At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Vets4Pets, why not take a practice tour?
Reviews
Skye Ingrao
15 Jul 2018
REPORT
*Rant alert*
I am absolutely disgusted.
Booked a £9 nail clipping appointment for my 2 dogs.
I was unable to attend the appointment so my mother took my dogs on my behalf. I arrived home for my mot... Read More
*Rant alert*
I am absolutely disgusted.
Booked a £9 nail clipping appointment for my 2 dogs.
I was unable to attend the appointment so my mother took my dogs on my behalf. I arrived home for my mother to inform me that the initial £18 nail clipping service had turned into £52 charge !!!!!
I had booked with the veterinary nurse and during the nail trimming my mother had asked the nurse if their glands needed clearing. Simply asked.
The nurse looked and took one of my dogs into the back, as my mother is not the confrontational type she didn’t query why.
She then came back and told my mother she given my dog an antibiotic !!!
As I am a client at Animal Ark veterinary practice I am not used to this behaviour of just ‘taking my dogs into the back room’ and carrying out procedures without my permission or prior discussion on costs !
When I asked my mother for the itemised bill (again a formality of Animal Ark) she informed me she did not receive one. Naturally when I was informed about this ordeal I was fuming, so I decided to call the vets to which they told me they would speak to the head vet and call me before closing.
I received no phone call, so I decided to pop to the vets surgery 15 minutes before closing. I spoke, well, I tried to speak to one of the nurses but unfortunately she kept interrupting me stating repeatedly ‘she understood’ and that the vet nurse was ‘newish’.
The nurse then offered me a ridiculous £8 refund for the mysterious antibiotic which my mother did not witness being administered.
When questioned why I was being offered the cheapest amount off the bill and that my mother didn’t ask the nurse to carry out the procedure she became quite agitated stating she would speak to the head vet and call me in the morning. Which turned out to be another false promise.
So again I was given no choice but to call at 5pm. The receptionist answered my call and put me on hold while she checked the notes. She then informed me that the head nurse had stated that the £8 antibiotic refund was still available however because we had (unwilling) a ‘procedure’ that we should have been charged a £29 (per dog) consultation charge however all my mother asked was for advise !!!
I was completely gobsmacked that they had tried to turn the blame on the customer!
I am quite frankly offended and disgusted with this branches staff, attitude and their complaint procedures.
I feel they took advantage of my mother and should have had the common courtesy to ask whether we wanted to go ahead with the procedure at their surgery and discuss a price prior to just ‘taking my dogs into the back’.
As I have previously stated I am a client of Animal Ark, I trust my vet there because he is upfront, entirely honest and this particular procedure has been done in our presence and not behind a closed door.
To be frank I wasn’t happy that this procedure had taken place without any consent because I would have gone to my usual trusted vet.
However I can not fault the receptionist Emma as she was very helpful and professional.
I am now waiting for a response from their head office. Read Less
Matthew Parkin
27 Jun 2018
REPORT
PDSA, good service for pets, dogs get treated here and all staff seem to be friendly and happy to help
G Lawrence
17 Jun 2018
REPORT
Friendly and welcoming. From floor staff in the pet store to vet receptionists and the vets themselves, all happy to help and always with a smile
Di Fenn
12 Jun 2018
REPORT
Would highly recomend this vets the vet on duty this time was Debra Teo,shes brilliant put my dog at ease when he was really scared,never rushed us took her time and got the best out of my dog..i walk... Read More
Would highly recomend this vets the vet on duty this time was Debra Teo,shes brilliant put my dog at ease when he was really scared,never rushed us took her time and got the best out of my dog..i walked past BEST FRIENDS in broad st to get to vets 4 pets and its worth it. Read Less
Katie Flowerdew
10 Jun 2018
REPORT
Not my normal vets but it was an emergency. They helped but I had to keep asking as it was time sensitive with my dog due to eating chocolate and the receptionist didn't seem to understand the ergency... Read More
Not my normal vets but it was an emergency. They helped but I had to keep asking as it was time sensitive with my dog due to eating chocolate and the receptionist didn't seem to understand the ergency of this! Lovely vet though. As normal high prices for treatment but aren't all vets :) Read Less
Laura Quayle
8 Jun 2018
REPORT
The vets are lovely here, they're very compassionate and knowledgeable.
Nevin Lata
4 Jun 2018
REPORT
They are quite good. Seen them taking in a cat that got run over.
My cat had some teeth out.
Kim smithydog
30 Apr 2018
REPORT
Very good vets. Reasonably priced
koyruleye
23 Apr 2018
REPORT
Lovely people working there and they are extremely helpful and knowledgeable.
Dave Clarke
16 Apr 2018
REPORT
Great place to get pet food and accessories and it has a vets as well
Lesley Peachey
6 Mar 2018
REPORT
Thank you to everyone at the surgery. Bee and Bobby are always so relaxed when they come in and when they had their dentals last year there treatment and after care was incredible.Thank you for being ... Read More
Thank you to everyone at the surgery. Bee and Bobby are always so relaxed when they come in and when they had their dentals last year there treatment and after care was incredible.Thank you for being so amazing with our greys. Read Less
Chris Gough
5 Mar 2018
REPORT
A brilliant vet (Debra) let down by appalling admin. Requested medication continually not sent out. Unable to cancel monthly policy as you can't do this in store and instead have to phone a call cen... Read More
A brilliant vet (Debra) let down by appalling admin. Requested medication continually not sent out. Unable to cancel monthly policy as you can't do this in store and instead have to phone a call centre that doesn't pick up. Such a shame. Too much time wasted. Read Less
joanne short
21 Mar 2017
REPORT
Can't thank the dagenham branch enough took polly my pug in for her to be spayed I can't normally leave her for even 5 seconds but all the staff was fantastic and gave her lots of cuddles and love an... Read More
Can't thank the dagenham branch enough took polly my pug in for her to be spayed I can't normally leave her for even 5 seconds but all the staff was fantastic and gave her lots of cuddles and love and Debra who did the operation was great and put my mind at rest I would not take her anywhere else ever again I fully recommend Read Less
Gavin Skeels
5 Nov 2016
REPORT
Debra (I believe that's how you spell it) is an amazing vet who truly cares about the animals. She is always friendly and never judgemental. I'm am gradually moving all my animals from my old vet to V... Read More
Debra (I believe that's how you spell it) is an amazing vet who truly cares about the animals. She is always friendly and never judgemental. I'm am gradually moving all my animals from my old vet to Vets4Pets is Pets at Home Dagenham because we get such excellent, compassionate service! Read Less
Rachael Moran
24 May 2016
REPORT
I have to say these guys are just fantastic. My cat had kittens last night, the first was still born and I was worried, called the out of hours service that I received really helped as we were so nerv... Read More
I have to say these guys are just fantastic. My cat had kittens last night, the first was still born and I was worried, called the out of hours service that I received really helped as we were so nervous for the kittens and Puca. The operator and nurse were brilliant and can't thank them enough. The daytime is always spot on! Read Less
Leif Saunders
29 Jul 2015
REPORT
The best vets we have been to, they helped my pet no end, wasn't rude or discriminate to my pet like we had before at other vets, amazing value for money, every pet gets treated 5*, so helpful and am... Read More
The best vets we have been to, they helped my pet no end, wasn't rude or discriminate to my pet like we had before at other vets, amazing value for money, every pet gets treated 5*, so helpful and amazing vetsRead Less
At Vets4Pets we know your pet is a much loved part of the family and you want them to enjoy a long, healthy life. This is why our veterinary teams, made up of animal loving experts, firmly believe in providing the highest level of care and treating every pet they see like they would their own. Every Vets4Pets practice is equipped with the latest in technology, which means we can offer your pets the personalised care they need. Our practices are also designed to make your pet’s time with us as comfortable as possible; just like kids don’t always like going to the dentist, we know pets don’t always like going to the vets! Our waiting areas are light and spacious (and with floors that can cope with little accidents) and we also have separate dog and cat wards so your pet can recuperate more comfortably after any treatment. Our vets will explain all clinical terms so you fully understand what is happening to your pet and you are fully involved in their treatment plan. This also includes being completely transparent in our pricing, so you can make an informed choice on the treatment that you want your pet to receive. Come and see for yourself at your local Vets4Pets, why not take a practice tour?
*Rant alert*
I am absolutely disgusted.
Booked a £9 nail clipping appointment for my 2 dogs.
I was unable to attend the appointment so my mother took my dogs on my behalf. I arrived home for my mot... Read More
*Rant alert*
I am absolutely disgusted.
Booked a £9 nail clipping appointment for my 2 dogs.
I was unable to attend the appointment so my mother took my dogs on my behalf. I arrived home for my mother to inform me that the initial £18 nail clipping service had turned into £52 charge !!!!!
I had booked with the veterinary nurse and during the nail trimming my mother had asked the nurse if their glands needed clearing. Simply asked.
The nurse looked and took one of my dogs into the back, as my mother is not the confrontational type she didn’t query why.
She then came back and told my mother she given my dog an antibiotic !!!
As I am a client at Animal Ark veterinary practice I am not used to this behaviour of just ‘taking my dogs into the back room’ and carrying out procedures without my permission or prior discussion on costs !
When I asked my mother for the itemised bill (again a formality of Animal Ark) she informed me she did not receive one. Naturally when I was informed about this ordeal I was fuming, so I decided to call the vets to which they told me they would speak to the head vet and call me before closing.
I received no phone call, so I decided to pop to the vets surgery 15 minutes before closing. I spoke, well, I tried to speak to one of the nurses but unfortunately she kept interrupting me stating repeatedly ‘she understood’ and that the vet nurse was ‘newish’.
The nurse then offered me a ridiculous £8 refund for the mysterious antibiotic which my mother did not witness being administered.
When questioned why I was being offered the cheapest amount off the bill and that my mother didn’t ask the nurse to carry out the procedure she became quite agitated stating she would speak to the head vet and call me in the morning. Which turned out to be another false promise.
So again I was given no choice but to call at 5pm. The receptionist answered my call and put me on hold while she checked the notes. She then informed me that the head nurse had stated that the £8 antibiotic refund was still available however because we had (unwilling) a ‘procedure’ that we should have been charged a £29 (per dog) consultation charge however all my mother asked was for advise !!!
I was completely gobsmacked that they had tried to turn the blame on the customer!
I am quite frankly offended and disgusted with this branches staff, attitude and their complaint procedures.
I feel they took advantage of my mother and should have had the common courtesy to ask whether we wanted to go ahead with the procedure at their surgery and discuss a price prior to just ‘taking my dogs into the back’.
As I have previously stated I am a client of Animal Ark, I trust my vet there because he is upfront, entirely honest and this particular procedure has been done in our presence and not behind a closed door.
To be frank I wasn’t happy that this procedure had taken place without any consent because I would have gone to my usual trusted vet.
However I can not fault the receptionist Emma as she was very helpful and professional.
I am now waiting for a response from their head office. Read Less
Matthew Parkin
27 Jun 2018
REPORT
☆☆☆☆☆
REPORT
PDSA, good service for pets, dogs get treated here and all staff seem to be friendly and happy to help
G Lawrence
17 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Friendly and welcoming. From floor staff in the pet store to vet receptionists and the vets themselves, all happy to help and always with a smile
Di Fenn
12 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Would highly recomend this vets the vet on duty this time was Debra Teo,shes brilliant put my dog at ease when he was really scared,never rushed us took her time and got the best out of my dog..i walk... Read More
Would highly recomend this vets the vet on duty this time was Debra Teo,shes brilliant put my dog at ease when he was really scared,never rushed us took her time and got the best out of my dog..i walked past BEST FRIENDS in broad st to get to vets 4 pets and its worth it. Read Less
Katie Flowerdew
10 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Not my normal vets but it was an emergency. They helped but I had to keep asking as it was time sensitive with my dog due to eating chocolate and the receptionist didn't seem to understand the ergency... Read More
Not my normal vets but it was an emergency. They helped but I had to keep asking as it was time sensitive with my dog due to eating chocolate and the receptionist didn't seem to understand the ergency of this! Lovely vet though. As normal high prices for treatment but aren't all vets :) Read Less
Laura Quayle
8 Jun 2018
REPORT
☆☆☆☆☆
REPORT
The vets are lovely here, they're very compassionate and knowledgeable.
Nevin Lata
4 Jun 2018
REPORT
☆☆☆☆☆
REPORT
They are quite good. Seen them taking in a cat that got run over.
My cat had some teeth out.
Kim smithydog
30 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Very good vets. Reasonably priced
koyruleye
23 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Lovely people working there and they are extremely helpful and knowledgeable.
Dave Clarke
16 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great place to get pet food and accessories and it has a vets as well
Lesley Peachey
6 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Thank you to everyone at the surgery. Bee and Bobby are always so relaxed when they come in and when they had their dentals last year there treatment and after care was incredible.Thank you for being ... Read More
Thank you to everyone at the surgery. Bee and Bobby are always so relaxed when they come in and when they had their dentals last year there treatment and after care was incredible.Thank you for being so amazing with our greys. Read Less
Chris Gough
5 Mar 2018
REPORT
☆☆☆☆���
REPORT
A brilliant vet (Debra) let down by appalling admin. Requested medication continually not sent out. Unable to cancel monthly policy as you can't do this in store and instead have to phone a call cen... Read More
A brilliant vet (Debra) let down by appalling admin. Requested medication continually not sent out. Unable to cancel monthly policy as you can't do this in store and instead have to phone a call centre that doesn't pick up. Such a shame. Too much time wasted. Read Less
joanne short
21 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Can't thank the dagenham branch enough took polly my pug in for her to be spayed I can't normally leave her for even 5 seconds but all the staff was fantastic and gave her lots of cuddles and love an... Read More
Can't thank the dagenham branch enough took polly my pug in for her to be spayed I can't normally leave her for even 5 seconds but all the staff was fantastic and gave her lots of cuddles and love and Debra who did the operation was great and put my mind at rest I would not take her anywhere else ever again I fully recommend Read Less
Gavin Skeels
5 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Debra (I believe that's how you spell it) is an amazing vet who truly cares about the animals. She is always friendly and never judgemental. I'm am gradually moving all my animals from my old vet to V... Read More
Debra (I believe that's how you spell it) is an amazing vet who truly cares about the animals. She is always friendly and never judgemental. I'm am gradually moving all my animals from my old vet to Vets4Pets is Pets at Home Dagenham because we get such excellent, compassionate service! Read Less
Rachael Moran
24 May 2016
REPORT
☆☆☆☆☆
REPORT
I have to say these guys are just fantastic. My cat had kittens last night, the first was still born and I was worried, called the out of hours service that I received really helped as we were so nerv... Read More
I have to say these guys are just fantastic. My cat had kittens last night, the first was still born and I was worried, called the out of hours service that I received really helped as we were so nervous for the kittens and Puca. The operator and nurse were brilliant and can't thank them enough. The daytime is always spot on! Read Less
Leif Saunders
29 Jul 2015
REPORT
☆☆☆☆☆
REPORT
The best vets we have been to, they helped my pet no end, wasn't rude or discriminate to my pet like we had before at other vets, amazing value for money, every pet gets treated 5*, so helpful and am... Read More
The best vets we have been to, they helped my pet no end, wasn't rude or discriminate to my pet like we had before at other vets, amazing value for money, every pet gets treated 5*, so helpful and amazing vetsRead Less