I cannot praise the care, attention, kindness, and consideration that not only my beloved dog, Scout received, but myself and my friend Matt also, high enough. They fitted me in the day I called and knew that it was time for Scout to leave after a conversation with a lovely lady called Caroline, vets assistant. The vet met us in the car park and discussed Scout's condition, assessed the situation and explained what steps would be taken, ensuring that rules for Covid protection were in place. Scout had been treated in this vets surgery before and always walked in eagerly with tail held high. So although I knew that euthanization would be hard to deal with I had confidence in their practices. It was difficult to find a good vein to use for the injection and a few attempts were made before success. During that time Scout was lais on a soft, clean bath towel on the floor and offered many treats to help distract him, which he wolfed down eagerly. I sat next to him and was allowed to help in their efforts to get a cannula in place, ready for the final injection. I was given time for a private moment to say goodbye to him. The vet then explained exactly what may occur as the effects of the anaesthetic used was effective and took hold. I was fortunate in that with his head cradled in my arms and his chin resting on my knee Scout just went to sleep, no jerking pr twitching. He just drifted off very peacefully. I was given a huge amount of support as I wept uncontrollably afterwards. The room was filled with care and compassion. I was given time; to talk to him, to collect myself, to get ready, before we moved him out to the car. I chose to take him home, to bury him in my back garden. Othe options of disposal had been discussed during the phone call, earlier. He could have been cremated, either with other animals or alone. The option of a solo cremation is more expensive, but you receive your pet's ashes back. I really wanted to give the vet and Caroline a hug, but obviously, this wasn't permitted, so we envisaged a group hug. Although the experience was very upsetting, as I said the care that we received was phenomenal. The support to all of us, Scout, Matt and I. When the insertion of the cannula failed, nobody became impatient or uptight. It felt like we were all there moving in the same direction. To send Scout off as happily and comfortably as we could. I would trust these two ladies with my life. This vets surgery is truly the best that I have ever been to. I am in m sixties and have had a lot of experience with various vets over the years and this practice is honestly of the highest quality. They are also not that expensive compared to some. Scout has had a couple of operations in the last nine years, which didn't break the bank. They are a small practice and don't do house calls, but the care provided is exemplary and holistic and they really care but are also 100% professional. For those that are interested; Scout was a Northern Inuit Husky that I rescued just over nine years ago. I don't know how old he was exactly, but probably around six~eight years. He has been a wonderful companion to me over the years. Kind, patient, gentle and offering unconditional love to me from day one. Since my son died eight years ago it has been just him and I. He is resting in my back garden now, looking like he was asleep before the grave was filled in. I will be able to talk to him, which I would have done anyway and will plant a tree there to honour his memory. To lose a beloved pet is not an experience that I would wish on anyone. If you have to go through it though, I hope that yours is as loving, caring and peaceful as mine was. All I have in my heart apart from great sorrow is enormous gratitude to those two wonderful ladies at Simply Pets and Matt. Scout and I wish you all the best and thank you. Read Less

Do not be ripped off by franchise vets. Go to these guys! They are back to basics...good old animal care and reasonably priced. Thry won't take uneccesary money from you and will give you advice without silly consultation fees. 5* Read Less