The customer service at this veterinary clinic is absolutely shocking for what I'd expect to be a professional business. I unfortunately had a very young kitten pass away 2 days after taking it to thi... Read More
The customer service at this veterinary clinic is absolutely shocking for what I'd expect to be a professional business. I unfortunately had a very young kitten pass away 2 days after taking it to this vet after being worried about the fact that she was not gaining any weight and wasn't nursing well. They told me there was nothing wrong with her, despite having a very low weight for the kitten's age. I understand that vets can't detect everything, and I don't blame them for the kitten's death.
What's really shocking is how they treated her death. When we found the kitten limp and not breathing, we rushed her up to this vet only to have our fears confirmed. We were told we had the option of having her cremated, which we went for and paid a small fee for. We were told by the receptionist we would get the ashes back. We were later contacted on the phone by one of the managers telling us he would get back to us with the individual cremation prices. We were a bit confused by this, but waited for him to get back to us, which he never did.
We were told she was going to be cremated on Wednesday, but heard nothing back 2 days since then. We contacted the vets only to be told we were never charged for receiving the ashes, despite what the receptionist told us, and that we agreed to a communal cremation, which we were never told until today.
I find this to be absolutely disgusting and clearly openly lying to us when I have voicemail evidence and a bank statement that prove otherwise. If this had been a pet we had for years I would seriously be considering attempting to sue this disgrace of a veterinary clinic.
I can't comment on their other services, and despite it being very local, I definitely won't ever be using this veterinary practice again. I've frequented a number of different clinics before in my life, and I've never been disappointed until my experience with this clinic. It's completely shocking and just plain heartbreaking.
I would suggest to anyone that has a pet unfortunately pass away, to take the body home and bury it, or find some other place to cremate the body, as this clinic cannot be trusted. Read Less