Stay away. I had several warnings from the neighbourhood, as near as twice over last Christmas, I blame myself now that I didn't switch vets. This is what I went through, it is living hell. I lost my little girl on 29/1/18 it was a torture, horrific 3 days from Saturday 27/1 to Monday 29/1. I have been to hell and now everyday is the 29/1. For 2 weeks I was telling them, last week was there Monday, Thursday 27 (waited 1/2 a day little girl was exhausted), Friday 28: argued and begged them I’m worried about the weekend about tonight that she'd need oxygen and iv medication. She was coughing from Christmas for 6 weeks and got really bad I kept on alerting and saying it's getting worse, she had began laboured breathing, I was still sent home, their senior vet won’t call despite of so many visits, calling in and calls wanting to speak with him. The junior vet from Friday doesn’t even look at me in the face, he is ignorant without compassion. I was sent home without taking one look at her. They booked me “again” on Saturday at 12.20. This last visit was Friday early evening. My girl got into cardiac fit on Saturday morning. It was absolute hell that weekend between two hospitals. On ventilator at rvc. Managed to fit her for emergency surgery on Monday afternoon. Only to lose her, she arrested around 2.30 her surgery was at 3.00. (1) They never told me of surgery option, I discovered it in November in the park seeing another pet- as happens from same vet, but they had told them about surgery and the did it. (2) they never explained any symptoms of heart failure to be alerted even though with any sign of illness I called and brought her in (3) In May 17 They nearly again sent me home when I refused to leave and family member came in- a doctor to save the day, it was pyometra and she went emergency surgery on the day (given that the junior doctor did a good job at surgery but he missed diagnosis initially but-for my relative) but he failed and the others in multiple visits to diagnose it which would have advanced the disease. (4) She was not diagnosed with mitral valve disease until advanced stage d in February '17. She was seen at least twice in the summer, June and late August '16, how on earth did she go to stage d and for how long when she was examined regularly, not detected. (5) Failed her through series of failures, poor/no diagnosis and mismanagement. Stunning incompetence and lack of compassion. Previous to the fit and collapsing on Saturday morning 27/1, I was concerned my worry that her lungs may have fluids, coughing a lot and not urinating enough or drinking water enough meaning her medication needs adjustment (this discussion was btw going on as far as December). (6) her bop level was 6000 which they knew but were not alerted or address it even though I was giving them the other symptoms. Her blood test result wasn't emailed to me despite many requests until that Friday evening hours before she collapsed on Saturday as turned out in the hospital her lungs were full of fluid. (7) She had an absolutely awful women called Livia a horror, aside from ridiculously expensive (more than the specialist hospitals) but her attitude and total lack of compassion for pet or kindness was something to else. I had no idea they were symptoms of congestive heart failure she was going through, surely they should know if they were competent, I am still in shock how did she slip away and balme my self every passing second why I did not move her to a different place. They killed her. Her life was robbed from her Read Less

Vet is very helpful and attentive and clearly cares about animals and their well-being. The one receptionist is not friendly at all and seems to ignore anyone who has a cat. If she's not an "all" animal lover then perhaps she shouldn't have a job at a veterinary clinic. Read Less