We have been using the Passey Place Vets for all our pets since at least 1970 and have always found them to be helpful knowledgeable and caring, only in the last week making space twice to see us at short notice. Read Less

Thank you for looking after are big friendly cat Izra, the staff are caring and on the ball. Izra is sleeping easier and much more happy. Ignore comments that talk badly about this service as they are the same people that debate about tipping waiting staff at restaurants. thx again Read Less

Have changed recently to this Vets as a castration there was far cheaper than my current Vets and was more local. No issues at all, seem very friendly, helpful and unlike a prior review I have not been kept waiting. I agree it's fairly basic there but what do you need. Would certainly recommend. In contrast my last Vet (Oval Pets) whilst really nice always wanted to know from the outset if he was insured. A sprained ankle there cost me or indeed my Insurance near £700 after excessive x-rays and blood tests. Then on my last visit where I had more or less pre diagnosed the problem but I wanted that reassurance they wanted to again run blood tests, do a biopsy and sedate him ramping up the cost for something as thought cleared up on it's own. Read Less

I have been with the vet for 3 years after moving to the area. Compared to other vets it is just a basic vet. Every time I have been in the vets my appointment is never on time, including today when I waited over 40 minuets and ended up walking out. I was on time and another customer said she was early for her appointment but ended up getting seen before me which I couldn't work out. When I asked the girl at recipition she didn't apologise and just said the vet is running late today, which is untrue because someone who's appointment was after me got seen before me. The vets is very dull and unhygienic, you itch just sitting in the waiting room, it smells of wet dog most of the time and isn't friendly. I refuse to be a customer at this vets, as the service is not great. Good luck to anyone who is thinking of joining this vets. Read Less

I have many different pets (Dogs, tropical fish, rats and snakes) and every time we've been to this vet it's been amazing. My greyhound had a trapped nerve in his spine; they eased his pain and helped his recovery very quickly and made sure he stayed healthy with followups. more recently, one of the rats have had 2 abscesses that they quickly fixed and another went in for a tumour removal today. I booked the appointment yesterday, she was seen for a consult today and I took her home tumour free today. the original price for this was 95 for the full treatment including consultation fee which they lowered to 88.50 as the surgery was easier than expected. They really knew their stuff which is great for those who are more inexperienced and knew how to keep their cages to limit another visit, AKA not using sawdust as it can be abrasive and hard on their lungs. They even said that if they felt the rat could not undergo surgery at any point, like if they felt the rat doesn't respond well to the anaesthetic; they would not do the operation (rats can live with tumours for up to 6 months with one, though it is very restricting for them). I could not believe I got her home the same day that I had the appointment and they've sorted follow ups for me to make sure things are ok after. This place is a small independent vet and really do care for your pets wellbeing. the staff I've encountered are friendly and do a good job. I couldn't be happier! Read Less

This is the first time i had used this practice. I found them very caring and professional and they listened to my concerns about my pet and took them on board. They took very good care of my pet and gave good advice regarding after care. I would definately recommend to anyone and use this veterinary practice in the future. Their prices are extremely reasonable,dare i say cheap but there is no compromise on the quality of care or seeing to your pets needs.Read Less

I have been using this vet practice for about ten years, for a variety of animals. I have bred and kept several different species and have also helped my mum, who has been a dog and cat breeder for many years. This all means that I have dealt with quite a few veterinary practices over the years, and I am happy to stay with Passey Place. Currently we have dogs, cats and rabbits under their care. The continuity of care is great as there are two full-time vets, and some part-timers who fill in when one of them is unavailable. One of the full-time vets has been on long-term leave until recently. The veterinary nurses have mostly been there a long time and know their stuff. I like the way they remember so many details of my animals and clearly take a great interest in their work, and genuinely care for the animals. The staff turnover amongst the nurses is low compared to most vets, which has to be positive. One of the nurses has a special interest in rabbits. The charges are reasonable compared to other practices - most of us find vet charges a shock, but when you look around, the training and the equipment do cost - try comparing it to the charges at a private hospital! When this practice saved my dog's life after a horrible accident, I was surprised at how low the charges were even though it was an emergency, as it came out as the same price friends have paid for routine operations. One thing which particularly impressed me was that the vet suggested that I buy some particularly pricey medication online and just pay them for the prescription, as there were internet suppliers which could undercut the price they were supplied at. Their charge for a private prescription is only 5 at present, which is very reasonable compared to some other surgeries. Like many of us nowadays, I always check things out on the internet as well as consulting my vet. I have been impressed at the fact that, even when I have asked Ms Sinclair (one of the partners) about something obscure, she has always had an up-to-the-minute answer. She is down-to-earth, and doesn't try to promote expensive treatments. In fact, she has sometimes advised me against various costly treatments on the grounds that she thought it would be stressful for the animal. I really respect her - and I'm not easily pleased where vets are concerned. She won't necessarily tell you what you want to hear, but she will give you an extremely well-informed, honest opinion, and if you are someone who wants to know details, she is happy to discuss in depth. This is not an all bells-and-whistles surgery. They do not have all the latest gadgets and will refer you to a veterinary hospital if your pet needs scans or procedures that they do not provide. However, they have all the essential equipment, do their own X-rays, and do on-site blood analysis, which not all surgeries offer (my GP doesn't!). As you can tell, I am a happy customer here; Iong experience of this surgery has left me confident that my animals will be well cared for. Read Less

Terrible place, looks like a football locker room! Cost us about 40 for an ill puppy. Gave us some electrolyte water and told us we had to come back in a week and would have to pay again. Got a second opinion and all we had to do was worm her for about 3 RIP OFF! DO NOT GO HERE! What kind of vet cant diagnose worms? I was told that the symptoms were obvious. Read Less

The trouble I have with this vet practice is that you never see the same vet twice. There only appears to be one vet there all the time (I don't really like her - she gave us bad advice and our cat was ill for months until we took him somewhere else for a second opinion - they fixed him straight away). The rest of them are locums that come and go so there is no continuity of care. Read Less