by a huge company that have their fingers in so many pies. they're definitely not the local friendly family vets that they try to promote. My dog almost died through negligence. Shame on them. Read Less
lyn johnstone
10 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Okay, At a push , for boosters and nail clipping!!! And I say, At a push!!! Small minded and not progressive, money orientated rather than animal orientated!!! If you care for your pet, DO NOT USE 'AL... Read More
Okay, At a push , for boosters and nail clipping!!! And I say, At a push!!! Small minded and not progressive, money orientated rather than animal orientated!!! If you care for your pet, DO NOT USE 'ALBAVET' Read Less
andrius andrenis
26 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Feel very disappointed. Brought my dog for a check up and nail clip. Had to wait ages to be seen even i had an appoitment booked. So finally then we were seen by a vet she was like- oh she has black n... Read More
Feel very disappointed. Brought my dog for a check up and nail clip. Had to wait ages to be seen even i had an appoitment booked. So finally then we were seen by a vet she was like- oh she has black nails- very bad. She cliped two nails, one of them was bleeding. Yes she has black nails thats why im taking her to vet for prefesionals to do it. Never mind , so my dog had an other problem with her bottom. She said oh thats nothing. But she still stragalling with it- she is in pain. Finally she said she has to go as there is an emergancy in the other room. Paid 30 pounds for two cliped nails and the other problem was left unsolved. So day after visit she broke one of her nails just becouse it was too long. Very disappointed. Read Less
Liz Kane
4 Aug 2016
REPORT
☆☆☆☆☆
REPORT
We love AlbaVet. We feel that they really care about our little elderly dog. Excellent vets, advice, great reception staff, can't say enough good things about them. We left for a bit as there was a... Read More
We love AlbaVet. We feel that they really care about our little elderly dog. Excellent vets, advice, great reception staff, can't say enough good things about them. We left for a bit as there was a practice closer to us, and we couldn't return faster. We'll not leave again, we think they're great. Read Less
Jacqueline Kemp
1 May 2015
REPORT
☆☆☆☆☆
REPORT
i have been attending Alba with my cat Coco for several years now, and am deeply grateful to all the staff there for their kindness and support. Last year (2014) Coco had to have a serious operation ... Read More
i have been attending Alba with my cat Coco for several years now, and am deeply grateful to all the staff there for their kindness and support. Last year (2014) Coco had to have a serious operation on his ear, which although successful, required a lot of follow up care and nursing. My own health was very poor at the time and Albavet were extremely helpful and kind, boarding Coco and taking care of him when it all got too much for me. He became quite a celebrity at the surgery and I was confident that everyone there was doing their best to pull him through his recovery. Coco is now well and happy, and I cannot thank Albavet enough. Read Less
Mark Mcgarry
29 Apr 2015
REPORT
☆☆☆☆☆
REPORT
I have been using The Dunfermline branch now for over 5 yrs. Having dealt with various vets.I have two retired working Labrdours. One which has had to be seen regularly over the last few years because... Read More
I have been using The Dunfermline branch now for over 5 yrs. Having dealt with various vets.I have two retired working Labrdours. One which has had to be seen regularly over the last few years because of her age. The practice and the staff are wonderful, polite.courteous and a friendly atmosphere.The vets have changed slightly..this is normal and I've been very fortunate in now dealing with a Canandian Vet called 'Angie'.She is the best! So attentitive to 'Mints' condition,She never rushes appointments.Makes me feel 'special' with her caring attitude towards my amazing dog. She goes the xtra mile in all areas. I feel 100% confident and comfortable dealing with this Care Centre. Recently the changes made have 'Upped' the whole image and services they now provide. They even have a cool Ambulance!! and that is cool!..They also offer alternative therapy through 'Jane Hunter ' whom has dealt with 'Mint' on one occassion..again she is of the highest calibre. The highest Quality Care all round from this practice Is my personal experience with them..having trained and worked with dogs for over 15yrs Now I've dealt with many vets. Read Less
Marion West
29 Apr 2015
REPORT
☆☆☆☆☆
REPORT
We have attended this practice for nearly 40 years with our various pets. As usual, our latest visit was a good experience. Our dog 'likes' the vets. This visit was for annual innocculations and for... Read More
We have attended this practice for nearly 40 years with our various pets. As usual, our latest visit was a good experience. Our dog 'likes' the vets. This visit was for annual innocculations and for worming. At the time she also received a jag against Kennel Cough, as a previous dog of ours had it, and we know how nasty it can be.
I like getting a reminder by email, it means I am less likely to forget.
If I have one gripe, it is that I do get emails for appointments that I have already made, and have had a few about Kennel Cough. If you looked at her records you'd see she already had it.
The prices seem fair, the staff are friendly, the choice of surgery location good.
Read Less
lisa holland
3 Sep 2012
REPORT
☆☆☆☆☆
REPORT
Excellent Vets very caring with my lovely Sparkle, charges are very reasonable, my now local Vets.