Had an appointment and was seen even before because the one before me cancelled. Very nice nurse at the reception and friendly doctor who was professionnal for my naughty cat's annual vaccinations visit. Have bought some worming treatment and the whole was very cheap. I haven't tried any of their other services yet but I had a good experience and will come back. Thank you! Read Less

Lorenzo and the team at Companion Care are absolutely brilliant. They take very good care of our dog and are very friendly with him. I think that the consultation fees are very reasonable, and the fact that they have an out of hours service in Romford now has massively cut the cost of emergency care. I recommend them without hesitation. Read Less

I once took a stray cat into this practise to see if it was OK and if it had a chip etc, and told this was a free service by the first receptionist when I initially went in. I was willing to pay to see if the cat was OK, but it seemed that they were happy to have a look for me for nothing, and all this would be fine. When attending the actual appointment a few days later with the cat, I encountered a different receptionist, who looked like she was a junior vetinary nurse, and was briefly snapped at by a bald headed vet (looking at thier website this looks like some Dr Lorenzo guy, but don't know for certain. I never even spoke to him, he just yelled at me and stomped off) with such rudeness and comtempt it confused me because the first receptionist was lovely. Having read other reviews here I can it think it was because they weren't getting paid for this service. And I thought vets were in it because they were compassionate people, but obviously not! Maybe they get commission, but I would hope not! The receptionist was more interested in talking to another young girl there, than actually doing any work. She took the cat off me and said I wasn't allowed to go to the back, she'll take the cat and do all the checks. When I asked to see the vet myself and discuss strays in my area she just smirked and said the vet was very busy (this was on a Tues afternoon and I was the only person there, no one was waiting), but would ask. She went through to the back with the cat. A few mins later this vet guy whirled out of a door behind the reception desk and very rudely announced to not feed any strays and they will go away. He then gave me a look like I was stupid and huffed off through the door like I was taking up his precious time for no reason. I hadn't gotten to actually ask him anything, let alone about feeding etc, he just presumed all that or its what the receptionist had said to him. He didn't introduce himself or anything, just stormed out of the door, yelled at me, and stopped back through. I didn't even get a chance to explain my concerns. I left feeling like this vet practice didn't actually care about the well being of animals and a little disappointed with the treatment I was given. I strongly suggest that all members of staff go on a customer care course; that's if the practise care for such things. I was just looking out for an animal I had found, not asking the world. After all, I thought I'd gone to a vet, you know... People who care about animals... isn't that your job?! Read Less

We have been taking our dog Bengie to Beckton for 10 years. He was always well treated and the prices were very reasonable. There is a great team of Vets and staff to help with all our questions. We now take our new dog Sheba for treatment there and would not take her any where else. Very happy customers. Read Less

used to have buggies and they where looked after and treated with care, when the time to put one to sleep as was ill it was done free of charge. Now owning a Dog ive been taking him here since he was lil pup, all the time hes been there the staff have been very friendly and play with him and give him treats, one time when it was very hot outside one of the lady's brought out a boil of water just for him. prices may be higher then else where , but all costs are explained upfront and your given the choice of how to proceed. Read Less

Worst experience I've ever had with a veterinary clinic. I was advised that euthanasia was the best choice for my rabbit, which I willingly agreed to. I was then asked if I would like to leave her there or take her home with me, I said I would leave her there as it was easier for me at that point. Dr Carta never stated there would be any fee for leaving her there, and I assumed cremation was included with the cost of euthanasia. It was over 100 (my normal vets charged me 37.00 for her sister who died a year earlier). I didn't even have enough money on me at the time, I had to phone a relative. Highly distressing, highly embarrassing, and I've repeatedly asked for a refund for the ''disposal'' fee that I never agreed to or signed for to be told no. Avoid this 'vet' at ALL costs, that have no interest in the wellbeing of your animal, they purely want to squeeze as much money from you as possible by dishonest means. Read Less

Please avoid Pets at Home vets like the plague. They do not care about the animals they only care about the money. My rabbit broke her leg, my dad took her here and they said they would need to operate and would he please deposit 500-600 with them for surgery. My dad loved my rabbit so much he did as he was told. I got a call at work from a male "vet" who said her leg was broken in too many pieces to mend, and he said he had to amputate. I asked him if he did an X-Ray, he said no. I said, so how do you know it's broken in too many places? He said, he can feel it. I asked how long I had to decide, he said, in the next 5 minutes. It is months since this incident and I must say, this vet scarred me for life. They are so uncaring and they expect you to tell them they can cut off your rabbit's leg in the same day? I still get angry thinking about them. I spoke with another helper lady there, and told her I needed more time to decide this, at the same time I asked her if there were overnight fees and she said no, take your time. Finally I discussed with my family and we decided we wanted a second vet opinion and tried to transfer my pet there. They would not let my dad take the bunny away because "It would be cruel, she would be in pain". In the end we had to get the new vet to call them up and get the file before they will let us take our pet away. Would you believe it, because of this they charged us an extra day of "day fee" around 30. Surprise surprise, they charged us "day fees" for keeping a rabbit in a small pet cage in their store, this is notwithstanding the morphine they were pumping into her which was also charged at extortionate prices. They even tried to charge us the higher "day fee" for a cat instead of a rabbit, what a farce! The good news is, my 2nd vet took the X-Ray, it was one clean break, they put a pin in and my rabbit is now back to normal. If I listened to these heartless people, my rabbit would have been the innocent victim of greed and would now have 3 legs instead of 4. Read Less

Ive been taking my two cats to Companion Care Beckton almost 8 years now and I absolutely love this place. Dr. Lorenzo Carta is compassionate, knowledgeable, and excellent with communicating. The staffs, especially the head nurse/manager Nick is also just as wonderful. The place is very clean and friendly environment. Today, I went there even without an appointment, but was greeted with friendly smiles both from Dr. Lorenzo Carta and Nick and all throughout. I appreciate how they understand my needs and go beyond the call to be helpful. My cat Mika has a complex health issue but the meds Dr. Lorenzo Carta has given works and it really helps her tremendously. Take your pet here. You wont be sorry. Read Less

My cat went missing for almost a week and when a neighbor finally found her (in the complete opposite direction to where I had been patrolling day and night) I thought it would best to get her checked over as obviously she had lost weight, was a bit sniffly and I had noticed a slight limp. The 1st time I went I was simply told that she had fleas and was given treatment. Apparently there was nothing wrong with her leg. 45 for probably less than 5 minutes. The limp continued and so we took her back 2 days later and were given some anti inflammatory tablets for her after another 5 minutes, with another fee of 45. The limp got worse and we have now taken her to Goddards Veterinary Group. It just seemed as if 'Companion Care' wanted us in and out of the door as fast as possible with no real concern for my cat. Very disappointed, will not be returning.Read Less