At Companion Care we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Companion Care practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Companion Care, why not take a practice tour?
I could not recommend them more!! I've been taking my dog for many years. She has had 3 major operations with then and has always been loved as one of their own. I sadly had to have her put to sleep... Read More
I could not recommend them more!! I've been taking my dog for many years. She has had 3 major operations with then and has always been loved as one of their own. I sadly had to have her put to sleep last week at the age of 14 (1 month short of 15) and the way they treated her with dignity and respect I could not praise them more. I today received a lovely card, hair clippings and forget me not seeds as a sympathy gift which I thought was really special and I am forever grateful for everything they have done. Read Less
Robbie Matthews
18 Apr 2018
REPORT
Great service makes your pet theres. Thanks alot
robin wax
2 Apr 2018
REPORT
Great vets but a member of staff on reception isn't great!!
Fatma Tuncerfarid
20 Mar 2018
REPORT
Patricia Freitas
11 Jan 2018
REPORT
Rachel McGuinness
13 Jul 2017
REPORT
I took my French Bulldog for his annual booster and was advised that the limp he had (I informed them of in passing) meant he needed an operation and the first step was to have x-rays done. I booked f... Read More
I took my French Bulldog for his annual booster and was advised that the limp he had (I informed them of in passing) meant he needed an operation and the first step was to have x-rays done. I booked for them to be carried out on Monday 03/07/17 and asked for a quote for the x-rays. I received no call, i called later that week before the booked date and was told the vet had not placed the quote on the system as yet and it would be chased and they will call me back. They never did which should have been the 1st alarm bell but since I was worried about my dog we dropped him off at 08:30am as booked on 03/07 no one called us, we called after 17:00pm to ask what is happening and was told he was ready to go and was awake and xrays done. At this point we were advised the vet who needs to look at the xray Obi was not available until Thurs 06/07 to review the xray and call us. Today is 13/07 and not one call. I have called back and been told a different vets name and advised she is not in today and will try and call me tomorrow but no guarantee as to time as they are understaffed and extremely busy. I appreciate being overworked but lets remember everything is by appointment only there so they have the luxury of running their diary. I am extremely angry that I have been charged £300 and no one has been able to pick the phone up to me 1.5 weeks later and discuss what needs to be done. I am waiting for someone to call me so I can request copies of the x-ray and go elsewhere as I have lost confidence with this vets. Every time I have taken my dog for his booster they have been running at least 30mins late for the appointments. Due to him only needing that once a year and the location being 10mins from my work address it was convenient but now I will go out of my way to ensure I am getting a better service. The staff have always been polite and seemed to love animals so it is a shame their customer service is so poor in relation to getting back to people. Even today explaining the delay and no phone calls it was just excuses about them being busy and understaffed. I work in a customer service environment and WE are understaffed but we still get back to everyone even if I end up working 1-2hrs later to ensure the job is done. Read Less
At Companion Care we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Companion Care practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Companion Care, why not take a practice tour?
I could not recommend them more!! I've been taking my dog for many years. She has had 3 major operations with then and has always been loved as one of their own. I sadly had to have her put to sleep... Read More
I could not recommend them more!! I've been taking my dog for many years. She has had 3 major operations with then and has always been loved as one of their own. I sadly had to have her put to sleep last week at the age of 14 (1 month short of 15) and the way they treated her with dignity and respect I could not praise them more. I today received a lovely card, hair clippings and forget me not seeds as a sympathy gift which I thought was really special and I am forever grateful for everything they have done. Read Less
Robbie Matthews
18 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great service makes your pet theres. Thanks alot
robin wax
2 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great vets but a member of staff on reception isn't great!!
Fatma Tuncerfarid
20 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Patricia Freitas
11 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Rachel McGuinness
13 Jul 2017
REPORT
☆☆☆☆☆
REPORT
I took my French Bulldog for his annual booster and was advised that the limp he had (I informed them of in passing) meant he needed an operation and the first step was to have x-rays done. I booked f... Read More
I took my French Bulldog for his annual booster and was advised that the limp he had (I informed them of in passing) meant he needed an operation and the first step was to have x-rays done. I booked for them to be carried out on Monday 03/07/17 and asked for a quote for the x-rays. I received no call, i called later that week before the booked date and was told the vet had not placed the quote on the system as yet and it would be chased and they will call me back. They never did which should have been the 1st alarm bell but since I was worried about my dog we dropped him off at 08:30am as booked on 03/07 no one called us, we called after 17:00pm to ask what is happening and was told he was ready to go and was awake and xrays done. At this point we were advised the vet who needs to look at the xray Obi was not available until Thurs 06/07 to review the xray and call us. Today is 13/07 and not one call. I have called back and been told a different vets name and advised she is not in today and will try and call me tomorrow but no guarantee as to time as they are understaffed and extremely busy. I appreciate being overworked but lets remember everything is by appointment only there so they have the luxury of running their diary. I am extremely angry that I have been charged £300 and no one has been able to pick the phone up to me 1.5 weeks later and discuss what needs to be done. I am waiting for someone to call me so I can request copies of the x-ray and go elsewhere as I have lost confidence with this vets. Every time I have taken my dog for his booster they have been running at least 30mins late for the appointments. Due to him only needing that once a year and the location being 10mins from my work address it was convenient but now I will go out of my way to ensure I am getting a better service. The staff have always been polite and seemed to love animals so it is a shame their customer service is so poor in relation to getting back to people. Even today explaining the delay and no phone calls it was just excuses about them being busy and understaffed. I work in a customer service environment and WE are understaffed but we still get back to everyone even if I end up working 1-2hrs later to ensure the job is done. Read Less