Lawton And Stoakes Veterinary Surgery
Romford, Greater London
General Info
Lawton And Stoakes Veterinary Surgery is located in Romford and is known for its thorough, compassionate care. Pet owners appreciate how the clinic’s staff treats, informs, and guides them through each step. From early wellness visits to chronic illness management, the staff infuses empathy and precision into everything they do. Services commonly offered include Surgery and Endoscopy. Customers frequently note the serene environment, attentive personnel, and a collaborative approach that fosters trust in their feedbacks. This deep integration into the local veterinary community makes the practice an essential component of the region’s network. The veterinary team helps pet owners understand the treatment decisions. They also assist pet owners in understanding treatment options. The veterinary team also assists pet owners with treatment decisions by helping them understand the options and implement them at home. The veterinary team supports pet owners in navigating treatment choices with clarity and confidence. The veterinary team focuses on supporting pet owners as they navigate treatment decisions for their beloved companions. The veterinary team supports pet owners in navigating treatment decisions with clarity and reassurance. The veterinary team aids pet owners in understanding treatment options and making informed choices. The veterinary team helps pet owners make informed decisions about their pets’ care. The veterinary team also helps pet owners to make informed treatment decisions by providing necessary information and support. The team also helps pet owners understand the treatment options. The veterinary team helps pet owners feel confident and comfortable with their choice by assisting them to navigate the treatment decisions. The team also helps pet owners make informed choices by understanding the treatment options available. The veterinary team supports pet owners with the decisions they have to make by ensuring that everything is done right. The veterinary team also helps pet owners approach difficult treatment decisions with confidence and clarity. The veterinary team aids pet owners in understanding the treatment processes.
Services
Behavioral Counseling
Boarding
Diagnostics
Endoscopy
In-House Pharmacy
Laboratory
Livestock/Farm Animal Care
Orthopedic Surgery
Pocket Pet Care
Prescription Medications
Radiology (X-rays)
Reptile Care
Surgery
Telehealth
Reviews
Sasha mcsean
24 May 2024
REPORT
In 35 years of rescuing animals, fostering and owning pets I’ve never had an issue with a vet until experiencing Lawton and stoakes. Mr Lawton was rude from the get go. No hello reciprocated, just ord...
In 35 years of rescuing animals, fostering and owning pets I’ve never had an issue with a vet until experiencing Lawton and stoakes. Mr Lawton was rude from the get go. No hello reciprocated, just ordered 4 times to sit down. I explained I have physical and cognitive health issues and apologetically asked for patience. I was agreeable regarding his advice on bathing and drying my tortoise but when ordered to bathe not shower I explained I was doing this (for 16 years as advised) until I was recently made homeless so I’m temporarily showering them due to access issues (I dislocate my limbs and the space to use the shower is restrictive to the extreme.) I was not permitted to explain this/answer his question as I was Interrupted immediately with “if you don’t want my advice go elsewhere” we were promptly thrown out despite us being polite the whole time. No swearing shouting, I was agreeable yet wanting to accurately answer and explain. We were told we were barred from the practice. I had taken my tortoise there to see if it has a fungal infection. He did not once look at either tortoise who were under bedding in a box. It was a distressing experience that we had travel a fair way to have. Appallingly rude, bullying and obnoxious. Avoid if you have physical or cognitive issues or have anxiety or communication needs. Avoid if you want your pet seen and cared for. Worst 3 mins of my week.
Karl
16 Aug 2023
REPORT
Abosolute disgrace of a vets. The reception staff are extremely rude and argue with you when you try to make an appointment. The vet, Mr Lawton talks to you like dirt. He is very rude and has no compa...
Abosolute disgrace of a vets. The reception staff are extremely rude and argue with you when you try to make an appointment. The vet, Mr Lawton talks to you like dirt. He is very rude and has no compassion. There is no interest in the welfare of your animals and they will charge you the earth for the privilege.
If you care for your animals, go elsewhere.
Josh
23 Jun 2023
REPORT
Amazing vets, I took my Leopard Gecko Gex in a few times as she had become very ill. All the team were helpful, understanding and sensitive. In the end she needed to be put to sleep and I was sent a l...
Amazing vets, I took my Leopard Gecko Gex in a few times as she had become very ill. All the team were helpful, understanding and sensitive. In the end she needed to be put to sleep and I was sent a lovely letter a couple of weeks afterwards from them. I highly recommend
Gary Watts
7 Apr 2021
REPORT
The greed is astounding. Charged up to three times more for meds than available elsewhere then refused to provide prescription unless another consultation, the fifth, was paid for. Shocking example of...
The greed is astounding. Charged up to three times more for meds than available elsewhere then refused to provide prescription unless another consultation, the fifth, was paid for. Shocking example of exploitative greed.
Eve Kimche
17 Jul 2018
REPORT
Would highly recommend they have been fantastic every time sadly my cat Tommy had to be put to sleep because of his illness but they sent me a beautiful letter after that's what I call professionals
Cathie Ward
21 Jun 2018
REPORT
It has been a while since I’ve visited this practice but thought I’d better warn others!
They may be good for cats and dogs (judging by some people’s reviews) but not one to go to for exotics.
I own ...
It has been a while since I’ve visited this practice but thought I’d better warn others!
They may be good for cats and dogs (judging by some people’s reviews) but not one to go to for exotics.
I own ferrets and now travel over an hour for my vet, which isn’t ideal in an emergency situation but at least I have someone compassionate and knowledgeable.
Having previously come to Lawton and Stoakes I found both receptionists and Vets rude, patronising and uncaring.
On one occasion, Mr Lawton grabbed my ferret, swinging him around in one hand and took him through the back in his hands for a day appointment for a castrate. Routine operation but it was rudely done and my poor boy was rough handed, to make it a horrible experience for both myself and him.
Another ferret who had cancer was refused treatment at this practice as apparently it would be pointless. I went elsewhere (my current vet) and she was operated on and received another year with us which was valuable time. Unfortunately she crashed one night and I had to rush her to Lawton and Stoakes.
They fit me in the last 10 minutes of the day but all staff were ready to clock off. They laid her down on a hard table and put to sleep. No options offered to get her comfortable and seen again by my actual vet in the morning. No emergency options offered. And the whole time Mr Lawton just bickered about where I took her and the surgery that happened with his response “I told you it would be pointless”.
Another ferret needed a blood sample and I was informed it would be ferret specific. I paid full price for a cat sampling test and was told that all results came back inconclusive due to this. So waste of money and time.
Went elsewhere and turns out he needed a £40 blood Glucose test which didn’t involve sedation and results were instant so we could work on the diagnosis. (There is also a ferret blood panel available so no idea why they didn’t actually do this....!?)
Money grabbing, rude, uncompassionate and unknowledgeable staff. The practice looks as dated and hard faced as the staff are! I’m not sure how this practice is still running!
Fernando lacerda smith
12 Jun 2018
REPORT
Great service, take my pet here for regular check-ups. Friendly and very professional team. Waiting times can sometimes be longer than expected, but they make it up to you with the service they delive...
Great service, take my pet here for regular check-ups. Friendly and very professional team. Waiting times can sometimes be longer than expected, but they make it up to you with the service they deliver.
Harriet Dodd
18 May 2018
REPORT
If i could give less than one star i would. This place overcharged me and gave my pet the wrong diagnosis meaning she suffered a further 2 weeks before being put to sleep at another surgery when I cou...
If i could give less than one star i would. This place overcharged me and gave my pet the wrong diagnosis meaning she suffered a further 2 weeks before being put to sleep at another surgery when I could see she wasnt getting better. The only reason i went here was because it was a Saturday and the top vet saw me at the highest consultation price. He was rude and patronising and clearly didnt care about the welfare of my pet. I WOULD NOT recommend this vetenary practice at all.
easy life
9 Apr 2018
REPORT
I needed to talk to a vet just to make sure that vet would of been the right one to go to ..concer8 ng the problem and the receptionist I think she said her name was Julie said no vets take calls ... ...
I needed to talk to a vet just to make sure that vet would of been the right one to go to ..concer8 ng the problem and the receptionist I think she said her name was Julie said no vets take calls ... this was an emergency so I didn't have to drive where no needed .
Disgusting .
Sophie Raven
3 Mar 2018
REPORT
Really knowledgeable and friendly service, and was brilliant with my leopard gecko! Thank you x
Sasha Nazaire
6 Feb 2018
REPORT
Only got as far as calling in said i needed an emergency appointment (5 hours before closing) the person i spoke to just told me there was no slots availiable and didnt even bother to ask what was wro...
Only got as far as calling in said i needed an emergency appointment (5 hours before closing) the person i spoke to just told me there was no slots availiable and didnt even bother to ask what was wrong with my animal to try and establish if it needed to be treated as emergency or not. This was very frustrating as they were the closest open place and im pretty sure not even bothering to try and guage if its an emergency or not is against the rcvs code of conduct. Nonetheless my cat ended up having emergency fluids and xrays elsewhere! But still sadly passed away. I will be taking this up with the rcvs.
Tina H
16 Sep 2017
REPORT
Excellent service and quality experience for referrals. Not a cheap a fair but you get what you pay for. Peace of mind.
Hayley Madden L
4 Aug 2017
REPORT
We were referred to this practise by our own vet, who looked after our pets interests for 16 years, for specialist eye treatment for our dog. The staff were totally professional and compassionate and ...
We were referred to this practise by our own vet, who looked after our pets interests for 16 years, for specialist eye treatment for our dog. The staff were totally professional and compassionate and took the time to make sure we understood the problems and what we needed to do. I would thoroughly recommend this practise
Hayley Madden
4 Aug 2017
REPORT
Excellent staff and vet. Looked after our elderly dog's eye problems and took the time to make sure we understood what the problem was and what our options were. I would recommend this practise to any...
Excellent staff and vet. Looked after our elderly dog's eye problems and took the time to make sure we understood what the problem was and what our options were. I would recommend this practise to anyone who wants the best care for their pet.
Kevin
24 Jun 2017
REPORT
I took my dog here after a referral, we had to wait two hours past our appointment, we had a 10 minute consultation at a cost of 180 and was advised that the dogs face needs to be butchered and they c...
I took my dog here after a referral, we had to wait two hours past our appointment, we had a 10 minute consultation at a cost of 180 and was advised that the dogs face needs to be butchered and they can do it at the weekend for 1k. After declining the operation to say we wanted to explore other options and asking them to sign our insurance form, we was told to sign would be a further 18. IMO they seem more interested in money than animal welfare.
Zoe Morris
1 Mar 2017
REPORT
We took our baby tortoise here, I wouldn't personally ever go back. From the start he was rude patronising and spoke to us with such a vile belittling tone which there was no need for. If we asked a q...
We took our baby tortoise here, I wouldn't personally ever go back. From the start he was rude patronising and spoke to us with such a vile belittling tone which there was no need for. If we asked a question he wouldn't answer it just repeated what he had already said even slower. Total lack of compassion towards our tortoise or us if we wasn't so concerned for our tortoise we would of walked out. On arrival let's just say the receptionist Defiantly needs to brush up on her reception skills she's the first person people are welcomed by. after a second opinion we soon realised we totally wasted our money with this vile vets. Please spare yourself the distress. There is no excuse for the way we was treated and nothing they say can justify it and there lack of knowledge!
James Shilingis
27 Apr 2016
REPORT
Lawton and Stoakes have looked after all of our parrots for years from big to small.
Always helpful, friendly and very knowledgeable.
Les Turpin
5 Dec 2015
REPORT
my wife takes our one eyed cat who has ongoing problems so attends every couple of months and our lizard here and staff are always polite and helpful. the vets know their stuff very knowledgeable. hav...
my wife takes our one eyed cat who has ongoing problems so attends every couple of months and our lizard here and staff are always polite and helpful. the vets know their stuff very knowledgeable. have had same day emergency appointments.
with thanks
Tom Chambers
27 Mar 2015
REPORT
Contrary to other "clients", I was very happy with the professional and friendly way I and my Labrador, Bubbles, were treated. The staff were very helpful - rescuing my wheelchair from the boot of my ...
Contrary to other "clients", I was very happy with the professional and friendly way I and my Labrador, Bubbles, were treated. The staff were very helpful - rescuing my wheelchair from the boot of my car - and caring for Bubbles perfectly...
Thanks folks !
Tom
Maria Priddle
4 May 2014
REPORT
I described symptoms for my tortoise to the receptionist who said that the animal need to see a vet as soon as possible - then said that there were no appointments and to ring back on Tuesday!
Unde...
I described symptoms for my tortoise to the receptionist who said that the animal need to see a vet as soon as possible - then said that there were no appointments and to ring back on Tuesday!
Under the circumstances I suggested he might not make it through to Tuesday so would it be possible for an emergency appointment (they had almost an hour of surgery time till closing).
Without checking with the vets themselves, or other colleagues, she point-blank refused. Restated the fact that I did not have an appointment - well, of course, I mean sorry and all but I could not predict the animal would need urgent treatment on a Saturday!!!
I asked her if she could recommend anywhere else and again hit a brick wall. Apparently, she has no knowledge of any other vets who specialise in reptiles (tortoises). Neither did she have any information on their out-of-hours service. It was very much a 'go away and stop bothering me' call!!
I rang round other vets in the area and even though they did not specialise in tortoises they were extremely helpful and provided further contact details. In each case they said that if I was unsuccessful in tracking down a specialist I could revert to them and they would ensure I was seen by the vet on duty, and they also provided me with details of their out-of-hours services so that we could be sure our pet was seen.
They were disgusted and ashamed with the lack of help, compassion and understanding of Lawton & Stoakes.
Unfortunately, there is no happy ending. Our pet died that evening.
Still, at least our problems did not interfere with the Lawton & Stoakes receptionist being able to clock-off on-time. I sincerely hope that whenever that young lady finds herself in dire need of help she encounters an obtuse, belligerent, impatient individual just like herself.
Rowena Parker
19 Jul 2013
REPORT
The veterinarian didn't once even acknowledge my dog, let alone try to settle him or show him any form of kindness. The veterinarian showed little respect for me as a human being or my dog as a living...
The veterinarian didn't once even acknowledge my dog, let alone try to settle him or show him any form of kindness. The veterinarian showed little respect for me as a human being or my dog as a living animal. The staff avoided eye contact with me at all times and looked uncomfortable. The procedure was carried out correctly, but in a very clinical, old fashioned manner. I will not be going back to this practice and can completely understand why fellow canine enthusiasts travel over an hour to use an alternative vet.
ben watling
1 Jan 2013
REPORT
I take my parrots there and they are very knowledgeable about birds and are a friendly and not that expensive
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FAQs
Where is Lawton And Stoakes Veterinary Surgery located?
Lawton And Stoakes Veterinary Surgery is located at 8-12 Fitzilian Ave, Romford, Greater London RM3 0QS. It's easily accessible to pet owners in the Romford area and surrounding communities.
What time does Lawton And Stoakes Veterinary Surgery open and close each day?
Lawton And Stoakes Veterinary Surgery is open Monday 09:00 AM - 19:00 PM, Tuesday 09:00 AM - 18:00 PM, Wednesday 09:00 AM - 19:00 PM, Thursday 09:00 AM - 18:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 10:00 AM to 14:00 PM. They are closed on Sundays.
Is Lawton And Stoakes Veterinary Surgery open on Saturdays?
Yes, Lawton And Stoakes Veterinary Surgery is open on Saturdays. Their Saturday hours are 10:00AM to 14:00 PM.
Is Lawton And Stoakes Veterinary Surgery open on Sundays?
No, Lawton And Stoakes Veterinary Surgery is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Lawton And Stoakes Veterinary Surgery?
You can book an appointment online with Lawton And Stoakes Veterinary Surgery via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Lawton And Stoakes Veterinary Surgery offer?
Lawton And Stoakes Veterinary Surgery in Romford offers a range of veterinary services, including Behavioral Counseling, Boarding, Diagnostics, Endoscopy, In-House Pharmacy. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Lawton And Stoakes Veterinary Surgery provide boarding or kennel services?
Yes, Lawton And Stoakes Veterinary Surgery has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Lawton And Stoakes Veterinary Surgery?
Lawton And Stoakes Veterinary Surgery provides spaying and neutering services for pets. Their veterinary team in Romford has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Business Hours
Monday
Mon
9:00 AM – 7:00 PM
Tuesday
Tue
9:00 AM – 6:00 PM
Wednesday
Wed
9:00 AM – 7:00 PM
Thursday
Thu
9:00 AM – 6:00 PM
Friday
Fri
9:00 AM – 7:00 PM
Saturday
Sat
10:00 AM – 2:00 PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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Lawton And Stoakes Veterinary Surgery
Romford, Greater London
8-12 Fitzilian Ave
Romford Greater London RM3 0QS
General Info
Lawton And Stoakes Veterinary Surgery is located in Romford and is known for its thorough, compassionate care. Pet owners appreciate how the clinic’s staff treats, informs, and guides them through each step. From early wellness visits to chronic illness management, the staff infuses empathy and precision into everything they do. Services commonly offered include Surgery and Endoscopy. Customers frequently note the serene environment, attentive personnel, and a collaborative approach that fosters trust in their feedbacks. This deep integration into the local veterinary community makes the practice an essential component of the region’s network. The veterinary team helps pet owners understand the treatment decisions. They also assist pet owners in understanding treatment options. The veterinary team also assists pet owners with treatment decisions by helping them understand the options and implement them at home. The veterinary team supports pet owners in navigating treatment choices with clarity and confidence. The veterinary team focuses on supporting pet owners as they navigate treatment decisions for their beloved companions. The veterinary team supports pet owners in navigating treatment decisions with clarity and reassurance. The veterinary team aids pet owners in understanding treatment options and making informed choices. The veterinary team helps pet owners make informed decisions about their pets’ care. The veterinary team also helps pet owners to make informed treatment decisions by providing necessary information and support. The team also helps pet owners understand the treatment options. The veterinary team helps pet owners feel confident and comfortable with their choice by assisting them to navigate the treatment decisions. The team also helps pet owners make informed choices by understanding the treatment options available. The veterinary team supports pet owners with the decisions they have to make by ensuring that everything is done right. The veterinary team also helps pet owners approach difficult treatment decisions with confidence and clarity. The veterinary team aids pet owners in understanding the treatment processes.
Business Hours
Monday
09:00AM-19:00PM
Tuesday
09:00AM-18:00PM
Wednesday
09:00AM-19:00PM
Thursday
09:00AM-18:00PM
Friday
09:00AM-19:00PM
Saturday
10:00AM-14:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Behavioral Counseling
Boarding
Diagnostics
Endoscopy
In-House Pharmacy
Laboratory
Livestock/Farm Animal Care
Orthopedic Surgery
Pocket Pet Care
Prescription Medications
Radiology (X-rays)
Reptile Care
Surgery
Telehealth
Reviews
Sasha mcsean
24 May 2024
In 35 years of rescuing animals, fostering and owning pets I’ve never had an issue with a vet until experiencing Lawton and stoakes. Mr Lawton was rude from the get go. No hello reciprocated, just ord...
In 35 years of rescuing animals, fostering and owning pets I’ve never had an issue with a vet until experiencing Lawton and stoakes. Mr Lawton was rude from the get go. No hello reciprocated, just ordered 4 times to sit down. I explained I have physical and cognitive health issues and apologetically asked for patience. I was agreeable regarding his advice on bathing and drying my tortoise but when ordered to bathe not shower I explained I was doing this (for 16 years as advised) until I was recently made homeless so I’m temporarily showering them due to access issues (I dislocate my limbs and the space to use the shower is restrictive to the extreme.) I was not permitted to explain this/answer his question as I was Interrupted immediately with “if you don’t want my advice go elsewhere” we were promptly thrown out despite us being polite the whole time. No swearing shouting, I was agreeable yet wanting to accurately answer and explain. We were told we were barred from the practice. I had taken my tortoise there to see if it has a fungal infection. He did not once look at either tortoise who were under bedding in a box. It was a distressing experience that we had travel a fair way to have. Appallingly rude, bullying and obnoxious. Avoid if you have physical or cognitive issues or have anxiety or communication needs. Avoid if you want your pet seen and cared for. Worst 3 mins of my week.
Karl
16 Aug 2023
Abosolute disgrace of a vets. The reception staff are extremely rude and argue with you when you try to make an appointment. The vet, Mr Lawton talks to you like dirt. He is very rude and has no compa...
Abosolute disgrace of a vets. The reception staff are extremely rude and argue with you when you try to make an appointment. The vet, Mr Lawton talks to you like dirt. He is very rude and has no compassion. There is no interest in the welfare of your animals and they will charge you the earth for the privilege.
If you care for your animals, go elsewhere.
Josh
23 Jun 2023
Amazing vets, I took my Leopard Gecko Gex in a few times as she had become very ill. All the team were helpful, understanding and sensitive. In the end she needed to be put to sleep and I was sent a l...
Amazing vets, I took my Leopard Gecko Gex in a few times as she had become very ill. All the team were helpful, understanding and sensitive. In the end she needed to be put to sleep and I was sent a lovely letter a couple of weeks afterwards from them. I highly recommend
Gary Watts
7 Apr 2021
The greed is astounding. Charged up to three times more for meds than available elsewhere then refused to provide prescription unless another consultation, the fifth, was paid for. Shocking example of...
The greed is astounding. Charged up to three times more for meds than available elsewhere then refused to provide prescription unless another consultation, the fifth, was paid for. Shocking example of exploitative greed.
Eve Kimche
17 Jul 2018
Would highly recommend they have been fantastic every time sadly my cat Tommy had to be put to sleep because of his illness but they sent me a beautiful letter after that's what I call professionals
Cathie Ward
21 Jun 2018
It has been a while since I’ve visited this practice but thought I’d better warn others!
They may be good for cats and dogs (judging by some people’s reviews) but not one to go to for exotics.
I own ...
It has been a while since I’ve visited this practice but thought I’d better warn others!
They may be good for cats and dogs (judging by some people’s reviews) but not one to go to for exotics.
I own ferrets and now travel over an hour for my vet, which isn’t ideal in an emergency situation but at least I have someone compassionate and knowledgeable.
Having previously come to Lawton and Stoakes I found both receptionists and Vets rude, patronising and uncaring.
On one occasion, Mr Lawton grabbed my ferret, swinging him around in one hand and took him through the back in his hands for a day appointment for a castrate. Routine operation but it was rudely done and my poor boy was rough handed, to make it a horrible experience for both myself and him.
Another ferret who had cancer was refused treatment at this practice as apparently it would be pointless. I went elsewhere (my current vet) and she was operated on and received another year with us which was valuable time. Unfortunately she crashed one night and I had to rush her to Lawton and Stoakes.
They fit me in the last 10 minutes of the day but all staff were ready to clock off. They laid her down on a hard table and put to sleep. No options offered to get her comfortable and seen again by my actual vet in the morning. No emergency options offered. And the whole time Mr Lawton just bickered about where I took her and the surgery that happened with his response “I told you it would be pointless”.
Another ferret needed a blood sample and I was informed it would be ferret specific. I paid full price for a cat sampling test and was told that all results came back inconclusive due to this. So waste of money and time.
Went elsewhere and turns out he needed a £40 blood Glucose test which didn’t involve sedation and results were instant so we could work on the diagnosis. (There is also a ferret blood panel available so no idea why they didn’t actually do this....!?)
Money grabbing, rude, uncompassionate and unknowledgeable staff. The practice looks as dated and hard faced as the staff are! I’m not sure how this practice is still running!
Fernando lacerda smith
12 Jun 2018
Great service, take my pet here for regular check-ups. Friendly and very professional team. Waiting times can sometimes be longer than expected, but they make it up to you with the service they delive...
Great service, take my pet here for regular check-ups. Friendly and very professional team. Waiting times can sometimes be longer than expected, but they make it up to you with the service they deliver.
Harriet Dodd
18 May 2018
If i could give less than one star i would. This place overcharged me and gave my pet the wrong diagnosis meaning she suffered a further 2 weeks before being put to sleep at another surgery when I cou...
If i could give less than one star i would. This place overcharged me and gave my pet the wrong diagnosis meaning she suffered a further 2 weeks before being put to sleep at another surgery when I could see she wasnt getting better. The only reason i went here was because it was a Saturday and the top vet saw me at the highest consultation price. He was rude and patronising and clearly didnt care about the welfare of my pet. I WOULD NOT recommend this vetenary practice at all.
easy life
9 Apr 2018
I needed to talk to a vet just to make sure that vet would of been the right one to go to ..concer8 ng the problem and the receptionist I think she said her name was Julie said no vets take calls ... ...
I needed to talk to a vet just to make sure that vet would of been the right one to go to ..concer8 ng the problem and the receptionist I think she said her name was Julie said no vets take calls ... this was an emergency so I didn't have to drive where no needed .
Disgusting .
Sophie Raven
3 Mar 2018
Really knowledgeable and friendly service, and was brilliant with my leopard gecko! Thank you x
Sasha Nazaire
6 Feb 2018
Only got as far as calling in said i needed an emergency appointment (5 hours before closing) the person i spoke to just told me there was no slots availiable and didnt even bother to ask what was wro...
Only got as far as calling in said i needed an emergency appointment (5 hours before closing) the person i spoke to just told me there was no slots availiable and didnt even bother to ask what was wrong with my animal to try and establish if it needed to be treated as emergency or not. This was very frustrating as they were the closest open place and im pretty sure not even bothering to try and guage if its an emergency or not is against the rcvs code of conduct. Nonetheless my cat ended up having emergency fluids and xrays elsewhere! But still sadly passed away. I will be taking this up with the rcvs.
Tina H
16 Sep 2017
Excellent service and quality experience for referrals. Not a cheap a fair but you get what you pay for. Peace of mind.
Hayley Madden L
4 Aug 2017
We were referred to this practise by our own vet, who looked after our pets interests for 16 years, for specialist eye treatment for our dog. The staff were totally professional and compassionate and ...
We were referred to this practise by our own vet, who looked after our pets interests for 16 years, for specialist eye treatment for our dog. The staff were totally professional and compassionate and took the time to make sure we understood the problems and what we needed to do. I would thoroughly recommend this practise
Hayley Madden
4 Aug 2017
Excellent staff and vet. Looked after our elderly dog's eye problems and took the time to make sure we understood what the problem was and what our options were. I would recommend this practise to any...
Excellent staff and vet. Looked after our elderly dog's eye problems and took the time to make sure we understood what the problem was and what our options were. I would recommend this practise to anyone who wants the best care for their pet.
Kevin
24 Jun 2017
I took my dog here after a referral, we had to wait two hours past our appointment, we had a 10 minute consultation at a cost of 180 and was advised that the dogs face needs to be butchered and they c...
I took my dog here after a referral, we had to wait two hours past our appointment, we had a 10 minute consultation at a cost of 180 and was advised that the dogs face needs to be butchered and they can do it at the weekend for 1k. After declining the operation to say we wanted to explore other options and asking them to sign our insurance form, we was told to sign would be a further 18. IMO they seem more interested in money than animal welfare.
Zoe Morris
1 Mar 2017
We took our baby tortoise here, I wouldn't personally ever go back. From the start he was rude patronising and spoke to us with such a vile belittling tone which there was no need for. If we asked a q...
We took our baby tortoise here, I wouldn't personally ever go back. From the start he was rude patronising and spoke to us with such a vile belittling tone which there was no need for. If we asked a question he wouldn't answer it just repeated what he had already said even slower. Total lack of compassion towards our tortoise or us if we wasn't so concerned for our tortoise we would of walked out. On arrival let's just say the receptionist Defiantly needs to brush up on her reception skills she's the first person people are welcomed by. after a second opinion we soon realised we totally wasted our money with this vile vets. Please spare yourself the distress. There is no excuse for the way we was treated and nothing they say can justify it and there lack of knowledge!
James Shilingis
27 Apr 2016
Lawton and Stoakes have looked after all of our parrots for years from big to small.
Always helpful, friendly and very knowledgeable.
Les Turpin
5 Dec 2015
my wife takes our one eyed cat who has ongoing problems so attends every couple of months and our lizard here and staff are always polite and helpful. the vets know their stuff very knowledgeable. hav...
my wife takes our one eyed cat who has ongoing problems so attends every couple of months and our lizard here and staff are always polite and helpful. the vets know their stuff very knowledgeable. have had same day emergency appointments.
with thanks
Tom Chambers
27 Mar 2015
Contrary to other "clients", I was very happy with the professional and friendly way I and my Labrador, Bubbles, were treated. The staff were very helpful - rescuing my wheelchair from the boot of my ...
Contrary to other "clients", I was very happy with the professional and friendly way I and my Labrador, Bubbles, were treated. The staff were very helpful - rescuing my wheelchair from the boot of my car - and caring for Bubbles perfectly...
Thanks folks !
Tom
Maria Priddle
4 May 2014
I described symptoms for my tortoise to the receptionist who said that the animal need to see a vet as soon as possible - then said that there were no appointments and to ring back on Tuesday!
Unde...
I described symptoms for my tortoise to the receptionist who said that the animal need to see a vet as soon as possible - then said that there were no appointments and to ring back on Tuesday!
Under the circumstances I suggested he might not make it through to Tuesday so would it be possible for an emergency appointment (they had almost an hour of surgery time till closing).
Without checking with the vets themselves, or other colleagues, she point-blank refused. Restated the fact that I did not have an appointment - well, of course, I mean sorry and all but I could not predict the animal would need urgent treatment on a Saturday!!!
I asked her if she could recommend anywhere else and again hit a brick wall. Apparently, she has no knowledge of any other vets who specialise in reptiles (tortoises). Neither did she have any information on their out-of-hours service. It was very much a 'go away and stop bothering me' call!!
I rang round other vets in the area and even though they did not specialise in tortoises they were extremely helpful and provided further contact details. In each case they said that if I was unsuccessful in tracking down a specialist I could revert to them and they would ensure I was seen by the vet on duty, and they also provided me with details of their out-of-hours services so that we could be sure our pet was seen.
They were disgusted and ashamed with the lack of help, compassion and understanding of Lawton & Stoakes.
Unfortunately, there is no happy ending. Our pet died that evening.
Still, at least our problems did not interfere with the Lawton & Stoakes receptionist being able to clock-off on-time. I sincerely hope that whenever that young lady finds herself in dire need of help she encounters an obtuse, belligerent, impatient individual just like herself.
Rowena Parker
19 Jul 2013
The veterinarian didn't once even acknowledge my dog, let alone try to settle him or show him any form of kindness. The veterinarian showed little respect for me as a human being or my dog as a living...
The veterinarian didn't once even acknowledge my dog, let alone try to settle him or show him any form of kindness. The veterinarian showed little respect for me as a human being or my dog as a living animal. The staff avoided eye contact with me at all times and looked uncomfortable. The procedure was carried out correctly, but in a very clinical, old fashioned manner. I will not be going back to this practice and can completely understand why fellow canine enthusiasts travel over an hour to use an alternative vet.
ben watling
1 Jan 2013
I take my parrots there and they are very knowledgeable about birds and are a friendly and not that expensive
FAQs
Where is Lawton And Stoakes Veterinary Surgery located?
Lawton And Stoakes Veterinary Surgery is located at 8-12 Fitzilian Ave, Romford, Greater London RM3 0QS. It's easily accessible to pet owners in the Romford area and surrounding communities.
What time does Lawton And Stoakes Veterinary Surgery open and close each day?
Lawton And Stoakes Veterinary Surgery is open Monday 09:00 AM - 19:00 PM, Tuesday 09:00 AM - 18:00 PM, Wednesday 09:00 AM - 19:00 PM, Thursday 09:00 AM - 18:00 PM, Friday 09:00 AM - 19:00 PM. On Saturdays, it's open 10:00 AM to 14:00 PM. They are closed on Sundays.
Is Lawton And Stoakes Veterinary Surgery open on Saturdays?
Yes, Lawton And Stoakes Veterinary Surgery is open on Saturdays. Their Saturday hours are 10:00AM to 14:00 PM.
Is Lawton And Stoakes Veterinary Surgery open on Sundays?
No, Lawton And Stoakes Veterinary Surgery is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Lawton And Stoakes Veterinary Surgery?
You can book an appointment online with Lawton And Stoakes Veterinary Surgery via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Lawton And Stoakes Veterinary Surgery offer?
Lawton And Stoakes Veterinary Surgery in Romford offers a range of veterinary services, including Behavioral Counseling, Boarding, Diagnostics, Endoscopy, In-House Pharmacy. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Lawton And Stoakes Veterinary Surgery provide boarding or kennel services?
Yes, Lawton And Stoakes Veterinary Surgery has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Lawton And Stoakes Veterinary Surgery?
Lawton And Stoakes Veterinary Surgery provides spaying and neutering services for pets. Their veterinary team in Romford has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
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