Such a weird experience. We went a few times. First it looked closed (lights off, no one inside) but it wasn't. Then the vet was really weird. I didn't feel like my pets got the best care to be honest. It didn't seems like the vet was really interested in his job or sharing information about the care. Such a weird vibe. Do not recommend. Read Less

Wednesday I took my 3 year old cat to this vet because she started breathing quickly and wasn't eating much. The vet looked at her said she was fine. He didn't take her temperature. Friday the cat was still not eating and was looking awful. Took her back. She was given an antibiotic and again we were told she's fine. I asked if she had a fever. He said he didn't want to take her temperature because it would be undignified. Over the weekend her condition worsened, and we went back first thing Monday. I told the vet we had £500 on insurance. He ordered an x-ray, blood work and ultrasound, and nothing was found. Vet said she would recover, gave a shot of steroids and said that would stimulate appetite. Charged us nearly £500.I frankly do not believe that these injections are genuine. After 24 hours on steroids the cat has not responded at all, and this is for a cat who he insists is healthy.24 hours later and we have had to accept that the cat is definitely dying. I stopped into the vet for a tin of emergency food as we're trying to syringe feed her, and the vet himself was at the counter. I told him the cat is dying. He was so cold, clearly didn't care, told me that she wouldn't, he just seemed to want me to get out of there. He said there's nothing wrong with her. Meanwhile the cat is dying on my bathroom floor, cold to the touch, unable to eat or move, and howling when we try to syringe feed her.We've been with this practice for three years and the vet changed recently, and I do not trust his opinion or skill. I don't even trust that the injections we've been charged for have actually been given, or that any investigation has been done. This is not a healthy cat, and I can't get over the lack of empathy for this animal who is now almost dead, and lack of regard for us who have been with them for so long and have forked out so much money. I advise anyone to find another practice if your animal is sick, because I do not believe these people will do anything to save them except charge you up to your insurance maximum as quickly as possible.EDITED TO ADD:6 hours after the vet brushed me off my cat was dead. She was howling in pain and we took her to another vet who said that it was cardio myopathy (the Citivet vet had drained fluid from her chest the day before but told us it was "no big deal") or possibly lipidosis from a week with no food (which could have been avoided with a feeding tube if Citivet had bothered to listen to the symptoms five days ago). By this time her temperature was so low it wouldn't even register on the thermometer. When trying to decide what to do the vet called Citivet to see if they could get the cat's records faxed so they could try to figure out why she was dying so young and in such an unexplained way, and if any other treatment route was possible. Citivet didn't bother to fax them. We waited and euthanised an hour later. Do not bring any animal to Citivet. I feel like I failed this cat and she would not have suffered if I had chosen a competent vet. If she was going to die that was one thing, but the suffering was so unnecessary and preventable. Citivet are negligent and charged us for nothing. They also insisted on submitting the insurance paperwork for us despite me paying up front. I find this extremely suspect. The Clerkenwell Animal Hospital where we ultimately took her was caring, lovely, patient and kind, and I'm so glad our cat ended up with good people at the end. Read Less

its ok. its a basic facility like nhs dentist in poor area. there is no air con so the small room where vet will see you is stinky and hot. vet himself (indian man) was very sweaty, thank god l didnt have to stay long. prices are good. but l dont think this facility can hold any major surgery. reception staff is great, chatty and friendly. Read Less

Despite reading the negative comments I decided to give it a go and didn't regret it. Great staff, very calm, understanding vet and reasonable pricing. I know my cat is in a good place and feel like I finally found a vet clinic in London I would like to stick with(took me 3 year). Great job! Read Less

very friendly and helpful staff, genuinely caring for your pets. especially the receptionist Daniel, who always goes out of his way to help. and he also remembers both my name and my dog Jakes names each time we call. Read Less

When I registered my cat I made several phone calls to transfer her medical history from the previous vet. We had 3 visits since,I was told it's been transferred. 8 months later and it hasn't been done,vaccinations are now 3 months overdue and they even looked surprised when I explained. No apologies of course. Happy to change as I wasn't impressed by the service and it's expensive. Bye shityvet Read Less

This place is a complete joke. I took my dog there last year as he was limping / hobbling on his right hind leg. The vet couldn't recognise the limp even when we all stood on the pavement and watched the dog walk up and down, then started telling me he'd likely need surgery for his knee if the (expensive) antibiotics he recommended didn't work. I asked him if a particularly well-known disease which these exact symptoms in this exact breed of dod might be the issue - he'd never heard of the diesease. Cue a bill of nearly 100, which I flat out refused to pay. They threatened me with legal action, which I responded to by inviting them to take me to court as I'd shred their reputation if they did. We finally agreed on a 40 payment, which I acknowledged was what they time spent looking at my dog was actually worth. Avoid this place like the plague folks. Read Less

Our dog lacerated his hind leg on some glass which was bleeding profusely. Called Citivet and asked if they could see him as an emergency and they told me that they would if I could get there before closing at 7pm. By the time I got there it was 6.45. The female vet seemed annoyed and impatient on examining my dog, even though he was docile and accommodating during her exam. She told me that there was nothing she could do because it needed suturing as a matter of urgency and the clinic was about to close. She roughly bandaged the leg and told me to take my dog to the PDSA just down the road, even though I knew I would not qualify for their assistance not being in receipt of state benefits. She outright told me to lie to them: tell them I was poor and had an emergency upon which (she stated) they would "have to treat your dog". However, rather tellingly, she would not let me call the PDSA from her clinic to check and instead ushered us out the door, having charged 35 for the bandage and a literally 2 minute consult. It was more her attitude than the money that bothered me, and predictably, the PDSA did not want to know when I arrived at their door 10 minutes later. Ended up calling a friend to drive me to Goddard's practice in Wanstead who were amazing. Our dog was admitted straightaway as an emergency and is now in recovery after surgery to suture his leg. Just to add that Goddard's treated our last dog for his cancer several years ago and if you can get to them they are amazing, although very pricey. That's what insurance is for, I guess. But as for Citivet in Mile End, I would NEVER recommend them to anyone, and am now considering raising a complaint with the managing company. Read Less

My puppy was scratching her ears and we took her to the vet. they gave me advocate for fleas and some ear drops and guess what.. I got an 84 vet bill! 30 for the consultation fee, 26 each for advocate and ear drops. I could have bought these online with prescription for like 5 - 7, I have visited this practice on regular occasions as I care a lot about my dog. I cannot believe what a rip off they are. Do not go when the Italian guy is working. He has a piercing on his eyebrow! What kind of vet is that? I feel like he's just pretending to be caring.Read Less