After my pet having surgery and making arrangements with a senior partner to pay any outstanding balance after insurance I was harassed constantly for balance even though I was making payments to them and then I was surprised to be contacted by Debt Collectors who were surprised when told I was making payments to this Money Hungry practice directly ,Practice manager was Rude and Very Arrogant and unwilling to listen account was paid in full as agreed with senior partner BewareThis Practice Stay Clear Of Them Read Less

on Saturday, June 26, 2021 my female was getting ready to give birth to puppies. I was afraid that something might be wrong, so I called the vet asking for a visit. I called 7 times each time I was told it was normal. in the afternoon I was admitted. the lady who received me asked immediately if the dog was insured. I replied that no, and that if a larger amount would be needed, it would be enough for me to call and pay. Mrs. SILVIA LEVORATO made me pay for everything before the service. I paid and 30 minutes later she returned the dog to me, claiming she had one injection and put her finger in my dog's body and that the rest of the money would be returned to me. then she ends the shift and I take the dog home. at home my dog ​​almost died. went overnight for emergency. I live 2 minutes away from the vet and Mrs. SILVIA LEVORATO wrote only lies to wash my hands, I also have witnesses and Scottish friends who called and tried to arrange a visit with my dog. As a result, my bitch barely survived and one of the puppies that I resuscitated myself fell asleep 2 days later because Mrs SILVIA LEVORATO did not help my pet. for her it was more important if the dog had insurance and if I was solvent. I will be issued a personal staitman regarding my dog's risk of losing his life and losing the life of one of the puppies. I have photos of witnesses and a video surveillance as evidence. a person who cares for animals only for money should change jobs, not be a vet. I advise against all clients these ladies Read Less

Cannot fault the team at St Clair. Had to have our little Princess Poppy put to sleep last week. Staff were excellent. Despite the current Covid the level of care and compassion both to Poppy and myself was amazing. I expected to have to say goodbye in the car park but was allowed, subject to precautions, to go in with her to say goodbye in private. Sadly the same cannot be said for the out of hours service. Took one of our other dogs for emergency treatment. Staff were very "matter of fact". Had better service when I took my car to local garage. Staff seemed disinterested and not listening when we explained her previous treatment. Treatment was not explained and reason for changing medication was given as "this is better". It's a pity that Neil and his great team are saddled with such a poor out of hours service. Read Less

Our dog Albie required urgent surgery following a freak accident when he cut his leg to the bone on Boxing Day . We believe serious errors of judgement were made in regards to his treatment. Despite a serious wound he was discharged into our care without antibiotics or a dressing for an open wound . We questioned this and were told it was unnecessary yet less than 48 hours later our dog had a severe infection which has required months of treatment and a secondary wound caused by neurotic tissue . Our dog almost lost his life yet our complaint was not responded to appropriately and was passed on to the insurance company who were dismissive and unwilling to consider mediation . This company has an overriding concern about finance and no concern for animal welfare - We have been horrified by this group and the la of concern for animal welfare . Our dog still has an open wound and ongoing treatment . Read Less

Just Got a quote for my Gerbil who has been in a fight due to de-clanning, It was for a sunday they wanted £90.00! We were quoted £28 at vets4pets in pets at home but they can't see him today, and we just got quoted £19.20 for an appointment today! at albavets :) so I'd advise avoiding vetsnow, It sounds like they grossly inflate the prices at vetsnow! FYI a gerbil costs about £12 to buy from a shop Read Less

I would like to Leave my negative feedback about vets now as they done nothing with my animal they just brought her back 4mins later dead! I called them up and explained my pregnant chinchilla was dieing! She said I’ll go speak to the vet on what to do. She said bring her down ASAP. I did but they took 10mins to open the door. And when I finally saw the vet surgeon she said she’s never worked with chinchillas and she wouldn’t be able to treat it in any way! Or give her a jag to induce her she said she couldn’t do that either she said I will not operate on her my partner went what! So why did u tell us to bring her down. She said I can take her to the back to get her on air but she came back 4 mins later holding her saying you pretty much brought her in dead she had no chance and said she’s not made it! We was devastated and still are! They have killed 3 of my chinchillas now! They can’t save animals life’s!! They kill them! The surgeons name was Ashleigh fann Read Less

Firstly, I have nothing but admiration for the service provided by St. Clair Vet Group where I have been a customer for 25 years. However, Vets Now, operating from St. Clair's building is a completely different experience. This company is a money generating machine praying on unsuspecting pet owners requiring emergency care. I won't bore you with the story as it ended up being a 7 month saga of belligerence but some low points include: 1. £160 initial consultation fee on a Sunday afternoon as it's "out of hours' (normally £36) 2. Unnecessary procedures designed to increase overall costs 3. Recommendations for treatment not supported by the Vet's own notes 4. "Client Care" that treats customers like fools (we're not) Within 7 hours of being admitted my cat was apparently at risk of imminent heart failure. In fact she was constipated. Total bill... £730. My advice, if your Vet uses this company for it's out-of-hours service find another practice that doesn't. This company is proliferating across the country with monopolies in some towns so go check now before you have no choice. Inglis Vet's are about to open a new practice in Kdy and operate their own out-of-hours service. Sadly, due to Vets Now I am moving our 5 pets to Inglis. Finally, beware of the reviews for Vets Now on here. If you read them many are referring to St. Clair, NOT Vets Now. They are DIFFERENT COMPANIES trading from the same premises. Read Less

This vet is disgusting Waited 3 hours to be seen to get an estimate of between £100 tp £1000 Then took a massive deposit and we were sent home and told to call later . We called 4 hours later and they still did not know what was wrong with the cat as they had not had time to look as him . Now our cat has never been left anywhere before so we were worried he would become distrested . When we called back again we told then we were coming to cillect the cat and would take him to our own vet in the morning . The attitude changed .... And when we went to collect him the staff were extremelly rude and nasty . So in all it cost us an afternoon into late evening and €160 and still dont know what is wrong with our cat Terrible shocking service Read Less

Our Kara was in at the leven practice today for a routine health check. We were greeted by the lovely Lindsay who gave Kara a warm welcome then in to see the vet Alan was brilliant so relaxed and taking time with advice for us to keep Kara healthy and happy . I'm so happy we picked yous to care for our dog thank you all keep up the great work Read Less

From the first time I entered the surgery with my somewhat eccentric staffy Miki with an eye ulcer to the last time I entered on Boxing Day to hv to make the decision to put my boy to sleep , I wish I could rate you all more thn a 5.... The care has always been second to none and no more so on that day.... patience, kindness and understand and more so gentleness as you covered my boy and layed him to rest while we soothed and comforted him.... You made a heartbreaking day a little more bearable.... St Clair's and Vets Now.... x Read Less

Absolutely fantastic! Had to take my cat Alfie in out of hours last night. From the first phone call with Corrie who helped me realise he may have been hit by a car, to getting him there to Nina (vet) was amazing (think they may be Vets Now staff). Not only did they deal with Alfie in a calm and collected and LOVING manner, they also made sure I knew what to look for when I brought him home. All in all, for a horrible situation they made it so much easier. Thank you! Read Less

Our dog was injured in an accident in the summer when we were on holiday and we took her here basically because they agreed to see her immediately. The undoubtedly saved her life by continuing to work with her when it looked very bleak and liaising with the vet school in Glasgow to get advice on the latest neurological treatments. We spent two days sitting with her while they gave continuous intensive care. They continued to run their vet practice around us and we believe that allowing us to be with her aided her recovery. We cannot praise them highly enough - the way both our dog and we were treated was compassionate and highly professional. Thoroughly recommended. Read Less

Thank you so much for looking after our puppy Frankie, he hurt his leg on Thursday which resulted in him having an operation on Friday. Was given emergency appointment straight away at Woodside Thursday afternoon and then seen at Kirkcaldy branch for X-ray then operation the following day. Would like to thank all the staff at both Woodside and Kirkcaldy branches for their excellent care xx Read Less

The quality of Veterinary service, Professionalism, friendliness and the genuine concern, shown by the Vets, the Girls on reception and all the Veterinary Nurses, is Second to None! We recently had to have 2 of our dogs 'put to sleep' approx 3 months apart, for different reasons. The Vet that helped my Wife and I through a couple of difficult times and ensured the dogs passed away as comfortably as possible, is a lovely lady, an excellent Vet and a caring, compassionate person. Nikki & I would like to thank Barbara, for everything and say that this extent of 'care' the dogs and we received, is indicative of St. Claire's and all it's Staff! Thank you. PS.......Now you have the 'pleasure' of Loki and of course KizziRead Less

Avoid this vetenary GROUP. They completely missdiagnosed my Molly almost died, just kept giving her antibiotics and lots of expensive treatment that was not required. i took her to another vet and she was quickly diagnosed properly and treated easily and INEXPENSIVELY!! They are only interested in your MONEY. Pay attention and you soon figure it out for yourself.They mostly employ newly qualified inexperienced vets. But in Fairness there are a some really nice people working there. Unfortunately Its geared for extracting as much cash from you as they can get away with. They're simply playing on your emotional attachment to your pet. Read Less

The guys and girls that work there are great. my dog had to get put to sleep on Wed 28th September. He was called shadow and they was great with the way they handle him and me. Thank you for the 11years of looking after him when he was not well.Read Less

My cat was seen on a total of five different occasions over a TWO WEEK period with the same underlying problem. Each time they failed to diagnose her and basically pumped her full of antibiotics each time... It was eventually diagnosed on the fifth occasion by an extremely competent and decisive Amercan vet who took action to have her operated on... Sadly this was too late for her. The total cost for basic incompetence was over 2000. She died shortly after undergoing the knife as she was too weak by the time of eventual action being taken. NOTE: There was no after surgery care she died soon after. I would liken this practice to a well known fast fit practice that's driven by sales and not service. I can only advise to stay well clear of this establishment. Having spent over 2000.. this more than qualifies me to do so. Read Less

Thanks to your wonderfully patient and calm vet and vet nurse (sorry, I didn't get their names, but both females - my appointment was 1640). Vet nurse had to don her huge protective gloves to deal with Harvey, who is usually a very laid back, carefree boy (hard to believe!), but turned into the devil cat today. Anyway, all of your staff, from reception, vet nurses, to vets are so amazing, calm and reassuring. I wouldn't go anywhere else (unless Harvey is barred!) Read Less

Our little kitten is now on a drip at a decent vets in Milnathort fighting for its life because of St Clair Vetinarys complete incompetence. More interested in how much money they can make than taking care of animals. Our kitten was diagnosed and getting treatment within minutes at the decent vet. This lot just sold us medication that had no relevance to what was actually wrong.Read Less

We recently lost our cat Sooty. He had been with our family for 18 good years and gave us lots of love an attention albeit at times on his terms. He took a turn during the weekend of 9th August 2014 and we knew this time things were not good, and we saw it in Sooty's eyes. As an animal lover you will know the heart wrenching agony you go through when you are forced to say goodbye. Never easy. We have had and continue to have a relationship with St Clair Veterinary Group who again at this very difficult time are there for you providing the best level of support no matter what the circumstances are. We couldn't ask for a better vet service in our community. Today a sympathy card from Rosie just summed up how caring a veterinary practice this is to go to all that bother. Fife's best I would say. Thanks again to everyone there, and we know Sooty is now in fields of green amongst our other adorable and unforgettable pets that have gone before him. And some day us and our beloved pets will all spend great times together again in those fields of green. Read Less