A J M Robson

I visited this practice in April 2018 with my cat who had a sore on her back.  They told me it was just an infection and treated her with antibiotics and anti-inflammatory.  Last Sunday, a couple of days after seeing them,  I took my cat to another vets as she had stopped eating and didn't seem to be improving.  As soon as the vet saw the sore they immediately said that the sore looked like cancerous tumour. Unfortunately my cat had to be put down that day.I don't believe that anything else could have been done if my cat diagnosed correctly, however it certainly would have caused less suffering and pain for her.  I am very concerned about the level of care they gave - I do not believe they fully inspected the wound - I was in and out of the practice very quickly.  The growth was large, swollen and most importantly hard - which are key signs of a tumour.When I was approaching the practice, a woman stopped me in the street and warned me about the practice saying that her cat has been mis-sexed and another pet which has been misdiagnosed.  I wish I had listened to her and went elsewhere. Read Less

Excellent - we found Dr Robson after having experienced a fancy London clinic with unnecessary extras (don't think my cat cares), well-maintained facebook pages and opaque pricing. After our last visit (and quite some money spent on unnecessary services that kept being recommended) we had had it and started to look for a no-frills, down-to-earth, knowledgeable vet. We found her in Dr Robson - straightforward, knowledgeable and transparent pricing. We liked her demeanor (confident, professional) and our kitten was up and running almost on the spot after having been neutered. My husband's family had two female cats who - after having gone through the same procedure - withdrew for days. Ours was up and running almost immediately (to the point that we were joking whether the procedure had actually been done ;)). No doubt that Dr Robson is an excellent surgeon! Read Less

Can't fault this vet, my dog of 17 years had a stroke last Friday 12/5/17 when I rang up on Friday lunch time the vet booked us in for 4 and said sounds like she's having a stroke, when we got there the vet said we could give her tablets but me and my partner decided it was best to let her go, we stayed with her until her last breath and a few minutes more just to give her cuddles one last time, the receptionist was fantastic gave me tissues and a hug. How thoughtful they sent out a card which made me cry even more Read Less

The best service. Cannot fault them. The vet is a wonderful lady, and I always know my animals are in the best hands. Would recommend this practice without hesitation. I would say, if you're in need of a vet, this is the best, but I'm aware that some people feel the vet is a little abrupt. The truth is, she is there for our animals, not for us and I for one, am quite happy with that.Read Less

I don€t usually write negative comments about services but ,on reflection, feel I need to highlight poor management, in my opinion, of my in laws little Yorkshire terrier, who died suddenly 24th September aged 2 years and 9/12. I note from reviews that most people have been happy with this vetinary surgery and am glad that you have not had the same experience as my in laws have had but can only assume that your pets have been healthy. 6 weeks prior passing away this happy friendly little Yorkie started to have cystitis and was passing heavily blood stained urine. She had multiple visits to the vet and was given a couple of injections and we were told that it was just an irritation of the lining of her bladder-no blood tests or scan at this stage just antibiotics and an anti -inflammatory injection. This dear little dog never complained and remained stoic, as dogs do. As time went on she got worse and eventually appeared in pain, hiding under the bed to avoid being handled. This was most unusual for her as she liked to be centre of attention. Finally the vet took her in, for the day, on the Tuesday for tests/scan but still no blood tests- Although paid for we never saw the report but just told there was nothing usual and to wait until the following Wednesday for the latest urine test result. From the time of her scan she went downhill rapidly and on the Saturday my father in-law took her back to the vet as he was so worried about her and told us that he thought she was dying. She saw the Vet at 1200hrs and again was told that he had to wait until the results of the urine test and that there was nothing untoward. At 1600hrs this little sweetie had a major fit and then died in my father in-laws arms. My in-laws are elderly and feel that they no longer useful ,but to be able to love and care for a pet gave their life meaning-I feared that they would both die of heartbreak during that first week after. We rang the vet and a few days later got a condolence card. We did try to get a seconds opinion from another vetinary practice locally but my father in law has used this vet for many years and remained loyal however he had lost a dog three years prior who, although nearing 13 years, had been healthy until a short illness, were told that she was just fat (similar to the review written 4 years ago) but in fact she had cancer and died in terrible pain. Sadly he did not have pet insurance for either pet. What would we do differently? Make sure of having pet insurance and if any worries get a second opinion. Read Less

The rudest receptionist. I'm sure the vets are amazing at what they do, but I wouldn't know because I never turned up for my appointment, purely because of the way the receptionist spoke to me on the phone. So rude, belittling and unnecessary!!!!! Read Less

I wasnt going to do this, but as I received a letter from her on Friday to remind me that my dogs injections were due in. 11 months after his death. I was very, very angry. I took my beloved Jack Russell for a walk in March last year, and two hours later he was dead. Thanks goodness it was on a Sunday, so at least I was there for him its almost as he was waiting for me to be there to die. AJM Robson was my dogs vet for 8 years. For the last 2 years of my dogs life she accused me of getting him fat. I kept on telling her that I didnt understand, that he was getting 2 hours walk a day at least (thats in the winter), that he was on a diet, that I had stopped giving him treats, but she never took that into consideration. Even though he had lost almost 2.5 pounds in one year, but yet his tummy was still getting bigger, and it was hard to the touch, not feeling like it was fat tissue. It turned out that my Jack Russell had a tumour for at least 2 years, and it was this that was causing the bloating. Not once she suggested to take a blood sample- oh no, I was the bad guy. I was a bad dog owner. And I trusted her and felt awful about my dogs weight! My dog had a ruptured spleen. He must have been in awful pain before his death. I will never forgive myself for not being able to make his last days more comfortable. The emergency vet who tried to save him apologised for his profession, (!!!) and said my dog didnt have an ounce of fat on him. I confronted her about this and she denied any wrong doing. But more worryingly, not ONCE did she say Im sorry for your loss. Instead she said thank you for letting me know. After that, I sent her the paperwork from my insurance company and she returned the paperwork back to me with a slip saying with compliments. I felt sick to my stomach. If you love your pets, dont take them to this vet surgery. I wish I never had. Read Less