Medivet 24 Hour Hendon

DO NOT USE THIS SURGERY. This surgery is an absolute joke. My dog went in there with a small dog bite which needed to be flushed out with saline and wrapped up. But no, instead they charged my parents £1000 to get stitches that they did not need. My parents speak poor English and were in a state of shock from what had just happened to our dog and this surgery probably thought it was a good opportunity to make some money. Fine. Procedures cost money. After the (poorly done) stitches, they did not wrap the stitches up thus leaving it with potential to get infected. And then the stitches began to become undone because he was a dog and he was moving around (as dogs tend to do) with unwrapped stitches so 4 days later, they cut the stitches out, thus leaving him with a massive open wound on his back (keep in mind, this wound is more than double the size of his original bite). So the vets had the nerve to say they can sedate him, AGAIN, and re-stitch him again for the additional price of £1000. We said no as 1. the price was too high and 2. our dog did not leave the house or pee for the first 3 days after the procedure because he was absolutely traumatised and we were not going to put him through that again so they agreed that they will take natural route. We paid £140 for his swab to be sent to the lab and some antibiotics.The vet promised that if we brought our own medication into the vets, they will clean the wound and bandage him up (it's the very least they can do but they probably think they are going above and beyond but whatever) so the first two sessions, my mum took the dog for the wound to be cleaned - fine, third session, they started demanding money from my mum once again for the "dressing" (even though we have already paid them £1000 for the stitches which were taken out a few days later as it was unsuccessful because they were done poorly" and 3 weeks later, they are still asking for "outstanding bills". Also, the guy at the reception with the glasses (I believe his name is Bryan) is so rude. Having sat on a warm bus for 4 hours to come and see my injured dog, I was sat in the reception waiting for my dog to be called in and each phone call he picked up, he would roll his eyes, moan and groan and speak very loudly and aggressively to the people calling in - making the environment in the surgery really vile. If you are not a caring person, do not work in the medical profession, even as a receptionist. The receptionists are so unprofessional and poorly trained. - PLEASE JUST DO NOT GO TO THIS VETS AND SAFE YOURSELF ALL OF THIS STRESS. THEY COMPLETELY TOOK ADVANTAGE OF MY PARENTS, DID NOT GIVE THEM ANY OPTIONS, HAVE TAKEN A TOTALLY OF AROUND £1500 AND MOST IMPORTANTLY, LEFT MY DOG WITH A MASSIVE OPEN WOUND ON IT'S BACK WHICH IS NOW BEING TREATED WITH SALT WATER AND HONEY. Read Less

My beautiful cat Floyd had a procedure at Hendon on Thursday, Richard the Vet is amazing, 100% i trust his judgement, if anyone needs a vet go to see Richard, thank you Hendon Medivet for looking after my Floyd. Read Less

Helpful, friendly 24 hr veterinary hospital. As always with any private care do own research regarding what treatment really requires not everything is necessary but untimely good to know options. Always manage to get a last meeting appointment and feel safe knowing that your pet will be cared for well. Read Less

They are useless and dishonest. They did not manage to save my cat when brought to the emergency and several facts were wrong on the post mortem report. It said that due to money constraints we asked them to do a basic autopsy but when I called them they told me that if I wanted the body back they could only do a basic autopsy so they didn't really leave me much of a choice. They mention in the report that this could have been done at our vet's (RVC) because they are specialists in this field but they didn't offer me this choice when I spoke to them. And finally they were not able to identify the cause of death. I have never seen such low skilled vets and staff. They were completely cold and defended the cattery manager who brought my cat to this horrible place after letting him suffer for over 3 hours. They twist your words and don't reply when asked to correct the report. (This was important because I made a complaint against the cattery.) They are very incompetent. Read Less

Medivet have ruined choice in our local area, buying up as many practices as possible and raising prices. Charged me £70 for a consultation and two small tubes of isathal for conjunctivitis, second time charged me £35 just for the meds, £17.50 for something that costs £8 online. Asked about prescription fee and it's £16, 60% higher than vets for pets. When the average partner is earning £350,000 a year and the largest partner over £1,000,000 it's clear their priority is not delivering affordable care. Thanks to their near monopoly now we have virtually no choice to go elsewhere. They said someone would call me to discuss the charging but obviously they've not bothered. Read Less

Recently my dog fell ill, medivet Wimborne gave me an immediate appointment, sadly she was too ill and she had to be put to sleep, the staff showed overwhelming kindness to us and gave us the time and space to say goodbye, and they treated our lovely girl so well so not to distress her in anyway, many many thanks to you and your amazing staff. Read Less

Shame on you Medivet... several months after taking over a local community veterinary practice in Wimborne Dorset , despite reassurances, you are now in a 'period of consultation ' (previous sentence edited for confidentiality at your request) The majority of staff have worked there for many years and are an integral part of the local community... there are many of us already unhappy with your extortionate prices, that have stuck with you as we've been loyal customers for many years, and some of us, all our lives. What a shame, as the new vets seem lovely. However you approach/business model speaks volumes... as will your empty waiting rooms. And for what? Profit! Genuinely saddened. Read Less

I find it rather unbelievable that the recent reviews for this medivet are all so positive?. If you look at the trustpilot reviews for medivet, it’s the total opposite. Differences with google reviews and trust pilot are below. GOOGLE REVIEWS - The company being reviewed can email google to ask them to remove negative reviews. TRUSTPILOT REVIEWS - The company being reviewed cannot ask them to removed any reviews. I put up an honest review about mine and my pet’s experience with this ‘vets’ back in April and medivets had it removed. My experience was very bad and it felt like a total cash grab at any cost, even the cost of my pet’s life, had I been conned into leaving her there. Thankfully I got her out of there and went elsewhere. For an honest review on medivet look on trustpilot or just google vet reviews. Medivet will never see me or anybody I tell my horrific experience of medivet to. Read Less

In February my mums dog was being walked by her neighbour sadly another dog that the same lady was walking attacked my Mums dog , through the fight his leg was broken , he was rushed to Southend medi vet hospital where he had excellent treatment , it was suggested that as the break was so bad he had his leg amputated , but my mum said she didn’t want that ,since then our Laindon medi vet Antonis has worked so hard with him to try and save his leg , we had to go back every d...ay for weeks to have it redressed , the nurses was so lovely with him and us , sadly 3 months on having 8 pins in his leg and many infections it still hasn’t knitted ,mum didn’t want any more operations on him as he had been through so much already , 10 days ago mum took the strength to have his leg amputated , it wasn’t a easy choice but we know it was the right choice , we can not thank Antonis and his nurses enough for the care and love they have shown him and my mum over this very upsetting time , we can’t thank them enough for trying so hard to give my mum her wish , we went back to Antonis this evening to have his stitches out , it’s been a tough few months but now he can run around and pain free , thank you so much everyone that has been involved x See More Read Less

Medivet are brilliant. Not one person has been rude. I go to Richard and he is simply the best. They looked after my Caesar, who was at deaths door with haemolytic anaemia, but he got better and lived for another 5 years. Now I have another 3 dogs with Medivet, I would not go anywhere else. Read Less

My beloved dog was euthanized at Medivet Gravesend recently, the most difficult decision I've made in my life, a blood test was suggested to see if anything could be done for him which I of course wanted, I left the room to stand outside the door and could here him struggling and panting, on returning I found him in a very distressed state with blood marks on his neck where the Vet had had two failed attempts to get the sample and she was preparing to have another stab at him... until I said no more, that is my lasting image of him, and it is very upsetting. I felt pressure to agree to have him put down, no blood test no treatment. She then put a catheter in his leg to euthanize him, it was not explained to me why this was needed, and has never happened with my pets before, yet more stress for him, after he died it would have been nice to be alone with him for a few minutes but this wasn't offered, instead I had to say goodbye sandwiched between the two staff. my dog was the world to me and a regular patient at this vets, almost weekly at the end, and each time I took him in I had to ask what they were treating him for and with when this information should have been freely given, I paid enough for the service after all. I would've liked my boy to have had a more dignified end. Out of interest This same vet a few months ago insisted on a blood test for our cat who'd hurt his leg, she had to do two needles full as she didn't take enough the first time, twice the stress, charged us well over £100 and then told us that the testing machine there wasn't that good or accurate, didn't give us a refund for this rubbish machine though, the pain killers made the cat ill and he got better with rest on his own, not long after by coincidence another of our cats hurt her leg we saw the lead vet this time and sure enough no blood test was needed, no fuss no bother. After I've collected my boys ashes next week I will not be using medivet again. And then they block me so I can't write a review on their site. And abuse me on the phone. P.S Full apology in writing now received. See More Read Less

This is a vet with a difference ! They are open Twenty four hours a day seven days a week . They have an on-site hospital and a collection and delivery van. Most importantly , they are extremely efficient and caring too . Read Less

I was absolutely appalled at their lack of information regarding my dogs ill ness! were more interested in making phone calls to us suggesting he may require Xray treatment and extra cost! something told me something was wrong with the whole situation and I felt as if they were playing on our emotions! After him being in their surgery which was a basic cage and I would never have him in one! we went to get him after three days as I had enough and they still were unable to tel...l me what was wrong! I demanded that they give me his medicins and I would treat him myself! for that time and no signs of any real treatment they billed us for £2,000! We paid it and even the dog wanted to get the hell out of there! I recall looking at this vets face and seeing the guilt all over it! I did not react as I wanted to get him out of there! I got home went on google and treated him myself and he fully recovered! My wife and I are both in the nursing profession and would be struck off if we treated a patient with an medications if we did not know what was wrong with the patient, yet this guy thought it was ok to medicate my dog without the pro[per medication! I left absolutely disgusted and remind all my friends and colleagues to make sure they get the right information, what is the dogs condition? what medication should be given and how/ And check your billing!That was the Medi vet in Church lanein Hendon! See More Read Less

Have to agree with LAURENT, money making seems to be the priority FOR ALL VETS . However at Hendon in particular MISREPRESENATIONS ARE THE ORDER OF THE DAY, NO ONE HAS SPOKEN TO ME FROM THE CLIENT CARE MANAGEMENT. Rude Staff, Client Charter a farce, second opinions non-existent until the animal is at death's door... rush to get you on their PET PLAN AT 14.00 POUNDS PER PET, and they ALWAYS TAKE THEIR STAFF'S SIDE, perhaps because they are @underpaid?? Sometimes it makes you wonder if one is better off without a vet and relies on home remedies , although it may just be that particular practice, as Medivet North Finchley run by CLAIRE, is the complete opposite and caring, polite, and not over priced.. Read Less

Visited West Byfleet branch Saturday 17/02/18 after being told on the phone my 12 year old staff had been fighting arthritis for a while and maybe it's best to consider euthanasia as it is not fair to him and we have to consider his needs not our. Floods off tears all afternoon and evening, giving him strong pain killers from them which were non tested on animals and actually for humans, and singing up for £700xrays to confirm it was past hope before I could agree to euthanas...ia. Spent the evening nursing him thru what I thought was my beautiful boys last weekend. I couldn't face it so went to vets for pets Byfleet for a second opinion.. He was positive and praised his condition and general health, and actually let me feel my dogs knee joint as he moved it proving where the issue is, and said with glucosamine and condroitin twice a day for 6weeks it will improve massively and he will be able walk pain free again even after two weeks I will see a big difference. When I told him I had been told I should consider euthanasia he was shocked!!, and totally disagreed. On my return home u rubbed algesal (like voltarol) on my dogs knees and he was able to stand and lay without crying out. How DARE medivet use euthanasia as a first option and destroy hope and ignore other options available and make owners feel they are being selfish and cruel to not end their pets life. Because they have arthritis!!!!!!... Other options dismissed!!!. Never ever going there again, been with that vets 12 years! Disgusted!!! See More Read Less

Great care from the first call made as an emergency for my pet rat Jax last Sunday to the tissues when the prognosis was not good and I ahd to make the decision to let go They gave him everything that he needed as soon as we came in, oxygen and a warm blanket to keep him comfortable. They are absolutely a gem and I will be back. thank you so much! Read Less

Great vetinary care, helpful friendly staff. You make a difficult experience for pet and owner all the more bearable. I have no qualms about leaving my cat in your care as I know she is well looked after Read Less

My gf went here on emergency with our cat as he was not feeling well. Attendant (refuse to call her vet) told her that cat have high temperature and need some inflammatory shot plus hydratation. All that over 180. Now the high temperature was apparently 38.4 degree. That is just pile of manure as usual cat temperature is between 37-39 degrees. This place is joke and rip off. Also they are changing vets very frequently witch tells you a lot about this place. Update: our kitty is dead now :,( we have been to them couple of times (as we have had no other vet to go to) they told us he is fine but unfortunately he died in my arms 3weeks ago when i was rushing to the emergency with him. They pump us all together off over 300-400 and even have the balls to call for missing 20 payment after all this. BEWARE!!!!! Read Less

I have been with medivet risedale for in excess of 10 years. I cannot rate them high enough for being friendly or caring. Their extremely helpful and they go that extra mile on many occasions. I have 2 cats and 1 dog and sadly I had to say goodbye to her in 2015. To her the vets was her second home and she loved going there. The whole process of saying goodbye was extremely hard but to their credit all the staff were brilliant in what was a very sad day and I know that they care so passionately about all the animals that cross their threshold. I now have another dog who I rescued and was nervous but after a couple of visits she now loves going there too. I consider myself very lucky to have such a wonderful team looking after my babies because that's exactly what they are and I am never worried about leaving them there because I know they will always look after them as if they were their own. So Risedale. Kyumi Nicola Steph Sarah Rachael you are all awesome and do a brilliant job. I know you will always keep up the good work. Thankyou.Read Less

Wonderful caring vet Tahir who takes his time with worried animals who has a dislike to vets previously and builds their confidence up to trust him. Pippa is very caring and interacts with the animals also to make them feel at ease and to build their confidence up. Their recent nomination for an award for best vets is wholly deserved and I hope they win!! Thanks guys you have been amazing again!! Xxx Read Less

Three cats, aging from 16 to 3. One has an impressive pedigree, two are girls, two are grey, two are laid-back, two love Dreamies, one needs regular claw-clipping, one is over 6kg, one has Colitis, one has had a Thyroidectomy, one has been spayed... twice (before we owned her). They all have one thing in common; they get amazing care and attention from MediVet-Ark Aid, Poole. The staff are wonderful, warm, kind, thoughtful, knowledgeable and make one feel that one is the only client that matters. They truly go above and beyond to look after our beloved animals. I would have no hesitation in recommending them to another pet owner. Read Less

Just been told by Coventry branch I can not have another prescription for my dog to send off to on line vet as it is 1/3 the price without them seeing my dog first, and charging me about 50 for a check up, but can buy the medication at the practice at top price without seeing the vet, what a rip off Read Less

Our cat became very unwell on Sunday, and the local out of hours service had no availability til late evening (plus an extortionate fee!). I found Medivet on google and when I called, they were able to register us on the phone and give us an appointment immediately. My husband took our cat and had him checked and treated within an hour (including the short drive over). It didn't cost us any more than our usual practice would charge on a week day, and the vet called back as promised in the evening to check for progress. They even offered to pass on all treatment records to our local vet. Excellent service :) Read Less

Progress 100% Complete understanding Thanks for your feedback! Please take a moment to copy and paste your comments onto one of these popular sites: Google VetHelpDirect When I came into your practice, I was in a stream of tears due to the fact my pet had just passed away on me. Both the receptionists and the vet showed a lot of sympathy and understanding towards me. This is what you need when a beloved pet has just passed away. I would highly recommend this vet to anymore. Also it is great they have an out of hours service too, my usual vet does not have that service. Thanks again for your great service. Angela Gunn (Matildas owner) Read Less

The staff always look after my pets fantastically, the vets continually keep up with the advances in medicine to offer the most current treatment available. Thank you and keep up the great work you do for us pet owners and our babies! Read Less

My dog Molly had treatment in the Carpenders park branch for a lump on her eye, she had it removed all seemed good regarding payment from the insurance then I was asked for 54.74 extra, why I asked when I was covered and had paid my excess of 80, it seemed they went for a very expensive HISTOLOGY test rather than the 62.98, rather than asking me if this was alright they tried to get it of my insurers, and they said they will not cover it, as it was unnecessary. I then had a nasty letter from Medivet saying this can't continue, and payment had to be made !!!!!!!! , I had never received a letter from then about any money, so I rang the branch at Carpenders Park and asked what was going on, the receptionist took the message and said she will look into it, nothing happened, so a week later went it there and asked what was happening, she took a message and said she will get back to me, again nothing, then Anna was on holiday so another message was left, why should I pay extra money for something that was NOT neccary and no one at this branch knew why it was charged, was unhappy and think I will be taking my 2 dogs elsewhere for treatment as I feel the trust has gone which is a shame as I have been going there for 6 years Not happy at all, I know you have to make money but reallyRead Less

What a rip off. Wrong diagnosis given cost 29 re-examination cost 15 on top next day when told needed operation. 50 for drugs that cost 12. 11 to bandage a small section of my dogs leg about 1 mtr used. Total price for a small leg infection 179!!! Discusting Read Less

Disgusted willing to charge a pensioner nearly a thousand pounds for a beloved cat with no alternative advice when all the cat did was sprain his back leg they were willing to do every single test going, hence before their lovely warm foreign holiday with no thought to how my father was going to struggle, not one single bit of advice given accept from receptionist " well I hope he can pay" licience to print money vets, with no sincere help. Read Less

Veterinary Superheroes! Amazing 24hour service with caring staff. There is parking outside for at least 6 cars and there is usually a space free. I took our very sick puppy on a referral from our usual vet. I've spent a lot of time visiting here recently and they are always happy to give me an update. Whatever time I called or visited the staff were always kind, helpful and well-informed and they worked really hard to get to the bottom of what was wrong with our little girl. Fingers crossed all fixed now but I know that if I have any more problems I'll be coming back here for the really amazing service Read Less

We recently got a kitten and opted to take her to medivet in radlett as it is within walking distance. From the moment of making that first phone call we have been made to feel very welcome and pepper loves her vet natasha. Everyone we see wether it is staff or fellow pet owners you are made to feel special and you also great great advice & top quality service. Read Less

AVOID- Where do I start. I really am very disappointed with myself that I had taken my cat to medivet after I had been told that they featured on WATCHDOG TV. I had no choice as it was late at the time and this was my only option. Avoid the Hendon branch, one vet in particular puts on a sad face for you so you feel bad so you pay all the extortionate fees involved in diagnosing the illness with your animal. She told us one price then within seconds of us saying yes the price went up again substantially. They are professional money makers with no care and affection for your pet. Avoid at all cost. Watchdog is on TV for a reason. Read Less

After seeing the program on telly and after my own experience I will never ever take my pet there again!! I have taken my pet there in an emergency on Bank holiday monday when my vet was off duty and the asian girl (vet or nurse I dont know) made all illnesses up just to get money from me. She even wanted to leave my pet at their practise over night!!! I then told her that i knew was was acutally wrong with my pet as it was not the first time it got ill with it and I told her exactly what i wanted it to be treated with!! Horrendous!!! If it was not an emergency I would have taken my pet elsewhere on that day!!! Read Less