Goddard Veterinary Group Mandeville Hospital
Northolt, Greater London
General Info
Animal enthusiasts searching for veterinary assistance recognize Goddard Veterinary Group Mandeville Hospital as a well-established entity within Greater London. Pet owners from surrounding areas benefit from dependable veterinary services because the clinic operates within Greater London. Depending on individual circumstances, services might encompass routine checkups alongside pet vaccinations while also offering early disease screenings and diagnostic consultations. Through the establishment of a serene and orderly environment, Goddard Veterinary Group Mandeville Hospital reduces stress levels for both pets and their owners. The veterinary team across Northolt manages an extensive range of medical requirements which includes addressing skin and coat concerns along with dental issues and mobility problems. The clinic's expertise extends beyond standard wellness visits and preventive plans to include the management of urgent conditions such as infections and digestive disturbances. The residents of Greater London frequently turn to Goddard Veterinary Group Mandeville Hospital for support when facing challenging diagnoses or caring for elderly pets with chronic ailments. Visitors frequently discuss the clinic’s communication approach because it stands out as both clear and kind while remaining easy to understand. Pet owners experience increased confidence when making choices for their animals through this support system. A significant number of clients maintain their patronage over several years because they appreciate the consistent service and the trust that develops through prolonged interaction. The staff's expertise in both basic and intricate veterinary subjects positions them uniquely to provide long-term care guidance. Goddard Veterinary Group Mandeville Hospital experiences ongoing expansion due to increasing numbers of pet owners relocating to Northolt or seeking nearby veterinary services. Through its involvement in the local pet community the clinic establishes a network that promotes both responsible ownership and attentive animal care. The veterinary establishment in Greater London stands as a dependable option for those desiring consistent routine care and emergency services. The presence of Goddard Veterinary Group Mandeville Hospital provides a valued resource for residents living in Northolt and its Greater London neighboring areas. The demand for clear compassionate consistent veterinary service remains ever-present among new pet owners seeking advice and longtime clients managing special conditions. This particular practice serves as a foundational element for community role fulfillment.
Team
Charlotte Harris
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
SHEA COE
27 Jan 2024
REPORT
⚠️ Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola, an intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected f...
⚠️ Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola, an intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected from my insurance, and Goddard refused to help in any way, so I had to use my savings, and put about £6,000 on my credit cards, in trying to save her.
A few weeks later, their tactless and callously abusive vet who in the same sentence as was telling me my girl wouldn't make it from a uterine infection that had occurred due to her low immune system recovering from surgery, also stated it was, and I quote, "my fault she was dead, for not getting her fixed;" they're a disgustingly cold and money hungry practise, and they all should be deeply ashamed to work for such a company.
They have spent countless hours and resources squeezing me for the debt over the last few years, never once offering any help with the situation.
They have now sent me to collections on the final few hundred, after I asked them to clarify my remaining amounts.
I advise everyone I know and meet with pets not to use their services unless absolutely necessary, as they are only concerned about the money, and i feel treatment is often substandard (see other reviews online to corroborate these observations).
There are many other veterinary practices and emergency vet hospitals out there who will actually value you and your beloved friends, you have been warned.. ⚠️
Sonia
24 May 2023
REPORT
My 10 year old dog Buddy, went in for a routine skin tag removal, which went very well. His post op care required him to have some oral painkillers, which he had received previously without problem. T...
My 10 year old dog Buddy, went in for a routine skin tag removal, which went very well. His post op care required him to have some oral painkillers, which he had received previously without problem. This time it triggered severe gastritis and he got very sick, fast.
Throughout this time Goddard’s staff were on hand to advise me and see Buddy. At his worst, he was admitted for three night- when his outcome was uncertain.
Thankfully he is much better now, getting stronger each day and this is because of the strong clinical team and treatment plan given to him.
The receptionists were brilliant, listening to my dogs symptoms and getting the appointments I needed.
The nurses deserve praise for their hard work and compassion, Zoe and the head nurse (sorry your name escapes me!) and all the others that cared for my pooch day and night, thank you.
Heart felt thank goes to night shift vet, José and day vet Ellie, both were in regular contact, keeping me in the picture at every stage. Not to forget the kind natured Alexandra, these vets are clinically excellent but also showed genuine compassion for my dog. All three were key in the journey that brought Buddy back home. I cannot thank you enough.
Sometimes as pet parents, we get
forget that there is limit as to what can be done. Not every animal can be saved, even with the best care. But the vets at Goddard’s will ensure your pet gets the best possible chance- isn’t that all we really want?
Lisa
12 Aug 2022
REPORT
I can not recommend this vets practice enough. Rory on reception, who has exceptional people and animal skills is outstanding and ensures both pets and owners are made to feel welcome, he is a credit ...
I can not recommend this vets practice enough. Rory on reception, who has exceptional people and animal skills is outstanding and ensures both pets and owners are made to feel welcome, he is a credit to this practice. Also Abbie and Alonzo are in my opinion, the best Vets in the country. I would go as far to say they are magical as they have saved my dogs life on more than one occasion and the passion they have for animals to ensure they get first class treatment is outstanding. I highly recommend this practice and all of the staff who work there.
G Sahota
10 Mar 2021
REPORT
If I could I would put 0 stars. I dont know who in their right mind would give his hospital anything above 2 stars.
They tried to force me to put my cat down, with a cost of an additional £300.00. T...
If I could I would put 0 stars. I dont know who in their right mind would give his hospital anything above 2 stars.
They tried to force me to put my cat down, with a cost of an additional £300.00. They did a scan to confirm my cats liver was damaged and has a tumour. Although this information is correct, my cat is still enjoying the quality of life 5 months later. He returned from the hospital traumatised, scared and in tears. They DO NOT CARE about your pets and are so quick to give up on them.
The doctor who scanned him was completely insensitive, robotic and stand off-ish, he was pushing for my cat to be put down.
Since coming back from the hospital I have seeked other veterinary advice. The other vet provided my cat with steroids to reduce the tumor inflammation.
I have also done my research and changed my cats diet completely, I've also started giving him daily vitamins and milk thistle. He has been doing great and if I didn't know about his medical condition I'd say he is perfectly healthy.
Please do your research and AVOID this hospital!! If I did not fight for my cat he would not be here today! Please be careful.
Svetlana Botnari
15 Nov 2020
REPORT
We had a check up with Abigail Stout as our kitten had diarrea.They took kitten inside and the vet called me over the phone I explained that kitten had diarrea for 4 day we gave to the kitten pro koli...
We had a check up with Abigail Stout as our kitten had diarrea.They took kitten inside and the vet called me over the phone I explained that kitten had diarrea for 4 day we gave to the kitten pro kolin and it had not helped.The vet proposed us to give worm treatment and come back to see how it improves and after if it doesn't help the vet would advice to make blood test. I insisted to make the blood test straight away as we did not wanted our kitten to suffer.The vet warned me that they will shave her neck from one side to take the blood.When the nurse brought the kitten I was not informed that they had not managed to take the blood(We were expecting the blood result on Monday) she was scared,the paw was bleeding,the neck was shaved from both sides and it was visible that vet and nurse pearced her 7-10 times. When I saw kitten I called straight away to the reception.When the receptionist connected me with Vet she informed us that they had not managed to take her blood analysis as she was nervous.We were very disappointed with their service and after this we would not come or recommend to anyone.
Lena Hill
4 Sep 2019
REPORT
Our cat Ike was a patient of Mandeville Hospital for 17 years. Sadly, he passed away 2 months ago. I would like to send my sincere thanks to all members of the hospital and his vet, Mr. Jeremy Steward...
Our cat Ike was a patient of Mandeville Hospital for 17 years. Sadly, he passed away 2 months ago. I would like to send my sincere thanks to all members of the hospital and his vet, Mr. Jeremy Steward who is kind, intentive and always gave me good advice. I felt my Ike was in the best hands from the beginning to his death. He received the best care during his last days at the hospital. I will definitely come back to this place with my new kitten.
Debbie King
9 Jan 2018
REPORT
Fantastic service wonderful vets they really love animals if you love your animal go to goddards
Robert Taylor
6 Jan 2018
REPORT
Poor insurance claim admin lets this vet down. I have no issue with the treatment my dog received but I do take issue with their administration and for this reason will not use them again. We had an e...
Poor insurance claim admin lets this vet down. I have no issue with the treatment my dog received but I do take issue with their administration and for this reason will not use them again. We had an emergency visit on 24th Dec with our French Bulldog and treatment was ok, however when I sent them the insurance paperwork to complete on 2nd Jan I received an automated reply saying it would be dealt with. I called on Saturday 6th to ask for update and was told it had been totally overlooked and not actioned. This in my opinion is unacceptable. Their systems / processes on admin are clearly weak and this should not happen. It is very straightforward. Why should I waste my time chasing? It was never going to get picked up unless I called. I pay up on the day and expect them to do their part with the claim. I am sure this wouldn't have happened if they were waiting for the insurance money. Please take note of this. I have logged this with them as a formal complaint as it cannot be dealt with at weekends.
Luke D'Mellow
18 Oct 2017
REPORT
We took our rescue bulldog in to get registered. We'd only had her 4 days and she'd had a very difficult life. The vets primary concern was what insurance we had. We had all the papers from the previo...
We took our rescue bulldog in to get registered. We'd only had her 4 days and she'd had a very difficult life. The vets primary concern was what insurance we had. We had all the papers from the previous owners and gave this to the vet who clearly did not read through them as she wanted to test her dry eyes which was in her paperwork. Because of this our dog was obviously stressed so the vet said she would take her out the back to test them. Unbeknownst to us they muzzled her and she collapsed and died. It was a horrific experience and could have been avoided had the vet had even a remote knowledge of brachycephalic breeds.
We now use, Daniel Doherty of MyVet 24/7. We haven't once been asked about insurance and he truly cares for the animals.
Jo O'Neil
27 Jun 2017
REPORT
I booked a physiotherapy appointment for my dog which Goddard's, Mandeville Road, Northolt only hold on a Wednesday afternoon. I explained when I made the appointment I could only do 4.30pm to 6.20pm ...
I booked a physiotherapy appointment for my dog which Goddard's, Mandeville Road, Northolt only hold on a Wednesday afternoon. I explained when I made the appointment I could only do 4.30pm to 6.20pm due to work commitments - the physio booked me 4.45pm.
The day before my dogs appointment, a receptionist called me to see if I could come in earlier. I explained I'd already said I could only make 4.30pm at the earliest, so he said it would be left as 5pm - I said, "You mean 4.45pm?" He confirmed that was correct.
Later that day I had a message asking me to contact the reception team. I ended up speaking to the physiotherapist directly as I couldn't get hold of the person who could help me on reception. The physio said she only works consecutively so if I couldn't come in earlier she'd need to cancel me. She offered me another appointment a week later, but what if the same thing happened & they'd need to cancel again as I can't get in any earlier than 4.30pm on a Wednesday?!
I don't think it's good enough to cancel on me for the reasons stated & not be able to offer me an appointment for a whole week. If they did daily physio appointments it wouldn't be as bad. I'd actually changed my work schedule to accommodate the appointment as Wednesdays aren't a good day for me to take time off, but flexibility, it seems, isn't a strength of the physio side of Goddard's, Mandeville Road, Northolt so I'm now left looking for another physio who has more appointments to offer on more than one day a week, even though Goodard's has been my vet for the past five years or so.
Sophie Thompson
10 Apr 2017
REPORT
At 4 this morning our little pug Lola was nearing the end of her life and we rang Mandeville to ask what we should do. When we arrived the ladies there were so lovely and put Lola to sleep soundly. I ...
At 4 this morning our little pug Lola was nearing the end of her life and we rang Mandeville to ask what we should do. When we arrived the ladies there were so lovely and put Lola to sleep soundly. I cannot thank them enough for being kind and so professional throughout. Amazing Vets and would recommended to anyone.
Cinds P
23 Mar 2017
REPORT
Lovely people. Reception are friendly and very helpful . I went in to get pet passport they were quick and wonderful. Bonus....The vet was lovely and easy on the eye !!!
Valerie King
11 Nov 2016
REPORT
I visited the vet today and, as usual, experienced a very high standard of service from both the the vet and the staff at the reception desk. I always feel confident that my cats receive the very best...
I visited the vet today and, as usual, experienced a very high standard of service from both the the vet and the staff at the reception desk. I always feel confident that my cats receive the very best of care. I would always choose to take my cats to this veterinary practice.
Priscila Zanuzzo
4 Nov 2016
REPORT
Very good service. Seems a bit pricey, though.
Smita Shah
17 Oct 2016
REPORT
The best staff and care for your pets. They look after you and your pets and are very thoughtful too.
Vanessa Le
29 Apr 2016
REPORT
The majority of the staff are kind and helpful. Had billing issues but these were resolved by the General Manager Mr Robinson. Goddards Vets in Chalfont St Peter who are part of the group are wonderfu...
The majority of the staff are kind and helpful. Had billing issues but these were resolved by the General Manager Mr Robinson. Goddards Vets in Chalfont St Peter who are part of the group are wonderful.
Letitia
19 Apr 2016
REPORT
Went there with an emergency, my dogs had got ahold of and ate tablets. The staff are genuinely nice people, who care about you and the animals. The vet was very clear and informative as to what the b...
Went there with an emergency, my dogs had got ahold of and ate tablets. The staff are genuinely nice people, who care about you and the animals. The vet was very clear and informative as to what the best options would be. The costs are a bit much but I guess if you want the best care for your pets, this is the place to go. I would recommend this service to everyone.
dawns df
1 Aug 2015
REPORT
Taking money for the time they wastedIs it money making Vet?
I decided to write a revue because its not the first time, that I have been disappointed while visiting this hospital.
First time it was wh...
Taking money for the time they wastedIs it money making Vet?
I decided to write a revue because its not the first time, that I have been disappointed while visiting this hospital.
First time it was when I came in with the enquiry about the price for hip scoring, the answer - 800,
Contacted the vet hospital in Farnham -154! Ok, an hour drive, the dog was not stressed at all, work done, perfect results arrived.
Decided to book an appointment for eye test with Mandeville vets again. On the day, the nurse was wonderful, applied eye drops for the dog, then Ms S.Turner started examining the dog, checked both eyes, then did some checks, couldnt find position how to finish because the dog was stressed, test was not done. Well, its 2 year old Border collie, dear doctor what do you expect, that the dog will sit still when you shine a torch into her eyes? When we were leaving, then Ms Turner told me I have to take money for my time. Paid the money, test not done.
Next day, booked the appointment with other vet hospital, everything went smoothly, got the results.
A.Broshchak
Muhammad Abid Bashir
16 Jun 2015
REPORT
A Google User
18 Nov 2010
REPORT
Book an Appointment
Online booking unavailable
Please call
+44 20 8845 5677
Business Hours
Monday
Mon
00:00AM-24:00PM
Tuesday
Tue
00:00AM-24:00PM
Wednesday
Wed
00:00AM-24:00PM
Thursday
Thu
00:00AM-24:00PM
Friday
Fri
00:00AM-24:00PM
Saturday
Sat
00:00AM-24:00PM
Sunday
Sun
00:00AM-24:00PM
Services
Cardiology
Dental
Endoscopy
Laboratory
Ophthalmology
Surgery
Ultrasound
Vaccinations
Popular Hours
6a
12p
6p
12a
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Goddard Veterinary Group Mandeville Hospital
Northolt, Greater London
General Info
Animal enthusiasts searching for veterinary assistance recognize Goddard Veterinary Group Mandeville Hospital as a well-established entity within Greater London. Pet owners from surrounding areas benefit from dependable veterinary services because the clinic operates within Greater London. Depending on individual circumstances, services might encompass routine checkups alongside pet vaccinations while also offering early disease screenings and diagnostic consultations. Through the establishment of a serene and orderly environment, Goddard Veterinary Group Mandeville Hospital reduces stress levels for both pets and their owners. The veterinary team across Northolt manages an extensive range of medical requirements which includes addressing skin and coat concerns along with dental issues and mobility problems. The clinic's expertise extends beyond standard wellness visits and preventive plans to include the management of urgent conditions such as infections and digestive disturbances. The residents of Greater London frequently turn to Goddard Veterinary Group Mandeville Hospital for support when facing challenging diagnoses or caring for elderly pets with chronic ailments. Visitors frequently discuss the clinic’s communication approach because it stands out as both clear and kind while remaining easy to understand. Pet owners experience increased confidence when making choices for their animals through this support system. A significant number of clients maintain their patronage over several years because they appreciate the consistent service and the trust that develops through prolonged interaction. The staff's expertise in both basic and intricate veterinary subjects positions them uniquely to provide long-term care guidance. Goddard Veterinary Group Mandeville Hospital experiences ongoing expansion due to increasing numbers of pet owners relocating to Northolt or seeking nearby veterinary services. Through its involvement in the local pet community the clinic establishes a network that promotes both responsible ownership and attentive animal care. The veterinary establishment in Greater London stands as a dependable option for those desiring consistent routine care and emergency services. The presence of Goddard Veterinary Group Mandeville Hospital provides a valued resource for residents living in Northolt and its Greater London neighboring areas. The demand for clear compassionate consistent veterinary service remains ever-present among new pet owners seeking advice and longtime clients managing special conditions. This particular practice serves as a foundational element for community role fulfillment.
Business Hours
Monday
00:00AM-24:00PM
Tuesday
00:00AM-24:00PM
Wednesday
00:00AM-24:00PM
Thursday
00:00AM-24:00PM
Friday
00:00AM-24:00PM
Saturday
00:00AM-24:00PM
Sunday
00:00AM-24:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Cardiology
Dental
Endoscopy
Laboratory
Ophthalmology
Surgery
Ultrasound
Vaccinations
Team
Charlotte Harris
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
SHEA COE
27 Jan 2024
⚠️ Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola, an intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected f...
⚠️ Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola, an intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected from my insurance, and Goddard refused to help in any way, so I had to use my savings, and put about £6,000 on my credit cards, in trying to save her.
A few weeks later, their tactless and callously abusive vet who in the same sentence as was telling me my girl wouldn't make it from a uterine infection that had occurred due to her low immune system recovering from surgery, also stated it was, and I quote, "my fault she was dead, for not getting her fixed;" they're a disgustingly cold and money hungry practise, and they all should be deeply ashamed to work for such a company.
They have spent countless hours and resources squeezing me for the debt over the last few years, never once offering any help with the situation.
They have now sent me to collections on the final few hundred, after I asked them to clarify my remaining amounts.
I advise everyone I know and meet with pets not to use their services unless absolutely necessary, as they are only concerned about the money, and i feel treatment is often substandard (see other reviews online to corroborate these observations).
There are many other veterinary practices and emergency vet hospitals out there who will actually value you and your beloved friends, you have been warned.. ⚠️
Sonia
24 May 2023
My 10 year old dog Buddy, went in for a routine skin tag removal, which went very well. His post op care required him to have some oral painkillers, which he had received previously without problem. T...
My 10 year old dog Buddy, went in for a routine skin tag removal, which went very well. His post op care required him to have some oral painkillers, which he had received previously without problem. This time it triggered severe gastritis and he got very sick, fast.
Throughout this time Goddard’s staff were on hand to advise me and see Buddy. At his worst, he was admitted for three night- when his outcome was uncertain.
Thankfully he is much better now, getting stronger each day and this is because of the strong clinical team and treatment plan given to him.
The receptionists were brilliant, listening to my dogs symptoms and getting the appointments I needed.
The nurses deserve praise for their hard work and compassion, Zoe and the head nurse (sorry your name escapes me!) and all the others that cared for my pooch day and night, thank you.
Heart felt thank goes to night shift vet, José and day vet Ellie, both were in regular contact, keeping me in the picture at every stage. Not to forget the kind natured Alexandra, these vets are clinically excellent but also showed genuine compassion for my dog. All three were key in the journey that brought Buddy back home. I cannot thank you enough.
Sometimes as pet parents, we get
forget that there is limit as to what can be done. Not every animal can be saved, even with the best care. But the vets at Goddard’s will ensure your pet gets the best possible chance- isn’t that all we really want?
Lisa
12 Aug 2022
I can not recommend this vets practice enough. Rory on reception, who has exceptional people and animal skills is outstanding and ensures both pets and owners are made to feel welcome, he is a credit ...
I can not recommend this vets practice enough. Rory on reception, who has exceptional people and animal skills is outstanding and ensures both pets and owners are made to feel welcome, he is a credit to this practice. Also Abbie and Alonzo are in my opinion, the best Vets in the country. I would go as far to say they are magical as they have saved my dogs life on more than one occasion and the passion they have for animals to ensure they get first class treatment is outstanding. I highly recommend this practice and all of the staff who work there.
G Sahota
10 Mar 2021
If I could I would put 0 stars. I dont know who in their right mind would give his hospital anything above 2 stars.
They tried to force me to put my cat down, with a cost of an additional £300.00. T...
If I could I would put 0 stars. I dont know who in their right mind would give his hospital anything above 2 stars.
They tried to force me to put my cat down, with a cost of an additional £300.00. They did a scan to confirm my cats liver was damaged and has a tumour. Although this information is correct, my cat is still enjoying the quality of life 5 months later. He returned from the hospital traumatised, scared and in tears. They DO NOT CARE about your pets and are so quick to give up on them.
The doctor who scanned him was completely insensitive, robotic and stand off-ish, he was pushing for my cat to be put down.
Since coming back from the hospital I have seeked other veterinary advice. The other vet provided my cat with steroids to reduce the tumor inflammation.
I have also done my research and changed my cats diet completely, I've also started giving him daily vitamins and milk thistle. He has been doing great and if I didn't know about his medical condition I'd say he is perfectly healthy.
Please do your research and AVOID this hospital!! If I did not fight for my cat he would not be here today! Please be careful.
Svetlana Botnari
15 Nov 2020
We had a check up with Abigail Stout as our kitten had diarrea.They took kitten inside and the vet called me over the phone I explained that kitten had diarrea for 4 day we gave to the kitten pro koli...
We had a check up with Abigail Stout as our kitten had diarrea.They took kitten inside and the vet called me over the phone I explained that kitten had diarrea for 4 day we gave to the kitten pro kolin and it had not helped.The vet proposed us to give worm treatment and come back to see how it improves and after if it doesn't help the vet would advice to make blood test. I insisted to make the blood test straight away as we did not wanted our kitten to suffer.The vet warned me that they will shave her neck from one side to take the blood.When the nurse brought the kitten I was not informed that they had not managed to take the blood(We were expecting the blood result on Monday) she was scared,the paw was bleeding,the neck was shaved from both sides and it was visible that vet and nurse pearced her 7-10 times. When I saw kitten I called straight away to the reception.When the receptionist connected me with Vet she informed us that they had not managed to take her blood analysis as she was nervous.We were very disappointed with their service and after this we would not come or recommend to anyone.
Lena Hill
4 Sep 2019
Our cat Ike was a patient of Mandeville Hospital for 17 years. Sadly, he passed away 2 months ago. I would like to send my sincere thanks to all members of the hospital and his vet, Mr. Jeremy Steward...
Our cat Ike was a patient of Mandeville Hospital for 17 years. Sadly, he passed away 2 months ago. I would like to send my sincere thanks to all members of the hospital and his vet, Mr. Jeremy Steward who is kind, intentive and always gave me good advice. I felt my Ike was in the best hands from the beginning to his death. He received the best care during his last days at the hospital. I will definitely come back to this place with my new kitten.
Debbie King
9 Jan 2018
Fantastic service wonderful vets they really love animals if you love your animal go to goddards
Robert Taylor
6 Jan 2018
Poor insurance claim admin lets this vet down. I have no issue with the treatment my dog received but I do take issue with their administration and for this reason will not use them again. We had an e...
Poor insurance claim admin lets this vet down. I have no issue with the treatment my dog received but I do take issue with their administration and for this reason will not use them again. We had an emergency visit on 24th Dec with our French Bulldog and treatment was ok, however when I sent them the insurance paperwork to complete on 2nd Jan I received an automated reply saying it would be dealt with. I called on Saturday 6th to ask for update and was told it had been totally overlooked and not actioned. This in my opinion is unacceptable. Their systems / processes on admin are clearly weak and this should not happen. It is very straightforward. Why should I waste my time chasing? It was never going to get picked up unless I called. I pay up on the day and expect them to do their part with the claim. I am sure this wouldn't have happened if they were waiting for the insurance money. Please take note of this. I have logged this with them as a formal complaint as it cannot be dealt with at weekends.
Luke D'Mellow
18 Oct 2017
We took our rescue bulldog in to get registered. We'd only had her 4 days and she'd had a very difficult life. The vets primary concern was what insurance we had. We had all the papers from the previo...
We took our rescue bulldog in to get registered. We'd only had her 4 days and she'd had a very difficult life. The vets primary concern was what insurance we had. We had all the papers from the previous owners and gave this to the vet who clearly did not read through them as she wanted to test her dry eyes which was in her paperwork. Because of this our dog was obviously stressed so the vet said she would take her out the back to test them. Unbeknownst to us they muzzled her and she collapsed and died. It was a horrific experience and could have been avoided had the vet had even a remote knowledge of brachycephalic breeds.
We now use, Daniel Doherty of MyVet 24/7. We haven't once been asked about insurance and he truly cares for the animals.
Jo O'Neil
27 Jun 2017
I booked a physiotherapy appointment for my dog which Goddard's, Mandeville Road, Northolt only hold on a Wednesday afternoon. I explained when I made the appointment I could only do 4.30pm to 6.20pm ...
I booked a physiotherapy appointment for my dog which Goddard's, Mandeville Road, Northolt only hold on a Wednesday afternoon. I explained when I made the appointment I could only do 4.30pm to 6.20pm due to work commitments - the physio booked me 4.45pm.
The day before my dogs appointment, a receptionist called me to see if I could come in earlier. I explained I'd already said I could only make 4.30pm at the earliest, so he said it would be left as 5pm - I said, "You mean 4.45pm?" He confirmed that was correct.
Later that day I had a message asking me to contact the reception team. I ended up speaking to the physiotherapist directly as I couldn't get hold of the person who could help me on reception. The physio said she only works consecutively so if I couldn't come in earlier she'd need to cancel me. She offered me another appointment a week later, but what if the same thing happened & they'd need to cancel again as I can't get in any earlier than 4.30pm on a Wednesday?!
I don't think it's good enough to cancel on me for the reasons stated & not be able to offer me an appointment for a whole week. If they did daily physio appointments it wouldn't be as bad. I'd actually changed my work schedule to accommodate the appointment as Wednesdays aren't a good day for me to take time off, but flexibility, it seems, isn't a strength of the physio side of Goddard's, Mandeville Road, Northolt so I'm now left looking for another physio who has more appointments to offer on more than one day a week, even though Goodard's has been my vet for the past five years or so.
Sophie Thompson
10 Apr 2017
At 4 this morning our little pug Lola was nearing the end of her life and we rang Mandeville to ask what we should do. When we arrived the ladies there were so lovely and put Lola to sleep soundly. I ...
At 4 this morning our little pug Lola was nearing the end of her life and we rang Mandeville to ask what we should do. When we arrived the ladies there were so lovely and put Lola to sleep soundly. I cannot thank them enough for being kind and so professional throughout. Amazing Vets and would recommended to anyone.
Cinds P
23 Mar 2017
Lovely people. Reception are friendly and very helpful . I went in to get pet passport they were quick and wonderful. Bonus....The vet was lovely and easy on the eye !!!
Valerie King
11 Nov 2016
I visited the vet today and, as usual, experienced a very high standard of service from both the the vet and the staff at the reception desk. I always feel confident that my cats receive the very best...
I visited the vet today and, as usual, experienced a very high standard of service from both the the vet and the staff at the reception desk. I always feel confident that my cats receive the very best of care. I would always choose to take my cats to this veterinary practice.
Priscila Zanuzzo
4 Nov 2016
Very good service. Seems a bit pricey, though.
Smita Shah
17 Oct 2016
The best staff and care for your pets. They look after you and your pets and are very thoughtful too.
Vanessa Le
29 Apr 2016
The majority of the staff are kind and helpful. Had billing issues but these were resolved by the General Manager Mr Robinson. Goddards Vets in Chalfont St Peter who are part of the group are wonderfu...
The majority of the staff are kind and helpful. Had billing issues but these were resolved by the General Manager Mr Robinson. Goddards Vets in Chalfont St Peter who are part of the group are wonderful.
Letitia
19 Apr 2016
Went there with an emergency, my dogs had got ahold of and ate tablets. The staff are genuinely nice people, who care about you and the animals. The vet was very clear and informative as to what the b...
Went there with an emergency, my dogs had got ahold of and ate tablets. The staff are genuinely nice people, who care about you and the animals. The vet was very clear and informative as to what the best options would be. The costs are a bit much but I guess if you want the best care for your pets, this is the place to go. I would recommend this service to everyone.
dawns df
1 Aug 2015
Taking money for the time they wastedIs it money making Vet?
I decided to write a revue because its not the first time, that I have been disappointed while visiting this hospital.
First time it was wh...
Taking money for the time they wastedIs it money making Vet?
I decided to write a revue because its not the first time, that I have been disappointed while visiting this hospital.
First time it was when I came in with the enquiry about the price for hip scoring, the answer - 800,
Contacted the vet hospital in Farnham -154! Ok, an hour drive, the dog was not stressed at all, work done, perfect results arrived.
Decided to book an appointment for eye test with Mandeville vets again. On the day, the nurse was wonderful, applied eye drops for the dog, then Ms S.Turner started examining the dog, checked both eyes, then did some checks, couldnt find position how to finish because the dog was stressed, test was not done. Well, its 2 year old Border collie, dear doctor what do you expect, that the dog will sit still when you shine a torch into her eyes? When we were leaving, then Ms Turner told me I have to take money for my time. Paid the money, test not done.
Next day, booked the appointment with other vet hospital, everything went smoothly, got the results.
A.Broshchak
Muhammad Abid Bashir
16 Jun 2015
A Google User
18 Nov 2010
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