Kingston Veterinary Centre

Having been a client of Kingston Vets for a number of years. I would highly recommend them, they genuinely care about your animal, are always on hand to help or give you advice. All the staff are very friendly and helpful, the receptionists and nurses make you feel welcome and nothing is to much trouble The two Vets which I see Claire and Alison have been amazing and very knowledgable. Having had dogs with a few health issues and one which is very worried at the vets, they have always made the visits as easy and as stress free as possible. Exactly what I am looking for in a vets. Thank you Read Less

We had our previous vet for 12 years and then moved far away. Third time lucky we found Kingston vet and have not looked back since. The staff are friendly and knowledgeable. I particularly like that I am not talked down upon, like at the other local vets we tried. Communication is clear and helpful, the attitude is caring and the care provided is based on the needs of the animal and not on the clinic’s need to make more money. Thank you for being there for us. Read Less

We've been bringing our 2 dogs and cat here for the last few years. We've always been very happy with the service and have come to completely trust Kingston vets with our precious pets. Recently our eldest dog became ill and eventually had to be put to sleep. Alison and Claire both gave him the best care right up to the end and were consistently kind and considerate to us at what was a difficult time. The receptionists have also always been welcoming and friendly, both on the phone and at the practice. Thank you! Read Less

The team here are great. I've been using this surgery for three years. Alison is a perceptive and highly competent vet and contrary to what a previous reviewer has said, she's always interested to hear how my cat is getting on and I believe she genuinely cares. Alison's advice is spot on and I actually appreciate her honestly. The surgery is busy because these guys know what they're doing and I believe the services they offer are good value for money. Read Less

My worst nightmare. I visited the vet to get a general feel for the personality of the staff there as I believe animal care should be handled and provided by deeply caring and sensitive people. Everyone I met was so warm, caring and friendly. So I booked my cat in to be seen. I knew she had a serious problem and I didn't hold much hope. I was petrified the person I would see on the day would be brusque, seem uncaring, act frustrated, but assured myself based upon my visit that there was a greater likelihood she'd be warm, caring, sensitive and explain things kindly - which a person absolutely should do and anything less would be unacceptable. How wrong could I be. The woman walked in, no pleasantries, no warmth whatsoever, seemed hurried and my heart sank. Took a glance at my cat and without preamble said there's nothing she can do and she should be put to sleep. No conversation just straight into putting the animal down. I was so taken aback. Not at the diagnosis, I'm not daft, the cats got a massive tumour on the side of her head/neck and she's almost 18 years old. What disgusted me was the brusque manner of the woman. Zero humanity. Zero people skills. Zero conversation. Not remotely interested in discussing it with me. When I said I didn't brush my cats fur 16 minutes ago, her purring happily, to walk up the road and kill her she actually responded with there's loads more cats out there in rescue homes! Excuse me?! Sorry?! The experience I had with Alison stunned me. I mentioned regardless of whether the main issue can be resolved as my cat is quite old she's bound to have other issues and perhaps she could give her some antibiotics or something anyway. Alison then acted like 'oh for gods sake, fine I'll look at her properly' and quite frankly seemed about as uncaring, brusque and dismissive of the cat and my feelings as a person could be. Now I have no doubt this doesn't reflect the entire surgery and staffing, but I can safely say I'd never set foot in there again and I definitely would never let someone like Alison put my cat to sleep. I feel more like putting Alison to sleep and how I managed to leave without destroying the place I've no idea. People's feelings matter. My cat is akin to my child. My only family. Being a vet surely should involve a level of empathy and anything less is horrifically unacceptable. It's been over 30 hours since I went there and I'm still raging and feel ill from the experience. Totally unacceptable attitude towards care. If anyone wishes to think I didn't like the diagnosis and that's what made me angry/have a bad experience, NO ITS NOT. The diagnosis was fine, I already knew and growing old, developing health issues is perfectly natural and a part of the circle of life. What has severely damaged me and left me furious is her manner. Avoid Alison like the plague. I've just reread all the above and it falls way short of even beginning to express my anger at the moment. The experience with Alison is EVERYTHING that's wrong with the world today. I feel utter contempt for her approach and despise that she will outlive my cat. My cat brings happiness to the world, Alison brings rude, cold, brusque darkness to the world. If I were her I would strongly look at myself and question her conduct and how she comes across. Read Less

It really depends on who you are seeing that day. Claire is an excellent and profession vet, I am alway happy and satisfied with her consultation. the nurse and the receptionist is friendly and helpful. However, with the older guy vet who apparently is the owner of the practise, he doesn't seems doing his job probably, he didn't check my dog properly like other vet does, tried to overcharge me, forget to fill my pet health record book, didn't have time to give me a prescription on the same visit, he is not worth me paying 35 per pet for 10 minute consultation!Read Less