Dragon vets are based in purpose built premises at Cheltenham Racecourse with unlimited free parking. Everything is under one roof; the out of hours service for emergencies and hospitalised animals, Chelvets, takes the stress out of urgent situations and inpatients stay in one place. Furthermore, there are separate cat and dog wards, which has been shown to significantly reduce any stress or anxiety involved for hospitalised animals. Dragon Vet staff are caring and compassionate. They are friendly and understand what it is like to own and love animals. Decisions are always based on what is right for the individual pet and his or her family.
I have been very impressed with our recent visits to Dragon. The vet we see is very knowledgeable and helpful. The only reason for only giving 4/5 stars is the rudeness of their reception staff. It’s ... Read More
I have been very impressed with our recent visits to Dragon. The vet we see is very knowledgeable and helpful. The only reason for only giving 4/5 stars is the rudeness of their reception staff. It’s clear they have limited clinical knowledge and no customer service skills. They’re rude on the phone and in person. In a busy environment, when people are often worried and stressed about bringing their pets in, this is very unsettling. For a practice that seems to be so busy and with great vets it seems beyond me why they employ/ don’t train front of house staff. Read Less
Helen Stirling
6 Jul 2018
REPORT
Always friendly and knowledgeable vets. Can be quite pricey, but I always feel they take great care in what they do.
toni marshall
5 Jun 2018
REPORT
Thank you to the lovely nurse who saw poppy this morning and put my mind at rest. The staff are lovely.
Amy Tilling
3 Jun 2018
REPORT
A lovely vet sorted out my Service Golden Retriever's massive hot spot very efficiently and had us sorted and out before our appointment time. I usually go to CAS Vets which is connected to Dragon, ho... Read More
A lovely vet sorted out my Service Golden Retriever's massive hot spot very efficiently and had us sorted and out before our appointment time. I usually go to CAS Vets which is connected to Dragon, however as it was a Saturday morning my only option was to bring my boy to thier Saturday morning session. Happily this session meant we could avoid the emergency/out of hours vets. Everything was very quick and efficient and everyone was lovely, the only reason I've given four stars instead of five is that at CAS Vets they have a scheme for people on benefits so the consultation fee at Dragon was over double what I usually pay for my Assistance Dog which came as a bit of a shock. Other than that and if money is not an issue (or you'd be paying full price regardless of where you went) everything was absolutely fantastic and has been all 4 times I've needed to visit them. I would definitely highly recommend them as an excellent vet; with the added bonus of it being the site that the emergency vets use, so if (heaven forbid) your pet ever had to stay overnight they would already be where they needed to be, rather than needing to be picked up and moved from your vet to Dragon and back every evening and morning. Read Less
Ollie Orkins
4 May 2018
REPORT
Have been a customer for years, great staff, they really look after me and my brood of pet's..
Judith Lovett
11 Apr 2018
REPORT
Great vets! Always excellent and efficient. Nurse Alex did a fantastic job of cleaning my dog’s very sore eyes this morning. He is very grateful to her!
Paul Newman
10 Apr 2018
REPORT
Staff that care. We have used Dragon Vet Centre to look after all of our many rabbits over the years. A first class service. Helped save one of our bunnies from E. Cuniculi at 6 months old. Took sever... Read More
Staff that care. We have used Dragon Vet Centre to look after all of our many rabbits over the years. A first class service. Helped save one of our bunnies from E. Cuniculi at 6 months old. Took several weeks of daily injections but 4 years on he's a healthy happy bunny. Thank you Dragon vets! Read Less
Emily Orsi
10 Apr 2018
REPORT
Friendly and knowledgeable staff! Always able to get an appointment- even on the same day I call. The only reason I am not giving a full 5 stars is because the £45 visit fee is pricey. However, it i... Read More
Friendly and knowledgeable staff! Always able to get an appointment- even on the same day I call. The only reason I am not giving a full 5 stars is because the £45 visit fee is pricey. However, it is worth it to me to know my dog is being well taken care of! Read Less
Dawn Beatson-Njie
27 Mar 2018
REPORT
Very happy with the way that both myself and my cats are treated here. Efficient,friendly and caring
Jane McQuitty
13 Mar 2018
REPORT
Very helpful and friendly and I have always been seen on time. A great vet practice.
Sharon Marshall
18 Jan 2018
REPORT
Thank you to Dragon Vets who have been amazing, today I had to say goodnight to my beautiful boy Zak, my special thanks go to super vet Alan who has been there every step of the way for Zak and helped... Read More
Thank you to Dragon Vets who have been amazing, today I had to say goodnight to my beautiful boy Zak, my special thanks go to super vet Alan who has been there every step of the way for Zak and helped him today on his journey, also to David who provided sound and compassionate advice. The reception staff and nurses have also been so kind, a special mention to Judy who showed such empathy this week and to Emma who was so patient with my never ending not understanding insurance! Thank you all for your compassion and support. Give me time and I will be back to start all over again x Read Less
Robb Day
21 Dec 2016
REPORT
A god send when it comes to emergency care for your pet. When my kitten was in emergency over night care I called every few hours to check on her, and not once did the staff make me feel like a nuisan... Read More
A god send when it comes to emergency care for your pet. When my kitten was in emergency over night care I called every few hours to check on her, and not once did the staff make me feel like a nuisance (even though I clearly was!) Read Less
Liz Kimber
25 Feb 2016
REPORT
The team are great. An added bonus is the out of hours cheltvets service work from these premises, so someones with your pets if they have to stay 24/7. They are all caring and considerate people. The... Read More
The team are great. An added bonus is the out of hours cheltvets service work from these premises, so someones with your pets if they have to stay 24/7. They are all caring and considerate people. They are great at not only looking after your pet, but looking after you knowing how much you can worry about them.Read Less
Janet Campbell
19 Feb 2016
REPORT
I cannot praise highly enough the care that Dragon Centre has given, not only to animals but also the owners too. Our dog was desperately ill but thanks to the skill and expertise of the vet she has n... Read More
I cannot praise highly enough the care that Dragon Centre has given, not only to animals but also the owners too. Our dog was desperately ill but thanks to the skill and expertise of the vet she has now recovered. All staff including the receptionists were exceptionally kind and sympathetic to us during this worrying time but the love they showed to our dog was wonderful to see. Thank you.
Read Less
mark Reed
14 Feb 2016
REPORT
We can't thank everyone at Dragon Vets enough. Our dog 'Daddy' was brought in under emergency circumstances and the speed of thought and effort shown by the team helped to save his life - and for that... Read More
We can't thank everyone at Dragon Vets enough. Our dog 'Daddy' was brought in under emergency circumstances and the speed of thought and effort shown by the team helped to save his life - and for that we'll be forever grateful. Dragon Vets not only provide expert care but they also show a real sense of compassion and understanding of how much our pets mean to us. I have been registered with other vets in the Cheltenham area in the past, but moved to join The Vet Centre in Charlton Kings, Dragon's sister practice and we are so thankful we did. They're without a doubt the best and most caring vets in Cheltenham and we'll be with them as long as our dogs are with us - I couldn't recommend them enough : ) Read Less
Lindsay Brazil
13 Oct 2015
REPORT
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was... Read More
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was so worried about her. Even though I'm a vet myself nobody assumed I didn't want Bonnie and I to be treated with care and compassion - from the fuss she received by the receptionists, to the fabulous care from the nursing team and by Alan who is an incredible vet and knew so quickly what the rare condition she has is and how to get her feeling a lot better. Read Less
Phoebe Brazil
13 Oct 2015
REPORT
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was... Read More
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was so worried about her. Even though I'm a vet myself nobody assumed I didn't want Bonnie and I to be treated with care and compassion - from the fuss she received by the receptionists, to the fabulous care from the nursing team and by Alan who is an incredible vet and knew so quickly what the rare condition she has is and how to get her feeling a lot better. Read Less
Chris Coetzer
10 Jun 2015
REPORT
Seems that it is not beyond this veterinary centre to change an appointment less than one hour before it's due. Not only that, but the attitude in which the appointment was rearranged was not only dis... Read More
Seems that it is not beyond this veterinary centre to change an appointment less than one hour before it's due. Not only that, but the attitude in which the appointment was rearranged was not only disgusting but also utterly unprofessional.
Dragon's used to be very good, but after the merge with Woodlands their service has dropped drastically.
They have also gotten into the habit of double charging you for bills. Once you have paid, they will then issue another invoice a few months later - after you have forgotten about paying said bill - asking you to pay again.
As of June 2015, I would highly recommend anyone using Dragon's should from now on end stay away, unless you'd like to be swindled out of tons of money. Read Less
Carol Van Achter
22 May 2015
REPORT
I would just like to thank you for the wonderful "Puppy Party"
I was a few moments late and so I did not catch the name of the nurse
who organised it. The young lady was great fun, informative, v... Read More
I would just like to thank you for the wonderful "Puppy Party"
I was a few moments late and so I did not catch the name of the nurse
who organised it. The young lady was great fun, informative, very helpful
and obviously knew all there was to know about new puppies.
We even all got a "Doggy Bag" to take home with us, Fantastic, what a brilliant
idea !
Please let me know when the next party will be held as I would love to attend
again.
Many thanks for the invite.
Kind regards Carol.
Carol Van Achter
Read Less
Dragon vets are based in purpose built premises at Cheltenham Racecourse with unlimited free parking. Everything is under one roof; the out of hours service for emergencies and hospitalised animals, Chelvets, takes the stress out of urgent situations and inpatients stay in one place. Furthermore, there are separate cat and dog wards, which has been shown to significantly reduce any stress or anxiety involved for hospitalised animals. Dragon Vet staff are caring and compassionate. They are friendly and understand what it is like to own and love animals. Decisions are always based on what is right for the individual pet and his or her family.
I have been very impressed with our recent visits to Dragon. The vet we see is very knowledgeable and helpful. The only reason for only giving 4/5 stars is the rudeness of their reception staff. It’s ... Read More
I have been very impressed with our recent visits to Dragon. The vet we see is very knowledgeable and helpful. The only reason for only giving 4/5 stars is the rudeness of their reception staff. It’s clear they have limited clinical knowledge and no customer service skills. They’re rude on the phone and in person. In a busy environment, when people are often worried and stressed about bringing their pets in, this is very unsettling. For a practice that seems to be so busy and with great vets it seems beyond me why they employ/ don’t train front of house staff. Read Less
Helen Stirling
6 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Always friendly and knowledgeable vets. Can be quite pricey, but I always feel they take great care in what they do.
toni marshall
5 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Thank you to the lovely nurse who saw poppy this morning and put my mind at rest. The staff are lovely.
Amy Tilling
3 Jun 2018
REPORT
☆☆☆☆☆
REPORT
A lovely vet sorted out my Service Golden Retriever's massive hot spot very efficiently and had us sorted and out before our appointment time. I usually go to CAS Vets which is connected to Dragon, ho... Read More
A lovely vet sorted out my Service Golden Retriever's massive hot spot very efficiently and had us sorted and out before our appointment time. I usually go to CAS Vets which is connected to Dragon, however as it was a Saturday morning my only option was to bring my boy to thier Saturday morning session. Happily this session meant we could avoid the emergency/out of hours vets. Everything was very quick and efficient and everyone was lovely, the only reason I've given four stars instead of five is that at CAS Vets they have a scheme for people on benefits so the consultation fee at Dragon was over double what I usually pay for my Assistance Dog which came as a bit of a shock. Other than that and if money is not an issue (or you'd be paying full price regardless of where you went) everything was absolutely fantastic and has been all 4 times I've needed to visit them. I would definitely highly recommend them as an excellent vet; with the added bonus of it being the site that the emergency vets use, so if (heaven forbid) your pet ever had to stay overnight they would already be where they needed to be, rather than needing to be picked up and moved from your vet to Dragon and back every evening and morning. Read Less
Ollie Orkins
4 May 2018
REPORT
☆☆☆☆☆
REPORT
Have been a customer for years, great staff, they really look after me and my brood of pet's..
Judith Lovett
11 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great vets! Always excellent and efficient. Nurse Alex did a fantastic job of cleaning my dog’s very sore eyes this morning. He is very grateful to her!
Paul Newman
10 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Staff that care. We have used Dragon Vet Centre to look after all of our many rabbits over the years. A first class service. Helped save one of our bunnies from E. Cuniculi at 6 months old. Took sever... Read More
Staff that care. We have used Dragon Vet Centre to look after all of our many rabbits over the years. A first class service. Helped save one of our bunnies from E. Cuniculi at 6 months old. Took several weeks of daily injections but 4 years on he's a healthy happy bunny. Thank you Dragon vets! Read Less
Emily Orsi
10 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Friendly and knowledgeable staff! Always able to get an appointment- even on the same day I call. The only reason I am not giving a full 5 stars is because the £45 visit fee is pricey. However, it i... Read More
Friendly and knowledgeable staff! Always able to get an appointment- even on the same day I call. The only reason I am not giving a full 5 stars is because the £45 visit fee is pricey. However, it is worth it to me to know my dog is being well taken care of! Read Less
Dawn Beatson-Njie
27 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Very happy with the way that both myself and my cats are treated here. Efficient,friendly and caring
Jane McQuitty
13 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful and friendly and I have always been seen on time. A great vet practice.
Sharon Marshall
18 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Thank you to Dragon Vets who have been amazing, today I had to say goodnight to my beautiful boy Zak, my special thanks go to super vet Alan who has been there every step of the way for Zak and helped... Read More
Thank you to Dragon Vets who have been amazing, today I had to say goodnight to my beautiful boy Zak, my special thanks go to super vet Alan who has been there every step of the way for Zak and helped him today on his journey, also to David who provided sound and compassionate advice. The reception staff and nurses have also been so kind, a special mention to Judy who showed such empathy this week and to Emma who was so patient with my never ending not understanding insurance! Thank you all for your compassion and support. Give me time and I will be back to start all over again x Read Less
Robb Day
21 Dec 2016
REPORT
☆☆☆☆☆
REPORT
A god send when it comes to emergency care for your pet. When my kitten was in emergency over night care I called every few hours to check on her, and not once did the staff make me feel like a nuisan... Read More
A god send when it comes to emergency care for your pet. When my kitten was in emergency over night care I called every few hours to check on her, and not once did the staff make me feel like a nuisance (even though I clearly was!) Read Less
Liz Kimber
25 Feb 2016
REPORT
☆☆☆☆☆
REPORT
The team are great. An added bonus is the out of hours cheltvets service work from these premises, so someones with your pets if they have to stay 24/7. They are all caring and considerate people. The... Read More
The team are great. An added bonus is the out of hours cheltvets service work from these premises, so someones with your pets if they have to stay 24/7. They are all caring and considerate people. They are great at not only looking after your pet, but looking after you knowing how much you can worry about them.Read Less
Janet Campbell
19 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I cannot praise highly enough the care that Dragon Centre has given, not only to animals but also the owners too. Our dog was desperately ill but thanks to the skill and expertise of the vet she has n... Read More
I cannot praise highly enough the care that Dragon Centre has given, not only to animals but also the owners too. Our dog was desperately ill but thanks to the skill and expertise of the vet she has now recovered. All staff including the receptionists were exceptionally kind and sympathetic to us during this worrying time but the love they showed to our dog was wonderful to see. Thank you.
Read Less
mark Reed
14 Feb 2016
REPORT
☆☆☆☆☆
REPORT
We can't thank everyone at Dragon Vets enough. Our dog 'Daddy' was brought in under emergency circumstances and the speed of thought and effort shown by the team helped to save his life - and for that... Read More
We can't thank everyone at Dragon Vets enough. Our dog 'Daddy' was brought in under emergency circumstances and the speed of thought and effort shown by the team helped to save his life - and for that we'll be forever grateful. Dragon Vets not only provide expert care but they also show a real sense of compassion and understanding of how much our pets mean to us. I have been registered with other vets in the Cheltenham area in the past, but moved to join The Vet Centre in Charlton Kings, Dragon's sister practice and we are so thankful we did. They're without a doubt the best and most caring vets in Cheltenham and we'll be with them as long as our dogs are with us - I couldn't recommend them enough : ) Read Less
Lindsay Brazil
13 Oct 2015
REPORT
☆☆☆☆☆
REPORT
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was... Read More
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was so worried about her. Even though I'm a vet myself nobody assumed I didn't want Bonnie and I to be treated with care and compassion - from the fuss she received by the receptionists, to the fabulous care from the nursing team and by Alan who is an incredible vet and knew so quickly what the rare condition she has is and how to get her feeling a lot better. Read Less
Phoebe Brazil
13 Oct 2015
REPORT
☆☆☆☆☆
REPORT
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was... Read More
I am a horse vet, so I know exactly what I am looking for in a good vet and a good veterinary practice. I cannot speak more highly of everyone at Dragon Vets. When I walked in with my dog Bonnie I was so worried about her. Even though I'm a vet myself nobody assumed I didn't want Bonnie and I to be treated with care and compassion - from the fuss she received by the receptionists, to the fabulous care from the nursing team and by Alan who is an incredible vet and knew so quickly what the rare condition she has is and how to get her feeling a lot better. Read Less
Chris Coetzer
10 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Seems that it is not beyond this veterinary centre to change an appointment less than one hour before it's due. Not only that, but the attitude in which the appointment was rearranged was not only dis... Read More
Seems that it is not beyond this veterinary centre to change an appointment less than one hour before it's due. Not only that, but the attitude in which the appointment was rearranged was not only disgusting but also utterly unprofessional.
Dragon's used to be very good, but after the merge with Woodlands their service has dropped drastically.
They have also gotten into the habit of double charging you for bills. Once you have paid, they will then issue another invoice a few months later - after you have forgotten about paying said bill - asking you to pay again.
As of June 2015, I would highly recommend anyone using Dragon's should from now on end stay away, unless you'd like to be swindled out of tons of money. Read Less
Carol Van Achter
22 May 2015
REPORT
☆☆☆☆☆
REPORT
I would just like to thank you for the wonderful "Puppy Party"
I was a few moments late and so I did not catch the name of the nurse
who organised it. The young lady was great fun, informative, v... Read More
I would just like to thank you for the wonderful "Puppy Party"
I was a few moments late and so I did not catch the name of the nurse
who organised it. The young lady was great fun, informative, very helpful
and obviously knew all there was to know about new puppies.
We even all got a "Doggy Bag" to take home with us, Fantastic, what a brilliant
idea !
Please let me know when the next party will be held as I would love to attend
again.
Many thanks for the invite.
Kind regards Carol.
Carol Van Achter
Read Less