WARNING TO FELLOW PET OWNERS – REGARDING BOTH GODDARD AND BEAUMONT VETS I’m writing this post because I had awful experiences with Goddard and Beaumont vets, on many fronts, and had to put my cat down (which, had he been properly treated, he may be alive today). There were several breaches of the RCVS Code of Conduct and arguably legal offences committed, as both vets exhibited professional negligence. My cat was misdiagnosed on multiple occasions, by both vets, with a steatitis/fat pad injury (even though he was indoor cat, no obvious trauma, etc.). In fact, he had lymphangiosarcoma (a type of cancer). He was leaking fluid through his stomach skin and nipple. All symptoms pointed to lymphangiosarcoma. My cat had his first surgery in August (under assumption it was fat pad injury, as opposed to testing for cancer). His suture/skin got worse. Goddard insisted it was fat pad injury. I asked multiple times if it was cancer, but was dismissed. Finally, in October, a surgeon at Goddard told me he would test for cancer (which in fact he didn’t, he only tested for bacteria – which my cat ended up having Staph infection because Goddard refused to give him antibiotics). My cat was in pain and his skin rotting. When they realised they lied to/misled me about testing for cancer, they sent the skin from the August surgery in to be tested and sure enough, he had cancer. We did second surgery on him in October and sent that skin in. The cancer was too far gone, no clean margins. I put him down days later. Had we done a biopsy/syringe fluid in August to test for cancer + done aggressive surgery in August = he may be alive today. He was healthy 8 year old cat. WARNINGS: (1) always insist on a biopsy/syringe of fluid to test for cancer (I pleaded to test for cancer, but was ignored/dismissed); (2) do not let them try create/make you imagine ways in which an injury may have occurred – as opposed to doing proper diagnostic tests; (3) insist on a clear treatment plan, with gating criteria – which when not met, the vets SHOULD (a) refer you to experts e.g. Queen Mother Hospital and (b) “think outside the box” to properly diagnose and prevent pet/owner from pain and suffering; (4) get a print out of the vet notes after EACH visit (you have a right to “prompt” delivery – with both vets they wrote horrendous things in the note that they didn’t tell me about during my visits); (5) get diagnostics lab reports (Beaumont took 4 months to give me scans, after I put my cat down. Goddard dragged heels, I had to call the actual lab. This is violation of RCVS Code, see below); (6) insist on getting antibiotics for your pet even if they say that they don’t want to overdose (my cat got a Staph infection because Goddard refused to give him antibiotics for 6 weeks); (7) if your pet has surgery, insist on getting excised tissue tested for cancer/histopath; (8) if pet spends a night at the vet, the vet has greater level of responsibility, duty and obligation (Goddard didn’t give my cat his pain meds whilst in hospital and he was suffering – despite me packing his pain meds and writing instructions to give to him in a handover note); (9) do NOT use Hibi scrub or sudocrem on irritated skin (Goddard told me to and made it worse!); (10) get a copy of the vet’s Complaint Policy; and (11) make sure pet’s temperature is taken at EACH visit, track it and ensure no infection (I had to ask Goddard multiple times to take his temp!). IMPORTANT LINKS (need to google because can't post links): Amazing advice - google: I'm unhappy with my vets, what are my rights? Which? I found this link to be invaluable! Vet care is considered a service under the Consumer Rights Act 2015 (see sections 49-56); and Animal Welfare Act 2006, sections 2-14. Google solicitors specialising in claims against veterinary surgeries and call them with your case (e.g. professionalnegligence-solicitors.co.uk). VCMS Mediation: vetmediation.co.uk. Prepare your “issues” and where vet breached the RCVS Code, Consumer Rights Act, Animal Welfare Act and what a “reasonably competent” vet would have done. RCVS Code of Conduct - google: RCVS code of professional conduct for veterinary surgeons. Click on the sub-links under “Professional Responsibilities”. Link to file an RCVS Complaint - google: animal owners RCVS concerns. Small Claims court - google: small claims court and money saving expert and citizens advice. You can make a claim for up to £10,000 for a fee of £410 (less if claim is lower). You don't have to pay for other side's legal expenses and max reimbursement cost for expert witness is £200. Read Less

Really did not want to give any stars ,but was unable to give a review otherwise ,this vet is just a money machine and doesn’t matter how ill your pet is you will be given appointment on appointment until you have no funds left and no matter how ill your pet it Goddards priority is to bleed you dry first .And certain woman on their reception definitely need customer training which they lack ,Don’t waste your money here go somewhere like Celia Hammond which is a small charity but do a fantastic job ,and you are not sent home with your ill pet just to bleed your bank account money . Read Less

Quite appalling service, frankly. I took my cat for an ultrasound and an x-ray. During her discharge, I found out that they forgot to do the x-ray! My cat is old and sick and had to stay overnight in a cage just to do the x-ray they forgot to do, the following day. The management has not yet responded on whether or not will I be charged for the overnight stay (which their mistake caused)! Waiting times were 20 minutes at drop-off and 45 at discharge (both were appointments). While the Goddards usually are good practices, this particular one have treated my pet in a way that has seriously made me wonder about their overall attitude towards animals. Given that I paid around £1,000 their service was honestly, quite ridiculous. The two stars is for the ultrasound which they did--although immensely overpriced, they did it okay Read Less

We have been going for three years with our cat Franky (who has used up a couple of his nine lives we fear) and think this place is really excellent. The vets are all knowledgeable and compassionate and the reception staff are also really lovely and helpful. Their advice is always clear and our cat has always recovered quickly with minimal stress. It is also open 24 hours a day and accepts emergency patients with no fuss. They have never pressure sold anything (like specialist food) and I consider their fees to be absolutely reasonable for the brilliant service they provide - pet owners should understand that private medical care for their pet can be costly before getting an animal. Definitely the best vets I've used to date - we feel very lucky to live so close by. Read Less

My cat has recently undergone a big op at Goddards in Wanstead. The service I received from everyone from reception to vets was fantastic. Mavis required urgent treatment for her condition and Goddards were able to perform the necessary treatment faster than the veterinary practice at which I work! The treatment costs for the surgery that she received were very reasonable and reception made claiming off my insurance very easy. Cannot recommend Shaun and the rest of the team enough. Read Less

I seem to have to the most accident prone cat that thinks he’s a dog! In his first year he’s had three trips to Goddard vet one being a laceration to his inner eye lid, and two times where he’s eaten things he shouldn’t! I have to say every single visit they have just been incredible! I really feel like they really care and love these animals and I’ve been kept informed on every occasion and he’s made a full recovery! They have also been brilliant at sending off insurance forms and generally answering any queries or advice over the phone! So glad we found this vet and we will be staying with them for many years to come! Read Less

My cat didn't seem too well and he was sleeping a lot so me and my wife decided to take him to the vet. The service at the reception was quite slow however he did receive the antibiotics he needed and was feeling much better the next day. They do always try and make you buy and do unnecessary treatments and products. Read Less

Very accomodating staff and good treatment. This is the first time we have visited a Vets (our little hamster had an exerted cheek pouch - which was quite frighenting to see) they took him in and operated straight away and he is recovering well. One thing I would suggest is to be more transparent about prices, not that we would have turned down the surgery but it would be good to know exactly what we are paying for before we agree to go ahead. All in all a good service and respectful lovely staff. Read Less

I came here with my poorly small mammal and saw Dr Max Foreman, I was very impressed with how he handled my rat, he was very gentle. He constantly spoke to Lady Ratterly, reassuring her everything would be alright. I liked his handsome features and kind eyes. Since coming home Lady Ratterly has gone from strength to strength but keeps telling me we must return to thank Dr Max in person. Would not go anywhere else! Read Less

Thank you to all the staff for looking after my dog Franco. I have been bringing my dog here for over 7 years and the staff have always provided us and our dog with an excellent service and professional manner. Read Less

I recently visited the vet for a follow up appointment following an operation my dog had at another vets. My appointment was at 5:15 but I didn't get seen until 5:45. These things happen but it would have been nice if one of the three receptionist acknowledged the fact. Once seen the vet performed a check on my dog which took all of three minutes and this cost me £45. He also noticed a slight skin compliant on my and gave me a tube of gel for it. once at the reception desk to pay I found the gel was going to cost £30 so refused it, I then checked online to find the average price for the same size tube of gel is £9, quite a difference. Prior to this I took my dog in because he was having a lot of problems moving. He saw a vet who misdiagnosed his symptoms as a stomach issue. The meeting and medicine cost somewhere in the region of £500. A lot of money for a misdiagnosis. As my dog still had the complaint I returned and the vet he saw the second time correctly diagnosed my dogs spinal issue just from looking at the way he walked - The first vet didn't even look at this, she just squeezed his stomach. I understand that mistakes can happen but when a full check of my dogs condition didn't happen and I had to pay out £500 for basically nothing it leaves a very bad taste in your mouth. Over the last couple of months I've had to pay over £2000 to the vet and the more I visit the more I get the feeling that the people working here are equally trained in the art of selling as they are as vets. Read Less

I cannot praise this place enough. I had to take my beloved cat there yesterday for her final journey and they arranged a private room for us to wait in so she was not disturbed by the other animals and obviously because I was in pieces. The receptionist was wonderful and the vet who saw us was kind, compassionate and loving to my Tilly. She gave us time to spend with her and was gentle and sweet with her and Tilly's passing was peaceful and loving. I have been here before a few times for various animal emergencies and they have always been wonderful. Read Less

Thank you .without you shamira would not still be with us . A special thanks to Kath her vet . All vets . accounts and reception staff have been amazing . I have 4 cats and have always had amazing and kind service Read Less

I cannot recommend Goddard's Wanstead highly enough. After our cat started howling and acting strangely, we brought her in on a hunch there was a problem. Max and the team acted so quickly to realise she had an intestinal problem that required surgery, saving her and ensuring she had a quick recovery. After a few days in the vet hospital she is now home, and doing so well. I'm so glad we took her, and that the team acted so quickly to determine what was wrong. The affection and care she got from the whole team at Goddard's has been amazing, and we feel very lucky to have had such a fantastic team helping our little one get better. Thank you! Jo and Pedro Smith Read Less

My two cats are about 8 years old now and get the best treatment when they do to the vet (which I'm glad to say isn't too often but generally once or twice a year). I don't think they've seen the same doctor twice, but that doesn't really matter - they get looked after very well. Much appreciated. Read Less

We've been bringing our dogs here for years, recently our puppy was diagnosed with a spinal problem, Wanstead Hospital and Goddards Barking have helped us treat him to a point where he can stand again and hopefully will be able to walk a bit on his own in the coming weeks. We didn't think we'd still have him a few months after his first diagnosis so can't thank Goddards enough for their help and support. Read Less

Brought our hamster Boris in two days in a row. Both times he was seen really quickly. All the staff we saw were friendly, helpful and professional. Both vets gave really good advice and Boris has made a full recovery. Thank you. Read Less

Brought my dog in for emergency treatment as he had a huge lump on his leg that had appeared overnight unexpectedly. Was not told on the phone that there wold be a huge fee just for seeing a vet. But okay, this was on Boxing Day so fair enough - I will swallow that. I asked if it could be paid through insurance as I didn't have the money at that precise moment, and the receptionists words were "yes I don't see why not". But when it came to making payment (treatment would be ongoing) I said that I would be adding it to the bill and will pay through insurance as we discussed earlier. "No, sorry we need payment today" is the response I got!! She was very short and unsympathetic - not very friendly at all when I reminded her of our previous discussion. Again, like talking to a stony faced brick wall "no you have to pay today". I think Goddard need to urgently retrain their receptionist staff; from not being told of the fee to being told yes I can put it on insurance to no we need the money now! Extremely bad service from the receptionists, really not happy at all. The vet on the other hand was great, your support staff are letting you down!!! Read Less

World class treatment for our Miniature Schnauzer after an attack by an uncontrolled dog left her with severe wounds on her back. This is truly a centre of excellence with caring, expert and professional staff throughout the team. I cannot either thank them or recommend them highly enough. Read Less

Went in with my cat who had a slight abscess. She was treated immediately and with care - my cat is not very friendly but the vet and nurse were understanding and extremely good with her. Also didn't give unnecessary treatment but what was best for the injury, very very impressed. Read Less

Although the outcome for my Cat Chase wasn't great, miss that little gu, the Vets proved a pleasure to deal with. The Vets kept me well informed, provided honest and impartial advice, which was really needed and to help matters even more, they worked directly with my insurance to get everything sorted. Thanks guys, Read Less

I've used this vet a few times now for my dogs and only when I've felt it had been very necessary. I usually prefer my old vet but they are 180 miles away, so I go to Goddards when something more urgent needs attention and I have to say I am less than impressed. I get the gerneral feeling that this particular Vets is about money. They seem to rack up every appointment I've had with them, unnecessarily adding things to the bill. I feel as though no genuine care is given about my dogs and they just go over basic routine procedure with no real care or concern. They seem more interested in trying to get me to pay more money for multiple things rather than offering any real solution to the issue. For instance, after seeing one of my dogs today with a problem with her hind leg giving way and she keeps collapsing. He offered no useful information whatsoever and after saying she didn't appear to be in any pain they still suggested I buy painkillers, he also insisted on cutting her nails (which were due but I always do them myself and would have that day) He did perform a gerneral check (temp, heart rate...) but it wasn't until asking serval questions and having to reiterate my concerns for her leg giving way that he finally mentioned looking at her trying to walk. Even after that he didn't offer any useful help. I felt like I was trying to get blood out of a stone. He did say she could have an X-ray but couldn't tell me when or how useful that would be as he didn't seem to know what they should be looking for. I was more concerned that she'd had a stroke to which he replied "she could have done". The whole appointment was bloody useless and cost me a total of 73.63 for basically 5 minutes of bugger all!! Needless to say I will be making the 180 mile journey in the morning to see my usual vets, who on a phone call were more useful than the staff at this place!!!Read Less