Revised review as I was asked to remove some things about. I cannot edit or delete the last one. GO ELSEWHERE PLEASE. SAVE YOUR PET FROM NEGLIGENCE! Please read and take in other negative reviews seriously and save your pet the trauma. Sure they are good at minor procedures that's why they have the good rating but DON'T TRUST THEM FOR THE BIG THINGS PLEASE go somewhere else please! I've had a serious issue with this vet and NEED YOU to LISTEN to other bad reviews and save your pet the pain of negligence. I'm so fed up and exhausted from this entire ordeal but it's time for me to warn others. I have tried to resolve the issue with RCVS and VCMS for almost a year but negligence, no matter how bad the condition your pet is left in, is not something they will deal with, that has to be done with lawyers. My epileptic cat but went for dental treatment and left there disabled for weeks and is now permanently deaf. KNOWING THAT HE DOES HAVE SEIZURES AS I 100% MENTIONED IT. I said he has one every 3 months. Lukas claims he didn't know. His excuse for not treating the seizures was that I did not make a big enough deal about it. am i a vet. dr?! This tells me that either the practice has covered up the fact that he knew and deleted this from their records or that lukas really did not note down in the first place that my cat has seizures and therefore forgot. Either way this was negligence. I went to Celia Hammond and told them the EXACT same thing I said he has one every 3 months and they URGED me to put him on medication immediately. They also said he still had an infection in his gums from the surgery which we had to treat with more antibiotics. Because of this neglect i believe my cat was worse off in the surgery that left him suffering with vestibular disease - paralysed (which he eventually recovered from) and impaired vision and deaf. I picked my cat up and he was just complete jelly. He could not see, smell or hear. He couldn't even stand. I can't imagine how terrifying that was for him. 3 staff were there to give him back to us that evening but not Lukas. The staff said it was normal and that anaesthetic was just wearing off. Idk if they really believed this or if they lied to me. Lukas left immediately after the surgery and at the next appointment which was several days later, he asked 'if my cat has seizures. We have gotten absolutely no explanation after a year of going through proper channels of why he asked that very specific question if, as he claims, he really had no knowledge of seizures. (even after being able to ask me to revise this review) The scary part is that he shows no remorse. Other staff at this practice showed so much more affection to my cat than he did. No offer a personal apology or explanation. This entire thing has been traumatic. My cat has not been acting like a cat since. He has no interest in playing or exploring. He only eats and sleeps. He's still wonky and loses balance and control of his legs sometimes so falls. He has fallen really badly so many times. His vision is still bad and he can't even follow a string with his eyes. Celia hammond told us even cats with no teeth should be able to eat normal food but he can only eat pate and doesn't enjoy food anymore. He used to love food. He used to love playing and watching the birds and jumping up on things. It's been so horrendous. He doesn't even sunbathe anymore when before he would sit in even a slither of sun. He doesn't react to catnip. He's just not there anymore. I have received an apology from the practice as a whole but it's really not enough because they didn't do this to him. Also it doesn't feel genuine. It needs to be from the person who did this to my poor cat. They offered a resolution with vcms but it wasn't enough I need to warn others PLEASE DON'T PUT YOUR CAT THROUGH THIS PAIN I BEG YOU. I really wish i could believe that you genuinely care for the animals you treat and that you are remorseful but i've been given no reason to believe this. I hope that you pay serious attention to what people say and take all precautions in the future. this practice has also asked me to remove my true opinion of the person who treated prince so i feel a lot more unhappier than this review says. Read Less

DISGUSTING. GO ELSEWHERE PLEASE. SAVE YOUR PET FROM NEGLIGENCE! Please read and take in other negative reviews seriously and save your pet the trauma. Sure they are good at minor procedures that's why they have the good rating but DON'T TRUST THEM FOR THE BIG THINGS PLEASE go somewhere else please! I've had a serious issue with this vet and NEED YOU to LISTEN to other bad reviews and save your pet the pain of negligence. I'm so fed up and exhausted from this entire ordeal but it's time for me to warn others. I have tried to resolve the issue with RCVS and VCMS for almost a year but negligence, no matter how bad the condition your pet is left in, is not something they will deal with, that has to be done with lawyers. My epileptic cat but went for dental treatment and left there disabled for weeks and is now permanently deaf. KNOWING THAT HE DOES HAVE SEIZURES AS I 100% MENTIONED IT. I said he has one every 3 months. He claims he didn't know. His excuse for not treating the seizures was that I did not make a big enough deal about it. am i a vet. dr?! This tells me that either the practice has covered up the fact that he knew and deleted this from their records or that lukas really did not note down in the first place that my cat has seizures. Either way this place is negligent and dodgy. I went to Celia Hammond and told them the EXACT same thing I said he has one every 3 months and they URGED me to put him on medication immediately. They also said he still had an infection in his gums from the surgery which we had to treat with more antibiotics. Because of this neglect i believe my cat was worse off in the surgery that left him suffering with vestibular disease - paralysed (which he eventually recovered from) and impaired vision and deaf. I picked my cat up and he was just complete jelly. He could not see, smell or hear. He couldn't even stand. I can't imagine how terrifying that was for him. 3 staff were there to give him back to us that evening but not Lukas. The staff said it was normal and that anaesthetic was just wearing off. Idk if they really believed this or they lied to me. Lukas left immediately after the surgery and at the next appointment which was several days later, he asked 'if my cat has seizures. We have gotten absolutely no explanation after a year of going through proper channels of why he asked that very specific question if, as he claims, he really had no knowledge of seizures. it's goddamn evil. The scary part is that he shows no remorse. Other staff at this practice showed so much more affection to my cat than he did. He won't even offer a personal apology or explanation. He really needs to be fired. This entire thing has been traumatic. My cat has not been acting like a cat since. He has no interest in playing or exploring. He only eats and sleeps. He's still wonky and loses balance and control of his legs sometimes so falls. He has fallen really badly so many times. His vision is still bad and he can't even follow a string with his eyes. Celia hammond told us even cats with no teeth should be able to eat normal food but he can only eat pate and doesn't enjoy food anymore. He used to love food. He used to love playing and watching the birds and jumping up on things. It's been so horrendous. He doesn't even sunbathe anymore before he would sit in even a slither of sun. He doesn't react to catnip. He's just not there anymore, I have received an apology from the practice as a whole but it's really not enough because they didn't do this to him. Also it doesn't feel genuine. It needs to be from the person who did this to my poor cat. They offered a resolution with vcms but it wasn't enough I need to warn others PLEASE DON'T PUT YOUR CAT THROUGH THIS PAIN I BEG YOU. Please do not let your pets see lukas. I really wish i could believe that you genuinely care for the animals you treat and that you are remorseful but i've been given no reason to believe this. I hope that you pay serious attention to what people say and take all precautions in the future. Or just find a new profession. Read Less

Excellent experience with Poplar Vets over the past two years and many doctors my dog Big Boy and I have seen for regular annual appointments and quite a few sick or emergency visits. All of the staff from making appointments, to checking in, and the vets have been great with my dog. I have also always been able to get in, even on Saturdays or for a same day sick an emergency visit for an appointment. Very happy with our choice of Poplar Vets and have stayed with them through several moves around London. Read Less

Without a doubt this is the best vet service I have ever come across - and I've grown up with cats since I was born. The staff now know me and we have a great rapport, so I know Sushi will be able to access the best care I can give her for the rest of her life. I will definitely shout about Poplar Vets from the highest rooftop I can find! Read Less

When I first stepped into Poplar Vets with my then very little and young kitten Sushi, I wasn't expecting the first-class service I was given. In fact, I had no idea how amazing this practice is. Not only are the staff bright, friendly, cheerful and sparkling with knowledge, the premises are also very light and airy, as well as being kept clean and comfortable. To me this seemed more like a 5-star pet hotel than a veterinary clinic! The wonderful veterinarians and the rest of the team here have helped my Sushi and she is now a very healthy and lovely young cat! Read Less

Wonderful friendly staff who genuinely care about your pet and not how much they can get out of you. My cat is registered with them. I was given good advice and felt much better leaving the vets than I did when I walked in with a sick kitten. Definitely recommend these vets! 💛 Read Less

Outstanding vet practice! We’ve been really impressed by Poplar Vets since we discovered them a year ago and our dogs just love going there. All vets are professional, thorough and caring. They clearly are all dedicated and passionate about their work. They take time to explain everything to you carefully and answer any questions you may have. The level of follow up and support is spot on and you really feel that you are in a safe pair of hands with Poplar Vets. Read Less

If you want good quality no-nonsense vet service at reasonable prices served by friendly and processional staff in a cheerful efficient way this is the place to go. Had two Pet Passports and vaccinations done for my kittens. Fast and value for money service. Helpful? Read Less

Never been here before, but I do not regret my decision coming in. Poplar vet staff showed polite and friendly manners. Had my dog's annual health check up and blood testing done for a reasonable price. Definitely coming back next time! Read Less

Do not go here! They do not speak English and have minimal if any knowledge. My puppy ended up dying even after I was consistently telling them her symptoms and that something was wrong. After more than a few telephone calls (that had to be translated by the receptionist) I decided to go in again even though the vet said she can't do anything for me. My puppy was not eating, vomiting, hypoglycaemic and hypothermic. They wrapped her up in a puppy pad and told me to go across town to MediVet. I had to force the vet to give her a shot of glucose so she regains consciousness so the puppy could at least make the journey. On arrival at medivet I was told my dog is basically dead and the people from poplar vet had not stressed the seriousness of the situation and had sent her for some 'general tests'. They were appalled by there incompetence too. I wasn't going to write this review but maybe it will save someone else's puppy. Read Less

Probably the best experience my pug had in vets. Poplar Vets extended their opening hours and that's very convenient for us. Left my pet before going to work and took it back after. They fed it and took it outdoors for walks during the stay. Pricing is reasonable too. In a waiting area they offered me a coffee, can you believe, in vets, first time in my life, that was a top class customer service. Will give 5 stars. Read Less