The only thing this practice is interested in is the money. Running late to get my 2 year old who was suffering severe breathing problems to the vets. I phoned to explain I was going to be late by 10 mins. They said they understood. Then phoned me back 6 mins later to tell me not to come. They hadn't had an emergency or anything the receptionist simply said they had changed their minds. I had been a customer there for 3 years and spend a lot of money for some treatment that didn’t even work to be told basically take you’re sick dog and come back another day. On their own website it states you have a 15min leeway with the appointments. I only ever stayed with them because the dogs were used to them even though they are one of the most Expensive vets in the area. Disgraceful way to treat animals and customers alike. Never will I go there again and if you care about you’re pet you shouldn’t. Read Less

Very disappointed with the vet (not staff at reception). I've felt like they just care about money. My dog needed surgery according to their diagnosis and the first question was 'when would you like to book the appointment for surgery?'. I was the one asking questions and the reasons were unfounded and very unprofessional - like making them up on the go. Thanks goodness I asked for a second opinion as my dog didn't need surgery after all and she's much better. Also, they've been quite hostile when I complained about a cure poorly done to my dog - they wouldn't take any responsibility and still they would change the subject by making comments about "how rude" my dog is. My impression after all is that they care more about money than anything else. They are proud of being nominated best practice 2016 but there's still a long way ahead. Read Less